They won't answer the door. Point blank, there isn't staff at this location to assist the public in any way. There's a door that says to ring for assistance and when you ring it and wait for twenty minutes nothing happens. Feels like this should be labeled as a distribution center if nobody is there to help the public. read more

I'm not sure how Justin has a job. Doesn't answer the phone, won't come to the window. I waited a month for my mail keys because he just flat refused to help me. My mailbox is now broken and I can't get ahold of anyone. So I guess he just does nothing? I've talked to his mail carriers and they all say he sucks too. Even the ones that left that specific post office. I can get ahold of every other post office but this one. Justin just doesn't do anything. read more

USPS is the worst shipping company in the USA. Just shut it down and let UPS deliver packages so people stop using you for shipping packages. You obviously do not want the business and never deliver on time. Weather delay? Okay first day I can understand, the next day when the streets are clear and no update to the tracking of my package is unacceptable. Please, please, please go out of business. read more

They're not very helpful when they lose your packages. You're better off ordering another one because they won't find it.

will not answer their phone and they are not open during posted business hours. It is impossible to contact a human to ask what is going on or make a complaints. I often have to go to the Post Office for undelivered or " lost mail". And since they are ran by the Government they do not care how many bad reviews they get and have no insensitive to improve. read more

This is for the Boardwalk USPS on Barry Road in Kansas City, Missouri. I stop in from time to time. Usually, I drop off packages in the slot. Yes, they are shorthanded. USPS has jobs available. Yes, sometimes, they are closed. Not enough employees to run this location. I am happy with the service I receive from the employees I see regularly. They are business like. They don't have to be warm and fuzzy. Today, the lady who is always present was helping an elderly gentleman who could no longer print on paper. She filled out ALL of his paperwork. She was very polite and gentle with him. He fretted over an address, and she took the time to add some additional information on his envelope. He apologized for being too much trouble, and she made him feel important. She helped me once with a customs form. Much appreciated. read more

Went there to pick up mail. Was my daughter's birthday and my debit card was suppose to be there that day. The lady tells me nope I got no mail so I left. After her party I check the mailbox and there's my mail. She told me I didn't have any mail. This place is horrible read more

The drivers for this location are incredibly incompetent. I consistently have packages delivered to the wrong address. How hard is it to read the address on the label and match it to the correct box? read more

The worst horrible USPS office I have ever seen . Already 9:45 AM and still not open . Moved to this area and order new key and it took already a month no key and no hold mail at all . All mails are stucked in the locked mail box . read more

I don't know why the title is "United States Government" because it's really the post office. lol It looked cool to check-in on my phone because it looked like I was working for the government or something. =P Actually, I think it's called "Hodge Park Carrier Annex" according to the slip of paper I received for not being present to pick up a delivery from them. Whatever the case is... I came here to pick up my mail key when I moved to Kansas City, MO. It took them a couple of days to change the lock and prepare the keys. They had slots to drop off your mail inside and outside. Other than that, they don't sell any stamps. There was a sign that told you where to go if you wanted stamps and I believe it's the post office located at 4810 NE Vivion Road. Hmmm I should probably update this review when I have the hours this location opens. It would most definitely be helpful. I know they close at 5pm on weekdays and they open at 8:30am on Saturdays. I will update this when I go there or better yet... take a picture of the business hours. Below are the last daily collection times (copied from the USPS website): Mon-Fri - 5:15pm Sat - 3:30pm Sun - Closed read more

US Post Office - Post Offices Near Me - Kansas City, Missouri

The post office is Horrible in Kansas! Once a package is received the clowns behind the circus have no clue! They ship it back or lose it. Takes no education to work at these places. The people I know hardly ever show up to work! Because they use the single parent BS. Which to me means close the legs and maybe you can go to work! read more

We can never count on our mail to arrive at a certain time, ever, in the years we've been here. They constantly miss scan my packages, and I've even caught one trying to steal from mine. When I call, they let it ring nonstop, until they take the phone off the hook- sooooo it's busy and can't talk to anyone. What a joke read more

