Awesome service and storage! Very helpful recommend!…read moreGreat value! Trust my valuables here

Thank you light house for helping me out with my storage situation and giving me great service.read more

Fast and easy rental process. Very affordable priced and big clean units. Staff is very friendly…read moreand helpful!

The rating is specifically for Brandon, a worker at SmartStop. Brandon is a charming , respectful ,…read moreknowledgeable and professional young man. He greets you with a smile the moment you walk in the door. If he doesn't know something, he will call his superiors to get you an answer to your question. Although the terms of my contract are questionable/misleading. I'm hopeful that the information we obtained will be honored. Brandon is the epitome of customer service and should be utilized to train others in your company not to just give lip service or talk over the customer. Thank you Brando. S

When you think of storage places, you often imagine them being overwhelming and stressful, almost…read morelike going to the DMV. You expect long waits, confusing rules, and just an overall headache. That's honestly what we were preparing ourselves for when we started looking for a storage unit. However, our experience with Golden State Storage in Santa Fe Springs was the complete opposite. We actually found the place by accident while driving by, and what immediately caught our attention was how clean and well-kept the property looked from the outside. The bright yellow color of the building stands out, but more importantly everything looked organized, modern, and very well maintained. That alone made us curious enough to stop in and check it out. We were looking for a storage facility close to home where we could keep some equipment, but we honestly had no idea what to expect or what the process would be like. The moment we walked into the office, Jackie greeted us and completely changed what we thought the experience would be like. She was incredibly welcoming right away. Not the forced "customer service" kind of greeting, but genuinely friendly and helpful. Jackie was amazing from start to finish. She took the time to explain everything in detail and made sure we understood how everything works. Since we had never rented a storage unit before, we had a lot of questions. She never rushed us and was extremely patient while answering every single one. She walked us through the different unit sizes, pricing, access hours, and security features so we could figure out what would work best for our needs. What really stood out is that she didn't just talk about the units from behind the desk. Jackie actually offered to walk us around the facility and show us several units in person so we could visualize the space. That made a huge difference because it helped us understand exactly what we were renting. She also showed us how to navigate the building, how access works through the Bluetooth phone system, and how the entry points and elevators work. For someone who has never used a modern storage facility before, that level of guidance was incredibly helpful. You can tell she truly cares about making sure customers feel comfortable and confident with their decision. She made the whole process smooth and stress-free. As for the facility itself, everything is extremely clean and well maintained. The elevators are spotless, the hallways are clean and well lit, and the entire building feels very secure. You can tell the management takes pride in maintaining the property. The Bluetooth phone access is also very convenient. It makes entering the facility simple and modern without having to deal with complicated keypads or cards. The whole system feels very organized and secure. Overall, we were very impressed with Golden State Storage. What started as a quick stop while driving by turned into finding exactly what we needed. But the biggest reason this experience stood out was Jackie. Her professionalism, patience, and friendliness made what we expected to be a stressful process incredibly easy and actually enjoyable. Thank you so much, Jackie, for taking the time to help us and for making the entire experience such a positive one. Customer service like that is rare these days, and it definitely made a lasting impression. If anyone is looking for a clean, secure, and well-run storage facility in Santa Fe Springs, I highly recommend Golden State Storage. And if you get the chance to work with Jackie, you'll be in great hands.

Excellent storage facility. Brand new, high security and excellent customer service. After moving…read moreout of our office we needed extra storage. We are very clean and organized and wanted a CLEAN storage unit. We originally rented 2 10x25 but ended up renting 2 more. If you need clean, highly secure units do not hesitate to check them out.

Stephanie is the best! Her service is kind and professional. The premises are very tidy and I…read morealways find a cart to move my boxes. Highly recommend!

What a great experience!…read more I needed a small storage space for just two or three months while my backyard was being redone and my shed needed to be updated. I had heard about Scott Storage from my mom's neighbor, so I checked it out. Glad I did. Bob was at the front counter and I let him know what I needed. He let me know all he had available was a coveted 10x10 on the ground floor right near the drive up garage - how could I say no? First month was about $30 and it was just north of $200 each month after that. Because I knew I'd be out of there quickly, that was actually competitive compared to other places and smaller units. The place was clean, safe, and well organized. They even played some great music (I'm an old Xennial so I appreciate the 70s-90s hits). It was hella secure - you have to enter a code and can't get in after 7pm most nights. I had NO doubt my stuff was safe and secure. The complimentary carts and roll in garage made moving the stuff in easy - and we were able to move out before our third month, and it was a quick and easy process! Can't recommend this place enough.

In the preplanning stages of a move I wasn't sure if I was going to need extra storage near where I…read morewas going to move to. Public storage was nice enough to not only have spaces with the first month free but to hold the size unit I needed for a few days until I could figure out my situation, which was very stressful. All the gals I spoke to were very helpful (Monica and Karen ? , sorry I can't recall :( If I do need a space I will use them in the future :)

Stay far away from this place! We had over $10,000 worth of precious items stolen!! We had our…read morestorage robbed and family memories, monetary items, generator and numerous other things were STOLEN!! They have done nothing with no phone calls back from their regional management. It could have been an employee that works there who sees what you're bringing into storage. Who knows? They don't care.. ALSO, people are living inside the building, like homeless people! They have buckets for human excrament. couches, tables etc. Once the place is "closed" they come out like cockroaches and loot. LaHabra police told me there are many problems at this place and recommended moving. The detectives are looking into this place. They haven't helped me much either. Maybe this is posted they'll call me.

Just got my storage unit last week, a 5x5. Place was nice and clean and process for getting my unit…read morewas easy. Brittney from the front desk was awesome and really kind, helped me settle in and I'm really enjoying this location.

Nice and clean environment! The staff is helpful and knowledgeable! Good prices. I recommend this…read moreplace.

I've been renting a storage for over a year and I love it. It's so clean people in there are so…read morenice specially Martine and Cris thank you guys you guys doing an amazing job

I did follow up by calling the provided number and spoke with Clare, who assured me that a…read moresupervisor would get in touch. As of now, I have yet to receive any follow-up call. Let me be clear: my review is accurate, and it's disheartening that Yelp removes negative reviews simply because the business disputes them. I'm still searching for the text messages from employees that confirm our deals, and I hope they're still in my cloud storage. If I do find them, I'll be eager to see how the business will respond then. Will there be any compensation for being called a liar?

Me and my wife have been renting here for over ten years and have had such a terrible experience…read morewith the new management. That we are leaving. We had to put in our thirty day notice TWICE!!! They said the first one was just verbal.. wtf? Everything over the phone is verbal!!! It's now the businesses responsibility to draw up documents for us to sign. Also she nice they knew we wanted to leave they nickel and dime us with fees and bullshit charges!!! 50 dollars to remove a lock? Come the ef on??? Stay away from this place unless u hate money. Oh and moths ate a priceless rug we had. We are guna take em to court

After 10 years of renting units at Imperial Beach Self Storage i decided to give my 30 day notice…read moreto move out. They got my move out dates wrong and blamed me even through I had an email with the move out date. I spoke with Joseph who was very polite to me to change my move out 1 day later. He said to check out with the front desk and that Lisa would be working that day. She would verify my unit was clean and the lock was removed. On my move out day I went to the front office and explained to Lisa that I was moving out. She argued with me about my move out date and also refused to check me out by inspecting the unit and making sure my lock was removed. She even threaten to call the police on me. Who treats customers this way who have been with you for 10 years. I feel she was lazy and didn't want to take the walk. After this move out experience, poor service and the rising rates I would not rent or recommend Imperial Beach Self Storage to anyone. Just documenting my real experience.