I didn't give this place 5 stars due to the horrible, barbaric customer service I received from Cristina reference # 27. I wasn't going to deal with someone's horrid behavior so I asked to speak to someone else and to my surprise she actually transferred me to the supervisor Ana. Ana was uber friendly and so helpful with my all of my questions as well as with my bill and closing my account and she made it such a smooth transaction. THANK YOU ANA!!!:) read more

I got this bill late on Friday, so I can't even call until Monday. Not to mention, the bill is for $20, and I haven't been to Denver in over 12 years! Absolutely ridiculous! read more

Terrible thing e-470 is, just a company to gouge the consumer. Continuously putting in new ways to give tickets and they make it near impossible to challenge them. Sad, as a Veteran who helps make it possible to exist, they couldn't care less. All about the money. read more

THIS IS A SCAM. Even if you have 3 people in your car, they will send you a bill. I recommend taking a selfie with timestamp when driving in HOV lane. Sounds real safe, eh? Check you bill and call them with the selfie when they send you a bill. I wonder how many people are not checking their bill and are getting scammed. read more

I appreciate the toll lanes, have a bit of an issue as I already pay taxes for roads to be cared for - but when I use the express lanes I acknowledge I need to pay. The billing system is horrid, honestly sometimes I just do not get to it but these jerks send you to collections if you are a week or two late. I have logged in so many times to pay my tolls but it will not let me because they sent it to collections - the collection company does not give an online payment option. I hate that I have to pay because I already paid for the roads but no matter how many times I try to pay they shut me down - likely for more late fees and lawyer fees - Do better Colorado! read more

I had received a letter from Express Toll, a payment invoice, stating that my vehicle was on the E470 Plaza C South expressway in June 2026 and that I have an unpaid charge. The big issue is that we live in California and the vehicle in question is registered in CA and has never left the state. I emailed and called asking for them to produce a picture of my vehicle and they could not produce it. read more

We drove south through Colorado from Greeley and encountered toll lanes. The signage is confusing enough so that it is basically high-speed entrapment. The state should be ashamed of itself taking advantage of people coming through their state. It's like having a trooper given tickets out to every out-of-state vehicle except for its electronic extortion. Good riddance. Won't be driving back to your neck of the woods anytime soon. Thank goodness!! read more

The most terrible website I've ever been exposed to. Horrible. Its website is archaic, "horrible," and difficult to navigate when trying to manage specific charges. They change sign-in and don't know about user experience engineering, apparently. It's virtually impossible to make a payment. read more

Terrible. The make model and plate number should be on the bill or a legit number of reference for the bill. I have to pay the toll bill for my husband because hes gone. With his truck and idk the license plate number? Customer service is a joke, Colorado is money hungry for late tolls. There is NO valued customer. Good luck. read more

Absolute thieves. If you want the definition of legalized extortion, it's these people. I got a $1.50 toll but I can't ever pay it. The website won't accept ayment until the late fees are over $100. Whenever I contact them by phone or mail, they send me on a gild goose chase for information. The website suddenly starts working when you owe over $100. Their offices are usually closed so there' no in-person payment possible. If you get a toll bill from these people, and you can afford, contact a lwayer immediately. read more

I had a temporary license plate on my vehicle and was charged quite a bit more than usual (I have other cars with the transponder). I called in to talk to a rep to see if I could get the correct charges applied. The rep was the nicest, most professional person ever (I believe her name was April). She knew her job well, cared about my problem, and fixed it on the spot. I couldn't be happier with my experience. More companies should hire quality employees like this. She made my day better by her professionalism. Thank you, April! read more

Everything. They NEED to improve EVERYTHING. ExpressToll mails statement 3/4/2026 (dated 3/3/2026), with a balance shown of $116.94. Call to figure out what's going on and I get told I somehow owe over $250 and that they are "doing me a favor" by waiving $75. Where/how do you mail a statement indicating $116 is owed but magically the total payment to rectify the situation is more than the statement even indicated?! Make it make sense. This is ridiculous. "Our statements were reading the wrong plate number." Okay...that is my fault how? If you had the wrong plate number and you "just fixed it in [y]our system" but somehow all but 2 tolls in the last 10 months have been read and recorded correctly. Yeah, I'm sorry, ExpressToll, that makes absolutely no sense. Do better. read more

This company will send you to collections without first sending you a bill. I had apparently gotten into the toll lane at some point (my original bill was $9) but I didn't even know I owed money until I got a collections notice. I think this is common practice with express toll but it really should be illegal. Heads up everyone! Don't use express toll unless you are on your way to the hospital and you're f*cked either way. read more

been trying to pay my toll bill but they changed the website. You have to have an account to pay. If you make an account, they want you to pay for it as well. Last time I paid I did not have to have an account. So stupid fix your website. read more

You cannot ride in Denver HOV lanes until you have paid expresstoll. Really a shame that local governments get in bed with these scamming private corporations. Website is terrible, customer service is terrible, billing is all wrong, any errors that they create turn into late fees for there customers. Avoid at all costs. But they know theyre terrible and dont care. read more

Terrible website, Makes it impossible to pay tolls so they can charge you late fees. Scam.