I don't keep any secrets about my wonder that the USPS is still in business. The USPS business is guaranteed by the US Government and seemingly, the USPS, which is technically not a Government office, has no motivation to do better in service or the business model. It shows here more than in most post offices I've been to and that's really unfortunate. This is "my" post office - that is, any packages or letters that can't be delivered to my home come here and I HAVE to come here to get them out of this post office prison. The exterior of the building is pleasant in a not foreboding kind of way and only hints at the abysmal service you'll receive inside. The parking lot is poorly maintained and has one way in and one way out. Most traffic will have to pass the out to get to the in - makes perfect USPSense. The lobby is fronted with a glass door and floor to ceiling windows, as if to remind you that if you can just get through this ghastly task, you can breathe a sigh of relief and rejoin humanity - because this place is lacking such a thing by all apparent evidence. The "lobby" is probably only cleaned on national holidays. The wall that greets you offers mail drops. MAIL people, don't bring packages because this place doesn't accept them. There are no supplies here so you'd better have come prepared. They don't sell postage either. Because that would make normal sense. There is a small counter you can use to round up that last minute paperwork. No pens though (as if I needed to note that). There are a couple trash bins though. There's a grey door to your right that says "Private". It has a peephole in it from which the staff likely gather and mock you like a drunken crowd at a dog fight. You're the dog. In front of you is The Blue Door. Muster all your might and courage, maybe do a couple deep knee bends, some push-ups, and down that protein drink or bar - you're going to need strength and energy for this part. A good alternative option is bourbon. Read all the warnings on the door. You DO NOT want to make the people on the other side of that door angry. You'll be losing all the good mail and be guaranteed double junk mail until the day you pass from this world. Ring the bell (For all that's holy, just do this "once!". This is written clearly in more than one handwritten note pasted to and fro - absolutely no reason to screw this part up people). Wait. Wait some more. Wait as long as it takes for them to open the little door half from which they'll barely interact with you. This is probably a psychological game of will which they've perfected to test your ability to follow their instructions. You'll be tempted to ring that bell again. Don't do it. Just turn around, look at the beauty that awaits you on the other side of that glass and think about what you'd have to do to rid yourself of double the Bed Bath and Beyond, window replacement, and grocery store flyers. Use this free time to practice what you'll say. You don't want any missteps here. The conversation can devolve fast. If they finally come to the door. Smile, say hi, a "thank you for helping me", or "well, look at you, all [pretty/handsome] in blue" will go a long way. Clearly and quickly tell them what you need (while smiling). They may ask a couple clarifying questions like: "what?", or "repeat that, I wasn't listening", or maybe "what's your address?". That last one is a popular one - even if they happen to be holding your driver's license, mail, or registered mail receipt they completed and left at your door. What ever you do, just give them what they want. This is not the time to be a hero. While nothing will make this experience a pleasant one, hopefully this will prepare you and give you a few helpful tools so you can cross that glass line into the hug of humanity that awaits your departure from this void of civility. read more

US Post Office - Service, what service? - Post Offices Near Me - Kansas City, Missouri

I've had the misfortune of having to use this post office several times and the service has always been slow and borderline unprofessional but today was the final straw for me. At least 20 people in line at 2:00 pm and only one lane is open. No wonder the post office is losing money. I wouldn't wait in a line like this at Disney World much less the post office. I will make an effort to time my visits with trips to Leavenworth since they are always well prepared there. Geez! read more

US Post Office - Are you kidding me???? Who wants to wait in this line? - Post Offices Near Me - Kansas City, Missouri

Is anyone else having delivery problems with their mail service. Our mail is always days late. We cannot send mail from our mailbox because it never gets to the location, we have mailed cards or messages. Packages this Christmas arrived late and were mailed by the given date by them to send to be received not to mention they did not even arrive by the date they gave to be there. Just this week I received Christmas mail!! My nieces and nephews do not receive cards I send them for Holidays and birthdays. I sent a card to my daughter in law for her birthday which was 1/18 and she has not received it. I have always believed this was a service not a true business and was never this upset. Even a return address takes 8 weeks to be sent back. If this is what DE Joy calls good business, we need him gone! This happens if sent in local area or to our children out of state! read more

