I highly recommend this Place! The manager is amazing and truly cares about the customers. If there's ever been an issue she steps in immediately and make sure it gets resolved without delay thank you Ronni five stars for sure. Juan is also amazing. He's extremely helpful and takes the time. To help you out highly recommended. Thank you period. Just by far is the best storage unit I've ever had. read more

First we moved in to find out they was getting broken in to alot at that time they also have a bad rat problem. They are destroying the property i have in there let's not forget the unsafe health issues. I thought that when they got a permanent manager they would get it together. But I have even more problems they also raised are rent its over 250. A month and we are on time every month and the manager has put a lock on are storage because of the complaints I have had so I cant even access my storage I tried talking to there customer service and they couldn't help so I called a few times they called they police and put a trespassing on me . I cant say all extra space storage are bad but the one in Stockton California on Jamestown i would not recommend to my worst enemy read more

Im back. Best place to leave my stuff. DJ was very helpful. Highly recommend this place

DJ was very helpful while I was mov stuff in, there was a issue with the door but DJ jumped to help out! Best Storage unit company available. read more

Malaria & Tara were amazing. I had a headboard on the property and I forgot my Allen ranch. They were nice enough to let me borrow theirs. They are very responsive and will go the extra mile to help. They are always in a great mood. Great service The space has cameras everywhere and you need a gate code to get in. I felt safe and I felt like my items were safe as well. read more

rat doppings and urine on EVERYTHING , RUIN3D!! . kept raising monthly fee , then lying about move in specials changing from day to day, sell ur stuff, give it away, or burn it. dont use ANY storage place (especially this one) not worth it, waste of money. read more

my storage unit that i literally only had for 8 days had rat droppings and pee all over my bed/box spring , table & chairs that were also chewed up, 3 piece couch set , and my newborns clothes, blankets etc are covered in it as well and some boxes and even PLASTIC box were chewed up and a rat jumped out of the couch and into the ceiling when my husband opened up the unit. the claim adjuster asked if i had food in the storage... like hello it's a STORAGE, even if there was food in there which there wasn't-- there shouldn't be any Rats here!!! we should have been made aware before we paid for the damn overpriced unit. about 5,000 in damages do not do business here!!! read more

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Don't use this business! All our stuff has rat droppings and they don't compensate for damages. Very unsatisfied !

So far, so good! I just recently began renting here and so far everything is fine. The grounds are neat and free of debris. There's someone on site 24/7. Customer service has been excellent and they had the best deal for what I needed. I'm hoping to come back in 6mos or so to change this 4 star rating to 5 stars! read more

RAT INFESTED!!! Go elsewhere!Insurance will not pay to have damaged items replaced. They depreciate the value and give you a portion of cost. Also, cost of rent for unit is ridiculously high! read more

DO NOT RENT HERE!!! RAT INFESTATION!!! MANAGEMENT IS AWARE AND DOING NOTHING ABOUT IT!!! Let start this review off with, the Store Manager Vanessa Keys is the most abrasive, rude and unprofessional person I've ever had the displeasure of meeting. On 2 separate occasions, she had the opportunity to show that not only is she good at her job and she FAILED! She has Zero Empathy and provides terrible customer service. Her idea of customer service is yelling at her customers when they inform her of the RAT infestation they have. Ok, so about the RAT INFESTATION..... on the day I moved my belongings out. I was greeted to the following pictures that I have attached to this review. Imagine how how it is to see your belongings have been destroyed... I was heartbroken. (My stuff was in this storage unit from Nov-Feb just as a reference which speaks volumes of the type of problem they have.) After packing up the truck, I got to the office to let her know about the problem, she immediately gets an attitude with me, literally before I could even say anything. I proceed to tell her that she has a Rat problem and her words are... "I know." Imagine my shock!!!! "Why didn't you let the tenants knows? I would have lined my unit with rat poison.... done anything to protect my belongings. Her response.... it's not my fault people store things they aren't supposed to store and I don't have time nor do I need to inform anyone." She proceeds to tell me that she doesn't have to take my "abusive behavior" (me asking questions and informing you of a infestation is abuse.... hardly!) As I'm leaving the office a new tenant approaches me.... and ask about my experience with the storage unit... I tell him to beware... they have a rat problem... so make sure you have extra insurance and put down posion. Vanessa proceeds to come out of her office, yelling that I can't tell him that and that he shouldn't listen to me. I might sound like a bitter angry customer but the pictures of the damage they did to my couch, the wires of my charging end table... and the wood they chewed up speak for themselves. read more

