This is where they send people to die. It is terrible facility it is scared, old and understaffed…read more People are rude, they were garbage bins in the hallway and I was told this would be a private facility. It was a private closet. If you care for your loved one DO NOT SEND THEM THERE!! Beyond terrible

My mother was staying at this place and apparently was taken to an outside hospital when she was…read moreconfused and unaware of where she was without even contacting me and when I went to grab her belongings they had no knowledge of where anything was and told me to check with local ambulance companies. She was taken to the hospital on a Saturday and I arrived on Monday from out of town to find all this out. That whole time not a single word from them about what was happening. Horrible experience. I don't recommend this place to anyone who cares about their family member who may need help

It's too bad zero stars and a warning icon are not options on the reviews tab. I am Absolutely…read morehorrified at the care my father received here. It almost cost him his life. Unfortunately, we're not as close by as we would like to micromanage everything, even though we called routinely this nursing rehab failed to inform us of critical details, such as him not receiving physical therapy that was prescribed. Contracting C-diff, Not rotating him, within a month he had about 30 bedsores. And I won't get into the absolutely disgusting hygiene he had when we saw him after a month I've been in this place. Shame on you, Acacia. Nobody deserves to be treated with such neglect.

Do not take your loved one here! They do not have compassion for the elderly who suffer from…read moreillnesses that are out of the patient's control. The new nurse Drew has zero compassion for people. They act like they care but they don't. Very very disheartening.

Everything has been good. I havent been able to stop coughing need a cough medicine. I haven't met…read morethe dr. However I need to get this cough under control. But everything else is good

most of the care I get is good but some of it isn't good…read more the food is generally good to my satisfaction as it's a special diet I'm on. hoping toc get it rectified

Do Not Send or allow loved ones here ! Dirty and no privacy at all for their residents, absolutely…read moreno security people walk thru loved ones room to go outside and smoke the staff is probably overwhelmed as they do have time to clean bathroom prior to loved one arrival also no care was given to her once she did arrive as she was unable to walk due to a femur fracture and needed to use restroom. She was given a walker and told its right there use it when you want. She held it till I checked her out as bathroom was dirty. Pictures on website look nothing like actual Facility.

I had a client here who was treated amazing. The food was good, and he had snacks on hand anytime…read more They even gave him ice-cream when he had a sweet tooth :) The office staff was very helpful as well!

Encompass Health has a beyond spectacular staff with knowledge of the newest developments in…read morephysical and speech therapy. The gym and exercise facility is first rate. Every piece of equipment that is used is sanitized immediately. When you ring your bedside call button the nurse comes in a timely manner and meds are delivered on time. We were told by doctor's hospital that my mother was not a candidate to qualify to go there while in fact she was. We questioned the system and called Encompass directly. Encompass had a representative in my mother's room at doctors within two hours pre-registering her. If you have the option to go to this facility, don't let them send you anywhere else!

Following my knee replacement, I stayed with Encompass for 6 days - what a difference those 6 days…read moredid for me towards my recovery!!! The nursing and aide staff were AMAZING. All very kind, patient and very helpful. The dietary/nutritional options were always very good. I would recommend Encompass to anyone needing help following surgery.

This is a 10 Star operation. I was discharged from the hospital on a Friday. On Saturday, RN…read moreHalpreet called and set up an appointment the next day, on a Sunday, to see me. Then on Tuesday I had my first physical Therapist, Brittany visit, then on Thursday I had Occasional Therapist, Edwin visit me. All 3 were compassionate, friendly, and very knowledgeable. What they have done for me has been unbelievable and greatly appreciated. I was even seen on Monday, a holiday!! What a shock. The service from Progressive Home Health care and these 3 people have put the word Extra into Extraordinary!! Thank you, Thank you. Stan Sogsti Lodi, Ca.

Nurse just showed up no call no appointments I just got out hospital because I suffered stroke…read more Nurse that was assigned to my case was rude and didn't call before showing up to my home. She rushed me when I could barely speak trying to get my words out. She forgot to bring paper work for my signature. She just wanted to get here have me sign papers and leave she didn't even stay here to help me. I would not recommend this home health care company. I had a bad experience with them.

I want to thank everyone at English Oaks. The quality of care was awesome. Everyone…read more was so helpful and always had a smile on their face. Thanks Steve Glovsky

My pops was here for about 8 months before he passed. They treated him with dignity. Like most…read morepeople in a facility he would have rather been home. The staff was caring and took care of the patients. He would entertain the other patients and the staff with his harmonica playing. The nurses would come in and listen. They treated him very well. I currently volunteer there now as well. And thank them for taking care of him.

The front desk lady, Gloria, is the most wonderful, caring and positive person. The management is…read moreinvolved and compassionate. The cna's, housekeeping staff, med people and dining room staff are all friendly and positive! My father's room is very nice and he is very pleased with the food. There are many activities and even outings. It's only been a week, but so far I am pleased.

