This is where they send people to die. It is terrible facility it is scared, old and understaffed…read more People are rude, they were garbage bins in the hallway and I was told this would be a private facility. It was a private closet. If you care for your loved one DO NOT SEND THEM THERE!! Beyond terrible

My mother was staying at this place and apparently was taken to an outside hospital when she was…read moreconfused and unaware of where she was without even contacting me and when I went to grab her belongings they had no knowledge of where anything was and told me to check with local ambulance companies. She was taken to the hospital on a Saturday and I arrived on Monday from out of town to find all this out. That whole time not a single word from them about what was happening. Horrible experience. I don't recommend this place to anyone who cares about their family member who may need help

It's too bad zero stars and a warning icon are not options on the reviews tab. I am Absolutely…read morehorrified at the care my father received here. It almost cost him his life. Unfortunately, we're not as close by as we would like to micromanage everything, even though we called routinely this nursing rehab failed to inform us of critical details, such as him not receiving physical therapy that was prescribed. Contracting C-diff, Not rotating him, within a month he had about 30 bedsores. And I won't get into the absolutely disgusting hygiene he had when we saw him after a month I've been in this place. Shame on you, Acacia. Nobody deserves to be treated with such neglect.

Do not take your loved one here! They do not have compassion for the elderly who suffer from…read moreillnesses that are out of the patient's control. The new nurse Drew has zero compassion for people. They act like they care but they don't. Very very disheartening.

Amazing place the first day, but after that we realized the night time people are incompetent at…read moredoing there job, took hours to get my mom her medicine pain killers, only one nurse would change my moms nefrostomy tube bandage ty sean, all other nurses never did it. Sean hands down is the best nurse there. The biggest thing thou is a faulty oxygen reader that made them rush my mom back to the hospital in the middle of the night let alone it happened on her birthday so she had to spend her birthday in a hospital where no one could visit but one at a time. She also kept saying she was breathing fine but still "rushed her to the hospital" no lights or sirens must of been a huge emergency huh...

Let's just put it this way, it's no where I want to be. Staff never seem to be around when you…read moreneed them.

For the most part the care is good, though I wish they had more staff to make it even better. I go…read morethere a lot to see a family member and often feel sorry for the staff, who are yelled at, called names, treated like slaves, and overworked. I would not want their job for a million dollars! Old age is terrible and often comes with much pain and suffering. Many times I've witnessed a patient threatening them in one way or another, and that can't be good for their moral. One such patient suffered from what I believe was dementia, and often bit the nurses caring for her. I understand the poor soul had very bad back problems, and that's why she was lashing out. But often the staff have no help at the moment, and must get the patient from one place to the other, as quickly and painlessly, as possible. I send a prayer for the staff and patients to our Lord Jesus for happiness in their jobs, and a speedy recovery for their patients. I put 4 star not 5 because there's always room for improvement.

Beautiful facility, clean and professional staff, they really care about your progress and help you…read morefeel at home. I would recommend this to anyone.

This is my husbands 2nd time at Encompass. After knee replacement surgery 2023-2024-wonderful…read moredoctors, nurses, CNA's NP, maintenance & cafeteria. All workers there treat the patients with the upmost care. Our 2 weeks there were wonderful. Best PT & OT staff I've ever seen. Fast forward 12/30/25 my husband was moved there by Memorial Hospital after he was there for 2 weeks with GBS. We were there for 17 days. They worked with him & today he was able to come home. 2nd time he's had GBS in 34 years. Staff was incredible-especially Dr J & NP "Jay" OT & PT awesome 5 Star plus in every way. Thank you Encompass. What a wonderful team. Special thank you to our friend Rachel Young

Following my knee replacement, I stayed with Encompass for 6 days - what a difference those 6 days…read moredid for me towards my recovery!!! The nursing and aide staff were AMAZING. All very kind, patient and very helpful. The dietary/nutritional options were always very good. I would recommend Encompass to anyone needing help following surgery.

This is a 10 Star operation. I was discharged from the hospital on a Friday. On Saturday, RN…read moreHalpreet called and set up an appointment the next day, on a Sunday, to see me. Then on Tuesday I had my first physical Therapist, Brittany visit, then on Thursday I had Occasional Therapist, Edwin visit me. All 3 were compassionate, friendly, and very knowledgeable. What they have done for me has been unbelievable and greatly appreciated. I was even seen on Monday, a holiday!! What a shock. The service from Progressive Home Health care and these 3 people have put the word Extra into Extraordinary!! Thank you, Thank you. Stan Sogsti Lodi, Ca.

Nurse just showed up no call no appointments I just got out hospital because I suffered stroke…read more Nurse that was assigned to my case was rude and didn't call before showing up to my home. She rushed me when I could barely speak trying to get my words out. She forgot to bring paper work for my signature. She just wanted to get here have me sign papers and leave she didn't even stay here to help me. I would not recommend this home health care company. I had a bad experience with them.

