Overall great experience at this location. The area around it is nice and clean and so are the grounds of the storage facility. It's also very quiet and not congested. Holly made the process very smooth and was upfront about the pricing. She was very knowledgeable and gave us all of our options to help right-fit us with the unit that fit our needs. She was also very patient and polite. I'm so glad I chose this place over the others. read more

I've been a loyal customer for a couple of years I've never been late I've never complained and I never go to my outside unit I got this postcard in the mail saying they're raising my rent from a 190 to 247.00 That is $57 a month more that's huge It's Almost $700 a year increase Price gouging at its absolute finest. Most people don't have a choice When they need a storage unit . read more

Extra Space Storage - Self Storage Near Me - Rialto, California

Manager is the most helpful person I've experienced in service since 2020 across the board. They better hold on to him and treat him good because I have referred 12 customers there so far and we all only still have units sole because of his customers service and helpfulness. Tier is also so lovely and goes over and above on service! I can not recommend them enough! read more

Thank you Extra space storage for helping me to find the right amount of space and great price. Holly definitely helped and made sure I was getting the best storage size for the price! I highly recommend this location which provides a clean environment and great customer service! read more

Kevin was wonderful had a very easy and professional experience. He made information crystal clear and was honest! Give that man a raise!

Holly is a pleasure to work with and very professional. She made the tour and move in process simplified and easy. Explained in depth the process to sign up and was patient with any questions I had as follow up. read more

It's a very good storage complex except for the general manager. Her customer service needs retraining that's for sure. I left because of the upcoming $100 increase during a recession which seems too much. read more

Customer service was excellent! Thank you, Holly! You went above and beyond! With your help, my son and I were able to save a significant amount of money. Thanks for taking the time to explain how everything works. This allowed us to make the best decision for our situation. Have a great year! read more

Spoke with Tier today. Very professional and helpful. She looked into our account and helped with a possible adjustment. Thank you again.

I have had this storage unit for 4 years now. Payments have never been missed or late. Frustrating that they go UP every 3 months. Started at 100/mo and now I just received another notice that it will be at 246/mo. Ridiculous prices, just wish there was another facility near. read more

Ricardo is the man , I've used this spot twice , Each time Ric really gave me the best deals , He is diligent by securing the place , he watches it closely , Shannon is a great guy fast & efficient , & funny !! Great vibes , don't go anywhere else ! read more

The operator that assisted me over the phone was professional, courteous and personable (its nice to have good conversations with fellow servicemembers). Very affordable prices and options available for usage. read more

I've been renting from Extra Space Storage for a long time. I wouldn't rent anywhere else. read more

Great place great service Ricardo and Chad are the best Thanks for everything... these guys are always very helpful read more

I had a great experience with the staff at extra space in Rialto. We needed two storage units while we were moving from one home to another and had a couple months gap in between. The staff was always kind and answered all of my questions in a timely manner. When we removed everything from one of the units, they called me to ask if I wanted to move out before I had the chance to notify them. Would definitely come back if we ever needed. read more

Great unit for the year that I had it, needed a storage fast and they took care off me. Just closed out the unit and everything was easy to do read more

Please allow me to share my experience. I had been renting a unit for about a year and my monthly payment went up $80 which was almost double my monthly payment. I understand that's associated with cost of living etc. So I went in the office to express my dilema and I was kindly greeted by Shannon. I told him my story and he was able to accommodate me with a new unit just a few feet away from my old one for less under a new contract. That worked out great. Not only was my move super easy but now I have a monthly payment I can afford. Thanks again for all your help Shannon. I would definitely recommend your facility to a friend. read more

I have had a unit for a couple years now and I should've moved out maybe two years ago but the problem is is that what they keep giving me liens because every single time I'm trying to move out I can't get into my damn unit because they didn't send me to the keys they say they didn't change I had been simultaneously renting a second unit that I never ended up using but it was half the price of my unit 2/3s the size. They are very frustrating. I don't have time to be discussing details about this and that. The circular lock was rotated and the key did not open it. My lock was cut off and I had came two times with a rental truck for no reason. I'm getting extremely irritated: read more

Feel confident about my stuff being stored here. Friendly staff.

This Extra Space Storage is very well maintained, very clean, and well lit. I feel very safe going into my storage and happy to have my own code for entry and exit assuring the management is aware of who is in the area. I appreciate the text reminder of when my payment is due, and was notified when there was a problem with my billing allowing me to resolve the issue immediately. The staff I have spoken with have been both friendly and professional increasing my confidence that my belongings are safe in their units. Thank you Extra Space for being both an easy and secure place of business. read more

Ricardo is so great to work with. We had to downsize our storage space and he was very helpful and accommodating in helping us do so. This place is super clean and highly secured and also have climate control storage spaces if needed. I have recommended other family and friends, and they all say the same thing honestly. This is the best storage facility in the inland empire from our personal experience. They have very reasonable pricing as well. Shout out to ESS & Thank you again Ricardo for making this part so easy during the challenging times. read more

