Express Rooter was great to work with! They worked with me on pricing for my project and I couldn't be more pleased. I am very pleased with the work they did. I had two amazing workers, Job and Ezequiel, who I couldn't be happier with. Shout out to Erica as well! She acquiesced to my many requests pre and post work. Overall I am very happy with Express Rooter, their customer service, and their quality of work. I would highly recommend Express Rooter for any of your plumbing needs! read more

Shady business is trying to take my deposit and keep it after a technician came to my place and gave me an estimate. I canceled the service work because of a change of circumstance and I tried to give them work to perform repairs on my drywall instead of plumbing services. However, they tried to charge me $951 for a simple repair of a drywall. I refused the exorbitant overcharge and asked for my deposit refunded, but they are trying to keep the 10% deposit without doing any work. I have to dispute this with my credit card company because theirs business is too shady to simply return my deposit. UPDATED: Yeah, as if it's reasonable to keep my $160 deposit because we traded a bunch of text messages related to scheduling. That is ordinary course of business and no reputable business would claim that that is money earned. read more

Updating again and raising the rating back up just a bit. After some communication problems, Express Rooter DID finally call me back and came out the same day to fix the tub faucet issue at no further charge (the cartridge was installed incorrectly by the first guy, and it appears to work properly now). The toilet repair... well, if I hadn't been lazy I could've replaced the tank guts myself with a universal kit from Home Depot for $25. It's not a difficult task. I've recently had a death in the family tho, and I was trying not to add to my stress level, so I asked the first repairman to replace the gasket on the flush valve, as I thought that's what was wrong. He did do that, but clearly he did not actually *diagnose* the problem, since it was still a problem a couple days later (the seal is simply old and worn and the whole flush valve should've been replaced). The second repairman came out and recommended I replace *the entire toilet* for $450. I didn't want to be rude, but I'm not that dumb. The fill valve appeared to be the problem at this point (that's what was making the noise), so I asked him just to replace that. That cost $100. He predicted it wouldn't work, and it didn't, but I was the one willing to take the gamble. He probably knew better, but whatever. The games we play. I should've asked him to explain why, I guess. My bad. When the new fill valve didn't solve the problem, he offered to replace the entire flush valve as well for *another* $100, and mentioned finding a flush valve for an older toilet would be difficult, then also said I *might* be able to use a universal one. I said no thanks, I will handle it. I found the correct flush valve at Home Depot for $11, no problem at all, and I will install it myself. I do appreciate that they came out same day, and that the tub faucet was made right at no charge. That one I wouldn't have done by myself. The toilet... well, if I weren't in the state of mind I'm in, I would've handled it myself to begin with. Apparently the original repairman no longer works there, and I do like supporting local family businesses (which they are), so I may or may not call again if I have another plumbing issue. Caveat emptor (buyer beware), tho. So long as you're savvy about what the problem is and paying attention, I would say these guys will make it right, even if they are a tad expensive. They are nice and respectful, and handle the job quickly. They use booties so they don't track anything on your floors, too. Just be careful of the upsells. ~~~~~~~~~~~~~ Updating this review because the tub faucet in which they replaced the cartridge doesn't work properly (you get either scalding hot or cold and nothing in between) and the toilet is still occasionally running randomly so that wasn't fixed properly either. I've called and left messages and tried messaging on the projects board last Friday and again today (Monday) and no one is calling me back or answering the phone when I'm calling. These two simple repairs cost $400. I think they should work properly, and if they don't, I think they should send people out to make sure they do. read more

Great experience from start to finish! I submitted a Yelp request for a clogged kitchen sink and a water softener leak and was contacted immediately. The office was responsive, communicative, and flexible with scheduling. Luis and Anthony were outstanding -- professional, friendly, and thorough. They completed the work over two days, left everything cleaner and more user-friendly than before, and clearly explained how everything works. The owner, Cesar, even stepped in to make sure everything was done perfectly. Truly top-notch service from the office to the technicians. Highly recommend! read more

Express Rooter And Leak Detection - New water softener system - Plumbing Near Me - San Diego, California

This review has been long overdue but here it is. Ceasar and his crew were outstanding. They finished all the work requested as agreed and honored their warranty as well. Would recommend them and their hard work and attention to detail all day any day. read more

