Cass was an amazing help & was an amazing communicator! It was my first time using a storage unit…read moreand he was a great help!

I have been using Thunderbolt Self Storage for 4 years. I was storing my late mother and late…read morehusband's belongings inside. My living space has been to small to accommodate the items. I have been able to release the storage space this month. The staff at Thunderbolt service is courteous, compassionate and have been nothingless than excellent. I would highly recommend this facility. ~M. Massey

This facility is top notch! Scott was friendly and knowledgeable while proving expert customer…read moreservice. I would definitely use Stop N Stor for future storage needs.

I've been at this storage location for a year and a half and I have nothing negative to say about…read moreit. The customer service has been easy and very friendly. I rented a climate control unit and had no issues, very clean. I would recommend this location if you are military and you do not know where you want to settle your roots in the Chatham area.

I have had THE WORST experience with Storage King USA. Instead of using the self-proclamation of…read morecalling themselves "king" the operative word should probably be JESTERS instead. It's quite unfortunate because it is in a good location and they are one of the few storage places that provide climate controlled units. Additionally, I figured it would be a good way to use the extra space for a larger unit to store my seasonal wardrobe since I would be in the area off and on during the year. The first red flag that I blew aside was the sign in the office warning people about a "certain" type of lock that would be acceptable otherwise they would charge an additional fee in order for you to replace it to the specified round lock they want you to have for it is their "policy." Fortunately, I have used storage units for every school year, so I had a round lock. But it was a little odd that Storage King USA would have that as a policy. A lock is a lock and whatever type of lock the customer has should be their prerogative, at least I would think. The next issue I had with Storage King USA was the fact the security gate was no working. What is the point of having a gate, but it's broken? And another thing was the step up in order to get into the inside climate controlled units was a bit annoying. I mean it seems either the platform would be level to the the ground OR have a small ramp in order to roll things on a cart into the space. Another issue was there weren't any carts in sight. Next was the matter of being a homeowner and having my OWN insurance coverage that covers renter's insurance for storage unit within my policy which I explained that upon the rental agreement. It appeared that they were extremely eager to charge the additional fee until I showed proof. I received at least two email warnings before I left the property to remind me that I needed to get that paperwork to them. It was bizarre. I was told that my policy was set to renew in March which I knew as it usually has to be renewed after one year, but Storage King USA made sure they sent me ANOTHER email to remind me of my upcoming renewal and that I needed to have a copy sent to them. This email in addition to the previous ones was sent in January as a reminder and then more reminders in February. It seemed as if they were chomping at the bit to charge additional fees. Again, another red flag. The next to the last straw for me was yet another email to now inform me that I would be assessed the additional fee because I did not send a copy of my homeowners renewal paperwork. This was ridiculous because I renewed my policy on February 19, 2023 and I sent a copy of the paid receipt to Storage King USA. Unfortunately, this was not good enough for Storage King USA because I had failed to send them the entire policy once again even though the paperwork and the language of the paperwork were the same. Now my patience with this company was growing thin. I spoke to Paulinna, the manager, via email to discuss the situation; however, it was of no use. She stood on "the policy" rather than common sense. And her demeanor of standing on the policy was less than customer service appropriate for a manager for I found her a bit snarky. The final last straw for me was the letter I received indicating that the rent for the space I had was going up another $30 dollars within the next two months. It was at this time that I finally had enough of this foolishness and I was out of there! Fortunately, I found another place across town that is also locally owned which was one of the reasons I selected this place, but if they cannot appreciate business here there will always be other options where I can and will go!

Storage King , Lynah Avenue, Savannah has the worst customer service ever . I rented an RV space…read moreand when I arrived my RV would not fit in the space they rented me , even though I gave them the exact size I needed . Eventually they moved me to another spot and then the next month raised the price more than 30$ . When I asked why the manager said because we had to move you! I replied that it wasn't my fault that they rented me a space the size of a compact car ... she did not care and was not willing to alter it . I'm moving my RV .

I have been renting from this place since 2023. Have never been late on a payment. Always…read morerespectful and keep unit clean, despite the nasty bathroom issues. I had knee surgery on the 24th of July and my sister n I battled through getting unit empty. Emptied on on Aug 3, notified them unit was empty on Aug 4. They withdrew my money on Aug 3 ($174) and said that because the company that withdraws the money early so it is not late on the 7th. Give me a break, you all are a bunch of money grabbing fraudsters that take advantage of the good people and help the others. CHEATERS!!! CROOKS!!!

Great service, great price, friendly staff. Definitely recommend this location. I went in the…read moreoffice requesting service and the lady helped me right away. Convenient to my house.

Chris was extremely helpful! Headed out for deployment and needed storage quickly was able to get…read moreit book and moved in within an hour.

Amazing customer service! Neena and Cristina where amazing workers very accommodating and helpful…read more Definitely recommend this place on customer service alone, but also the storage units are very clean and well kept. When you go here make sure to ask for a ride on the golf cart!

Don't use this place for your storage needs. It's under new ownership and complete garbage. Since…read morethe new owners took over they have tried to charge late fees when they didn't take the autopay, even after multiple calls and attempts to have it set up. Also the most disgusting part is a huge infestation of roaches. Customer service dosent exist. They locked my unit and didn't notify me. I drove out there to get some stuff and they refused to come unlock it. Even after admitting that it was a mistake so completely wasted my time and gas and didn't bother making it right. Warning you now. DO NOT USE this place.

Great people and very nice. I would truly trust them and use them again if needed. Alicia was…read moreunderstanding and such a pleasant lady to do business with. Go check them out. Terri Fallin

Top notch customer service! As a mother of 2 SCAD students over the years, we have used City…read moreStorage River Street multiple times. Every time the management (Glen) has been a pleasure to work with and they always have a caring attitude towards the students (and a LOT of patience) too! It is clear that they want to serve the community and are always prompt and fair if there are any issues. I highly recommend!

As a SCAD parent, City Storage River Street made summer break a breeze. They even had their…read morecomputer accidentally send out an email that would freak out a parent, but within the hour of the email, they personally phoned us to let us know it was a mistake. Their professionalism is great. And they have this SCAD rental down to a science. Thank you so much for an easy and stressless summer.

I appreciate the customer service and support Miss Linda offers you as if you are THE only one in…read morethe room. She is extremely nice and helpful. She goes above and beyond to make sure you have the best experience storing your items. I wanted to use a local company that is reliable, clean, and does not try to price gouge people like some other local storage companies around town. This place is well lit. It's clean and the spaces are roomy and appropriately priced. They are no hidden fees on the backend and no skimming or trying to skim a little bit of money every month. If you have homeowners insurance, perfect. You don't have to PROVE that you have it three months in advance before the renewal and then again after you have renewed. They aren't emailing you constantly about things that are irrelevant or have anything to do with your space. This company is fair. This company is awesome. I hope they continue with this model because it works!