We had a storage unit at this facility for 18 months. The facilities are always clean. There has never been a problem with insects or rodents, which is a huge relief. The customer service is absolutely wonderful. They make you feel like family. We would 100% recommend this place to anyone looking for a storage unit. Thank again for keeping our belongings safe and clean. read more

I'm thankful to this storage facility for the few great years of service. I got this storage initially after we lost our home to store our home goods and work equipment. Ricardo was always very welcoming and helpful with our needs. In rough times the staff was always respectful and courteous with our goods . Very clean facility! Thank you Locust staff for your kindness and attention during our time with you. read more

I purchased a storage today with Shannon and Ricardo and they were sooo helpful with my rental. I had a blast coming in and getting started with my storage space. Thanks Guys!!!! read more

Very clean facility and good customer service Very helpful Shannon Ricardo With people read more

I have had my stuff in storage here for about a year and a half now and it has always been kept safe, clean and cool! Ricardo and Shannon were extremely helpful every time I needed anything. I highly recommend this storage experience! read more

Steve provided great service. I would recommend extra space to friends and family. Everything was quick and easy.

Very helpful setting up new storage unit. Second time using this storage facility. Always kept clean and storage units are nice

Staff were friendly, very helpful and answered all our questions. Highly recommended.

Very professional staff and helpful. They go above and beyond and go out of their way to help you. The storage facility is secure, clean, and well kept. I highly recommend Extra Storage Space! read more

Good communication from everyone getting set up. Painless and quick with my information collected correctly!

From my 06/25-06/26 experiences. Covid-19 has undoubtedly changed the way we all operate, but there are circumstances that sometimes call for us to make judgment calls that may defy the normal protocol and put our necks on the line. As a new lawyer, I have seen countless people do the right thing or make the right judgment call in circumstances where leadership says to behave differently and they usually prevail. In my case, I just moved from DC back to southern California and was setting up my storage unit with my boyfriend. I am currently NINE MONTHS PREGNANT and desperately needed to use the restroom while unloading at my storage unit yesterday and today. I asked Ricardo if I could use their restroom yesterday 06/25, and he refused. A manager at a gas station about ten minutes away made an exception to open their door for me to use their restroom. This was already a disappointment because I spent no money at the gas station and was shown more compassion than a business where I just spent hundreds of dollars. Today, I had to urgently use the restroom again and Ricardo again refused. He said that his neck would be on the line and that the investment group who owns that facility has barred him from allowing anyone from using the restroom under all circumstances. I couldn't believe that an exception could not be made for me in this instance. I asked what investment firm owns his facility that he manages and he said he didn't know (likely untrue, but I will check into this). The review I am writing right now is only my first step because there should at least be medical exceptions where a company can clean the bathroom after letting it air out. This experience says to me compassion, realism, and humanity was not as important as pleasing whoever his (Ricardo's) paycheck comes from. read more

I got this storage 1/5/22 the storage place was very clean and customer service was great! But 5 months later piece increase drastically!! From $235 to now $311!! That's ridiculous went up atleast 30% don't get storage space here unless you are willing for your price to increase drastically within a few months. I use to have public storage and yes the price did increase but not by this much and it would increase after a few years. read more

Extremely helpful and provide options for all of your business needs. Great communicators, constantly keep you in the loop and very responsive. read more

The staff is very helpful, friendly & patient. Shannon & Ricardo were the best! We had the best experience renting this storage.

Constant rent & insurance increases. Rent has gone up 40% in 23 months. They claim supply and demand but things are out of hand. The additional cost of renting a truck to move my stuff is a burden but it's finally time. They are taking advantage of renters. There is also apparently a city well under the property and access to the facility is closed for 3 days every year for maintenance on it. Learned that the hard way. No notice sent out to renters (mail or email), but don't worry your rent increase notice will get to you! Absurd. Great location. Nice property. Unacceptable treatment of customers by price gouging. Will not be doing business w this company again. read more

Shannon was extremely helpful and accommodating. He helped get me moved up to a larger storage from my smaller one on short notice. Great place read more

Stay AWAY from extra space storage they give you a low rate to bring you in then increase your rate a few months after without even telling you !!!! I was paying 210 for a 10x10 unit and not even two months later they increased it to 290$ without even telling me. What if that was all the money I had left for the week and you just took all the extra money I had bc you are scammers and didn't tell me about increasing my rent. Should be illegal to do that!!! How are you guys going to take money out of somebody's account without asking if they're OK with the rent increase and it's not even like it's a few dollars a whole $80 you guys are taking without asking so wrong. The worst part is that nobody in the office is helpful they never tell you this when you're signing the papers for the unit they're all nice in talking to you but not once did he mention that they can increase the rent whenever they feel like it or that your rent will increase after a few months of you being there that's how they get you so be careful. read more

Awesome service, Ricardo has a great personality. Offered me water. Always saying good morning. The whole service here is amazing! I definitely recommend it here. Always secure. read more

Rented a storage unit today from Holly who was very helpful and informative took me to see the units and help me to make a good decision based on what I need to store so far so good thank you read more