Called this place and was forwarded to some kind of booking agent in the Philippines! This person…read moredidn't know where Vernon/ Rockville was or could even pronounce it! Are you kidding me! Dude, you are a self-storage facility, answer the phone!

Was late on my payment and got over locked. Paid today before noon and now at9 pm had a pipe break…read moreand needed their lock removed to get to my tools.. Was told the lock would be removed tomorrow not tonight... Now gonna have a 400$ plumber bill.. Not worth it

This goes back to 2018, but it depends on what's important to you. Bolton Notch was significantly…read moreless $ than others in the area, like WAY less; the owner met me, payment had to be by check (yeah I know) and when another unit I was interested in opened up they were also great, made it happen. Secure, but definitely "no frills." Personally I don't care about an onsite office, what the grounds look like or "free" soda if all that is being paid for with higher rates. Being able to pay online would have been nice, don't know if they upgraded since.

Don't bother. I rented with them because they were "local" but they are not. Managed or owned by…read moresomeone else with remote support and took an hour on the phone to get the rental setup. Nobody you talk to knows anything about the faciity. As soon as I can get out I will be doing so.

The new manager, Andrea is amazing! She is extremely knowledgeable about the facility and her…read morecustomer service skills are exemplary! The facility itself is super clean and secure. They even have climate controlled units!

From the owner: -Well lit and fully fenced -Climate controlled & regular…read moreunits -Video surveillance -Office & Store open 6 days a week -Convenient location on Route 44 -Month to Month lease -More than 10 sizes to choose from -boxes-moving & packing supplies -7 days a week access with personalized gate code

First 2 months was reasonable for my unit. $60ish however rent increased to $150 and it hasn't even…read morebeen a full year. Also can't use the trash bins outside and they want to charge an additional $20 a month for 24/7 access to the stuff you store.

I liked this storage, nice, clean and convenient. It is too…read moreeasy to book online and access contactless. Really recommend.

Good customer service. I was moving down from Massachusetts and wasn't able to come the day before…read morethe moving van, I was told my father, who lives in town, could come and set everything up that morning for me. Everything went smoothly. My only complaint is that it's VERY hard to open and close the sliding door to my storage cube. Even the moving guys had a hard time. I had to go back a few days later and found it very difficult myself, and a sign on the door said they'd return in an hour. It was 11:30am and I didn't have an hour to wait for someone to help me. Luckily after about 10 minutes of trying I was finally able to close it.

Courteous customer service. The ladies were very friendly and helpful. Clean facility.read more

I received excellent customer service from Pam. She was pleasant, friendly and extremely helpful…read more Pam also made sure I had her contact number in case I had any issues. Pam on a scale of one to ten stars gets a ten star rating!!!

Updated 7/2025 Interactions with staff are generally…read moreinfrequent, but every time I have done so here, they've been very friendly, courteous, prompt, and professional. Pam has been a delight to work with. The physical property is easy to get around and very well maintained - better than other properties I have had storage at in the past. Its location is very convenient for me and I love the new app-based gate access. I am now a "three-peat' return customer and for Pam's customer service alone I'd recommend others come here!

Movers broke every single piece of furniture. I paid for the extra insurance and reached out with…read morepictures and quotes to get things repaired. Two gaming chairs were broken (they do not sit up any longer), a table was put together without the support beams and all the screws were missing, a gaming desk was dragged against our hardwood floors, leaving deep scratches, and not put together correctly leaving it completely unsupported, an heirloom table was smashed and hidden behind boxes stacked six feet high, a hole was gauged into a wall, and our kitchen table was damaged. I have provided documents showing this is over $4000 worth of damage to my home and possessions. Again, extra insurance up to $5000 was purchased by me through All my Sons, and my claim was sent to Ace W, who sent me a claim form addressed to another of their clients! So now I have all this client's information and they have mine. Ace Ward decided the 4000$ in damages was worth $950 but immediately revoked the form once sending it to me. Please take this as your warning to never use this company. I don't understand the utter disregard for documentation provided by their clients. This on top of sending my private information to another client and sending another clients info to me!

These guys are absolute SCUMBAGS. Should be no surprise, there are HUNDREDS of negative reviews and…read morepages dedicated to exposing this trash company for what it is. Putting aside the predatory pricing behaviors, the movers reeked of weed the entire time, damaged our furniture and stole a LV purse. Reported it to their "claims" department which is a joke. DO. NOT. USE. Amazing they're still in business!