The new manager, Andrea is amazing! She is extremely knowledgeable about the facility and her…read morecustomer service skills are exemplary! The facility itself is super clean and secure. They even have climate controlled units!

From the owner: -Well lit and fully fenced -Climate controlled & regular…read moreunits -Video surveillance -Office & Store open 6 days a week -Convenient location on Route 44 -Month to Month lease -More than 10 sizes to choose from -boxes-moving & packing supplies -7 days a week access with personalized gate code

Water leaked into my 10x 10 unit from the roof- ruined solid oak heirloom furniture from my…read moremother's estate worth thousands. No apology, no recourse, no willingness to dispose of my ruined property. Representative even started insinuating that it somehow was my responsibility, huh?? ....though they were very happy to raise monthly fee by $40.00. Make sure you get insurance and take photos of your property.

From the owner: We are an indoor climate controlled storage facility located at 283 Main Street in New Hartford,…read moreConnecticut. We offer indoor, climate-controlled storage units ranging in size from 5'x5' up to 10'x25'. Our customers have 24/7 access to their units. In addition to self-storage, we also offer seasonal storage for everything from jet-skis, boats, boat trailers, cars, trucks, motorcycles, snowmobiles, tractors, fire trucks, golf carts, landscaping trailers, campers and 40' RV's! Seasonal storage is accessible by appointment only. We pride ourselves on exceptional customer service. Our client driven focus allows us to customize your storage experience. Storing your vehicle inside limits your vulnerability to vandalism, theft, and the harsh New England weather including exposure to sunlight and weather conditions such as rain, hail, wind, freezing rain, snow, etc.

Poor business practices and uses young and untrained labor to handle your valuables. Workers are…read moreexploited and expected to work what should be an illegal number of hours in a day. On my son's 2nd day of work, during his "training/orientation", he packed and loaded a house from 7a - 4:30p and then drove 2 hours to a house in NY to unload it! At 10 pm, they told him if he didn't help unpack then they wouldn't give a ride home AND that he couldn't leave because he needed an escort off the "base". He panicked and called us and we ended up getting the West Point police to escort him to the school exit. At 11:30p he got an Uber to Fishkill, NY where his dad picked him up and they got back to West Hartford at 2:00a. It was a horrible experience for him and makes me really question how they run their business. Also, they weren't even going to pay him for the 29 hours he worked over those 2 days! We finally badgered them enough that they paid him for 16 hours...so add what I have to think is wage theft to the list of questionable tactics. I would never recommend anyone work there or hire them to move ANYTHING!

These people are crooks. Use someone else. Bad packing that took too long. mislabeled boxes. Total…read moremess.

Holy moly - these guys are fast. Their website is where you can book their services. Admittedly, I…read morewas a little sketched out to complete an online booking without ever talking to anyone and giving out my credit card number to an online system, BUT it all worked out in the end. I ended up calling and leaving a message with some questions before booking and was promptly texted back a response. I booked online through their portal and hoped for the best. On the day of my move (Labor Day), I received a text message saying their ETA. It was about 30 minutes after the original scheduled time but I appreciated the text with the update! The two gentlemen who came by to help with the move are fast and super efficient. They seriously know how to pack. I was worried we wouldn't fit our things in a 16' POD, but they managed to fit 85% of our stuff in about half of the POD. They are efficient and pleasant and good at their jobs. I will definitely use them again with my next move. Super nice guys. Easy company to work with and they even worked on a holiday!

I highly recommend this moving company and will absolutely use them again. Pertinent info to this…read morereview is that everything was boxed, disassembled and staged to make efficient use of their time. On 8/17/18 they moved me from a 2 BR townhouse to a 3 BR apartment on the second and third floor of a house. Making the appointment on their website was easy and clear. As they state, they do not come with a truck. They showed up on time and started working immediately. They were efficient and ridiculously hard working in the 90 degree humid day we had. They loaded the truck to maximize space and protect my belongings. These guys worked at full speed and energy the whole time and did not stop until every single box was unloaded. These guys are professional and much more affordable than all the other companies I received quotes from.

I have used Castle Express moving several times. When they say they're your movers for life, they…read moremean it. I even had them pick up a car's transmission for me. No move is too big or small they handle it all. Joe and his team are always amazing and professional. Great prices and as repeat customer, I always get a nice little discount as a reward for using them They've provided packing and moving and like I said before they also moved my car's transmission for me. Picked it up at a scrap yard for me and brought it to the repair shop perfectly handled

They damaged at lot of my furniture and the men had a terrible attitude. Some of the crew were…read moredownright nasty. They were not prepared, for eample, their drill had no battery charge for re assembling a bed frame. The men didn't seem strong enough to lift some of my furniture. They ripped the underside of a new Stearns and Foster mattress. The list of damage goes on and on. Not only furniture but wood trim in my new home was significantly damaged. The head guy made some extremely aggressive comments to me. The whole experience was horrible. The owner saw what was happening and gave me a substantial discount. It seemed like he had no controll over his workers. I should pursued compensation for all of the damage but was too overwhelmed with the process of moving to deal with it. It was a nightmare.

Frank Diaz with Meyer is an absolute pleasure to work with. He is incredibly kind, hardworking, and…read moreprofessional. Everything was done quickly, efficiently, and with great care. Frank made the entire process seamless and stress-free--he's fast, reliable, and truly easy to do business with. I couldn't recommend him more highly!

Thank you to Troy and Tim for the BEST move ever. They moved us from Ct to NC and were amazing on…read moreboth ends. There was another packer in Ct that was also super professional. Linda was also amazing and handled all our concerns. Thank you William B Meyer and Bill H for your extremely professional handling of the move!! Best, Patti and John Sent from my iPhone

DO NOT USE ROGOVIN MOVING AND STORAGE…read more This was, without exaggeration, one of the most unprofessional and disrespectful service experiences I've ever had. PICKUP: The movers arrived already frustrated and openly complained about having to move larger items- items that were absolutely disclosed ahead of time. They told me dispatch never informed them, which immediately put me in the middle of their internal failure. Because of this, they were completely unprepared to properly pack those pieces despite the fact that I paid Rogovin in advance to pack them. As a result, both items were significantly damaged. When I called dispatch to resolve it, instead of taking responsibility, they argued with me and blamed me for not packing the items myself... for a service I was literally paying them to perform. I was charged for packing that never happened. DROP OFF: It somehow got worse. Immediately, a mover disappeared into my bathroom and later came out apologizing, asking if I had spray. I later discovered he hadn't even flushed properly. I had to clean up after your employee in my own home. That alone is unbelievable. They also don't tell you that you're required to stand there and help them count every item during unload, or risk issues later. That burden is entirely put on you with zero warning. And then the most unacceptable part: They left with one of my major belongings still on the truck. Instead of immediately correcting their mistake professionally, I was told to meet them on the side of I-95 as if that's a normal or reasonable solution. I spent hours of my workday trying to track them down on a highway and never found them. When I called dispatch again, I was met with hostility and told I would need to go all the way back to Connecticut to retrieve my own item... after I had already moved to Maryland. Let that sink in. This company: * Damaged my belongings * Charged me for services they didn't perform * Left my home in a disgusting state * Lost one of my items * And then refused to take accountability or fix it in any reasonable way Until my missing item is returned to the address I paid to have it delivered to, this review will remain. Avoid this company at all costs.

Why can we give 0 stars to this horrible Moving company…read morebesides braking my stuff they lost some of it and offer $50 to repay it !!! Would not recommend it to anyone