For someone who did not know much about storage units, Maria and Sal made this such an easy process…read moreI only needed a storage unit for a short time in between apartment moves, and Lock Up storage were so accommodating. The truck that they offer with the unit was the perfect size to move me out of my studio apartment. When the time came for my movers to pick up my belongings from the storage unit, Maria made sure it was easy for them too. They are so kind and caring here and I will be recommending them to anyone needing a storage unit!!!

Awesome lady at the front desk owner needs to fix the…read moreelevator though lol and the rest of this message is just to finish yelps 85 character limit

I am using the storage unit at Public Storage 362 E. Chicago, Illinois…read more I have been dealing with Tiffany there . I give her a 5 Star Rating, as she has made our experience there so easy and helpful. She is a wonderful employee and would recommend her highly for great customer service . Thank you Tiffany for making our experience with Public Storage so easy and helpful 5 star Tiffany

The local staff at Public Storage has always been friendly, accommodating, and helpful…read more Unfortunately, they have little to no control over pricing, which is where my frustration lies. In just one year, my monthly rate has doubled to nearly $300, with little to no explanation or transparency. When I raised my concerns, the district manager justified the increases as a matter of "supply and demand." Ironically, just one week later, Public Storage was advertising promotional rates for units at nearly my original price. I understand that businesses adjust pricing, but doubling rates on existing customers while offering significantly lower prices to attract new ones is incredibly frustrating. It feels like customer loyalty is being penalized rather than rewarded. Great local employees, but extremely disappointing corporate pricing practices and customer retention policies. I would strongly encourage anyone considering Public Storage to look beyond the introductory rate and understand how dramatically their monthly costs could increase.

Anyone who knows me knows that I am a clothes horse. I have a TON of clothes. To conserve space,…read moreI used to store my off-season clothes in large plastic bins. Whenever I would get my clothes out of storage they wreaked like plastic and were a wrinkled mess. So off to the dry cleaner they would go! This practice was both time consuming and costly. That all ended when I discovered Armoire. Where were you all my life? Storing my off-season clothes is now a breeze! The team picks up my items at a time that is convenient for me and they do all the leg work of storing. The best part is that my clothes come back looking like they never left my sight. When it comes to cost, I am at least breaking-even if not saving money as I no longer have to pay for extra dry cleaning. If you cherish your clothes like I do, I would use this service ASAP. I would give them 10 start if I could!

Living in the Midwest I rely on Armoire to help manage my cloths in the off season. Time and time…read moreagain they have provided a reliable service that brings my suits back clean, on time, and looking fresh for when I need them most. Thank you Armoire!!!!

Avoid! Really horrible experience, with evasive manager that wouldn't truthfully explain that *all*…read moreof the units in our area were broken into and it looks like the management replaced all the latches for the doors afterwards. Looks like over 20 units were hit including ours. Shady practices that made me distrustful as to what role management had in all of the break ins. Shameful. *UPDATE LATER SAME DAY, 24? HOURS AFTER BREAK INS*: Called Chicago Police, who sent two officers to meet me there who also noted the obvious break ins and repairs. Property manager still wouldn't acknowledge to us there were break ins, just that latches were damaged. She also wouldn't provide police with any details, although did give them the name of the regional manager but refused to provide any contact info for them. *UPDATE NEXT DAY, 48? HOURS AFTER BREAK INS*: Acting regional manager based in Dallas (not the person noted the day before) called me after I flooded their corporate offices with emails and calls, acknowledged there were at least 25 units broken into, and that he arranged for a local vendor to repair the latches overnight. He didn't understand why the property manager wouldn't acknowledge the thefts or repaired latches, claimed it was a training issue. He said they still haven't reviewed the video yet, but did not expect to catch the culprit based on that, but might be able to identify who did it via entry code logs. Basically, our valuables are gone ($20K+), fingers crossed insurance covers some of this, and we're obviously staying the hell away from this disaster of a storage company forever.

CANNOT OVERSTATE THIS - do not rent anything from US Storage Centers. What a headache this has…read morebeen. We rented out 5 lockers on June 5. The business practices felt a little shady, let's say, so once I dug a little bit further under glowing reviews, I unearthed a lot of more negative and probably correct ones. Rate hikes, unsafe conditions, terrible communications. We had prepaid for 3 months (that's how they get you!) and within the first month, on June 28, cancelled all remaining services with them and emptied our lockers. We received email confirmation of refunds due ON OR BEFORE August 30, 60 days from cancellation. I called the office several/many times in the last few weeks of August asking after the refunds, which - spoiler alert - were never mailed. The corporate office said they couldn't help; the local office "messaged her supervisor" repeatedly but also never called me back and I never got a straight answer, or any answer. She claimed that since the guy who processed the refunds no longer worked there, she couldn't see the work he had done. It made no sense. BOTTOM LINE - I had to engage my credit card information to dispute these charges and actually get back the refunds due. They never responded to emails, never called me back, never sent the refunds and I'm guessing will respond to this (maybe?) with some sort of form "we're so sorry" type of thing. They're not sorry. Its bad business. Don't give them your money. Period.

This is an ABSOLUTELY, INCREDIBLE FACILITY if you need to store your belongings for any reason…read more Dorothy, "The Boss" is so very competent, responsible and helps you feel secure in your experience moving in! Moving and packing supplies are available for purchase. The floors are remarkably clean (!!!), there is no humidity in the halls (during the Spring/Summer. Cameras throughout and the loading dock is easy to use. Truly, as a "very critical guy", I am super impressed. You won't go wrong!!

