If I could give lower than one star I would. We are a military family who was stationed at Fort Leavenworth headed overseas to Germany. In our nine moves thus far (one overseas to Italy as well) this company was the worst we've experienced by far. Terrible at every stage of the move in fact. The very first day of the scheduled pack a crew of three young men showed up without packing supplies! It was literally what they were there to do. Help me understand. So then, after waiting for someone to drop off paper and boxes they stayed for about 2 hours- and they took a lunch break(which we provided thinking they would be there for the long haul). The next day they arrive mid morning with a slightly larger crew of four but one of the girls tells me right off that she needs to leave by 2. (Initially, great-no problem, thanks for being proactive and telling me) However, every time I encounter her within my home she's on the phone/texting. She stops officially working at 1:30 and sits outside talking on the phone until past 4:30 "waiting on a ride". When the quality control guy calls I name her specifically and ask that she not come back. She's on the crew the next day. The head of the crew assures me she will keep an eye on her and that they are just so short staffed. I've included a couple pics of the pack job she did at one point I found my bathroom plunger packed in with hats and towels and clothes! So disrespectful.
Two days later when it's time to load, the crew is there ALL day, well into the night, bc of all the things the packing crew left unpacked- claiming it was not their job but the drivers and their crew's job to do so. The truck isn't big enough. In fact three different trucks take our crates and I knew then that some of our stuff is just simply not going to make it. I was right, I just didn't think it would be my brand new couch, my rugs, the top tables to my son's desk and our kid's play table and husbands Hoyt bow and various other things. Those are large items to lose. I feel hopeless over our lost items until I remember one of the trucks that shared our crates was a friend of mine. I contacted her on Facebook on a wing and prayer that when she got her household goods our stuff would be with it---it was!!! I located the the items Century did not. They're currently in Japan with a third military family's 10 missing boxes and mattress. THAT'S THREE FAMILIES THAT HAD A HORRENDOUS MOVE FROM THIS COMPANY ALL IN THE SAME WEEK. This says that this is not an anomaly to me. Anyway, we've provided all the pertinent information to obtain our things and even now we are still getting the run around from this run down company. My review is to use them at your own risk. If these folks could care less about the quality of service they extend to military families who are everyday hard working Americans then who will they stand in integrity to work for? read more