This review reflects my direct experience as a customer at a facility operated under Reliant Real…read moreEstate Management LLC, and it raises serious concerns about the company's systemic failures in oversight, security, and customer protection. What I experienced at the Midgard Self Storage in Kissimmee was not the result of one employee or an isolated mistake. In my opinion, the issues I encountered indicate deeper problems within Reliant's corporate supervision and operational standards. Security deficiencies were not minor--they were fundamental. Gates left open, damaged access points, and a complete lack of interior hallway surveillance contradict the expectations set by the company's marketing and staff communication. Even more alarming was the fact that a staff member wrote down the lock code that I was told would be known only to me. This contradicts Reliant's claims about secure, individualized access and raises legitimate questions about how many units under their management are actually vulnerable due to internal access. I was also informed by a manager that the facility was equipped with 'hidden cameras,' which I later confirmed did not exist. This type of misinformation is not only unprofessional--it is dangerous and misleading for customers who rely on the company's representations when choosing a storage provider. After discovering missing property from my unit, I submitted photos, communication records, timestamps, and a police incident report. Despite presenting clear evidence, I received no meaningful resolution, accountability, or actionable response from management. In my opinion, the lack of corporate involvement following a serious incident reflects a breakdown in Reliant's internal processes and a concerning disregard for customer concerns. Based on my experience, Reliant Real Estate Management LLC should reevaluate its operational oversight, security protocols, staff training, and the accuracy of information provided to customers. The issues I encountered were not simply operational--they were structural. Corporate leadership needs to address these failures before more customers are affected. I am sharing this review to ensure that prospective customers, investors, and business partners understand the severity of the issues I experienced and the lack of corporate accountability that followed.

I went to Midgard in Poinciana on June 30 to take out my belongings I paid July even dough it was…read moreempty. I went back to tell them I had paid July and that it was empty. A man on a big T.V. came out and started talking saying he could help me I explain to him everything I am saying here. And that was it. Now they keep emailing me calling me texting that I owed $300 dollars. They will not stop harassing me claiming I owe them 300 dollars can you believe it. They are liars BIG HUGE LIARS

I needed a small move with only one day's notice and they came through in a pinch. Here is where…read morethey shined: Excellent communication, showed up when they said they would, wrapped my furniture nicely, and were very helpful and polite. True professionals through and through. Can't recommend these guys highly enough.

Excellent and fast service. Replied to my request for an estimate within minutes and sent someone…read moreout to pick up my appliance for disposal an hour later.

Great service, moved from The Villages to Marion Oaks. Same day service, nothing broken.read more

We did a long distance move from Florida to Michigan. Many people recommended this company so we…read moregave them our move. What a horrible mistake that turned out to be. Soooo many items were damaged. They used no pads, no wrap. They said it doesn't help and we are pros trust us.. they made a sacrificial hand out to cover the damages we knew of. However we are finding so much more damage as we go through arranging our home in the weeks since we've moved. Our bed, our rocker, t.v's. It's unbelievable the amount of items they damaged. Now we are talking with our lawyer to possibly bring a lawsuit against this place. Beware, do your homework and don't be fooled by the nonchalant, easy go lucky attitude of how the cover ups take place. Pictures will follow. Buyer beware!!!!!! Here are a few examples.......

My daughter had items shipped from Dubai in February 2021. Took several months to get to the USA,…read more Then the problems began with FlatRate in NYC. Never gave us confirmed delivery dates nor times. Just showed up. Did this twice, then sent items to this team in Orlando, who FINALLY got these items delivered swiftly and efficiently! On October 14th, around 530pm. They were friendly and very professional. Their lead man handled the paperwork swiftly and organized. I would highly recommend them for local Florida moves Great job, guys!

These guys are great! If you are moving to another state:…read moreexpect nothing but the best. ORGANIZED PUNCTUAL DEDICATED PROFESSIONAL GOOD PRICE TRUST WORTHY all my items arrived on time and in perfect condition. I emailed Nick and Adam every time I had doubts or questions and they answered immediately. 5 STARS! And if I could give more stars I would! If you are still questioning which moving company to use.... STOP RIGHT NOW and call these guys! If any another company offered you a very cheap quote... QUESTION IT and remember: if it's too good to be true, it usually IS! Great job guys! Thank you for the service and keep up the great work!

The two men arrived on time and never stopped working until the job was completed. Efficient and…read morevery careful with my furniture. I would highly recommend this company.

So I had a difficult decision to make on moving my things from storage to my new place on the third…read morefloor! One call here and it was a done deal. From my first call to getting a quote was such ease. The guys were quick and very professional and not to mention the price was good!! Highly recommended and will definitely use them again!!!