They won't answer the door. Point blank, there isn't staff at this location to assist the public in…read moreany way. There's a door that says to ring for assistance and when you ring it and wait for twenty minutes nothing happens. Feels like this should be labeled as a distribution center if nobody is there to help the public.

I'm not sure how Justin has a job. Doesn't answer the phone, won't come to the window. I waited a…read moremonth for my mail keys because he just flat refused to help me. My mailbox is now broken and I can't get ahold of anyone. So I guess he just does nothing? I've talked to his mail carriers and they all say he sucks too. Even the ones that left that specific post office. I can get ahold of every other post office but this one. Justin just doesn't do anything.

This is a great place and the service is requested is really good and the quality is so good there…read moreand the value

Visited 3 April 2021…read more When I got to the post office there were very few people there but I needed packaging so mail my items. I was looking for bubble/padded envelopes but the section that had those were closed. There were flat rate envelopes so I went with those instead. There are counters throughout the post office where customers can organize and write labels. At least two tables I went to had no pens so I searched frantically through my purse (I usually have a pen but of course I did not have one that day). I moved to a third counter and luckily that had a pen. Once I was done labeling and packaging my items, a few other customers had come in. That seemed okay since the previous customers were moving along quickly. Boy was I wrong. I started writing this review while I waited in line. I was patient because there was only one postal clerk working and she was soo sweet despite the issues she had from the customers. There were 4 people ahead of me. One conducted his business and left without any issues. I probably spent an additional 30 minutes in USPS waiting on the other 3 because 1. a female customer wanted tape but had to tell an entire story of why she doesn't have tape (We all learned she was sending left over valentines day treats to her boyfriend in Canada who she met randomly online and haven't seen in 13 months!). 2. a male customer tried to get stamps from the self-service kiosk but the machine took his money without giving him stamps. We could tell he was getting aggressive but the postal kept her cool, walked with him to check the machine, then called her supervisor. 3. A third customer, also a female was confused whether to mail priority express overnight or just regular priority! By the time I finally made it to the counter, I was so annoyed by the previous customers but the postal clerk apologized to me for the long wait (which she didn't have to because it wasn't entirely her fault). 5 stars - for the postal clerk 3 stars - for the inadequate supplies & the store section being closed 3 stars - for the condition of the facility. It was clearly old and a lot of the posters and info graphics on the walls were very outdated

Only reason I go here is because they won't deliver packages to our complex anymore…read more I did however feel the need to post this. On Friday, September 19th 2025, I received a notice a package had been delivered to my mailbox. This has happened twice now. It wasn't delivered but they also didn't have it at this location. They claimed it was delivered to someone else in a different part of town. Would not confirm it was in my name or anything. That isn't the only issue though. While I was in line waiting for them to find my mysterious package. There is a couple with their child that doesn't speak English. Another customer had to come and translate which was awesome of her. The elderly lady turned away from them and I hear her mumbling about "illegal immigrants need to just disappear." Noticed I heard her and avoided looking at me when the lady looking for this package came back. I STILL have no flu what that package was. But that lady needs to be talked to about her statements. Talk like that is costing people their jobs right now. Also, about a month ago I went to pick up a package and they gave me someone else's. I did not realize it until I was on my way home. I delivered it to the right person.

I just have to say- I got here when they opened at 830 and Greg is an outstanding employee. He was…read moresuper efficient and fast yet made you feel totally unrushed and was incredibly personable too. I was so struck by his chipper helpful respectful demeanor despite an immediate line upon opening that I had to write this review. I wish more employees had an attitude like Greg- thanks for helping me mail my things today, too! One envelope mailed is 88 cents. Good value.

The last time I went in to send some items I had a code for Whole Foods by accident. She helped me…read morefix it. Then I left my wallet in the car. She waited patiently and was professional and polite. I've always had helpful staff assist me, even when they are busy and people are being A-holes.

