Wonderful experience, Dylan was wonderful to work with! Amazing communication and they really work…read morewith you!

Hello, I am writing…read moreto retract the positive review I submitted for Dylan Villegas. I called yesterday to request that my June payment be postponed until July because I experienced an unexpected financial hardship that was beyond my control. My dog recently passed away from kidney failure, and I incurred significant veterinary and end-of-life expenses. I explained that I would be able to pay both the June and July payments together next month. Dylan told me that this arrangement would be fine. I specifically asked whether the late fee could be waived, and he responded that it could. However, when I later asked him to confirm the total amount that would be due in July, the amount he provided included the late fee. When I reminded him that he had agreed to waive it, he then stated that he could not do so. Before we had even fully discussed my situation, Dylan was very persistent about asking me to go online and leave him a positive review on Yelp. Based on what he initially told me, I submitted the review. However, after he reversed the information he had given me and did not provide the assistance he promised, I no longer feel that my positive review accurately reflects my experience. My concern is that Dylan appeared more focused on receiving a favorable review than on providing clear and accurate information about my payment arrangement. Representatives should be well-informed about company policies and should not promise accommodations that they are not authorized to provide. Please consider this message my request to retract the positive feedback I previously submitted. I also wanted to bring this matter to management's attention so that another customer experiencing a hardship does not receive conflicting information or feel pressured to leave a review before their issue has actually been resolved. Thank you for taking the time to review my concern.

Just finished a call with Dylan Villegas at the corporate office whose professionalism and planning…read moreassistance were top-notch, bar-none!!! Every staff member engaged over the few years of utilizing this organization has been on the same level. Courteous, helpful, thorough, knowledgeable, professional, and simply amazing overall -- a consistent of approach hard-found in today's business world. And I'll not forget to give high props to Kiana E. at the Call Federal Drive location in Richmond, VA where my personal belongings are currently stored. Whether or not she's received a raise recently, give her another one! She is not an expendable or lose-able employee, she is an absolute keeper, and any organization blessed enough to have her on staff will be wise to take exceptionally good care of her!!!

WTF? called for a price on a storage unit, price doubles in 3 months? Listen mini, customers want…read morestraight forward pricing, no "so called Specials" or internet bait and switch, then it doubles in 3 months? you're NOT very confident about your pricing if you can't just tell the customer upfront what the REAL price is. 160 internet price for a 10x30 then 333.00? shop around. Thanks for nothing Derek.

Helped my best friend move in Virginia and it was without doubt the worst loving experience I've…read moreever had. This company was a complete failure on every level. I was only moving 2.3 miles away, and they still managed to turn it into a week-long nightmare. What should have been a straightforward 2 day pack, 1 day load, 1 day move turned into a chaotic mess. A different crew showed up each day with no clue what the others had done, and communication was nonexistent. One day was canceled entirely because their truck broke down. They "lost" $1200 in gaming equipment from my son's room, a full size headboard, and a bed rail--then assembled the bed anyway without saying a word. My iMac was completely smashed. Despite clearly labeled items, they still mixed up what was going to my new home and what belonged in storage. Total damages exceeded $3700. I emailed them repeatedly to file a claim--no response. When I finally texted, I was told, "Sorry, I've been out moving." That's the level of professionalism. I've moved cross-country and overseas. This 2.3-mile move was somehow the most disorganized, careless, and unprofessional experience I've ever had. Do not hire them. You will regret it.

Moving Made Easy...is a wonderful company to work with. We move in June from Richmond to Arlington,…read moreVA. This was so far the best move we have ever had. Moving Made Easy will defiantly be our 1st call. The office personal was pleasant and helpful. Packers great job no damages. The loading and unloading crew were out of this world. Nice helpful, careful and most of all respected our family with great manners. I recommend Moving Made Easy to everyone.

This place is the worst! I wish there was a zero rating. When we moved stuff into the unit it was…read morepointed out by my father he didn't see any rodent control devices. The plan was to only use the unit for two months however life happened so when we went to start moving the gear out 5 months later we found a mischief (rats) had moved in! Please do not move your stuff here!!!

We have had a storage unit with the company "nine mile storage" in Richmond, VA. last month we paid…read moreon the 5th online (it would have been a late payment if paid after the 6th). My husband received confirmation in the form of an email receipt (almost immediately) that states the date we paid, and how much. We then received a letter in the mail saying we owed our normal fee for the month coming up plus a 165 dollar late fee for "being late" the previous month. My husband immediately e-mailed them and even though he told them of our receipt from their very own company he was told two different times that it was because their system didnt register the payment on time. But it was THEIR system that sent us the e-mail which means logically you would make the conclusion that their system received the payment in order to send out a receipt, right?! I am beyond livid right now, we just have been through a lot financially and this is a set back that should never have happened and SHOULD BE FIXED.

Great customer service by all. From the customer service center to the site manager and employee…read more Their desire to help the customer is genuine. They are friendly and accommodating. The one time move in fee for the rental vehicle, gas and mileage was more than fair. I paid.25 cents a mile and.25 cents a mile for gas and I had the rental truck from 11am until 5pm and my total cost was $8.50. The great customer service, the great truck rental fee, plus the clean rental facility deserves 5 stars from me. I highly recommend!

Great staff at the facility. Always friendly and helpful. The facility is always clean and…read moretemperature controlled. Would gladly recommend.