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    Extra Space Storage

    5.0 (1 review)
    Open 6:00 am - 10:00 pm
    Updated a few days ago

    Services - Extra Space Storage

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    2 years ago

    Customer service.Marva and Tracy was fantastic. Choose Extra Space Storage for your Storage needs

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    Emily S.

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    All My Sons Moving & Storage

    All My Sons Moving & Storage

    1.4
    (577 reviews)

    Honest and quick to response. I would definitely reach out again if I needed them…read more I have to use 85 characters to say what I did in 20 so I hope I'm at the limit.

    I am extremely disappointed with my experience with All My Sons Moving and feel as though we were…read moretaken advantage of. When booking, we were led to believe our move would cost around $1,500. Instead, our final bill was over $3,300--more than double what we anticipated. One of the main reasons we chose this company was because we were promised a 20% military discount. We actually canceled with another moving company based on that representation. When it came time to pay, I specifically asked where the military discount had been applied because I could not identify it on the invoice. The gentleman I spoke with was unable to explain where or how the discount had been applied, and after getting the runaround, I was told to review the invoice and let them know if I had any questions. After reviewing the invoice, all I could identify was the company's standard rate, and I still could not determine where the promised discount had been applied. The movers arrived at 10:00 a.m., but the fourth mover did not arrive until after 11:00 a.m. Despite that, we were billed as if four movers were present for the entire move. I do not believe customers should be charged for labor that was not provided. Additionally, while the crew lead was very nice and respectful, he appeared to spend much of the day outside listening to music and socializing while the rest of the crew completed the move. If we are paying for a crew of four movers, I would expect four movers actively working on the move, not two or three while one crew member spends a significant amount of time off the job. When I paid, I was specifically told that if the crew finished earlier than estimated, any unused time would be credited back and that billing adjustments were calculated in 15-minute increments. The crew finished approximately 30 minutes earlier than the time we were ultimately billed through, yet no adjustment was made. What has been even more frustrating is the complete lack of communication afterward. Our move took place on June 13, and the final invoice was sent at 7:45 p.m. that same evening. I emailed with concerns regarding the billing on June 15 and followed up again on June 17. As of June 29, I still have not received any response. Mistakes can happen, but ignoring a customer's legitimate billing concerns for over two weeks is unacceptable. Unfortunately, the lack of transparency, unexpected costs, billing discrepancies, and complete lack of follow-up have left me feeling highly disappointed and taken advantage of. I cannot recommend this company based on my experience.

    The Back Saver

    The Back Saver

    4.8
    (66 reviews)

    Day one of the move. We got started right on time at 9 AM…read more The communication has been excellent. Back Savers showed up with so many movers I almost lost count. 6 or 7 of the most clean cut, uniform wearing gentleman. They got to work right away helping me finish wrapping up odds and ends. I opted to provide the boxes and supplies needed for the move but I noticed that they did have extra supplies to wrap the couches etc. We are having to get the crew to come back out again tomorrow because I needed more storage. If I did have the extra storage space today they could have easily finished up today. These people are serious about getting the job done. I will complete my review tomorrow It is tomorrow William and team got it done. Very happy with every aspect and the final bill came in under the estimate. I can't say enough good stuff here. Thank you guys for a great experience.

    Would ABSOLUTELY hire again!! They provided full packing and moving services and did a great job…read more Not a single item was lost or broken. They arrived at 9am, packed a full 2 bedroom apartment, drove 1.5 hours to our new home, and unloaded all by 6pm. Payment was easy, all the guys were friendly and professional. The only constructive note I have is that there was a bit of confusion on the front end in terms of securing an accurate estimate. As requested, I provided very thorough walk-through videos of everything to be packed, but they seemed to not be able to keep up with those as I kept getting calls asking how many boxes to bring. In the end the move took about 3 hours longer than the original estimate, but as I said - the work was quality and well worth the price. Perhaps an in person walk-through to better estimate would be one small improvement in the future.

    Zip Moving and Storage

    Zip Moving and Storage

    4.2
    (206 reviews)
    $

    Listen...moving is stressful enough, but Omar, Eswin, and Jose made this move an absolute breeze…read more These guys were fast, efficient, professional, and handled my belongings with care. From the moment they arrived, they got right to work and did not waste a single minute. I was honestly impressed by how quickly they packed/moved everything while still being careful with my furniture & boxes. What could have easily been a long, exhausting day turned into one of the smoothest moves I've ever had. They were respectful, friendly, hardworking, and worked incredibly well as a team. As a busy nurse who's juggling work, grad school, and life, I truly appreciated how seamless they made this process. Their professionalism and work ethic did not go unnoticed. If you're looking for movers who will show up, get the job done right, and exceed your expectations, ask for Omar, Eswin, and Jose. They were phenomenal, and I would absolutely use them again. Thank you guys for helping make my move into my new place so much easier!

    7/24: UPDATE: reimbursed for lawn damage. Not a dime for the damage done to the brand new…read moredresser I hadn't even had long enough put clothes in. It had just been delivered. Wouldn't recommend them still. Review not changed. 7/20: No reimbursement in full or any additional communication from this company and it's been almost 2 months. Avoid them at all costs! 7/14: Yes, accidents happen, we understand that and asked your company to make good on them. A $120 gesture of "goodwill" isn't reimbursement in full, it's a slap in the face that we refused. If there's truly a reimbursement in full for the brand new dresser and trench I will update this review again. If not, I'll update this with the communications from your staff.

    Extra Space Storage - selfstorage - Updated July 2026

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