This people really get me sick I been one full year so stressed so worry they keep charge me more and more for a bill I prove to them all documents they need. Yet either they don't answer me or they don't accept documents even the DMV tell me take them to court but I just need to finish with them this bill is not min and the car I sold it 6/07/2023 and the bill come 10/2023. Is really fraud and something most done to make them pay for all that read more

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Trying to create new account but website doesn't work and customer service is terrible.

Totally inept customer service. Tyringt o combine two accounts into one. They say the need a POA from my parents to add/change a credit card. Im trying to give them money. I told them to pound sand. Tom read more

Highway robbery is what this is. Used the tolls for a few weeks with the transponder to get back and forth to work. I now owe more than my car payment... I would highly recommend finding a different route if you are thinking about using this "service" read more

Wow, Government gone bad for sure...Huge fee's for an RV 15 mins and approx 30 miles cost over 40 Dollars!! Avoid at all costs, will never travel that way again and or spend my retirement travel dollars in Denver area! Website is a joke, customer service has no clue about their own site. They offer a significant discount but only if you create an account and add 35.00 to the amount due as a deposit. Took over an hour to get to someone in customer service who could clarify and provide actual info on their system and terms of use and explain the very misleading information on the statement and website. No discount unless you open an account and give them even more money! Misleading statements offering discounts! Misleading phone messages that offer discount codes, actually a marketing scam to get you signed up for spam! Customer service with no clue! Supervisors who obviously trained them and know zero about the policies. Cancelling your account is not allowed for 6 mos, all while they earn interest on your money! AVOID THIS ROAD! HIGHWAY ROBERRY !! read more

When I first signed up for the express toll I had some questions so I called up and the person that assisted me was quite helpful. A few years later a rock hit my windshield and I lost my transponder and again calling up to talk to an agent they were very helpful and immediately sent me a new transponder. I have nothing negative to say about the personnel. I have nothing negative to say about how they try to keep ahead of the weather and get the roads clear. It cannot be an easy job of that I'm sure. I just want to thank you for being kind and walking me through and helping me. Thank you for the job you do on the roads with our unpredicted weather. read more

AVOID ESPRESS TOLL LIKE THE PLAGUE! Oklahoma signed a reciprocal agreement with them in 2024 which resulted in me getting a Colorado express toll charge on an OKLAHOMA highway. I have been trying to get this straightened out and Close my account withthem since Sebptember 2024. They recently notified me they have finally closed my account but the $35 refund never got to me. Last call I was told that it had gone back on my credit card. I asked for them to email me the info showing that which they said they had done before I hung up the phone. Waited several hours and still no email, even checked the spam folder- nothing. What a bunch of inept individuals. Every time they promised me an action by a certain date they were late. 2/3/25 update. Spoke with supervisor CP and info on their end is it has been refunded. Suggest I wait 7 to 10 business days to see if it shows up. I will wait. CP was very nice -I enjoyed speaking with her. read more

I received a response from "someone" at Expresstoll claiming that they have not raised toll prices. Really? My last review said the express lane was $1.80 from $.60. Well, now it's $1.90. And tolls haven't been increased? Never mind heading East around 4:00pm - A whopping $3.50 express lane toll to go from Broadway to I25. Perhaps these prices would be tolerable if C470 were clear of ice during the winter, but nope, just as treacherous as any other non-toll highway. read more

Used Eastbound 470 access right before Santa Fe and CTIO said this is exit only. Such a SCAM and deceptive to collect $75 for using access entry / exit area they say is only an exit. Unreal. No wonder they are collecting billions on express toll when charging consumer $75 to enter. No customer service available since it's Polis and government CTIO board appointed by Governor P read more

These people are absolute scum. The first bill they sent me already had a 20 dollar late fee on it because they didn't send the bill for a whole month. I tried to dispute this and they refused. And now I am trying to pay another toll, even though once again I am not receiving any bill for it. The website doesn't work and I called and tried to pay the bill and they had no record of it. It is time to completely stop paying these crooks. What a pathetic organization. I highly recommend we stop giving them any money, read more

Our son passed away in 2020, that was hard enough to deal with. 6 months ago we received an E 470 statement in our son's name, showing a $35 balance. I called & asked why we received anything from them with our son's name on it & they couldn't explain why. They asked for the death certificate & some paperwork to be submitted & I did that. They sent me a check for $35 to clear the account but the check's in our deceased son's name. Nothing I can do with this check 4 years later so E470 gets to keep the money. read more

