This store is partially employed by chimps.
I was a DIY bride and one of my projects was the programs for my wedding. A simple but lovely design which includes three folded pages between a cardstock cover with two small holes punched in the center of the crease to tie a ribbon through. Simple, right?
I went into Fedex to have them print and drill the holes since they did such a good job with my Save-the-Date cards. The instructions were simple: Type up the text I provided, cut the three pages into the same size and drill holes in the center. I even left an example of the completed program so they had a visual aid. The boy that took my order and instructions was very nice--he even volunteered to cut and drill the covers for me for a very small additional fee. I gladly accepted.
Screw up #1 - I came in the next day to review my order before it was printed. They had me check the font and edit the text to make sure there were no mistakes. There were a few typos and formatting issues that I corrected. A few hours later I went back to pick up my order. It LOOKED fine...but when I got it home and went to put them together, I found that the measurements were wrong on one of the sheets so it didn't fit when put together with the others. I took it back to have them redo. A different person took the order this time, remeasured everything and told me to come back in a couple of hours to get them.
Screw up #2 - Went back to get them--this time they had the cut the sheets a different length than before so they no longer fit into the covers, and this time the holes were drilled different widths apart on ALL THREE PAGES. All the cardstock I bought no longer fit so that was an expense I had to eat. I handed the paper right back to him and pointed out once again that the holes needed to be even so they could all be put together. He took them back and said they would be ready the next day.
Screw up #3 - My third trip back to the store. This time the holes were drilled the same width apart, but one was slightly higher than the other. And the typos and formatting errors that I corrected the first time were now all back. It was to the point now that I couldn't order programs without running the risk of not getting them in time for the wedding, so I just had to take the mess they made and make do with it.
I was pissed. I called and spoke to a manager about it and asked for my money back. She was very nice and agreed to the refund. She even had my example I left with her and was saying that she didn't understand how they could have messed up such a simple request. SOOOO...I went in the next day for my refund and asked for that manager. When she met with me, she told me that she would go ahead and give me the refund though it was against the store policy because my fiance had been in before I picked up the final order and approved them. My fiance was in England at the time and he most certainly did not pop up into KC for a day to hang out at Kinko's. I told her this, and she said that she had it in the computer and also had his signature. However, she would not show me the signature. She argued with me for a good 20 minutes, still insisting that my it was indeed my fiance, before I got fed up and walked out. I had my money back and that's really all I wanted.
Fortunately for me, my maid of honor got together a team and we spent an entire evening altering hole punches and cutting the pages to fit. The programs still looked good and the errors weren't too noticeable.
The only thing keeping this store from getting the one-star bitchslap is one employee--I think her name was Deborah. She was always polite and would go out of her way to make sure the job was perfect. she did my Save-the-Date cards on her own and was patient with my pickiness. She took my initial order for the programs and I know that if she had done the work, they would have been done right the first time. read more