I was helping my father look for a place that would meet his needs and his budget when we took our…read moretour of Stratford Place. The staff greeted us and was very friendly. The place itself was very up to date, clean and lovely inside. We were very impressed. The only down side was the cost for the space. It was to be expected for the area though.

My father is currently in the hospital after a fall last week. He is on blood thinners. He…read moreliterally is a miracle as he survived a dissection of his aorta that tore down to his femoral arteries. He was treated with extremely poor care after he was moved from a one person room to a three person room. He was there less than a month. Huge disappointment!!!!!!!!

My mother was admitted for antibiotic treatment of a bone infection. She had no respiratory…read moresymptoms when she arrived. Over the next three weeks, she began to develop breathing issues. Despite this, staff repeatedly dismissed her symptoms, saying she was fine and "just anxious." Even the doctor insisted everything was okay, reassuring us: "She's getting her breathing treatments." That very same morning, only because of a family member's persistence, she was finally transferred to Memorial. There, she was immediately admitted to the ICU, intubated, and diagnosed with respiratory failure. She passed away a couple of weeks later.

This facility is the worst place ever they treat there employees like shit. I worked here and…read moretechnically still employed here but I hurt myself pulling up a patient and was placed on light duty and because I didn't do a worker comp claim the chose not to put me on light duty. Instead they told me I can't go back on the schedule until I'm released from light duty but I have a pinch nerve on my spine so I'm not gonna be released no time soon, cold part about it I use to worked doubles all the time and I did 1on1 which is light duty. Crazy then another thing last year when my mother was dying I asked for fmla so I could spend every moment I had with my mom they didn't have the papers in the facility and I was told my job was in jeopardy for missing to many days. So the last week my mom was on earth I had to come to work instead of spending all the time I could with her.Another thing I was in the hospital a few months but and the Scheduler Kim Nally call saying am I coming to work and I asked her what do you want to do roll my 2ivs over there and work.Kim will look out for you only if you pick up shifts when she has nobody to come in but if you don't jump for her expect to get called off the next week.Laura the adon is lazy I don't understand how she's still employed there and they just promoted her. You give her a complaint and she say ok she will do something about it and don't do a damn thang. I remember once I told her a patient wanted to talk to her and she walked right past his room turned her head and keep going never to go in and see what the patient need. None of the higher up care about the patients.We work with limited supplies half the time the patients don't even have briefs they pass the out like Rations.Colleen the dsd by far is so confused at everything she does and she loses important paper work. Highly unprofessional. The kitchen staff is horrible and the kitchen staff supervisor is rude. They will send the patients food out with no condiments and when you go and ask them for some it's like world war 3 to get it. Like cmon now the patients should be able to get what they ask for they pay to live there.More than half the nurses and lazy and ignore the patients you'll tell them a patient is in pain and they'll literally sit at the nurses station and won't move. On top of that I have a feeling they are racist they had a black admin and let her go now they have admin they come in for a few weeks then it's a new one. The old admission lady felt we was been forced outta her job and quit and she's black.Theres like 3 other black ppl been mistreated including myself.Thats just something for you to think about when choosing the hellhole.Worst part able it is when state comes the fake like everything is in order helping pass trays going into patients rooms acting concerned,but as soon as they leave everything is back to regular program. Like what a joke.I personally wouldn't even allow the dog to stay here. They have 1star rating which it needs to be a -0 And another thing there was a well qualified nurse that applied for the dsd position but instead of giving her the position they gave it to Laura a person that doesn't do shit. Makes you wonder. Another overly qualified Rn which is excellent by the way applied for the adon but instead of giving it to him they hired a new person .When this Rn is the best. He does rn work cna work admission work adon work and any other work that needs to be done.He actually cares about the patients and is trying to make this facility better. What needs to be done is all the higher up need to be fired and they need to bring a whole new team in the there that actually works and care about their patients and maybe then this facility would have a fighting chance.

So my mom had a big back surgery and needed to go in for rehab. This place is horrible the food…read moreisn't good at all and when you request to talk to the kitchen manager they never get back to you. There was a CNA there which was rough and rude to my mother and we requested that this lady not be able to go in her room and they said ok they understand but the next day she was in the room being rough again and had never stopped going in. The administration and social services needs help they don't do their jobs at all. There are a few really good CNAs and nurses there but the therapist did nothing for my mom and that's what she was there for. They would work on her arms which she needed to get up and walk. I'm sorry I wouldn't bring anyone who I loved to this place I think state needs to come in and check them out and speak to people who have been there or are still there. Plus I think they need to know how to communicate with all the departments. Oh and my mom had an ice machine that she was supposed to have going all the time every time we went in there was no ice in it and they didn't know how to work it and all you have to do is put ice and a little water isn't hard at all.