In July of 2021, I went to Extra Space Storage located at 4705 N. River Road in Oceanside CA with a question about my billing ( I've been a customer here since 2018). Ericka was helping another customer and I couldn't help but notice how friendly, efficient and caring she was with him, all the while she comfort me with telling me she was going to help me as soon as she was done. After approx. 5 mins, Ericka apologized for the wait, and patiently and genuinely cared and listened to my words. As it turned out, I misread my statement and Ericka and I laughed about my mistake, she realized I had been a customer for over 3 years and offered to look into other issues I brought up.. Ericka didn't just "brush me off" to get rid if me, she genuinely cared and approx 2 weeks later she sent me an email addressing an issue we discussed, she handled all aspects professionally and friendly and left me feeling happy and important. Thank you Ericka. Craig Crispin R2208 read more

Ericka and Crystal provided excellent customer service and were very friendly during a stressful time for me. I really appreciate their help. read more

My husband and I have used this facility for several years and have received great customer service from Jeff and Ericka. Thank you.

Erica showed us the first unit and we didn't need to go any further. The access was ideal and the over site was the best I have ever seen. We are happy with our rate and the convenience of the location. Ten out of Ten for sure! I will definitely recommend to friends and family. Thanks so much. read more

I was locating from Sacramento back to So cal , and needed a large storage space . The storage area is large and easy to Access , I was able to drive in a large 26 ft box truck And unload easily. Thanks Sabina. read more

We bought a camper van and shopped around in our neighborhood (and beyond, for good measure) for a storage space to park it. We were shocked that the rates in town were much higher than expected, but Extra Space was right on budget and the most affordable even comparing to adjacent areas. It has also proven to be the most secure, accessible, and has kind and professional staff. We recommend them! read more

Clean, affordable and friendly staff make this the best of any of the locals storage facilities. They also have packing supplies and a RV dumping station for their clients use absolutely free. It's the largest facility of This kind I have ever seen. read more

This is the second time that I needed to store something went back to the same location very happy with their service and will continue to use them read more

I love you need to store your extra stuff or work tools RV boat this is your place excellent facility great hours management team and staff are fantastic. read more

I have been storing my RV here less than a week and it was vandalized. Someone at the facility stole the bike rack on the back of my RV.

We are very happy customers of Extra Space Storage on River Road in Oceanside, Califoria thanks to an extremely efficient and helpful employee there by the name of Erica! She gave us outstanding customer service, something that was very appreciated and actually a bit unusual these days. High recommend this company and especially Erica!! read more

I needed assistance in getting a storage for my soon to be move, and a wonderful woman behind the counter was so helpful. Ericka THANK YOU for making it a wonderful experience and I will be coming back to rent from you! Best Customer Service I had in a long time. Keep up the great work read more

Great customer service. Answered my questions on the phone when I called on the phone. Answered my question in person. Clean grounds, clean hallways. Clean everything. And I love verde Lima. read more

This is the second time I use Extra Space storage in Oceanside and I have been very happy with their service. Excellent customer service from all staff. read more

Numerous locations providing ample selection for your needs I'd recommend short or long term rentals . Safe, clean and secure

I stored my Seadoo's at this facility for over a year. The facility is clean, a good value, the on site staff is very nice too. This has good lightening at night. I highly recommend it and you will feel safe storing valuables. read more

I am beyond frustrated with this company. I first got my storage unit at what I thought was a good deal at the time. Being a 23 year old that has rent, student loans and car payment it sounded perfect for my budget. Then out of no where after 5 months of having my storage unit I get billed $15 extra on top of what I already pay.. So extremely frustrated I called them asking why I was getting changed this extra $15.. The "manager" told me he had "no idea what was going on" and he said he could credit me towards my next months bill... No I am not giving you the free pass to take an extra $15 dollars for something you can't even explain. Then another couple of months go by and now I'm getting calls saying my storage is 2 months past due?!? Ummm.. This is why I selected in automatic bill pay. So that it would be taken care of every month and never forgotten.. And now they are trying to pin me with a "late fee." No I am not paying your your mistake. Type the correct credit card number on file and YOU wouldn't have this problem. I refuse to pay a late fee for something that is not my fault. I feel like I'm being screwed here. If no starts were possible that's what I would put. When I get a truck available, I will be moving my things out of this storage unit. read more

It's a very clean facility, nicely set up & there's not much traffic. It's optimal for people with large amounts to store. But there's one MAJOR issue -- the resident manager is very unpleasant & unprofessional. She doesn't handle situations very well when it comes to being professional. Maybe confrontations make her nervous but for the sake of your customers educate that girl. read more

I love this storage facility. Have used them for years for all my storage needs. You guys are so welcoming and friendly. Big shout out to Sergio, Sabrina and Erika !! Thank you again read more

We just put our RV here. Everything was easy and efficient from the phone call to the appointment. The staff was friendly and the site was clean. We were happy and thankful for the great service. read more

Excellent storage facility. Sergio Alvarado was extremely friendly and helpful! Very clean and secure, I stored all my house hold items & furniture here while I was on deployment and never had to worry because I knew they were in good hands. read more

The staff is friendly and professional, anytime i had a problem they were able to help.

Erica and Jeff were so helpful and friendly. My husband and I had a wonderful experience getting a storage unit, for a great deal. I will recommend this storage company to friends and family. Very professional and inviting. read more

Lorilee and her staff are AWESOME!!! I just relocated to the Area and needed a place immediately to store my motorcycle trailer, and they were able to accommodate my needs at a fair price. The facility is clean and well kept, and its secure. I would recommend checking this place out for your storage needs. read more

Amazing customer service. Fast, friendly, very helpful. Thank you very much Érica & Jeff. I do recommend this facility to anyone in need.