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New customer on my first day the gate code didn't work Friday afternoon and told the guy after I signed that I needed to enter cuz I had stuff to put in there which is why I got the storage he said he would get it fixed before the end of the day when I came fully loaded with a truck the gate code did not work I was stuck outside waiting for somebody to let me in a guy who was so rude and let me and he said he couldn't even though he saw my fully loaded truck called the office they were closed I'm going to ask for reimbursement because I wasn't able to go in what should I pay for the days that I wasn't able to go in they lie about the price on the phone it's one thing and in person it's another this place seems ratchet people are rude and considerate and there's a liquor store right by here I feel like it's a altercation waiting to happen. Go elsewhere read more

Helped me out during my situation of being locked out my unit and were friendly, will come again

AVOID LIKE THE BUBONIC PLAGUE! This place is not clean and has terrible maintence on the property. I am currently in the process of moving last weekend I placed funiture in a storage unit at this site, last night when I opened the unit to drop off another load I noticed some of my funiture had been chewed on. After further inspection I found that something had chewed and nested in one of my matresses I can only imagine that this place has RATS. read more

This business provides poor customer service to those no longer leasing a unit. Marisol in the office refused to provide documentation of an annual itemized payment statement, a copy of the lease and refused to refund the prorated amount for unused storage time. Although not an accredited business a complaint was also filed against this location with the BBB - Better Business Bureau. To add pricing was increased for a monthly cost of $129.00 for a 5X10 unit. read more

There is no electricity in the units to plug a light on so you can see inside of the unit so what's the since of keeping the gates open so late one evening about 9pm I stoped by my unit to get something the only reason I was able to see in my unit was from my head lights from my car also it's a good thing my unit is on the outside and not a unit on the inside because I didn't have a flash light with me also the premise always has trash on the outside of units that should be picked up daily from the employees read more

nice employees . my triage was so dirty and has a awful scent of cat urine that just Lingers it's so gross.

Malarie is so professional and helpful!!! I couldn't have done it without her. She really goes above and beyond to make you feel taken care of. Thanks Malarie!!! read more

Just got a storage today satisfied with the customer service I have enough stuff to fit a good sized ones so I'm new to this again it's been years but satisfied with the employees read more

We had our belongings in this storage facility for about 3 months. When we called to reserve a unit, the lady we spoke to told us we should be fine with a 10x10. We weren't! Our couches didn't fit. Our only option was to rent an additional storage and we didn't want to do that so we had to get rid of our couches. Then, when it was time to move out, rats had chewed through the "roof" and there was rat poop all over our stuff. So gross! read more

Super. Call center rep awesome. Confirmation personal call from site within 30 minutes. This is going to be a good experience all around. This 5x5 is going to serve a great purpose. I live in a studio with limited space. I also have two wonderful adult children 27 and 30 who like to leave few things with mom. Well for a pretty good price it is now in storage. And they have access to location outstanding hours. Oh and call Center rep nor on site rep had any problem that my daughter travels with a service pitbull. Leashed of course. Thank you Extra Storage. Made my day. Jamie read more

After renting a storage space I came to retrieve some baby clothes when I noticed a lot of destruction to some of my containers upon closer inspection I discovered rat infestation more than a dozen rat's roaming around my. Stuff extremely disappointed with this facility. read more

Never ever rent this space!!! They didn't give us prorated monthly payment even though we gave them a moving out notice 3 weeks in advance. Will report to BBB. Worst customer service ever! read more

always Smella great / clean and sanitized In the office , the Employees Are Always With a great mood and happy energy . The units Are under great Surveillance and this is 24/7 . I love and am very satisfied with Extra Space Storage Keep Up The Awesome Work Guys ! read more

