I don't recommend this place for young children. I don't think the speech therapists here have…read moreexperience or for the younger child toddler age. When my 3 year old son was not progressing at the rate they wanted they wanted to take a break. Then didn't call me back for months. This lack of relationship led to my son being anxious at appointments. I think they lack the patience/experience it takes to build a relationship with the child, and engage them first. I also had a co worker that had the same experience, when her son wasn't progressing they just stopped services. I think they can improves in working with toddlers.

Update/edit: sudden turn of events - due to recent billing events, I received a lengthy text…read moremessage from the owner about xyz about our last statement and personal issues...and out of spite she made the awkward decision to recommend that "I think it might be better though if you guys consider a different practice for speech therapy". So, naturally we aren't going back because why would I want my son to go somewhere that doesn't want to give him services due to personal issues with the parents because of YOUR billing practices? My Husband took it upon himself to resolve an issue and that's what we got. We found another center that will take care of him and updated practices with billing. We will miss the other therapists because they were wonderful though! I really have enjoyed my experience with the therapists, specifically Tonya and Jasper (jasper filled in once). They are friendly and really knowledgeable. They fill me in on how the session went each time. I would love to give it 5 stars but their billing could use some help. As a previous medical billing and coding specialist, I empathize with the amount of work it is to take on and manage for it being a busy and smaller office (my insurance is Tricare so it's a little more tedious I know). However, I received no bills for about 2-3 months and then got a large bill (we were coming weekly). Not sure if it's insurance fault or how it's getting billed but I'm not a fan of surprises like that. Other than that everything else care wise is great.

I went in today for a body scan and Alena and Christina was AMAZING wonderful customer service,…read moreAlena was very knowledgeable on all the Questions I asked, customer service alone is good enough for me to return.

This facility is amazing! Friendly knowledgeable staff, multiple forms of healing (cryo,…read morecompression, heat), and a clean organized space.

6 star service!!! Josh and Valerie treated my Grandmother like she was their own. Other services…read morehave refused to get my Grandma from the gurney and actually into bed due to a tight space into her room. Her safety & care was their top priority! They did not let the additional work deter them and they made what other services said was impossible possible. We intend to use them in the future and highly recommend them! Thank you, Josh & Valerie!

My 91 yr old mother had a rapid decline in hospital and opted to be placed on Hospice and die at…read morehome. I was given Tami's name with high praise from Lori at Truewood (my mother's place of residence) Everything was clearly explained to Tami regarding my mother's 24-hr care requirements until her death. All seemed in order and they met us at her home when the ambulance transported her there. Not until then did I learn that the caregivers were NOT licensed and would not be able to administer meds or suction her airway as needed. I had to pay over $12,000 in advance for 14 days of care. The staff were more like companions than caregivers, asking to do laundry or cleaning but clearly unsure how to care for a dying patient. One didn't even turn her for over 6 hrs, her face wasn't washed, her teeth weren't brushed, and I read with much distress that my mother had woken confused in the night and asked for me repeatedly but I was never called or told, even though I had given instructions call me anytime. One caregiver was pretty good with care..she knew how to position my mother, she changed her clothes, gave her a bed bath, and even brushed her hair. Unfortunately, this was the same caregiver that was curled up like a cat on the sofa, shoes off, sound asleep in the middle of the morning and I was in the apartment for a full 15 minutes before she even woke up. The last morning was horrid. We arrived about 9am and the caregiver reported she had just repositioned my mother. When I walked into the room, I could tell from her color that she was gone. She had stopped breathing and the girl didn't even notice! I called hospice and dismissed her as she stood there with saucer eyes and asked me what I wanted her to do! I called Tami a few days later and told her that I felt the staff was unprepared to care for a dying patient. She immediately got defensive, told me that the staff was assigned according to experience and there should have been no issues. She then asked for a good review. The final straw...my mother died after only 5 days and so we were due a refund. She died on the 9th. We didn't receive the check until the 4th of the following month, made out in my DECEASED mother's name and sent to the wrong address. If they had been honest about their limitations, I would never have hired them. We had other options that I would have taken. I cannot honestly recommend this company unless all you need is companion services and/or your loved one is able to speak for themselves.

This company isn't reliable. We've had several times that a caregiver wouldn't show up to their…read morescheduled days to care for my dad. Complaints have been made to management/administration and they DO NOT CARE. They claim there is "nothing they can do if a caregiver doesn't show up." But then why are we paying you guys? That's inexcusable. So you're willing to just neglect a disabled man needing your care if nobody shows up? That's so unprofessional and unethical! It is YOUR JOB TO FIND COVERAGE. DO NOT HIRE THIS COMPANY! We've already filed a report with the State.

This is a completely unethical and unprofessional company. Despite being a client of theirs for…read moreseveral months, they have abandoned me 3 times and dismiss it as "Well, we couldn't find anyone to cover the shift." But that IS their responsibility. Management should cover if their employees don't cover. You are better off going with a different company who honors their contracts.

Decent but slow on care updates. Im a current patient andbhage been here almost 2 years.read more

I would like to take a moment to thank this facility for their exceptional care and support in…read moremeeting my mom's needs. The entire staff, including the social worker and nurses, have been incredibly kind and have made our experience very positive.

Maxim hiring staff is unprofessional and is like a call center setting the office staff is…read moreunfriendly and rude.

Horrible! DO NOT USE THIS PLACE. The caregiver (we'll call him A) did nothing!! "A" would come to…read moremy parents house, kick his shoes off and sit on the couch reading. He did not help my dad as was his job. One day my dad fell and was laying in the floor for 3 hours. "A" would not help my dad stand, walk, do his exercises, nothing. He would not even make sure my dad was using his walker. He would not even empty the little urinal container after my dad used it. He didn't give my dad his lunch or medicine at certain times when asked to by my mom. My dad had so much distrust of "A" that he would tell him he didn't want lunch because he literally didn't trust "A" to fix it. When Maxim was told about all this several times by my mom, they just told her they had no one else. They did nothing to try to make the situation better. Maxim was paid thru the VA because my dad is a veteran, so I guess they didn't care to actually do their job but just wanted to collect the money. We are now moving on to a different care agency. I feel so bad that my dad, and mom even, had to put up with this awful service for so long.

This is where they send people to die. It is terrible facility it is scared, old and understaffed…read more People are rude, they were garbage bins in the hallway and I was told this would be a private facility. It was a private closet. If you care for your loved one DO NOT SEND THEM THERE!! Beyond terrible

My mother was staying at this place and apparently was taken to an outside hospital when she was…read moreconfused and unaware of where she was without even contacting me and when I went to grab her belongings they had no knowledge of where anything was and told me to check with local ambulance companies. She was taken to the hospital on a Saturday and I arrived on Monday from out of town to find all this out. That whole time not a single word from them about what was happening. Horrible experience. I don't recommend this place to anyone who cares about their family member who may need help

My father is currently in the hospital after a fall last week. He is on blood thinners. He…read moreliterally is a miracle as he survived a dissection of his aorta that tore down to his femoral arteries. He was treated with extremely poor care after he was moved from a one person room to a three person room. He was there less than a month. Huge disappointment!!!!!!!!

I would rather not give 1 star. My dad went in for rehab for his legs to get stronger . It was…read moremostly CNA that work their . 3 men per room 1 public shower. The place was filthy. They had nothing to clean the rooms with . My dad was in the middle and he had no privacy curtain or TV . Food was horrible. Dementia patients on the same floor that screamed and threw things , they also would come in my dad's room. No security.