This is the first time that I'm trying to solve a gas leaking issue. I was a bit stressed. I called Express Rooter And Leak Detection and the customer service is very efficient. After getting the basic information. They instantly sent out their technicians to my address. Their technician Job and his assistant Ezequiel did an outstanding job helping me resolve this gas leak issue. They are professional and skillful. They carefully inspected the problem, explained what needed to be done. It turned out that it's the shut off valve is eroding, and the new range installation made the leak emerge. To stop the leak, they replaced the valve and made sure everything was installed properly and up to code. Their workmanship was excellent, and they paid close attention to safety and detail. Their pricing was very reasonable. No upselling, no unnecessary work. Gas issues can be stressful, but Job and Ezequiel made the entire process smooth and reassuring. I would absolutely use them again and highly recommend them to anyone needing gas plumbing work. read more

Responded promptly, outlined the project in detail, and proposed a better fix to a toilet leak than other plumbers.

This company on the phone quoted one thing and then when they got here, they decided to change the price. They said the other price that was quoted could be done another day but they don't have the experience to Do it, so they said they could only do the one that cost double to quote. They not only wasted my day but time, to find someone that can do the job that needs completing. Do not use this company. read more

My brand-new shower remodel had the pressure of a tired squirt gun and barely any heat. Cesar, and his team, Mikey and Sergio from Express Rooter & Leak Protection swooped in, fixed it fast, and actually gave me real hot water again. There was a small leak during (sorry, downstairs neighbor oops!) but they owned it, fixed everything, took care of my neighbor, and even cut my bill in half for the hassle. People are human, mistakes happen it's how one handles it makes it quality customer service! Honest, accountable, great service and my shower finally feels like a shower. Highly recommend! Ps: I will be using them again for sure... and will be telling my neighbors about Cesar and his team! read more

Mikey and Sergio were my 2 technicians and I am very pleased with their help. We had requested help with a Mixet shower handle temperature control knob spinning freely while turning on the water. The guys came out and did a free estimate on parts and labor AND recommended that the valve body be replaced due to it being corroded and very old. They also replaced the shower faucet as it was badly corroded. Job went very well and they also gave me advice on not using drain-o and gave a better, safer alternative. Very great job team! read more

Express Rooter And Leak Detection - New shower faucet and correctly working mixet shower handle - Plumbing Near Me - San Diego, California

They were prompt to reply. Very professional. Quickly came out and fixed the leak ENTIRELY! While all plumbing is expensive, the pricing was accurate and work was well done. read more

Ask for Joseph and his partner, they will make sure you are taken care of! I've never had an issue with water in my house but when there was a burst pipe in my bathroom, Joseph came out immediately and went under the house to find the leak. I have felt so taken care of the entire time by Joseph and I am confident that if I ever need help again, that Joseph will be there to take care of me! He will be the first one I call! read more

Really appreciated the value, professionalism and great service by Job and Luis from Express Rooter. I was able to get an appointment on the same day for a clogged shower drain. Will definitely call them again. read more

Well, my new tenants clogged the drain and though I can usually get this done myself, this time I just couldn't pass my snake. Caesar came right over and popped his through. The price was fair for an easy access clean-out and these guys are my new go-to. Good luck! read more

Express Rooter And Leak Detection - I couldn't pass my snake - Plumbing Near Me - San Diego, California

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I had them come out for what I thought was a simple kitchen drain clog, and I'm really glad I called them. They showed up on time, were professional, and clearly explained what they were doing throughout the process. After attempting standard snaking and hydrojetting, they realized the issue was more serious than a typical clog. They took the time to properly diagnose the problem and walked me through several options. As they dug further to install a new kitchen drain line, they discovered that the entire cast iron sewer drain was deteriorating and needed replacement. While that wasn't the news I hoped for, I appreciated their honesty and thoroughness. Overall, Express Rooter did a great job and I'm happy with their work. They were knowledgeable, transparent, and professional from start to finish. I would definitely recommend them and would use them again for future plumbing needs. read more

We used Express Rooter & Leak Detection to assist our company in San Diego with our hydro-jetting needs. We posted the project on Yelp, and they called us in less than five minutes. I was very impressed with how prompt they were, and appreciated that they were able to fit us into their schedule that same day. Ezequiel, Luis, and Anthony stopped by that afternoon to assist us. They were professional, kind, and helped us resolve the issue quickly. Overall, a great experience--I'd recommend them to anyone needing reliable service. read more

They put my toilet back together and took off their shoes first like I asked as I was in the middle of getting my home cleaned.

