I downloaded the online app and was able to reserve a nice trailer and I was also able to contract…read morewith a couple of great movers that came into our apartment on time with their own packing supplies and packed up our heavier furniture and beds and followed us to the new apartment unpacked everything, and it turned out perfect. All within the two hour estimate I originally had. Overall, an excellent experience

My experience with U-Haul was just okay. They didn't have a furniture dolly, so they gave me an…read moreappliance dolly instead--no big deal at first. However, I was quoted one price but ended up being charged $265.31 on my card. Then, they claimed I didn't return a furniture dolly (which I never even received). On top of that, they charged me for fuel and a dolly that was already in the vehicle. When I called to sort it out, the young lady on the phone was unaware of the situation and not very helpful. They only wanted to refund $86, even though the difference should have been more. Math was not mathing. Lesson learned--I should have checked the reviews first! If you rent from here, double-check your charges and take pictures of everything. I still have a hold on my card as well and returned the vehicle 4 days ago.

Wonderful place... very clean and convenient to Loop 303. Great People in the office , friendly and…read morehelpful :)

I have had to use storages for my book business for years and these units are the best I have seen…read more They are very clean, safe and well kept. The front office is very courteous and professional. It is a safe place to store your property. Nasir H.

The customer service I was given by Tom was absolutely amazing. He was very friendly, attentive,…read moreknowledgeable, and patient. He went above & beyond to help me in my rental. I will definitely recommend my other family members & friends, for his outstanding Customer Service!

I went in on the weekend to check out pricing on the different storage units and pricing for the…read moretrucks. The workers on the weekend were really helpful and answered all the questions I had!

Thank you for letting us store our belongings! It was a great experience, it was easy to access. It…read morewas easy to store things. The staff is friendly.

First of all thank you guys for being flexible and consistent! In my opinion, this is the best…read morestorage business in the West valley. I received great customer service. I did not have to have my storage for a long time but the time that I was there I was treated fairly and consistently with great customer service. I will refer anyone to check them out, Blessings

Don't rent U-Haul . Front desk person either has Alzheimer's or is totally incompetent …read more Rented a truck and returned it the next day and they never checked my return in, have no record of me but I'm definitely on video. Corporate so far is just as incompetent . They have been charging me daily for a truck I turned in days ago. I talked to corporate management and they were going to fix it and they just charged me more. Called again today and talked to a very helpful person and he stated I was called with no answer and message left which is a lie. We will see what happens but I would recommend staying away from that cluster#####. I have spent more time on resolving this than I was actually in the rental truck.

I'm sorry I missed putting down my rating sooner. I worked with Deb directly and she walked me…read morethrough the process from beginning to end. Great people always deserve to be recognized. Thanks Deb!

There facility is neat and clean and well monitored and Lou at the front desk is the best…read more Personable and caring. Highly recommend!

Lou is great! We've been here for a year and they have always been helpful if needed. Would highly…read morerecommend this storage spot!

Pam was very helpful the staff helped me locat a room that would fit and made sure the had…read moreeverything I needed. Highly recommend and price is better than others.

I chose Sundance Self Storage because the facility initially appeared clean and straightforward,…read morebut my experience raised concerns about transparency and customer service. During the lease signing, the paperwork was reviewed page by page, yet no one clearly disclosed that an additional $18/month protection plan would automatically be added unless I provided my own insurance. I immediately explained that I already had homeowners insurance covering stored property. I was told proof would have needed to be provided before signing, which I would have gladly done on my phone or by emailing documentation if that had been explained beforehand. I sent proof of insurance the very next day within the required timeframe. The protection plan was removed going forward, but the original $18 charge was never refunded. The amount itself was not the issue; the concern was the lack of disclosure and how the situation was handled afterward. The contract also states the facility receives revenue from these protection plan transactions, which creates an incentive for the charge to be added by default. The larger issue involved the promotion. I was told the second month would be free with autopay, yet my card was still charged. When I contacted the office, I was told the credit would be applied to March instead. Because this is a month-to-month rental and I moved out on March 7, the promotion was never actually honored and I paid for both months. Customer service also became part of the issue. On one visit there was a sign stating the office would reopen at 3:00 PM. At about 2:57 PM I could see Ms. Cathy outside sweeping a few feet away. She saw me waiting but did not acknowledge me and continued sweeping until exactly 3:00 PM before returning inside. I was coming in to finalize cancelling my unit, and that interaction reinforced my decision. Customers should also know the office closes daily for a one-hour lunch break and access ends at 7:00 PM. If assistance from the front office is needed outside those hours, there may be no staff available. Before posting this review I attempted several times to resolve the issue privately; in person, by phone, and by email while I was still a customer. Each time I was told there was nothing that could be done. 3/9/26 - Response to owner Thank you for the response. I would like to clarify a few points with supporting screenshots and attachments. There was never a refund issued. The office email states March was credited after the February payment processed. I moved out March 7th, after the assumption that I was going to stay longer. Proof of my homeowner's insurance was provided January 3, the day after signing. The protection plan was removed going forward, but the original charge remained, still no refund. The promotion advertisement states "1st Month Free - certain restrictions apply, see manager for details." I specifically asked the manager about the promotion at signing at Sundance Self Storage. At no point was it explained that maintaining the TPP was required to receive that rate. Because that requirement was never explained, I later emailed to confirm that enrolling in autopay meant the second month would be free. Promotion contingent of TPP still not disclosed. I included screenshots of the promotion, advertisement, receipts, email communication, bank transaction, and hours listed on the website and Facebook page that do not have the mandated hour breaks posted. Those wanting to visit Sundance Self Storage should plan accordingly. I wish this level of time and effort had been applied when I originally tried to resolve the issue. Thank you for the response, which provides additional clarity.