I wish I could give this business 0 stars. My Bf and I have been renting with them for almost a year now and everything was okay until the day we moved out.. We had just paid our storage bill so we were paid through July but decided the things that were in there we either needed to pull out to use or just throw away, so we pulled everything out on Sunday when I went to sigh into my online account on Monday to process the "move out" it said you currently have no unit with us. MIND YOU WE ARE PAID TIL JULY, so I called them and they said since the unit was empty they "ASSUMED " we had moved out. Um no, first off when you see someone's unit empty that had just paid their bill YOU SHOULD NOT ASSUME that they moved out, you should CALL us first and make sure our unit did not get broken into, and ask us if we moved out. The manager stated whenever they see any unit empty they assume the people moved and and close their account. BEWARE! Your belongings may not be safe here. I will never rent with them ever again read more

Great customer service ,Malarie helped me out got me in and out ready to store my things . Thank you

This place is DISGUSTING!!! We had two separate storage units, and when we went to get our things after moving into a new home, both units were infested with rats; half of our property was destroyed. After filing a complaint with BBB, they denied liability but agreed to a full refund of our storage fees. That was well over a month ago, and I am still dealing with incompetent people trying to get the promised refund. I have just had to file a second complaint with BBB, since I am getting nowhere with the company management. Do NOT store anything of value at this facility! read more

Only reason I rate this one star is because for me to leave my comment I have to rate. This place is horrible. It looks nice but they have a rat infestation!! I paid $20 extra a month for insurance to make sure all my items are safe and untouched. I had washed everything I put in storage before I had put it in. We talked to the manager and her response was "ive seen worse" and there's nothing they can do about it. Imagine opening up your storage, which was clean, to having a whole bunch of rat poop all over your stuff. I haven't checked to see if they had bitten through anything yet but I'm pretty sure they can't help me with that either. Do not rent from them!!! read more

I used this place when I moved to the area. It is in a shady part of town but the facility and service were good. I think the cost too is fair. If I needed to store anything extra I would strongly consider using this place again. read more

Everthing was okay when I signed up fee different from what I was told over the phone, that was my first mistake. I put all my stuff in storage expecting my stuff to be the same when I picked it up it is been 8 months I went in storage occasionally in the begining. I finally had a place to stay went to pick up my belongings from storage and rats had invested the whole storage I talked to supervisor and was advised there was nothing she could do even though I paid insurance so I would advise everybody not to go unless you want your stuff infested with rats when I asked her about it she made a comment that there is rats but never advised me when I signed my papers that is something that we should know about she offered rat traps after the fact. I could have left my stuff outside my garage and it probably would've been better taken care of. read more

I went to extra storage today to move my things into my storage unit. Nobody was there to let tenents into there units. I wasn't given a key prior to moving my things. I was told a letter was sent to my home never got letter. I was also told that nobody was at this location due to a emergency at another location. Personally extra storage should have a plan of action for emergencies instead of having angry tenents outside complaining. I'm glad I'm only using this storage unit for a short period of time because from what I've seen many customers are not happy with extra storage at this location. read more

Trish was amazing. I've rented many storages in my life and I must say Trish is a wonderful asset to this company!! Fabulous customer service!!! read more

I've been renting here for the past few months. This was my first time renting a storage facility. They had the best deal in town that was reasonably priced. The place was very clean and the storage unit was clean as well. Very easy to access during business house and well monitored. I would suggest this place to anyone looking for a place to store their belongings. read more

Sherrell was very polite and very helpful. Answered all my questions and got me the best rate she could.

this facility is infested with rats. i stored my belongings for 11 months and everything is ruined. the employees are aware their is a rat problem but still continue to rent out units. please do not rent from extra space storage. read more

Extra Space Storage - THIS IS WHAT YOUR FURNITURE WILL LOOK LIKE IF STORED AT EXTRA SPACE STORAGE - Self Storage Near Me - Stockton, California

i am truely happy i went with this company for my storage needs, the staff there are very kind and helpful answering any and all questions i had for them, the location may not be the best for everyone but for my needs and the cost i couldnt pass it up read more