Absolutely terrible. Outrageous prices (I've heard one of the most expressive toll-ways in the Nation) and one of the most complex billing processes out there. I suspect the complicated billing is intentional so they can rack up late fees. You now have to setup an account to pay on their website. No thanks, I don't plan on ever getting on that toll again, so I definitely don't need all of the junk mail. Call the automated phone system and it takes way too long just to pay a fee. I live in southeast Aurora and have family/friends that live out here too. I am constantly on Gun Club Rd. several times a month. I avoid E-470 like the plague (12 years since I last used it) for the reasons mentioned above. I will not get on there for any reason. A few weeks ago, a family member was taking us to the airport using our vehicle. They mistakenly got onto 470 due to a bunch of road construction going on and I got the bill in the mail. It for sure reminded me why I never, ever get on that damn thing and never will again. read more

Let's all go back to 1980 when there were no tax lanes, oops I mean toll lanes. The toll lanes are a tax hidden as a fee for the far left socialist state of CO. It's a way to increase the state budget from $8 billion in 2006 to $40 billion in 2024 without having to go to the citizens to ask for more money to pay for things like free daycare, and free money for everyone not working who do not want to work and pay taxes. I've lived here since 1976 and seen a total transformation from a great place to live and raise a family to the state I can't imagine ever moving to. My recommendation is, just don't use the toll roads and lanes ever. If everyone stops using them, the state will have to abandon charging these stupid high taxes (Tolls) and open the lanes for all to use. With my experience driving a service vehicle I have never really saved much time using the toll roads and lanes even during peak rush hour. The company I work for will pay the tolls if I choose to use a toll road but I still will not use them as a matter of principal. I have been ripped of by E-470 toll authority in the past and will never use the toll roads again. read more

Lazy worthless pieces of garbage. My car was stolen via Hotwire, I reported it stolen immediately and NO action was taken to retrieve my car. The thief even drove through the toll which should've got him pursued and my car retrieved but instead all I got was this idiot's toll bill in the mail and I had to pay extra to get a police report to prove I reported it stolen and even after all that headache, I couldn't send it to an actual person for review. Ended up just giving up on this lost cause of an administration. They let my stolen car drive by and took no action other than trying to add insult to injury. Worthless scummy thief abetting entity. Not sure who I'm more angry at. The evil worthless loser who stole my Subaru and all my stuff inside it (even an expired passport. Probably leaked my identity and sensitive info too), or the worthless government agencies that failed to protect me and retrieve my car free of charge. I was failed by so many people in this incident and it has left me traumatized even years later. Having a car stolen is such a vulnerable, violated and hopeless feeling and ExpressToll and Denver PD failed me miserably and I'll never forgive them. All they had to do was pull over a car that was reported stolen and it should've been flagged in their system so the second he drove through the toll, he would've got pulled over and arrested. Instead, that scumbag remained free on the streets and probably stole more cars after destroying and abandoning mine outside the police impound. I hate you. expresstoll. I hope you get sued into non existence. read more

By the time bill is received, it is already late, so another $5.00 fee. pay $9.20 to drive two miles. Often get bills for my license plate when never even in the northern part of the state. Total scam on top of being a total rip-off. read more

As a tourist I can't understand why the state penalizes us. We are forced to have the tolls go to the rental agency and pay their exorbitant fees. I would think you would want to welcome tourists. Traveling through multiple states we're expected to know to set up accounts ahead of time. There should be a universal pass or a way for us to just call and pay. We won't be back. read more

Such a massive corrupt organization that doesn't take accountability for anything. Charged me $25 per minute (per toll gate but they are so shortly spaced that this is what it ended up being) for driving in the toll lane while towing my broken down car even when there was no signage indicating this fee until you were already miles into the drive. Can't leave the lane either or that's a $250 fine so you are completely trapped. At least they have signs for that one. Called them several times and the customer service agents were very rude and didn't help with anything. They said they don't do anything with the signs and that I had to pay the fine anyways. On one call I actually got someone who had a smidge of humanity to try to assist me. He claimed he was going to work with finance and email me back. Got no further correspondence until they said my account is deactivated and I still owe the money. It's completely criminal the way this is run and I really hope they get investigated. read more

around idaho springs on i-70. i now just stay in the slow outside lane no matter what the signage says, as i got ticketed twice. no 3 times! thinking it was free when it said open, meaning free to use for all. when it says close, i figured that is when they charge the toll. it seems abvious to me. now i am still lost. which one is it? read more