Awesome customer service at this location on Chatham Ave #2480. The staff is always so friendly…read morewhenever I need time come in and take care of business. The gal at the register who assisted me is top notch in customer service and she is such a delight to deal with. I didn't get her name but she has short auburn hair. I say she deserves a raise for her excellent mannerisms and again customer service. Way to go UPS in hiring and having great staff, especially her.

This location always has great service and a few employees that work the desk so the line is always…read moremoving smoothly. Great location that is conveniently located in the Northland area.

The ladies working the service counter were not very friendly and had a very unprofessional tone…read morewith other customers in front of me and very unhelpful and rude when my husband and I had a question regarding a return. This is not the first time I have experienced this kind of customer service at this location. Very disappointed.

We are always coming to this store & everyone seems to be so polite & efficient. Brandon, however,…read moreseemed like he needs to find something else because customer service is not his strong suit! I have never felt more disappointed or disrespected from an employee there until now. He was rude! Did not say hello, pointed to where I was supposed to put my package, & handed my receipt & did not say one word. Fire him. He's horrible!

They are very busy. So if you go find out what time is the best to get you in and out. I mailed 2…read morethings in a box. I had one thing that was of value in a plastic bag with a knot tied in top and put into another bag with the knot tied in top. When I received my package they had gone into both bags. How do I know ? The interior bag was packed sideways. I didn't do that. Have no trust of them now. You should always put anything valuable into a sealed container if you use them to mail.

Absolutely useless. Walked in. zero kindness or energy. Girl at desk was a zombie and guy in back…read morewas a one word "nope" when asked if they could help in anyway. Avoid. Avoid. Avoid. July 11 - update. (In reply to them now that they saw they deserved a 1 star and asked to connect)) "Went to the UPS store on Corinth. Amazing experience and customer service. Rated then 5 stars instantly. Entire family and friends also have agreed that your front desk service is a deal killer and they get lousy service all around. They've all moved on. Lesson learned hopefully from you and your staff."

The crew here is pretty on it. I recognize some faces from the old Plaza location where they ran a…read moretight ship, and it's continued in this smaller but more accessible Brookside location. I get hung up on shipping as the costs vary widely, I don't always know what box to use, and it's just a general black hole at times. They'll get you set straight here and usually with a smile. The prices are what they are, sometimes fair, sometimes a bit high but it's on par with any other shipping services as far as I know. It's also very easy to get in and out here. There is street parking, the ability to walk a block or two, and even their own little lot attached to the west side of the building. A regular staple for me as someone who works remotely and it's always quick and easy.

Great service. Helped me with packaging China. Arrived to destination in perfect conditiread more

Overall had a good experience. I had to go for a passport photo and they were able to help! It took…read morea little longer than anticipated but I think there was an issue with the camera that was resolved. The guy helping me made sure my photo met government guidelines for passport photos and was the correct size. I got the exact picture I needed for my new passport and was off. I noticed they do a whole variety of packaging and shipping options. Looks like a great place to bring care packages that are needing to be sent. Since I only used their passport photo services I can't speak to anything else, but if you are in the area and need a new photo I recommend going here!

My prints were extremely blurry, no phone call to discuss and or troubleshoot. When I went to pick…read moreup I was shocked at how incredibly rude the man was, like I was an inconvenience. Reached out regarding the issues and was asked to come back to get new ones printed. Did not receive the email that was supposedly sent to me with their questions on my printing job. Wasted more time going back up there to try to get them reprinted like the manager said only to find out that she had not saved the file in the necessary format when she worked on it so I would have to come back a third time the following day if I wanted them printed again. (They had a very noticeably purple tint to them this time) I threw in the towel and sent them the way they were because by that point I had had enough. I'll go to Office Depot next time..

Female associate on 7/15/2026 at approximately 5:00 pm was rude and probably shouldn't be in a…read morecustomer facing role if she isn't going to be customer service oriented. This is the first time I've ever had any complaint at this location. The male associate taking care of the other customers did reassure me that they would take care of my package, but it's too bad this lady had the unnecessary attitude in her "assistance." Simply posting this to vent, but also provide an honest review in the event management is actually viewing these. She probably needs constructive feedback on her customer service skills.