I've used this facility twice and the customer service is top notch. Great people to work with.read more

Please just take my advice as a customer, and avoid this storage facility at all costs. I have been…read morea customer for only 5 months, going on 6 months, and I just received a letter indicating that my rent is going up 45% next month!!! This is their business model......get you in, then increase the rent an absorbent amount! This facility and company is completely unethical, and that is putting it so politely. It frankly is theft.

I was looking for a facility to utilize for clutter cleanup in my garage and basement. I also…read morenoticed a part-time position that was intriguing. A review of the facility online reflected a very clean, organized, Customer friendly, and reasonably priced facility. It also appears to be a place that I could use to clearout clutter as well as work part-time if my schedule permitted shout out to Dan and the manager who contacted me perhaps the future may present an opportunity to visit and become a customer/worker.In any case, Mr Storage is a place of integrity and service with customers & clutter cleanup on their mind. Give them a chance to prove it. I guarantee they make the grade!

Professional staff, clean facility, easy access, temp control excellent. Very secure. You won't…read morefind a better facility.

I have used EZ Storage in Warrington PA for several years. Highly recommended for anyone needing…read moresome storage space. They have various size storage units at reasonable rates. The staff is always helpful and very friendly. The entire building is always kept very clean. I would definitely use EZ Storage again.

I needed a storage unit for a few months for some garage kept items, like a snowblower, a pair of…read moretires, a few empty coolers etc. I got a mailer at home with all the wonderful features included: a reasonable monthly fee, no long term contract, video surveillance, free move-in truck, month to month. The place is spotless and new. Front desk personal were helpful, gave me the tour and quoted me a monthly price. As I'm about to sign, they tell me that my first payment is due now and its about 3 times the monthly price. SCREECH to a halt. Pro-rated rest of this month, second month, service fee. What about the free-month? That's the third month. What? Where does it say that? Nowhere exactly, but that's included deep in the "some restrictions may apply" language around page 17 on the the little credit card pad. I say, "Never Mind". They say, "What?" Yup, cancel it. Call it off. They offer to give me second month free. I repeat, they offer it. I agree, so now we're down to pro-rated one month and next month free, plus service fee. I put my stuff on a cart, take it up the elevator, load. Low and behold, I get an e-mail survey and respond that I think their "one month free" deal is deceptive. I get a personal call from a director level person who advises me that I'm not welcome. After my "free month", come get your stuff. I call to come get my stuff and they inform me that access by drive-in is limited to certain hours on Saturday and that elevator is not useable. (This is a brand new facility) They don't actually say this, they say something like, "Foot Traffic Only", which I asked them to clarify. So, I said, I have to bring my snowblower down three flights of stairs? They got mad when I said I'd put it on one of their carts and push it down the three flights unattended. It will be much easier to roll the tires down. I hung up on them. Going to get my stuff a week early. I can safely say that their biggest selling point is "We won't raise your prices every 3 months like Public Storage". PS: I wonder how many patrons fell down on their super slick drive-in coating. Maybe that's what they're repairing. I don't know.

It's funny how you write a 1-star review, you get a quick response stating they're sorry for your…read moredissatisfaction and please reach out so we can discuss this matter. You immediately reach out, get an 'out of office' email back, and nobody calls or emails back to follow up. Customer service at its worst. This is what you can expect from TNC.

maintenance is poor at best ! way back when they had a heavy snow fall , whoever plowed the lots…read morehit the security gate and bent it. ever since then the gate has been removed and NOTHING is being done about. The security promised is nonexistent and then they have the nerve to charge any late fees in top of full rent for no security.

They have the most affordable rates in the area, a very secure and modern facility. Suzi stores…read moresome of her items here!

Great job helping to address my storage needs. They have two locations and we're willing to put me…read moreon both wait lists. Awesome job!

I have rented from many storage facilities and, for the most part, they are nothing special...a…read morebox, a lock...maybe clean, maybe not. What set this apart from most is both the cleanliness/appearance of the facility and the friendly, helpful staff. Couldn't be happier.

Long time custome. This is a great location with plenty of parking. The facility is very very clean…read moreand has excellent manager. You won't be disappointed.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Have been renting storage for a couple of years Vanessa is…read moregreat, very helpful and friendly Place is very clean and accessible

Their web page has no clickable items. The entire page is grayed out…read more This is the web page for Henderson Ave KOP, PA location and is worthless. They need to fix their web page. The location of the storage building is very good. The selection of storage units is very good. The staff is excellent and helpful if you go there in person. I recommend that you go in person and forget about the on line web page.

got a 10x10 on special for like $40/month for the first 3 months, after that, the price was…read moresupposed to return to around 60-70 a month per usual, I only got one month of the $40 and they switched it back to in the 60s, then they haggled me to come in and open my unit so sprinkler guys could come in? I drove 45 minutes there to find out that they didn't actually need me there to complete the work, after about month 4 they upped my monthly bill from 60-70 a month to $168/ month without any call, notice, or text message. after speaking to an employee they said that they should of sent out an email with the changes, I checked and never received a notice. So I cancel my membership, and have a month to clear out my storage unit. That entire month, my unit was located towards the back of the building which is easiest accessed by the doors on the left side of the building. Those doors were left un accessible for that entire month, forcing me to park in the front of the building and maze my way to my unit (10 minute walk). there's never enough carts, the ones they do have aren't maintained, and overall, I'd rather buy an enclosed trailer and park it on my lawn than ever storage anything with this company again. Save your money and don't even bother.

BE WARNED about prices nearly doubling on you after a few months. They lure you in with a decent…read moreprice and will absolutely increase your rate after a few months. If you stay even longer it will go up again! It is common practice here. I have been in and out of this facility over the last 5 years. They do not care about you. Just their profits. The parking lot where I kept my boat is not nearly full and there is a good reason why. BE WARNED!!!! I contacted customer service and they lowered my rate by $6!!! Thanks soo much!! They will throw you a bone to appease you. If you stay, you will be subject to future rate increases. Check the reviews on Google. They DO NOT allow you to post reviews on their website directly. They only show you the 5 star reviews. Shady business practices. They do not treat loyal paying customers with any respect what so ever.