Fifth time on the phone with these folks because in 2021 they weren't sure if the temp tag number was a '6' or an '8' and now twice again in 2024 due to the same temp tag number apparently being stolen. In 2021 the pics showed a white SUV and my CAR is blue so fees were dismissed. In 2024, vehicle is a grey SUV. EXpressToll says I need to file a "Stolen/Lost License Plate Affidavit" with the DMV. I've had a permanent plate since early 2021 AND I accidentally used your E-470 toll road in late 2023 and paid the bill. DON'T YOU PEOPLE HAVE ACCESS TO THIS INFO? These folks are apparently hard-up for money! Ruin my credit at your own risk ASsholessTolls. I WILL sue and you WILL pay my legal fees plus MEGA-distress, guaranteed. read more

Zero is not an option! I thought that taking toll way E470 would be max of 2-3 dollars. It was 8+ since they have multiple "Plaza 'tolls" along the way! Charging for roads I have already paid for with TAXES, it is unconstitutional! This is literally Highway robbery, however, your representative Daniel #813 was AWESOME, helpful and a gem! read more

Predator Company from HELL that Preys on the Poor This company is built on THEFT. It is built on FRAUD. It is built on TYRANNY. Years ago, I used the I-25 express lane. The Sign CLEARLY said, "HOV 2+ FREE" in more than one place as it always had-and I have photo proof. So, I am my passenger used the lane. Next thing you know, I get a bill in the mail. I contacted them with my photo proof attached and informed them that the charges were invalid. They responded by telling me that a transponder was now required. However, THEIR SIGNS SAID THIS NOWHERE. Further, they blamed the state by saying that they are responsible for THEIR SIGNS. I informed them that I would not be paying these fraudulent charges. I intended to pay only "legitimate" charges (not that any tolls are legitimate because the very concept of paying to use roads you already paid for is outrageous), but you know what I mean). However, their archaic and HORRIBLE website would not let me choose which specific charges to pay and I could only pay the oldest first-meaning I would have to pay the fraudulent charges before I could pay "legitimate" ones. So, many months went by and I was not able to pay the "legitimate" charges because the fraudulent stood in the way. I pursued them multiple times to get the fraudulent charges removed, and they refused to take responsibility for their incorrect signs or remove charges. The charges then snowballed over the months into over $1,200! That's right-the price of a cheap used car. It was made of tolls, court charges, and civil penalties. But it gets even better. Colorado passed a tyrannical law allowing toll roads to initiate a stop on renewal of one's vehicle registration (which we do not actually have to have in the first place) for unpaid tolls. So, I started getting threats in the mail that my registration would not be renewed. I went to the Aurora location to speak to them face-to-face and communicated what I had communicated long ago via e-mail. After back-and-forth with the front desk and telling them I would write a check for every legitimate charge right then if they removed all of the fees. They still refused. I did get them to work the amount from $1,200+ to $800 something. Having already been in years of financial struggle due to getting screwed elsewhere, paying this was horrible and infuriating. I paid HUNDREDS of dollars of my hard-earned and much-needed money...for WHAT? For ABSOLUTELY FREAKING NOTHING!!! All because of incompetence, predatory behavior, and lack of any compassion. All because a company in the BUSINESS OF ROADS lied on their ROAD SIGNS. Make no mistake. This is a branch of GOVERNMENT, NOT a private company as they claim. If a "company" can prevent you from using a road YOU PAID FOR unless your PAY AGAIN and the make you PAY LUDICROUS AMOUNTS IF YOU DON'T PAY and then STOP YOUR REGISTRATION FROM RENEWING, leaving you DEAD IN THE WATER, that is called GOVERNMENT and it is called TYRANNY and OPPRESSION. To make it worse, me not having the money didn't phase them at all. In addition to my businesses, I drive weekly with Lyft and Uber. I avoid the toll roads at all costs and have only been using it if a customer requests it. --- CALL TO ACTION! --- PLEASE, JOIN ME IN BOYCOTTING THIS LUDICROUS COMPANY / BRANCH OF GOVERNMENT! Take the long way home to make a ridiculous, immoral, dishonest, FRAUD of an organization SUFFER. read more

EXpressToll - BOYCOTT all toll roads! BOYCOTT this predatory organization from hell! See review by Franz Schneider for details. - Public Services & Government Near Me - Aurora, Colorado

There is no one answering the Customer Service line on a Monday (not a holiday). Does ExpressToll's Customer service even exist??!

Expresstoll is not able to match payment from my parents checking account to their expresstoll account????? What the heck. so they can send a payment and not get credited and that is on the two 85 year olds???? I think not. read more

This place is terrible. Allegedly you can pay online but only if you set up a prepaid account with $35 deposit for tolls. Zero stars would be more appropriate. CO lookout this is a junk service, I highly suggest you look at other options for tolls. read more