Luis and Job just came over to clear my bathtub drain and they did a great job. very respectful and nice, they even put on shoe coverings every time they went in the house. i also asked for them to install a faceplate in the tub which they did without complaint and without charge. This may seem small but it turned out to be much more of a hassle than clearing the drain. So again thank you Job & Luis for the great job. read more

Awesome job, Jobe & Luis! I had water constantly dripping from the showerheads, which was driving my wife crazy. I tried fixing it myself, but due to hard water buildup, the control valve cartridge was corroded and impossible to remove. I ended up hiring the experts at Express Rooter & Leak Detection, and they did an excellent job. Professional, efficient, and well worth it! read more

We hired Express Rooter for a washing machine drain issue. Ended up having to reroute the washer drain line to the sewer line. The experience was excellent from start to finish. Joseph and his worker Sergio were professional, knowledgeable and hardworking. They made sure everything was done correctly and cleaned up thoroughly at the end of each day, which we really appreciated. Cesar also stopped by to check on progress and to ensure work was completed properly. Overall, great communication, quality work, and respect to our home. Highly recommend!! read more

Express Rooter did an excellent job fixing the leak underneath the Driveway of my house. Cesar, the lead person of the project saw to it that the workers promptly worked on the job. The workers answered and showed me the leak issues as they work along. I will recommend this Company wholeheartedly! read more

They quoted an enormous amount. It was Enough to buy a house in Yuma, AZ. The next folks were so much more reasonable. read more

I had a clog in a bathroom drain and Ryan and Ezekiel came to my rescue. They came in and diagnosed the problem and determined what they needed to do the repair, made a short trip to get the supplies, returned and got to work to fix it. I am very pleased with their work and their work ethic. At all times they were courteous, helpful, and professional. I would welcome them back any time. Jewel Houston read more

Cesar came out same day for a leak and was able to diagnose the problem quickly. He was honest, didn't over charge or try to over sell services, and was very communicative. I'll be calling him again the next time a plumbing issue arises. Thanks Cesar. read more

I found this place through the yelp reviews and was so grateful. While they don't have a ton of yelp reviews, YET-- (More customers should take the time to write them) -- I can confidently say this company is better than any company that has hundreds of yelp reviews... Cesar has so much integrity for his work. This man is amazing. He saved me in more ways than one with regard to the plumbing catastrophe at my residence. He has so much heart and soul, but beyond that - he's the best plumber you will ever hire. There was even a situation where he purchased a toilet from Home Depot and once he got it to my place, he found it was sold to him with some missing some parts in the box so he went back there and had them replace it. He is honest and he cares about the integrity of the job he does. He found a major leak in the pipe of my apartment and made a video to show me how bad it was, and the attention that it needed to be fixed properly. I have not experienced a better Plumber in all of my life. And I am almost 53 so-- lots of experience in life with plumbers... Cesar is the real deal. Look no further... I was once in your position and searching through all the different companies and reading yelp reviews, but I can honestly say... This guy knows what he is doing, he takes such care and concern, he is affordably priced, and he goes the extra mile in every single way. His business partner CJ is also incredible. We spoke on the phone several times and he is also amazing! I felt so completely cared for by these two gentlemen. As a woman, I know nothing about Plumbing and I was having crippling anxiety about the flood in my apartment. Cesar and CJ completely calmed my fears with their knowledge and expertise. I would give 10 stars if I could... This is the company you need to hire. They do everything... They will find the leak, they do flood restoration... They go beyond what you expect from any Plumber. And so incredibly kind as well... These are your guys. I will be referring them to everyone in my life who needs a plumber. read more

I had a clog in my sink below the garbage disposal. Jobe and Ezekiel did a great job and resolved the issue. They were super friendly and Jobe walked me through the root of the issue and the potential causes. Would 100% use again if I have any plumbing issues. read more

Cesar was great! He responded quickly, diagnosed the problem right away, and fixed the pipe on the spot. The pricing was very fair, and he was professional and easy to work with throughout the whole process. We really appreciate the fast, efficient service and would definitely recommend Cesar to anyone in need of a reliable plumber. read more

