Horrible customer service Cant reach anyone in office…read morebecause they arent on site. They are in India. They text you, you respond, they email, you respond, still cant get an actual person to help. Never use them!

Overall experience was good. We did have some slippery debris in our space when it rained, and we…read morecouldn't find the exit keypad upon our initial entry into the complex (it was somewhat hidden in an unusual spot). However, we believe the service and value was 4 stars overall.

My unit was broken into. Can't get any help with camera footage. Manager doesn't even know where…read morethe cameras are located. I was there one month before discovering the theft, reorganizing boxes after being suddenly dumped by my ex. 90 minutes, and the manager came by and said I had to leave; I'd been there too long, and there's no loitering. "I'm working in my unit; I didn't realize it was timed." While waiting for the sheriff's dept to file a report, three homeless people ambled out the gate. I've seen all three there multiple times when I've been at my unit to get something. I wandered around while waiting for the deputy to arrive, and saw another lady obviously living in her unit. The doors to the buildings are left open, which makes climate control mute. One day I was there, the big gate was even left open. ‍

Pretty decent place. Price is better than some other places around. When I first got my unit there…read morewas trash all over the ground and it was clear no one had cleaned it in between users. My biggest gripe is that the side gate is broken constantly. I don't feel like the place is secured when the gate is sitting opened or blocked by a uhaul. It's also inconvenient that I go to one exit just to have to turn around and go to the other side. When I first signed up online it was confusing a little bit. It didn't ask if I wanted 24/7 access but I saw it on my invoice for my initial purchase. Later called because my access wasn't working and the lady said I never had 24/7 access and had to pay the $10 a month for the access. Weird

I have had my household in storage here for almost a year. My (Climate controlled) unit has easy…read moreaccess and is always clean. I have never seen any bugs or vermin in or around the buildings. Steve and Sher are always friendly and helpful. I feel like my possessions are secure and safe here. Would recommend this storage facility to anyone looking for long or short term storage needs.

Great place. I'm a pretty busy guy and was pushed for time when I came in. Not only did Mike and…read moreCrystal get me the perfect unit for my needs but, there was no lolygagging. In and out. Professional and courteous. Need to store some stuff? Come see these people, you will be happy.

DeLand Self Storage is now under New Management! My name is Michelle and I'm the new property…read moremanager at Deland Self Storage and I'd like to formally welcome anybody and everybody that currently is in need of storage! I am working hard to improve everything all across the boards at this facility, a renewed emphatic interest in customer service first and foremost as well as competitive pricing with great incentives! I've been hard at work restructuring the entire facility and making sure that we remain safe, secure and excel at customer service

We had a reservation for May 1st & had been billed a deposit to hold. Showed up May 1st to access…read morethe unit & office was closed - it was a Sunday, so probably my fault for not checking office hours on a Sunday. Took our car full of stuff & went back to hotel. Following morning (MONDAY) showed up at opening time 9:00 am. Closed..... waited an hour with car full. No response on phone, no response on email.......had to book another storage somewhere else. (OTTER Storage- very easy & was in within 10 minutes). Continued to call throughout the day for refund without reply. As of today, the 7th, DeLand SS still has not answered my phone call OR email. Obviously I need a refund on my deposit.

Michelle and Robert are very helpful and informative. Took time to explain things. Nice and clean…read morefacility.

I had to downsize my unit to something smaller so I gave them a call. They didn't have what I…read moreneeded at first but gave me a call as soon as one became available. They were really easy to work work and there wasn't much work on my end. The facilities and property are clean and the employees are friendly. Prices are high in my opinion but I think it's worth it.

all I can say is everything!! The facility is new but continues to make improvement, landscaping,…read moreand ramps for easy access. The staff have been tremendous in providing assistance, guidance, and information. polite, professional, and a great attitude.

Great customer service by Deanna. Clean facilities, clear explanations, felt secure.read more

This is a horrible self storage facility, their policies is to increase the rent every six months…read moreeven if you've been there and paid on time and have never caused any issues. You would think that they would want to keep their current tenants instead of driving them away to another facility just so they can make an extra couple dollars. I would look at another facility before I would rent from here again.

Rent for about 4 months. Made multiple calls about my climate control unit ac not working in my…read morebuilding. Nothing was done for 3 months. I went to a more expensive location for at the fact that everything works as intended. Don't rent at this location because you do not get what you pay for and no one ever calls you back.

This storage is horrible. It's ran by a manager that also manages the one in longwood. She…read moreobviously only cares about that one because she and her man live there. The Deland location has had a broken gate for a month now, so anyone can drive right in. It's dirty and old , definitely a fire hazard, they don't even offer insurance here. They also have a rat problem that has not been addressed. The sewer grating spews raw sewage onto the parking lot when it rains. There are some units that people live in with their dogs. There is dog waste in the parking lot that doesn't get picked up. These homeless people that decided to take up residence here think the bathroom is their own personal bathroom , taking baths in the sink and just making the bathroom more disgusting that it already is. The bathroom floor has a permanent puddle that stays on the floor. Many long term renters say she's continuously raising their rent, to the point most of them have moved out. She's very nasty, no customer service skills whatsoever. Her husband is supposed to be the maintenance but obviously that's not happening. This place is creepy as heck with the people living there doing drugs and no security whatsoever not even a gate that works. If I could give this storage facility a -5 I would. Beware

From the owner: Storage Zone in Deland, Florida offers self storage and much more! Our large storage spaces are…read moregreat for storing anything from personal items such as boats and RVs to commercial equipment and inventory. We also rent office and warehouse spaces complete with restrooms for those local businesses looking for an affordable location.

I store my boat out at the Toy Locker for 3 months during the winter. Very clean and safe…read moreenvironment. Would highly recommend for RV or boat storage.

From the owner: Specialize in RV, Boat, Automobile Storageread more