Louie was really nice and walked us through everything. The facility was clean and wide driveways…read moreand access.

Public Storage plays a Price GAME. They get you in w/ a certain rate, then 3 months later, give you…read morea WHOPPING price increase, (25%+!) either pay it, or making you switch to a cheaper unit- then the SAME thing happens- another BIG price increase! Tired of moving my stuff every 3 months to different units to keep a REASONABLE price.

I have had great and professional communication with Teri! Super easy to work with and I really…read moreappreciate her positive attitude! Laura @ State Farm

I am making a change my review. They are amazing when you're moving, then they increase your…read morestorage almost monthly without notification. Then, when you can no longer afford it and move out, I was told I could leave everything... So I did so I got back this capital letter text message along with a very rude email from the manager who is very much too old for capital letters as am I. Which is why I'm keeping this professional do not use this storage facility unless you want to pay more every single month from what you agreed to initially... And be treated like a villain in their story when you exit and do exactly as instructed.

If you're looking for a storage unit, I promise this is your place and here's why:…read more 1. They pay for you to get your stuff there.. that saves you hundreds right there 2. Dan is awesome. Super helpful. 3. That's all you need.

At the end of the day this place gets the job done. I mean.. it stores stuff and it's temperature…read morecontrolled so nothing melts or warps or gets wet! And I've never had an issue getting in or out. The dude downstairs is always helpful when I forget the number of my unit (I know, sorry). But he's really cool and willing to assist and overall I feel safe here, which is nice, because visiting a storage unit alone almost always feels akin to a scene from a horror movie. "Why are you going in there alone?" "Why are you turning down that dark scary hallway?" The elevator is kind of scary and old and the flickering fluorescent lights are a bit unnerving, but all seems relatively well and safe here. Sure, I'm used to living in the suburbs. But I still feel like it's not terribly convenient to have a storage unit off a big busy street with meter parking (maybe you get a spot right out front, maybe not) when you're trying to pick up heavy boxes of stuff and get them to your car. They have dollys and all, but it's still odd to me to be wheeling personal items down Broadway to your car. Keep in mind they have standard biz hours so you can't make any late night stops!

Tahmra is legitimately one of the most amazing people I have ever met in my life. She has gone so…read morefar above and beyond her job title to help my wife and I, we can never be grateful enough for all she has done. If you're looking for a business that actually cares about their customer, this is it.

Have you ever expected a sub-par customer service experience just based on the type of service you…read morewere heading into i.e. a government office and gotten totally blown away by the level of customer service you received? That happened to me about a year ago at this place. Tamira is the manager at Roxborough Storage and she is a true professional as well as just a person that's a pleasure to work with. It's clean, it's well organized, the pricing is fair, the billing is straightforward, she knows what she's doing so renting a truck or looking into a different space is easy.

Update, still awful. I sent in all the paperwork for the break in at the beginning of December for…read morethe insurance. I asked them 3-4 times if they got it and they said yes and they submitted it. Over a month later on Jan 13th they finally told me they never sent in my insurance claim and they don't even have it so I had to resend it. They told me the claim finally got approved and the check will be here in 10-14 days. It's been 26 days and I still have nothing. My unit got broken into sometime in October and I still have not gotten my insurance payout because these people have no clue what they are doing, they pretended like they help but do nothing, and they honestly screw over the customers. I've talked to a lot of other renters and everyone I have talked to has been treated poorly by these people. Almost every conversation includes I'm looking for a new place. The gates and doors are broken all the time so I find homeless and other people who shouldn't be there. The amount of times I've seen someone trying to steal a bike out front or something is crazy. They've also messed up my card payments 3-5 times. I have auto pay and have always had money on my cards, yet somehow every few months I get an email saying thanks for finally paying and there was a late fee added. They even sent me emails that they cut off my own lock and put their lock on because "I missed a payment." Honestly it's taking everything in me not to go in and curse these awful individuals out. They still have not fixed their shit and they decide to throw more shit on me all of the time. I am so fucking over it. Once they finally give me my couple thousand, I'm probably going to find a new place too. Awful awful awful. Honestly they have seriously damaged my financial well being because of all this. They told me my claim was in in December so I bought my stuff back, it was over $6K stolen because they said they check would be there in a few weeks. Now it's been 3 months and still no check and my bank is still way lower than it should be because I used all my savings. I hate GreenBox. Not to mention, they also refused to let me use the truck when I moved in and they said that's free.

You'll see from my other reviews that I rarely give two stars. I just didn't have a good experience…read morehere. I actually rented from them for several years. At first, it was fine. You can go in at any time with your code. After a while, they started locking down the garbage outside. I was going through my mom's things after she passed away, and I had to take everything I wanted to throw away home with me. It was frustrating that they didn't have a way to take care of that there. I started to get a little sketched out when I went on the weekends. It was pretty empty, but I would run into people who gave the impression of hanging out (sitting in the hall, charging their phones.... No idea if they actually were living there, but it just gave me a weird vibe). I tried to go into the office to take care of a problem that I had and no one was in there during regular business hours. That was frustrating when I drove all the way there to meet with someone. I could've dealt with all that, but my last straw was after I had been paying on time for years, there was some situation with my credit card, and they charged me a late fee. I took care of it as soon as I got the email about it, but they wouldn't reverse the fee and because it was the weekend, they also disabled my code, so I couldn't get in. So annoying that they would throw away a good customer relationship just to get a late fee. I then packed up my stuff and moved somewhere else.

My experience would be a lot more stressful if not for Kasie. She has been a savior and an extreme…read morehelp! She checked in on me, let me know what was going on and different options. She really deserves a raise, she's the only one really out assisting customers. All the positives really are a result of her excellent customer service. StorQuest I would give 4 stars. Kasie gets a 5 star review. Thank you Kasie!

Zero stars! They will scam you and take your money automatically! Your rate is only good for a…read moremonth or 2 then it will be more than 5 times the promised rate. The insurance rate gets overcharged or double charged and they won't fix it. Nick the district manager doesn't call back, neither does the store. They over bill you automatically too and won't fix it. The place is trash! What a scam. And it stinks, has rats and cockroaches.

The fellow that helped me, Chris Lewis, went above and beyond. I was actually kinda shocked. When…read moresome guy came in with a chip on his shoulder and interrupted my transaction, Chris handled it in the most courteous and professional manner. The man left with a smile on his face. Chris also went out of his way to help me with things totally unrelated to storage, offering up numbers and locations of great places to buy house items. Moving to Aurora is gonna be a breeze now. Thanks!

My husband and I came in about a year ago to open up a storage unit. Ron Clark was very helpful,…read moremaking sure we were taken care of with the right unit. He showed us a few different options before we made a selection. Ever since we opened a unit, we've had noting but excellent service from Ron. We do not live very close to this location, but have chosen to continue coming here because of his excellent customer service.

Really great service! It started with the initial phone call and continued through the facility…read moretour and the account setup in the office. Both ladies were professional, courteous and super-helpful. I was finished in less than 10 minutes and even got a recommendation of where to eat breakfast that morning after we were finished.

Best storage ever! Safe, friendly staff and clean facility!read more