Teresa and Johnette at this location were great, very helpful and patient- showed our options and…read morewaited for what seems hours while we decided, thank you!

My recent experience at Victory Drive Self Storage on Downing was amazing beginning to end. John…read moreColborn was absolutely awesome. It was a true blessing getting in, accessing stuff and getting back out. We had to have some home improvements that needed to be done and it was a great help to clear out some space to ease this work. I highly recommend this storage facility.

I've had my stuff here for over a year now. I moved in here after my unit was burglarized in Life…read moreStorage (formerly Cubesmart) on victory drive. Obviously an inside job as the mesh roof was repaired after the theft and the security system wasn't working at the time. I wanted a unit that couldn't be accessed unless you open the door. It was harder than I thought. I guess it's the new way to build storage units. The storage unit behind Petsmart on victory drive doesn't even have a roof. The units are open. Finally I found this place! I have a climate controlled unit that is easily accessed by driving up to the access door and putting in my unique code. It's got a light timer so no waste of electricity. The front gates are open from 7 am to 8 pm according to Google but I thought the guy that signed me up for my unit said it was open while the office was open which is 9 am to 5 pm. Daily. I haven't ever tried to visit my unit other during this time so I'm not sure. My unit went up in price recently, but is still cheaper than my Life Storage unit. I haven't experienced any issues. The buildings are elevated so the units seem to be high enough off the ground to prevent flooding.

I've had a storage unit here for well over 10 years. The staff is always courteous, friendly and…read morehelpful when I need them. Also my unit was cheaper than some of the other facilities in the area. I highly recommend them!

Cass was an amazing help & was an amazing communicator! It was my first time using a storage unit…read moreand he was a great help!

I have been using Thunderbolt Self Storage for 4 years. I was storing my late mother and late…read morehusband's belongings inside. My living space has been to small to accommodate the items. I have been able to release the storage space this month. The staff at Thunderbolt service is courteous, compassionate and have been nothingless than excellent. I would highly recommend this facility. ~M. Massey

I have had THE WORST experience with Storage King USA. Instead of using the self-proclamation of…read morecalling themselves "king" the operative word should probably be JESTERS instead. It's quite unfortunate because it is in a good location and they are one of the few storage places that provide climate controlled units. Additionally, I figured it would be a good way to use the extra space for a larger unit to store my seasonal wardrobe since I would be in the area off and on during the year. The first red flag that I blew aside was the sign in the office warning people about a "certain" type of lock that would be acceptable otherwise they would charge an additional fee in order for you to replace it to the specified round lock they want you to have for it is their "policy." Fortunately, I have used storage units for every school year, so I had a round lock. But it was a little odd that Storage King USA would have that as a policy. A lock is a lock and whatever type of lock the customer has should be their prerogative, at least I would think. The next issue I had with Storage King USA was the fact the security gate was no working. What is the point of having a gate, but it's broken? And another thing was the step up in order to get into the inside climate controlled units was a bit annoying. I mean it seems either the platform would be level to the the ground OR have a small ramp in order to roll things on a cart into the space. Another issue was there weren't any carts in sight. Next was the matter of being a homeowner and having my OWN insurance coverage that covers renter's insurance for storage unit within my policy which I explained that upon the rental agreement. It appeared that they were extremely eager to charge the additional fee until I showed proof. I received at least two email warnings before I left the property to remind me that I needed to get that paperwork to them. It was bizarre. I was told that my policy was set to renew in March which I knew as it usually has to be renewed after one year, but Storage King USA made sure they sent me ANOTHER email to remind me of my upcoming renewal and that I needed to have a copy sent to them. This email in addition to the previous ones was sent in January as a reminder and then more reminders in February. It seemed as if they were chomping at the bit to charge additional fees. Again, another red flag. The next to the last straw for me was yet another email to now inform me that I would be assessed the additional fee because I did not send a copy of my homeowners renewal paperwork. This was ridiculous because I renewed my policy on February 19, 2023 and I sent a copy of the paid receipt to Storage King USA. Unfortunately, this was not good enough for Storage King USA because I had failed to send them the entire policy once again even though the paperwork and the language of the paperwork were the same. Now my patience with this company was growing thin. I spoke to Paulinna, the manager, via email to discuss the situation; however, it was of no use. She stood on "the policy" rather than common sense. And her demeanor of standing on the policy was less than customer service appropriate for a manager for I found her a bit snarky. The final last straw for me was the letter I received indicating that the rent for the space I had was going up another $30 dollars within the next two months. It was at this time that I finally had enough of this foolishness and I was out of there! Fortunately, I found another place across town that is also locally owned which was one of the reasons I selected this place, but if they cannot appreciate business here there will always be other options where I can and will go!

Storage King , Lynah Avenue, Savannah has the worst customer service ever . I rented an RV space…read moreand when I arrived my RV would not fit in the space they rented me , even though I gave them the exact size I needed . Eventually they moved me to another spot and then the next month raised the price more than 30$ . When I asked why the manager said because we had to move you! I replied that it wasn't my fault that they rented me a space the size of a compact car ... she did not care and was not willing to alter it . I'm moving my RV .

I'm a longtime renter at Midgard. Whenever I need a storage unit, it's my go-to. Natalie is very…read morenice and the virtual office is very convenient.

Awful place - don't go there!! The staff are horrible and will not protect your storage items -…read morewhen robbed they will not tell you - you have to discover that yourself - i would not trust them ever

I reserved my U-haul truck using the app. When I went to pick it up the app said to go inside and…read morepick up the keys and that it would be quick. I had people from out of town helping me move. When I went inside, I couldn't see anyone and nobody greeted me. I wasn't sure where to go so I walked around where a man was sitting in an office speaking to someone. He told me he would be with me in a minute. I sat down and waited atleast 30 minutes with no one saying anything to me. Finally a woman told me she would help me. She checked me in and I asked her if the furniture dolly and the appliance dolly that I reserved were in the back of the truck. She said she didn't know and that she didn't think they even had an appliance dolly. I informed her that on the app it said they did and that I had reserved it. She said that just because it says they have one on the app, that it doesn't mean they actually have one. That would have been nice to know ahead of time as I wasn't sure if I'd be able to move my stuff without it. Turns out there was no appliance dolly there so I decided to get an additional furniture dolly as I had people from out of town helping me move and at this point it's my only option. She did let me use the additional furniture dolly free of charge. When I got the truck to my house and opened the back I was shocked to see that there was trash, a wet sock, and a ton of broken glass in the back. I had to clean out the entire thing before I was able to use it. I will not be going back to this business for U-Haul services again.

True 'inside' Climate Controlled Storage. Comfortable, secure, and best rates in town with friendly…read morestaff. Also have auto storage.

Top notch customer service! As a mother of 2 SCAD students over the years, we have used City…read moreStorage River Street multiple times. Every time the management (Glen) has been a pleasure to work with and they always have a caring attitude towards the students (and a LOT of patience) too! It is clear that they want to serve the community and are always prompt and fair if there are any issues. I highly recommend!

As a SCAD parent, City Storage River Street made summer break a breeze. They even had their…read morecomputer accidentally send out an email that would freak out a parent, but within the hour of the email, they personally phoned us to let us know it was a mistake. Their professionalism is great. And they have this SCAD rental down to a science. Thank you so much for an easy and stressless summer.