Amazingly quick response to the service request. Very clear and reasonable pricing. Technicians were polite and professional, and explained what they were going to do beforehand and cleaned up afterward. When I noticed an issue with an installation, they immediately returned and corrected the problem. Couldn't ask for better responsiveness and service. Highly recommended and will use them again if needed. read more

Mike came by late in the evening on a Friday night after I was hearing odd tapping in the wall as my tub drained after a bath & wanted to be sure we did some leak detection. He was super prompt and everyone at dispatch was wonderfully kind! They gave me a free consultation and an honest assessment of the work involved, and gave a fair quote for further diagnostics. Super responsive, friendly folks! read more

Ryan from Express Rooter came out to the house and explained what options I had for my plumbing situation and gave me a few recommendations. He was very knowledgeable and thorough. I will definitely contact them for future plumbing matters. read more

We had Cesar and his crew out for a drain issue and shower head install. All were quick to respond to my emails. Mikey and Sergio came out to finish the job. I couldn't have been more pleased. They were all so kind and so respectful. Straight forward pricing and walked me through every step of what they were doing. Would definitely have them out again. read more

I called yesterday for an appointment and they responded very quickly and with the lowest quote. I was able to set up an appointment for today and Cesar came towards the beginning of the time frame and was very professional yet still nice. He fixed the problem quickly and at the quotes rate. I definitely recommend this business and will use them for my future plumbing needs. read more

We had raw sewage leaking from beneath our house from an old cast iron pipe. Caesar and his team not only fixed the leak, but they also identified some tree roots further down my pipe that could have been a very expensive future plumbing project. I will 100% use them again and also recommend them to friends and neighbors. read more

I am very happy and satisfied with their work and their communication throughout the process. I had what I thought was a washer problem, which turned into a clogged drain inside the wall behind the washer. I had a washer specialist come take a look first and they showed me where the water was leaking from and that I would need a plumber, my washer was not the issue. So I hired a different plumbing company. The technician that was sent did not do a thorough job and tried to blame my washing machine even thought he never even moved the washer to verify where the leak was coming from. After I called the office manager and explained why I felt the diagnosis was incorrect they sent 2 technicians out and they gave me a high quote just to snake the drain. So I started looking for another company to see other quotes. That's how I found express rooter. They quoted me much less for the same job as the other plumbing company. However, when the technician came out and saw how bad the problem was they contacted me and gave me options with prices. I picked the higher priced options but better for a long term solution. However, I was sent pictures and proof of the work being done. I was also out of the country in a completely different time zone which is why I really appreciated the constant communication. read more

Cesar came out to the property quickly to repair our clogged drain. He clearly explained what he planned to do to solve the issue and offered a fair estimate for the work. He was also very helpful in explaining how the clog likely happened and how to prevent it in the future. Very happy to have found this business and would gladly recommend and use them for future services! read more

Cesar was great in communicating and stopped by for a quote as promised. Gave me a couple of solutions to my problem and explained everything well. Highly recommended! read more

Had Express Rooter come out for som small repairs that sadly snowballed into a rather big water heater replacement --nothing to do with what they did but with our water heater being from 2007. Was not at all what was expected for today but the workers handled everything extremely well. They were thorough, considerate and kind. In the end, the workers handled everything, it looks good and we hope this resolves issues moving forward. They also offered a price that felt right for the level of work they had to put in. I really liked their work and am planning on following up for something else already. read more

The service was high quality and very quick to respond. They were able to quickly identify and fix the leak in our ceiling. They also replaced and repaired the drywall. Outstanding quality at a very reasonable price. Would highly recommend them, much better than other plumbers we have used in the past. Focused on fixing the problem and not trying scam us by quickly going through insurance read more

I've worked with ALOT of plumbing companies and I can say with absolute confidence that Express Rooter and Leak Detection is quick to respond and act, efficient, and very competitive in pricing, very inexpensive. read more

I contacted Express Rooter & Leak Detection because it had been identified in my home purchase that the sewer line needed a little bit of work. Cesar was on-time for the appointment, professional throughout the entire process, and not only identified what was wrong, but also what was needed to remedy the problem. He originally quoted a week for the work, but completed it in only 3 days. Not only was he thorough in doing his job, he also made recommendations for future projects and how he would accomplish them. I would strongly recommend Express Rooter & Leak Detection to anyone needing plumbing work, whether it is a simple fix or something complex like mine (needed the entire sewer line replaced). read more