Good facility. Large elevators. Needs larger cards. Staff…read morewas unfriendly and uncooperative.

RENTER BEWARE!!! They will reel you in and tell you one price to get in the unit and then they will…read moreraise your rates over 35% after only 7-9 months...AND, when asked if they can increase at a slower rate since you have been a good paying customer, their answer simply "no" that just what we do with our "Algorithums". now, I am making the decision to find something else. what they are doing is just not right.

I stored my boat here this year and am extremely satisfied with the service received. The three…read moremen that run the vehicle storage were extremely professional, courteous and generally great people! When picking the boat up, it was easily accessible in the same spot that I dropped it off at (they move it when you drop it off). Overall, a great experience and will use them again!

I have stored my Sons Trans Am in this place since 2012, he is in the service and they gave him a…read morenice discount and now that he is taking the car to his next station. we no longer need the services, the team there is always accommodating. once when my son was coming home I forgot to call to arrange a pickup. since it was slow time for them they waived the 24 hour notice to come in. I would recommend them to anyone wanting to store anything..

We used this storage facility for more than 10 years. Very nice people. Storage unit and grounds…read morevery clean and safe.

This place is family owned and ran. Very clean, well organized and secure. It was very affordable…read moreand I saved about 20 dollars per month. Doug was great and checked on us to make sure we didn't need anything. I love that you can pay online.

We arranged to store our car at Parkville for a month. The facility was well maintained, the prices…read morevery reasonable, and we loved the office cat mascots. Beyond the storage service, the Parkville Team is made up of incredibly kind individuals who went above and beyond to help my husband and I get a ride to the airport after the taxi service we had booked failed miserably. Without them, we would have missed our flight. These kind acts show much about their character and we feel even better now about leaving our car in their care while we're gone. Thanks again Parkville!

From the owner: Indoor storage and outdoor parking are available with competitive pricing, service and a…read moreguarantee! Please call for details.

Much higher in price but closest to my house…read more The manager parks in the entrance which is annoying when anyone else comes and parks on the opposite side which leaves little room for a truck with trailer. The bottom gate is extremely picky to get out of and most people end up giving up and driving around to the entrance.

My husband and I have never had to ever rent a storage unit before so we were unsure how the…read moreprocess he went, but these people made it very simple to get us signed up for a unit. I can't remember the lady I spoke to in the office, but she was very kind. I would recommend this company to anyone.

Wish I would have read the reviews, but I was so glad to find a place as close as I needed, that I…read morejumped online to get my unit. In a nutshell, all information was not disclosed online, and you could NOT see a Lease until you provided them with payment information for auto pay in the future. Their people like to point out what the Lease says when you speak with them, but don't have a comeback for the fact you cannot see a Lease until they have payment info. I was charged $99 to begin on the 16th of the month, for a unit I did not want until the 23rd. It's at that point in the lease that you realize you will be billed immediately, and have no choice when you will be billed. Their Lease essentially says they are not responsible for anything whatsoever, but tenant is required to give a minimum of 30 days notice or will continue to be charged every month the full amount. Another reviewer's issue was she kept reminding them she was vacating and they ignored it and then took what seemed to be legal action against her to obtain yet more money. I hope I can deter anyone else from even giving this place a thought. Taking ownership, my own stupidity just helped them rip me off, but I'm not stopping here. I didn't slave for lawyers for 50 years for nothing. They need to be shut down.

I am so not a "one-star" Yelper but after this experience...yikes. It's storage, you're either…read moregreat or you're not. This is a not & I would not recommend them. They have decent grounds (safety-wise) for your stuff but the customer service is beyond sub-par. I can't say that myself or my friends who were helping me could possibly be treated more poorly. I repeatedly advised them of my 30 day notice to vacate since April. I wasn't sure when I'd have the help I would need or the space to store my 3 items but I always kept the facility posted & my account was set up on auto-pay from day one. Then, all of a sudden, I get a lien notification with a bunch of threatening legal language (unnecessary...I went to law school & I know what you can actually do). How I was taken off of auto-pay is beyond me but the property manager, Kim, said she was on vacation so I think there were some glitches going on which is not my problem & definitely should not be taken out on patrons. I was charged an additional $30 for "letter delivery" which I never received, late fee & "lien notification." I couldn't remember how many digits the code was but I knew my numbers. I asked her, "Is it 5 digits or 6 or 7?" And she refused to help until another random employee outside told them & they got in so I hung up. It's very unfortunate because I like recommending & utilizing local businesses but I would steer clear of them until they get things together. My parents owned storage units for the better part of my younger years so I'm not unfamiliar with the process & you don't have to treat people like that & threaten them that you are selling their sentimental belongings. Note to the business, an email is not legal verification of a debt owed. I paid the cash & will never do business with you again.

Affordable storage is a cntradiction. When ever you get more secure, the cost goes up. This drive…read moreup facility is nicely laid out and has over 300 units of different sizes. It was raining a lot when i looked three different units and the insides were completely dry. No water on the concrete floor!!! TIP: if you buy two months up front, it is half off each month and then she gave me a 10% military discount. This place is month to month, so no year contract!!!

Jackie was wonderful and helped me pick the best unit for my needs. They have a new climate…read morecontrolled building and a 50% off special for the first two months. It may not last long so call to confirm. They are open on Mondays now contrary to some website information. Remember that you will need to insure your own items if they are of value to you. There is a gate and you will receive a personalized gate code as well. Super convenient for residents in the Northtown area. Prices are cheaper than most as well. I very much like to give credit where it is due. Thanks, Jackie.

I have rented a storage unit from this business since 2013. The previous manager was always very…read morenice & helpful. Since the new company took over, they raised the rent (which I'm not mad about, just disappointed) I called today to get information of why my payment hasn't been taken out. It still wasn't explained to me why. So while I had the manager on the phone, I decided to voice my opinion about the raise in rent. She wasn't happy about it and as a matter of fact hung up on me. When I called back, to confirm we weren't disconnected. She continued to talk over me & wouldn't pause so that I could ask an additional question... then she hung up on me again. In the 8 years I have had dealings with this company, I have never been treated this way. They were always amazing until the new manager/management took over. I filed a complaint, then the same lady called me, went off on me, wouldn't let me ask the question that I wanted to ask. She also told me that there will be continued rent raises when ever they want.... Again, she hung up on me. Being someone who is in the customer service industry, if I ever treated a customer like that, I would no longer have a job.

I used this storage company years ago and was very pleased with them. About a year ago I needed a…read morestorage unit again so I went back here and got a unit. The customer service was the same as it had been those years ago. Then the company got bought, new owners took over, things began to change (and not for the better). First thing out the door was an on-site presents during business hours. Even though the sign on the door clearly stated the hours the on site office was open, rarely was anyone there, the door was locked. I stopped by four days in a row at different times during the hours stated and every time the no one was in the office. No one even on the site out among the units helping another customer. Then the price increase came and then the grace period of "Due on the First but paid by the Fifth you're good, if paid on the Sixth or later there was a late fee" changed to "Paid by the First okay, paid on the Second or later got charged a late fee". I would not recommend to anyone to use this facility. I no longer have a storage unit with this outfit.