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    Extra Space Storage

    4.2 (90 reviews)
    Open 6:00 am - 9:00 pm
    Updated 1 month ago

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    Two of 6 live mice inhabiting boxes in my storage unit.
    Mark B.

    I rented a small unit here at a rate of $36 a month. I was told I could only use one specific type of lock (the circular type) which they sold in the office for more than $20. I purchased my own lock, the exact brand and type as what ExtraSpace had in the office for $6 at Walmart. I received two 10% rate increases within a year's time with my rate as of 12/21 $44. Then at the start of 2022 my rate suddenly jumped to $80. Almost double my current rate. Calls and in person visits resulted in the usual bs recital of the lengthy customer agreement and a ridiculous offer to lower the price to $79, which by law they would of had to do anyway. They never did which has a left me open the option to sue them. I intend to make it a class action lawsuit in order that government oversight becomes necessary. During the time I've been renting I've had a mice infestation and destruction of property (documented). I had dirt blown up into my unit covering everything it contained in dust due to repaving and failure to properly block the very wide gaps present in every outer along the work area (also documented). I spent several weeks having to use an alternate and very lengthy walkway and alternate door to access my unit because the manager allowed a roofing contractor to block the entrance near my unit and did not make any ADA necessary access changes available. Other options to place the dumpster without blocking any units were available. Being permanently disabled due to a back injury meant longer and more frequent trips to and from my unit and the use of a trolley which was not always available (they only had 1 available for use at the site) out of hours. I am aware most, if not all, self storage facilities are greedy, unethical companies that even has an association that gives advice on how to circumvent laws and ethical business practices. It warns them when state or federal laws might affect them. Yet no where on their sight does it have any section or statement promoting ethical business practice. On the contrary, association regularly releases information on topics such as how to raise prices, the definition of a "sticky" customer and how to legally (try) to get away with getting away with using loopholes and rhetoric to break current laws. ExtraSpace is the worst bloodsucker of them all in my experience. Stay away from them at all costs.

    Our trailer.

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    11 years ago

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    8 years ago

    Clean facility and nice, helpful staff. Have used twice for extended periods and also stored a car. Will use again in the future!

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    14 years ago

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    11 years ago

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    8 years ago

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    12 years ago

    Very good spaces, prices and service. If you successfully refer someone, they give you a credit of $50. Pretty good deal.

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    12 years ago

    Great customer service. The facility is clean. Hours are fantastic. Easy in and out. Very convenient.

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    11 years ago

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    11 years ago

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    10 years ago

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    Page 3 of 3

    Ask the Community - Extra Space Storage

    Review Highlights - Extra Space Storage

    I recently purchased an RV and needed to find a secure, conveniently located, and affordable place to store it.

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    SecureSpace Self Storage Vista San Diego

    SecureSpace Self Storage Vista San Diego

    3.4
    (36 reviews)

    Do NOT bring your things here. This place has been a total nightmare and the positive reviews are…read more100% fake. They are filthy and never clean the facility. They raise prices constantly. They have a moisture problem. Both elevators on my side I need to get to my unit are broken and could not get up to my unit. So it's not ADA compliant. They also do not have carts for you to use. They also have been playing a fun little game charging us $12 for not receiving my proof of renters insurance which I have provided multiple times. This facility is ran so poorly. Your stuff gets so dirty and they could care less to take care of their property. We are planning to get out as soon as possible. Please see pics I took yesterday trying to put away my Christmas decorations.

    I rented two 10x27 drive up units at the end of July 2025 to only discover mice droppings in both…read moremy units in August 2025. Even though I informed management right away they didn't fix the drywall nor did they call an exterminator. I was forced to buy mice traps and mice deterrent boxes. The results were disgusting, lots of mice were caught on the sticky traps. The negligence of this property is just beyond words. They shouldn't have rented the units to me in the condition they are. The drywall is falling apart providing an entry point, the units weren't even cleaned properly although they claimed they cleaned them, the facility is infested with mice and poorly maintained. On top of that they double the rates every 3 months for what?? The units are falling apart, dilapidated, dark and dingy; it's a very old facility with very little upgrades. I would strongly advise against storing anything at this facility because I can't stress enough that the entire facility is infested with mice which is a health hazard; mice carry hantavirus and the plague. I am assuming that all my belongings are going to be damaged due to this. This is god awful for anyone to go through. There isn't anything positive I can say here. I spent thousands moving my stuff into this storage facility.

    Carlsbad Self Storage

    Carlsbad Self Storage

    4.8
    (195 reviews)
    $$

    Had an amazing experience here the process is very easy and fast . Sarah was super friendly and…read morehelpful and made my move so easy and stress free. She took the time to explain everything in detail I highly recommend this place !

    I can't say enough good things about this storage facility! It's me it's clean. It's…read moreair-conditioned so in the hot days you're ready in an ugly situation but at least this way you don't have to sweat while you're doing it! All of the people that work there are so pleasant so helpful. Shoot, even the bathroom is amazing at the facility along with their little candies that they have available for you I've suffered a traumatic brain injury in the past so businesses that can help me remember things or at least be kind when I have forgotten mean a lot to me. Recently my truck was broken into while I was in Mexico and my purse along with all of my credit cards in my bank card were stolen. This made it impossible for me to pay my storage bill when it came due. I had been on auto pay, but once the cards were killed, that was no longer relevant. Andre went way out of his way to call and remind me that the bill was due, he even let me know how many days I had to work with before a late charge would be assessed once I realize that I wasn't going to be able to use my bank card in time he immediately sent me a form which was super easy to fill out online, allowing my bank account to be linked to my auto pay, and the funds were immediately available so that my items in storage were safe and sound Andre followed up with me to make sure that I had it done if I needed any help he was there for me and just overall compassionate and understanding! That's so hard to find nowadays I highly recommend this facility on every level. It's fantastic. Signed a happy customer

    Extra Space Storage

    Extra Space Storage

    3.3
    (91 reviews)

    I had such a positive experience renting a storage space here. The facility is clean, safe, and…read morevery well maintained. A special thank you to Angie--she went above and beyond to make the process easy and stress-free. She was professional, kind, and always ready to answer my questions with a smile. It's rare to find customer service this genuine, and I truly appreciate her help. I highly recommend this storage facility and especially Angie for anyone looking for a reliable and welcoming place to store their things!

    Started renting in June 2024 and just moved out officially yesterday March 2026. They increased my…read morerent almost double by the time I left. When I first signed up for this space it was because it was a good deal. They really only gave me that deal for the first month, We finally decided to move out after receiving yet another rent increase -- three increases in less than two years is honestly ridiculous. It felt like every time we turned around, the price was going up again. On top of that, basic convenience was an issue. The trash and recycling bins are consistently locked, which makes no sense when you're actively paying for a unit. If I'm renting space there, I should be able to throw away small amounts of trash without it turning into a whole ordeal. The customer service was the final straw. When I went to clear out my unit on 3/21/26, I brought a small bag of trash (just hangers, dryer sheets, etc.). I walked into the office and was immediately met with a rude, dismissive attitude. The employee looked annoyed from the start, questioned me about what was in the bag, and made the whole interaction unnecessarily uncomfortable. It didn't feel professional at all. Overall, between the constant price increases, lack of basic access, and poor customer service, this place just isn't worth it. I'm relieved to be out and would not recommend renting here.

    Extra Space Storage - selfstorage - Updated August 2026

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