My mother and I came here to this location July 11th 2025 to get a storage unit for some of our items because we are moving and starting all over! Melissa the manager was absolutely amazing when It comes to customer service! I am so glad that we came to this location! She explained everything thoroughly! She also had a lovely lady that she was training and she was doing amazing as well! While we were getting g our contract done we had a lot of laugh and it was a great time! I definitely recommend this location as she was very transparent with us on everything and is very personable! We definitely appreciate that because customer service for a lot of companies is not what it used to me! So when we run into good people it's a great feeling! Thank you so much Melissa! read more

I was previously a public storage for a couple years and it seemed like every other month they would increase the rent. I decided to find a more affordable facility I found a more affordable unit at extra space on Auburn two month ago I rented a unit for $317 on top of which you pay a mandatory insurance and tax which brought it up to 364.30 which wasn't disclosed enter into the agreement, by the way it was an agreement. so now two months later I'm getting a notice in the mail of a rent increase to 450.30 this kind of slimy greedy business practice has become common they aren't enough people saying I'm done with getting gouged. I'm done with being raked over the Coles taking advantage of because of corporate greed. The only reason is there is two stars. It's because of Vincent, who works at the office. He's always been kind and courteous and professional. read more

Melissa is EXCELLENT! she was very helpful and accommodating even when I had to cancel my reservation for now. I told her that when I do need storage I will be using them because of her. I don't normally write reviews but when service is exceptiona, I feel I have to! I look forward to renting in the future. Thanks!! read more

Melissa and her team address everything at this storage complex. Anything, and truly everything, is always being handled. I used the bathroom and the light in the bathroom was flickering, and they had it fixed the next day. I always feel safe while I'm there, the storage units have electricity running to them with electrical outlets and an overhead light. Very pleased. read more

They are so amazing! So very helpful and kind. Very highly recommend. They have helped store my stuff safely and sound. They are so courteous, genuine and professional. read more

Melissa was such a great help . I had a leak in the roof of my storage unit . She was able to resolve the problem and have roof fixed in 1 business day. I would select and refer Extra space storage on Auburn every time. read more

Once you are there, they raise the rent often. They draw you in with a low rate and then just keep raising it.

Do not rent from this place! We just moved our things in and told them it will be for around a year while we finish our build. They raised our rent two months later from $324 to $454! Mailed us a little postcard to let us know. So unacceptable and what a headache. We paid a company $1,500 to move our stuff in there and just to have to find another space. Cons. read more

Hi again just wanted to say again how much I enjoy the staff they always so helpful & nice. Thanks again Rebecca & John. read more

Mellissa was very helpful in directing me in the best suitable option for my needs .. easy sign up and great first month pricing.

I am very impressed with the cleanliness, ease of renting a unit and great customer service from Manager Carissa to rent a storage from Extra Space Storage on Auburn Blvd in Sacramento. I will be referring others to this terrific business in the future. read more

I moved from a public storage because my unit was broken into. Not even a week after moving into extra space, my unit got broken into. The sides are made of steel, however the back wall is MDF particle board. U can kick it in and thats what happened. Not only that but within a couple months my rate went from $135 to $225. Inflation my ass that's way above the rate of inflation. They know they can raise the rate because nobody wants to move all their stuff again. They kinda got u by the balls and they know it so they gouge u read more

I just got a unit here. Carissa at the front counter was awesome! Super helpful, very nice. Would definitely recommend read more

Friendly, clean. Only had to rent a unit for a few months while transitioning, wasn't a problem at all. Expensive (but cheaper than most in the Sac area) read more

I love this place Erich was super helpful he made sure I was beyond satisfied with my unit rental he was prompt and made sure my stuff would fit he assured that the bigger one would be best for my belongs he was right it was perfect I would recommend this place always and the unit didn't have a smell I was super worried about the smell and off bugs or etc but the unit is very near and updated read more

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I'm extremely upset with the service or lack there of, I should say, from this business. I purchased my storage a few months back at $135. A few months later, I get a notification in the mail that they have increased my rent. My new monthly would be $200. I couldn't believe my rent had jumped up so significantly and in the short time I had my unit. I figured maybe it was a mistake. I called the company and they told me "Yeah, sorry. There was a rent increase." I told them that was completely unacceptable and that I would not be paying that. The representative I spoke to put me on hold to see if she could get it any lower. She got back on the line and said that she had gotten it approved for $165 a month. I told her that was fine and that we could move forward with that expected monthly amount. 1 month later, I'm getting notification that my rent is now $179. I've called so many times to try and speak with someone. No one is responding and their automated phone system just loops me in circles. I am currently looking for another storage facility. This is not how you do business. read more

Carissa was super helpful. Very professional and gave us excellent service. Would recommend this place to family and friends.