Friendly and professional staff. There's never a problem reserving a space here. They work promptly and efficiently to get you the best deal possible and space to suite your needs. read more

Sergio is AMAZING!! He gave me a little happiness in this crazy move we're in the middle of between states!! This is the place to store your stuff and get treated well! I really can't put into words how Sergio's customer service and care had helped!! Just know anyone I speak to I'll be telling them to store their stuff here!!! And see Sergio he's got your back!! read more

Rented a 10x15 outside drive up space. This facility is huge and well kept with excellent security and a on site manager who also lives there. Security cameras are also active. The facility also specializes in Boat and RV storage. Both Andy and Jeff who helped us were great. Yes, Extra Space is more expensive than some competitors in area, but I checked them out and they appeared run down, small, and have a very small lot and not easy access. When you pull up in a truck you want to have easy access and not be blocking other units or people moving. The space I rented was actually 9.5x14.5 this is common for commercial rentals to include space between walls but if you have a specific size item to store measure your space and door opening before moving it in. The first month free promotion was in effect so this helped with cost. read more

I wanted to wait to write and post my review until after we had gone through the move in, 6 month stay, and move out process. Overall, the experience was good. I believe Sergio was the one to move us in (happened a while ago) but he was awesome! Made everything very easy and convenient. The pricing is a taaad high, especially for the units not being climate controlled... but it's Oceanside so what do you expect? Some of our cheaper appliances rusted even though they were carefully packed and wrapped up in storage, so watch out for that. I figure it has something to do with the proximity of the storage unit to the beach with lack of climate control. Our move in and out process was pretty seamless but upon moving out, I had a hard time getting ahold of the office. I didn't want to be charged for the month of November so I called them multiple times and ended up leaving a voicemail. I hadn't heard back for a few days and it was nearing the time I was due for my automatic charge, so I called them again and finally someone picked up. Apparently they got my voicemail and cancelled my account for me, which is great, but I had gotten no confirmation. I'm thankful they listened to my voicemail and put me down as moved out so I wouldn't be charged, but I could have gotten a phone call or email? Instead I was stressed wondering if I would be charged for an entire month considering getting ahold of anyone was difficult. Anyway, overall positive experience with just a few inconsistencies. read more

We had an amazing experience with the friendly staff Erica and Jeff. We had an emergency situation and the customer service was exceptional. Great customer service is hard to come by these days and today they were the best!;) read more

Until this month and this time I put stuff into this storage place they were cool. I had been a customer for at least 18 months between my 2 stays here before my 3rd which began this month. I lost my job, my parents and my home in 3 months time recently and I've been living in my truck and keeping everything I own here and because I have to come to my storage daily to drop off and pick up essentials like bedding and blankets and clothes and toiletries I am being kicked out at the end of the month. I had 1 warning prior and basically just 1 employee here hates his life so much he likes to help screw others up too to feel less bad about his own existence. I'm a 32 y.o. Male who has been employed since I was 17 and just fell on a hard time and this is exactly what I didn't need to add to my heavy load. I'm shocked and upset and disappointed because I've never been late once on paying them nor had I done anything else wrong until now when I'm here too much apparently. No I literally helped people move stuff when they needed help and swept out my unit before and after every time I left and left it spotless. I truly don't understand how long-term customers don't get more appreciation nowadays that used to be so different. Thank you so much for making my life harder because it wasn't already hard enough in my opinion nothing at all and I'm not telling me to before you do so not giving me a chance to correct my ways. And also I spend every day hours and hours away from here looking for work at libraries are going to drop resumes off so because I have 3 herniated discs and move everything here by myself and had to do it slowly I'm being evicted I find it incredibly wrong read more

Easy access & efficiency, thanks for the rapid process! Would give glowing referrals anytime!

Unit was fair priced for size I needed. Clean, no issues, good experience. Erica was very friendly and ensured all was taken care of.

Lorilee, at ExtraSpace Storage in Oceanside, CA, was so helpful, sweet & professional in helping us find a space to store our large 5th wheel & truck for about 3 months. We actually got a better space than we thought we were getting when discussing it on the phone! We also feel their prices are very competitive. Thank you Lorilee! read more

This is a great place to store your Boat or RV has great security and has an awesome washout bay on the premises thats great for all the salt water boats or even just to clean your car to your RV . I would recommend them to anyone that has a Boat or an RV or any of your storage needs. Ericka has been awesome to work with there very helpful and understand your needs. They also live on the premises its very clean and easy to get around. read more

This storage is horrible! I have gotten my storage unit broken into 3 times! And they did nothing about it! On several different occasions the main front gate remains open all day long, I have called to complain, once again they did nothing about it! They must have little to no security, my belongings were definitely not safe, unfortunately I had to find that out the hard way! I would not recommend this storage facility!! read more

Screw this place!!! My Rent has gone up 40$ since I got my unit. I am moving all of my stuff somewhere else because these people are crooks. The facility is also crappy the lights inside don't work and I can't even see when I go to my unit I need a flashlight. DONT WASTE YOUR MONEY HERE read more

leaving a 2 star because the cost of renting RV space has gone up and up and up month after month after month. It gets really old to constantly pay more for the same space. Someone parked in our space while we were away on a trip and so all they did to fix the situation was to relocate us to a less convenient space, and then charged us more! Parking is gated and we felt safe leaving our RV there but the staff was always just so-so and the jacking up of monthly costs needs to stop. We no longer park here anymore. read more

Staff is helpful and courteous. Very clean unit. However, 1 Month free sign should not be up if it is not available for any reason.

HUGE spaces, clean, nice staff and grounds keepers... And, if you mention someones name, not only do you get the first month's rent free, but they get $50! Score! read more