20+ years and never a late payment. Needed extra time to make a payment and was charged $796 to get…read moreinto my $280 monthly rental. No way around, rude, rude managers. They are disgustingly unkind people. If you want to deal with humans, this is NOT for you. Would give th a minus one if possible.

From the owner: Drive Up Self Storage is located in Baytown, TX on Garth Road next to the Wal-Mart Supercenter, and…read moreproudly provides residential and business storage options in a clean storage facility. Visit Us Today. Our friendly managers provide you with professionalism and the utmost in customer service. Whether you need storage for household or business items, record storage, boats, RV's or a motor home you can be sure we have the solution for you. We offer a wide array of sizes from as small as a 5x5 to as large as a 15x60. Stay out of the weather by renting a unit in our covered drive-thru building.

My sister in law & brother rented a storage from this place and most of their things were stolen…read moreout of their interior climate controlled storage. They don't offer cameras on the inside of the storage units. The outside cameras are very poor quality. I highly suggest you think twice before you store your belongings here. Find a more reputable company for your storage needs.

This is the first time I've ever used a storage unit and this place is fantastic ... easy online…read moreprocess, easy to get to, extremely clean and they are very friendly and helpful.

Not happy with this place. My stuff has been there for a while & I recently found out that they had…read morea RAT infestation. No one bothered to call or email me to let me know. I only found out about the infestation because I had to get something from my storage unit. The minute I walked into the building it smelled so bad!!! I open my storage unit & see a freaking DEAD rat stuck on the floor. I am very disappointed. I know my stuff is ruined. And all I get from the guy that sits in the front is for me to make a claim. I'm disgusted. The worst part is that if you don't go to your unit that often you will never know. Meanwhile, you're things are damaged by these nasty creatures.

Please stay away from this storage place I had to throw away most on my things. It's been months…read morenow I'm contacting the office and nobody haven't contact me yet. I had insurance on the storage unit still no one have contacted me.

was told I could get a cash discount if I referred someone and I did and got a confirmation email…read morebut never got the cash. I've texted called and emailed and always got negative feedback from The worker named Faith saying that the process was not done right but I know it was because i got the confirmation email once my friend got the storage. she didn't even try and just told me there is nothing she can do!

First time using a storage unit out of necessity. I inquired through their toll-free customer…read moreservice number. They offered me a promotion that locked me in at a lower rate to lease. Got everything secure and headed there to finish signing up. I get there and there is surprise after surprise about how much everything would cost to get started. The counter clerk said the price I was quoted was for an upstairs unit, which I would have had no problem renting if they had an elevator, but guess what they don't? I was also informed there would be a $29 service fee, and in addition to this, a lock was needed that cost $17. So what was supposed to be approximately $85 with tax has now become $150. Bait and switch and scam at work here. When I told the clerk about the promo price, her response was that it was a mistake on the quote, no offer to accommodate. Poor customer service! She also asked about my homeowners insurance to protect my belongings. Otherwise, I can purchase their policy, I had to go back and get the policy from home, which was an inconvenience. All of this could have been told to me beforehand on the phone. The unit itself is climate controlled and is a 10x10. Also, my unit is on the farthest reaches of the property towards the back. Unfortunately, there is nothing positive to note on this review except that it is literally 3 mins away from home.

Jamie was efficient and friendly on my service of becoming a new customer at this business…read more I was on a time frame of putting things in storage. Facility has gate ,but was locked at closing. not being from here and needing a unit to get things out my current situation,it was an inconvenience not being able to get in gate. A key or code at gate wood be more efficient for those that are not from there.. but you ver all friendly staff

Bay Mini is hands down the BEST storage facility I've ever used. The customer service here is…read morebeyond amazing. The manager Jamie, is such a personable and kind-hearted person. I'm not messing around, that's my girl! Unlike other places that harass you the moment your payment is due, she truly works with you and understands real life situations. Jamie is an absolute sweetheart even though things happen, she tells me the truth and puts me on the track I need to be on. I appreciate that because she's solid but gives me grace as well. Every time I walk through the door to go see her, we both just smile at each other before she comes to hug me and asks how I'm doing. Like clockwork, making me feel genuinely valued. No matter how busy she is that girl always makes time for me, and that level of care is something I don't even get in my personal life! I see how hard you work, yet you never make me feel like a burden. Jamie, thank you, for your kindness, for keeping our unit safe, and for always making me feel welcome. You are the HEART of this business, and I will always appreciate you! By the way, it ALWAYS smells amazing in your office!