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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (13 reviews)

    Terrible customer service. Dropped my computer off because windows disconnected /d: drive and I…read moredon't want to buy the program to troubleshoot it. Quote 3-5 business days, but they fail to tell you that they're closed on Sundays and Mondays. Three day and they can't give me a status update because the tech hasn't got to it. Tried harder to sell me their household electronics insurance than they did noting what was wrong with my computer. Don't trust their "5 Star Review Service!"

    I made a claim for a frozen white screen + cracked screen. When I arrived the teller asked me take…read morethe phone out of it's case and then let me know that she would have to kick back the claim due to the very tiny crack on the back of my phone that wasn't included in the original claim. This "ubreakifix" company has a policy that they need to fix the whole phone or nothing. I am gonna add in the picture of the damage she was referring to. Once the claim got kicked back for being "out of scope" I called asurion again to try to file an appropriate one but the only option they gave me was to be sent an entirely new phone ($300 deductible ofc ) which is not what I wanted at all because my phone could have been fixed for $0.00. It would have been a waste of money. I don't know if the teller had put in more notes that it wasn't fixable or what but it would have been impossible to come to that determination as she had my phone for a minute and did nothing on it. I make this review to say that both companies policies need to change or something because that was ridiculous. It is frustrating having to deal with awful policies that employees are forced to follow. It also felt like an absolute scam! I ended up fixing it MYSELF thank goodness! Not spending an extra $300 in this economy.

    Staples - shipping_centers - Updated October 2026

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