My neighbor just informed me that the mail which was scattered from my court to the main road and further, was indeed my mail! He placed what he could find back into my mail box. After being informed of this, I drove to the main road (Cedar) and picked-up additional mail on the side of the road, which was mine!! This is totally unacceptable; as there has been times that we have other peoples mail and take it to their homes, this particular event should come with repercussions. And of course, the phone line remains busy for a formal complaint to the supervisor. IF YOU DON'T LIKE YOUR JOB, PASS IT ON TO SOMEONE WHO DOES!! read more

I honestly don't like leaving bad reviews, but I feel like this has to be said, sorry for the length. I live in an apartment complex and do a lot of online shopping so I get a lot of packages. Basically, I had 2 packages marked as delivered and left in my mailbox on Monday and Tuesday but they were nowhere to be found. This has happened in the past by a different post office location that delivers on Saturdays, and it was found in a different mailbox the next day because that location resolved it quickly. I knew this was probably the case, and I went to this post office and talked to a woman THREE times within a week with my tracking info printed out. I won't name her because she seemed apologetic and idk if it was her fault or not. I tried THREE times to get them to have a driver check in the other mailboxes for my packages when they delivered the mail the next day. It's not like I was demanding someone send a driver out immediately just to check. The 3rd time the supervisor even said he would send someone out within 2 hours and personally call me to tell me if it was found or not, and guess what? No call, once again no one checked. No one ever checked that entire week. I got LUCKY when my husband and I were heading somewhere and the driver was putting mail in the boxes. All I had to do was ask her to check and whaddya know? One of my packages was in a different mailbox. The driver was very nice and said my other package was probably in the apartment's front office, despite it being labeled online as left in my mailbox, and with no note in my mailbox or anything indicating it would've been left there. I finally got my packages a little over a week later out of pure lucky timing, because clearly no one was communicating with the drivers to resolve the issue, or maybe they just simply didn't care enough. God forbid this happen to the medications I have to have shipped to me!!! Maybe I should have checked the front office for my package anyway just to be sure, despite there being no indication it would be there. However, none of that changes the fact that there was 0 communication between the people at the office and the drivers, I was consistently given empty promises, and I highly doubt it would've been resolved if it weren't for just lucky timing. read more

Successful delivery rate of packages is 25%. Fully three quarters of packages sent to me by USPS never make it to my address. Attempts to telephone result in busy signal or unanswered after a couple of minutes of ringing. read more

I would like to give this postal location zero stars. They are always so rude every time I am there and talking about management and how they dislike them. Not professional at all. I realize that I arrived to the location at 5:08pm and closing time was 5pm, but saw a few people in line still so thought that maybe they were staying open for a little later. I got in line and was met with a rude attitude stating that they were closed. I stood there for a couple of seconds and she began mumbling something to the person she was helping in line in remarks to me "not going to be helped" as she shook her head and rolled her eyes. Very unprofessional. This kind of attitude is consistent at this location. Unfortunately it is the closest one to my house but I will be traveling to the Gladstone Office because I know they are professional and I have dealt with them a few times. read more

A Post Office that doesn't sell postage/stamps is kinda worthless....you can't mail anything from here unless you have already purchased the postage required, which would mean I would have already gone to another P.O. Save your time, go to a real P. O. read more

I wish I could give this less than one star. First, they lost my package by delivering it to the complete wrong address. Then, they finally went to find it.... And delivered it to my work over the weekend. The carrier OPENED my package and shoved the contents through our drop slot piece by piece. I assumed the UNITED STATES POSTAL SERVICE would know it's ILLEGAL to open someone's mail. read more

US Post Office - How I found my package - Post Offices Near Me - Kansas City, Missouri