I want to thank everyone at English Oaks. The quality of care was awesome. Everyone…read more was so helpful and always had a smile on their face. Thanks Steve Glovsky

My pops was here for about 8 months before he passed. They treated him with dignity. Like most…read morepeople in a facility he would have rather been home. The staff was caring and took care of the patients. He would entertain the other patients and the staff with his harmonica playing. The nurses would come in and listen. They treated him very well. I currently volunteer there now as well. And thank them for taking care of him.

The front desk lady, Gloria, is the most wonderful, caring and positive person. The management is…read moreinvolved and compassionate. The cna's, housekeeping staff, med people and dining room staff are all friendly and positive! My father's room is very nice and he is very pleased with the food. There are many activities and even outings. It's only been a week, but so far I am pleased.

I was helping my father look for a place that would meet his needs and his budget when we took our…read moretour of Stratford Place. The staff greeted us and was very friendly. The place itself was very up to date, clean and lovely inside. We were very impressed. The only down side was the cost for the space. It was to be expected for the area though.

My father is currently in the hospital after a fall last week. He is on blood thinners. He…read moreliterally is a miracle as he survived a dissection of his aorta that tore down to his femoral arteries. He was treated with extremely poor care after he was moved from a one person room to a three person room. He was there less than a month. Huge disappointment!!!!!!!!

I would rather not give 1 star. My dad went in for rehab for his legs to get stronger . It was…read moremostly CNA that work their . 3 men per room 1 public shower. The place was filthy. They had nothing to clean the rooms with . My dad was in the middle and he had no privacy curtain or TV . Food was horrible. Dementia patients on the same floor that screamed and threw things , they also would come in my dad's room. No security.

This facility is the worst place ever they treat there employees like shit. I worked here and…read moretechnically still employed here but I hurt myself pulling up a patient and was placed on light duty and because I didn't do a worker comp claim the chose not to put me on light duty. Instead they told me I can't go back on the schedule until I'm released from light duty but I have a pinch nerve on my spine so I'm not gonna be released no time soon, cold part about it I use to worked doubles all the time and I did 1on1 which is light duty. Crazy then another thing last year when my mother was dying I asked for fmla so I could spend every moment I had with my mom they didn't have the papers in the facility and I was told my job was in jeopardy for missing to many days. So the last week my mom was on earth I had to come to work instead of spending all the time I could with her.Another thing I was in the hospital a few months but and the Scheduler Kim Nally call saying am I coming to work and I asked her what do you want to do roll my 2ivs over there and work.Kim will look out for you only if you pick up shifts when she has nobody to come in but if you don't jump for her expect to get called off the next week.Laura the adon is lazy I don't understand how she's still employed there and they just promoted her. You give her a complaint and she say ok she will do something about it and don't do a damn thang. I remember once I told her a patient wanted to talk to her and she walked right past his room turned her head and keep going never to go in and see what the patient need. None of the higher up care about the patients.We work with limited supplies half the time the patients don't even have briefs they pass the out like Rations.Colleen the dsd by far is so confused at everything she does and she loses important paper work. Highly unprofessional. The kitchen staff is horrible and the kitchen staff supervisor is rude. They will send the patients food out with no condiments and when you go and ask them for some it's like world war 3 to get it. Like cmon now the patients should be able to get what they ask for they pay to live there.More than half the nurses and lazy and ignore the patients you'll tell them a patient is in pain and they'll literally sit at the nurses station and won't move. On top of that I have a feeling they are racist they had a black admin and let her go now they have admin they come in for a few weeks then it's a new one. The old admission lady felt we was been forced outta her job and quit and she's black.Theres like 3 other black ppl been mistreated including myself.Thats just something for you to think about when choosing the hellhole.Worst part able it is when state comes the fake like everything is in order helping pass trays going into patients rooms acting concerned,but as soon as they leave everything is back to regular program. Like what a joke.I personally wouldn't even allow the dog to stay here. They have 1star rating which it needs to be a -0 And another thing there was a well qualified nurse that applied for the dsd position but instead of giving her the position they gave it to Laura a person that doesn't do shit. Makes you wonder. Another overly qualified Rn which is excellent by the way applied for the adon but instead of giving it to him they hired a new person .When this Rn is the best. He does rn work cna work admission work adon work and any other work that needs to be done.He actually cares about the patients and is trying to make this facility better. What needs to be done is all the higher up need to be fired and they need to bring a whole new team in the there that actually works and care about their patients and maybe then this facility would have a fighting chance.

So my mom had a big back surgery and needed to go in for rehab. This place is horrible the food…read moreisn't good at all and when you request to talk to the kitchen manager they never get back to you. There was a CNA there which was rough and rude to my mother and we requested that this lady not be able to go in her room and they said ok they understand but the next day she was in the room being rough again and had never stopped going in. The administration and social services needs help they don't do their jobs at all. There are a few really good CNAs and nurses there but the therapist did nothing for my mom and that's what she was there for. They would work on her arms which she needed to get up and walk. I'm sorry I wouldn't bring anyone who I loved to this place I think state needs to come in and check them out and speak to people who have been there or are still there. Plus I think they need to know how to communicate with all the departments. Oh and my mom had an ice machine that she was supposed to have going all the time every time we went in there was no ice in it and they didn't know how to work it and all you have to do is put ice and a little water isn't hard at all.