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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (13 reviews)

    My brother yes 75 years old and called me and said he thought he needed a new charging cable…read morebecause it would not plugin properly. I told him I would come over and take a look. I could see something wasn't right looking at the charging port but did not want to start poking around. Took it to Ubreakifix and he took the phone to the back room and brought it back approximately two minutes later and said it was good to go. I guess a small rock had gotten wedged up in there and they were able to remove it and said there was no charge. Needless to say my brother was very happy!

    Immediately upon relaying my reason for visiting, I was being fear-mongered and pushed into…read morepurchasing the Assurion insurance scheme. Priority number one was to get me locked into the company with an insurance contract and Priority number two was to fix my device and that was immediately apparent. Ended up paying $200+ to clean device. Beyond the absurd price, it took two days, had zero contact until almost the second day, my device was in worse shape than when I dropped it off (despite the tech saying that the device besides the keyboard was functional after the cleaning and it was not) and when I went to pick it up two days later after I was told it would be ready, I had to leave for an extra 30 minutes because it turns out that my device was not reassembled as I was told (made me late for work). The first time I visited for a phone issue, the tech actually ended up cracking my screen and now I have this experience. Never returning.

    Staples - shipping_centers - Updated May 2026

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