I wish I could rate this with less then one star. This particular location is horrible. They are very very slow and not very friendly. Today I went to drop off some packages and waited at the door for over 15 minutes. I rang the bell a total of four times and no one would came to the door. I could hear people talking within feet of the door, they knew I was there and they totally ignored me. It sucks that I am trying to give them my business and they don't want it. I ended up having to leave and go to the office in liberty. This happens all the time here. this post office sucks horribly bad. I guess I just don't understand how people that have a good paying job with benefits, retirement, medical and everything else that the USPS has to offer and these people don't want to work. read more

Sadly you don't really have a choice in what Post Office services you, but I really feel for you if this is the office that sorts and delivers your mail. Every time I have had to deal with them, it's an absolute nightmare. It took them over a month and calls daily to get a key to my post box outside of my house. Each time I called it was some excuse, until finally they said they didn't even know which box was mine?!?! Are you kidding me, you're the post office and even you don't know how to get me my mail? read more

By far the worst delivery service. If I could give this postal service negative stars, I would gladly. USPS Kansas City has not only lost my package once, but they've lost my package FIVE times. They not only do not know how to communicate on the phone, but they surely do NOT know how to deliver a package to the correct address. I don't understand this AT ALL. DO YOUR FREAKING JOB CORRECTLY. I've been on the phone with this company NUMEROUS times, and they have NEVER fulfilled my requests and delivery. Learn how to do your damn job. read more

Reading the reviews, people don't seem to understand that this is an annex building. This is where all of the sorting and handling takes place so of course they don't sell stamps and the like. I do pickup packages here on a very regular basis and the staff is always professional, courteous, and they actually pickup the phone. This despite the fact that they are under no obligation to go digging around for a package just so I can get it sooner rather than wait until late afternoon. Overall, I just can't identify with a lot of these bad reviews. As far as I am concerned, this place is great. With the Post Office being way over stressed with Amazon packages, they even deliver twice a day when they need to and even deliver on Sundays. read more

I really like this particular post office. My mail is delivered pretty early in the morning. As a consequence, I frequently have packages arriving at this office after the delivery truck has gone out. When this happens they will reliably send a car out in the afternoon with my package. If I don't want to wait, I am always able to go pick it up directly. The workers there are always friendly and helpful. read more

This post office definitely deserves no stars!! I have had multiple packages not arrive or be delivered but the tracking information will be shown as delivered or handed over to someone when I never seen them. The representatives are rude and unhelpful!! A package was sent to me and was listed as delivered but being that a few days passed I was questioned as to "why did I wait so long to say something" instead of the rep providing helpful information. I explained that I had to get the tracking info from the sender to be able to check status and trying to give the carrier benefit of the doubt during the delay I waited a few days. The rep slept circulating the reason why there's no information to help due to the days that passed mind you it snowed a few of the days I waited. My latest package was scanned as delivered but did not make it to my home but another package that same day shows as handed over to customer but was placed on my porch with no bell ring or knock!! My last time calling I was encouraged to file a complaint online but it clearly stated online that misdelivery complaints are handled by local offices. I guess it was just a way to get me off there line. read more

My grandmother ordered a gift for my daughter and shipped it USPS via this location. Although it showed delivered on the USPS website, we never received it! I contacted the post office THREE times, and left my contact information, in an attempt to track it down and never received a response. Luckily the company reshipped the gift, this time via UPS. We won't be shipping anything via this USPS location again! read more

Have you ever seen an old episode of The Twilight Zone? This branch of the USPS could inspire their own episode. Grown (employed?) people standing behind the counter, talking to another grown, employed, person who is kind-of-sort-of helping customers, but the other person does not have capability or authority to begin a line of their own and help all the customers in line...frus-trating. The number of people (steadily growing) in line in no way effects the movement or speech of these people on the other side of the counter. Someone suddenly steps out from behind a mysterious blue door to mumble something to someone who is 7th in line. (How did they see them? How did they know they were there? Are we all being video-taped and scrutinized by scientists?) I could go on but it's giving me that same weird feeling just writing about being there. This is the federal government at it's minimal-effort status. I feel very sorry for the other reviewer who has to pick up his packages at this location. I had not even considered that curse! read more