I had an amazing experience with this particular extra space. Zoom was really helpful from the time I rented to the day I moved out. The staff were very service-oriented and friendly, even when i couldn't afford my storage fees. They worked with me so I could get my stuff. Zoom and the manager were very gracious and always kind. I wished the gate hours were different - 8pm is a little early during summer when it stays so hot for so long. Even so I'd rent there again without hesitation. The place is clean, better maintained than many other storage places, and the staff are professional, kind, and gracious. read more

been renting my storage for over 4 years now and the service here is extremely excellent. every time we needed help with anything the staff was 100% willing to help. just awesome customer service all around the storage units were always in great condition. love this place read more

I've never rented a storage unit before. I would highly recommend extra space storage to anyone. Carissa the store manager and has the best customer service. Great job carissa. read more

I have paid this place every month for a few years. Yes, sometimes late but I paid them. This last 6 weeks I have called to make a payment and no one answers. I leave a message and I dont get a call back. We have played phone tag. I call and someone answers and says "I'm not in the office I'm at the bank. I'll call you back." I call and get the automated system and it doesnt. Recognize my phone numbers. Someone answers today and says, "Your stuff was sold at auction yesterday!" I understand it's a business but for long term customers that pay and have not schleped you.... read more

The property manager's major selling point when I signed up was "pro-rating". My fault for not reading the fine print, but extremely poor bait and switch sales tactic to offer pro-rating and not mention the impossible concept of giving a move out date a month in advance in order to utilize this "offer". Very deceitful, I DO NOT RECOMMEND! read more

Stay away! This company doubled my storage fee during Covid from 65 per month to 132!! I explained to them that my little dog needed needed emergency surgery last month (2500) and I would be paying my rent late. I understand late fees but in one month they slapped a 20 late fee PLUS a "pre foreclosure fee" of 85! A total of 105 for being late one month. Seriously a rip off... read more

This place is shady. The reason it has such high reviews on Google is because Lorenzo (the manager) is very pushy about getting you to leave a 5-star review in his presence. Also, before I arrived for my appointment I asked what I needed to bring. Just your identification I was told. When I arrived I learned I needed proof of insurance (this is not based on credit as my score is 850.) I provided it later that day but still had to pay for their insurance. I was told it would be removed but it never was. One last point. Before I signed the rental agreement, Lorenzo was very helpful and easy to get a hold of. Now that I've signed he is seldom available by phone (he has layers of gate keepers.) Also, his demeanor has changed substantially. I'm really sorry I rented here. read more

I have had the BEST experience with Extra Space Storage at 5770 Auburn Blvd. The facility is clean and all of the employees have been helpful. One employee, Zoom, went above and beyond to assist me. I needed assistance a couple of times and she went out of her way to help me. If I ever need storage again, I will definitely come back. The manager, Zoom, knows how to treat customers to make them loyal. Thank You Zoom! read more

Zoom was awesome! The process was simple and straightforward and she made the burden of moving that much easier by setting clear expectations from the start! Great experience overall! read more

Great service here, I run a business and am moving so I'm I need of storage in between to ease the move. I visited 5 locations in the area and decided on these guys. Ask for Lorenzo or Christy they were both nice to work w. read more

I was shopping storage space in the area, & not only was John very helpful but the price was reasonable without any additional monthly charges (just one administrative fee). Lorenzo was also very helpful. They made a very stressful move much easier. Thanks, guys! read more

Overall, this facility has been efficient, easy to use, and despite my unit being in a one-story building, it never got hot at all -- in fact, it stayed comfortably cool throughout the Summer. My one and very significant complaint is the sudden increase in my monthly fee ($84 for a 9x5) of $30 for which I received a card via snail mail saying that it was for "insurance" and that it was in accord with my contract. No explanation for an insurance fee that is effectively a 35% rent hike and is way way higher than my renter's insurance on my house!! To be fair, I was late with a payment a couple of months back because of a change in my automatic deduction, but even if I am to pay THEIR insurance like a mortgage insurance, the amount is unjustifiable. I am moving my stuff to a different facility because of it. -- Jeff W. D. read more

Was happy with the facility at first, the staff seemed friendly and helpful. We were told our unit was safe behind an access code gate entry, as well as being under video surveillance. The building our unit is in has doors at the end of the hall, these doors are unlocked at ALL times, and exit to the non gated parking lot.Two weeks ago someone parked on the side of the building after hours, simply opened the door, cut our locks (along with four other units) and cleared out the units. Then, today in the mail, I get a notice that they want to increase our monthly payment by $7. You can decide if you want to leave your stuff there. read more

Lorenzo was awesome! Had me in and out with a unit in no time! Very friendly would definitely come back and use this storage again!

Very shady and underhanded service. I will be calling the corporate office in the morning (as it is after their business hours). Overall VERY displeased with the "hustler" type experience I received. read more

I picked this place based just on proximity to where I live. I was pleasantly surprised to find a staff that was knowledgeable, quick and courteous! The prices are competitive and reasonable, I would definitely recommend these guys they're great! read more

The staff at Extra Space Storage are very friendly and professional. They helped in every aspect of the experience and offered assistance with our moving needs. The units are clean and easily accessible. We just left another storage facility and it was such a pleasure dealing with these folks as opposed to the staff at the other facility. read more

Thanks Matt for making things happen for me . I had first called in a little upset but your customer service rep made things right . Good job read more