I relocated from another facility several months ago & couldn't be more pleased. Wonderful, helpful…read morestaff. Always clean & accessible. A good size number of carts are available to use, have never had to wait for one. Highly recommend

Alejandra is the best! Very good customer service! She helped me out and showed me my storage unit!…read more Thank you!

Awful experience. Was kicked out of my unit for laying my head down one morning after moving some…read morethings around in my unit with no prior violation or warning. Yes it's in the lease you sign but most people don't read that fine print and it's a completely absurd protocol. There is a big difference between a one time mistake and someone being homeless and repeatedly misusing a unit. Your company should be ashamed. This is not how you or this industry should be providing service. To have no warning whatsoever is beyond messed up. I clearly wouldn't have allowed myself to doze off If I knew my lease could be terminated. There was no need to act in this manner, and it's costing me hundreds of dollars when a simple warning would have sufficed. Realize how you affect people's lives when you make such a cutthroat policy. In addition, I was initially told it would just cause me to have my hours of access reduced, so clearly they just pick and choose how they want to act. This is how you lose business and customers of good people. I'm going to a medical school in September, and work as an elite trainer, and massage therapist in the city. I was treated like a piece of dirt and given 5 days notice to make arrangements and leave which is not enough time to for most people to change their whole schedule around to move a bunch of equipment out. I also overheard an employee say a woman had their lease terminated for just sitting down in her unit to charge a phone too. Seriously?!?!! What a nightmare, I suggest people not go here

Picked this location and business based on all the positive reviews. After going in vetting to…read moredifferent places ultimately I picked this business. My 1st visit was really good as Maria showed me around and explained how the units worked. Upon hearing that I would need my storage unit for a couple more weeks Maria extended my reservation to keep my rate and that really helped. On move in day I was given a phone call the day before, to check to make sure what time I was going to arrive. I was able to reschedule my time when I realised that the time slot didn't work any longer. The office staff were very flexible with helping me out. I was able to complete the whole moving process in less than 30 minutes. Overall I am happy with my unit I end up getting a 10 by 7 and a 1/2. I do like the ease of unloading my S UV into their docking station. I appreciate the climate control as it can get really hot during the summer and I was worried about my electronics. This was the true reason I picked this location even though about $50 more per month than the location about 2 miles away. All in all super excited about the fringe benefits of this location, To include utilization of a moving truck. The nice thing is that they allow you to use the moving truck up to 2 weeks from your moving date. This alone is going to save me a $150.

I was a customer since 2023. The family that owned this place originally were phenomenal. They must…read morehave sold bc it is now COMPLETELY different. I was paying $80 a month and now it's up to $246 for an 8x8 unit! New customers pay $95 but those that have been loyal pay WAY more. And they increase it every couple months so just know you might have that nice cheap rate now but they will Increase it ALOT over time. Omar had a very condescending tone with me on the phone. They offered me to have the unit for $198 a month. HA WHAT A JOKE!!!

I was a long time customer, since October 2009. Called a week ahead of the move out to inform them…read moreof movers business name and time of pick up morning of March 11th. Had discussed prorated amount of $50.96 The female employee was rude on the phone and would not let movers in unless I paid $139. I want my $88 back. She said manager/owner was out on medical leave.....which is maybe just another lie.

Could not recommend this place enough. Efficient service, friendly employees, great prices…read more Thankfully we were helped by Gordana, who is incredibly knowledgeable, friendly and helpful. Ask for her next time, and your storage experience will be a breeze. This place looks old, but it is very well run and no-nonsense - by far the best storage facility in the area.

I have interfaced with Dominic for six years. He is the consummate professional, always striving to…read moremake his customer's experience a good one. Dominic is thoughtful, well organized and always willing to help. He cares....a rarity in today's world. And his care and dedication factor into all he does. The facility is clean, access is easy and the Dominic factor has led to my long tenure at the facility. Extra Space is lucky to have Dominic and will hopefully give him a much deserved promotion as he can and should be doing even more. CR

All of the local storage spaces seem to play the game where they increase your rent on your space,…read moresometimes doubling it, every 3 months. Pirate practices that should be illegal and regulated. Be that as it may, these guys keep their facility flawlessly clean and all the young staff in the office are so very kind with good humor and so helpful and patient. I have had nothing but positive experiences.

Hello, to whom it my concern, SGT JONES RET. im an ex combat veteran and was not ecstatic when I…read morefound out that Public Storage do not give military discounts!! The only reason why I'm still renting from this Public Storage is because of the Customer Service that I've been receiving since I've rented my unit!! Always helpful and professional service from a young Lady by the name Brittany!! She is very knowledgeable and goes out of her way to help with whatever issues I'm having!! Will continue my service as long as Public Storage keeps ppl like Brittany!!!

I rented a 10 x 10 here. Started at $250 mo and within 3 years was raised to $421 mo. You are…read morerequired to purchase their insurance. Unit was broken into and the robbers stole jewelry and other precious heirlooms - insurance covered nothing. If you store there you need receipts or appraisals for every single item- oh and they don't cover jewelry at all. There was no camera on the row where my unit was. When I moved out I saw that there is a camera now. 11 units were broken into and oddly only two in my row. Kind of seems like an inside job since they track each visit. I hardly ever went there. Plus the units broken into weren't consecutive and seemed more selective. The whole experience was a giant ripoff and a terrible waste of money. Plus I am certain they did nothing to investigate into who did this! Even though I filed a police report as I am sure the other 10 victims did I have no faith CPD looked into this. All in all - this is a terrible place to trust your belongings