I sold my house in Burlington in October 2021 and have been using the storage units in Avon since…read morethat time. The units are dry, clean and easily accessible. Both managers Jen and Dave have gone above and beyond to satisfy every request that I have asked of them. I would highly recommend contacting ESS in Avon for all of your storage needs.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 190 Old Farms Rd is no exception. Our Avon storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Arch Rd and Country Club Rd, we're trusted by neighbors in Canton, Unionville, Weatogue, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I have used this place for several years. They have more recently increasing their prices on a…read moreregular basis. So that is motivation to get my things out of there ! I do not enjoy being taken advantage of!

The price gouging is absolutely insane. Had stuff in storage here for 2 years, the first manger…read moreassured that our price would be locked in. When the price went up and we called, we were told that manager no longer works there and he lied to us. Rather than apologizing and taking accountability for a manager that THEY chose to hire, they pretty much said kick rocks‍ price has risen at least 2x if not 3x in the 2 years storing stuff there. Facility really isn't maintained all that well either. Quality has only gone down as the price just keeps going up.

Yelp needs a zero star option for a place like this. The woman working there was nasty, rude and…read morecompletely lacking in any customer service skills. I made a reservation on line at this location because it was the closest to me and I could rent a storage there but the reservation was somehow changed to another UHaul dealer nearly 10 miles further away, at $.99 a mile that's almost $20 I am payments for no reason. The other location in Plainville was great but I am now paying more for no reason and I had to listen to this horrible woman tell me over and over again how wrong I was even though the email from UHaul clearly showed the reservation at that location. This is the first negative UHaul experience I have ever had after atleast a dozen time renting so I have to assume it is this location and more so this rude woman and not UHaul itself. Avoid this location at all costs. They lost my rental business on the truck and the self storage unit because of their rude and nasty attitude that I and no one else should have to endure. Give a call to Brian or Amber at UHaul in Plainville and they'll take good care of you like they did for me.

Very nice people to deal with. Rented a cargo van that was very clean and new. Costs were up…read morefront. No surprises. Very nice to deal with. Storage area extremely clean. Very pleased.

Poor customer service every month for the last few months. Manager Alicia and staff have been…read morerude, unprofessional, and unhelpful. The security gate was constantly left open, which made me feel unsafe about storing my property there. Communication has been terrible, and customer concerns are not handled fairly or respectfully. Very disappointing experience overall.

***Initial review just after moving in 4 months ago…read more A day ago I put in a reservation to move the contents of one of my storages to a bigger unit and in the same day I went to get things moving and found it to not be up to my standards. A day later I came across GoStoreIt which was a lot closer to another storage of mine as well as close proximity to a store I have a habit of impulse buying from and crossed my fingers hoping this would be the one. From the 5 stars I gave it the cat is probably out the bag that I went with the location. I always prefer a location where someone lives on property, as well as security cameras for added security. The team on site offered me the best customer service I could ask for in a time where customer service has truly been lacking. Thank you for the effortless transitions at the start of my day! If you guys ever see this remember "Happy Shopping!" ***Update June 10th, 2003 Unfortunately, things aren't as great as I would like them to be. First let me say that all that I'm going through is due to me not paying my bill on time. I planned to stop by Saturday to inquire about an additional unit or to swap out my smaller one for a larger one but I would like it in the same building so I could then move another unit that I have at another place to this storage and have all my stored items at one location. It's the 10th I'm running in the office to apologize for the hassle and see if I could possibly get a unit and pay the bill. I walk up to the door, and it's locked. It's dark so I figure I'll go attempt to use my entrance code on the gate and locate the employees on the property someplace. Since I'm late the code directs me to see the manager, which is impossible with no one being inside. There is a letter on the door that tells you they will be closed Sundays and Thursday's as well as a clock saying they will be back at 8:30 well it's 11:30 so that time has come and gone and I figure the clock was set to that time Friday evening after they closed because Saturday is the only time that they open at 8:30. I go online and make the payment thinking it may give me access to my storage but no luck so I call customer service who sees that I am current and states she is sending a notification to the management team who will reach out to me. I ask questions to give me some type of idea of when I'm going to have access to my unit and I'm only met with a response that "I don't know I'm not at that site" and a response like that just tells me that this person isn't trying at all to help me so I ask more direct questions to see if it's customary to add locks on storage units when the bill isn't paid because at this point I'm not sure if my unit has a lock because I've never been at this point and again I'm met with the I'm not at the site answer. Then I asked about there being locks on my unit and now she said yes so, I ask why she couldn't just say that when I asked instead of saying she isn't at the site, or that she isn't aware of what the customary procedure is? So, I begin to speak and the customer service agent beings into this scripted speech and I angrily ask if she would not talk over me while I'm talking. She tells me she is hanging up now and does so. I call back again enter the info at the prompt and once connected I'm instantly hung up on.

Randomly closed during posted hours. A real annoyance when you've driven from far away.read more

My last three experiences were very disappointing, with inept, rude and incompetent sales help…read more Although I called in advance to double-check on supply availability and service, (to avoid a wasted trip out) upon arrival I was told that they did NOT have what I'd previously called to confirm and needed. On my second trip, I was told to come back because the manager was not on the premises. (Why they were unable to use the phone and call for assistance is still a mystery.) On my final trip, the saleswoman once again informed me that the manager was not on the premises also letting me know she did not know how to do the transaction required, and became defensive and belligerent... It was a simple return. Why would a manager leave someone in charge who was so obviously unqualified to do the job? Three negative experiences were more than enough to convince me to find an alternative shipper and supplier.