The rental process went well and we received a nice, clean vehicle full of gas. When we returned…read morethe vehicle, they waited a few minutes more for us as we were stuck in traffic and were going to arrive right at closing. Very nice gentleman and I would recommend this location. Thank you Armen and Naj for your grace and excellent customer service!

I made a reservation a month ago Today I went to pick up my…read morecar and they told me they didn't have any cars available!!!! The counter person was very rude and the only option was to upgrade for $60 more I was not happy very unprofessional !! He was like are you going to take it or not I have Costumers in line ! I couldn't believe what was happening NEVER AGAIN USING THIS COMPANY THANK GOD I went down the street to Herzt and I found the same car and the customer service was amazing

Sammy and everyone on the team were an amazing help last night ! They were so nice and so patient…read morewhile I dealt with insurance issues for my rental I 100% recommend this location

Just had a horrible experience. With Max, the manager of this location…read more I accidentally left some things in a car that I rented on Monday. I called Tuesday morning so that they can grab them for me and they grabbed my wallet locked it in a safe and haven't been able to get it out. I went on Tuesday to go pick it up. They had a malfunction with the safe and we're busy so I didn't want to stress them out and I left the manager. Max said that he would give me a call before the end of business that didn't happen I called the next day and he said he needed to get a technician. I didn't have a problem with that. He said he would give me a call by the end of the day on Wednesday and he didn't do that either. I wait until about noon today. Still no call. I called him and he starts using curse. Words starts getting angry he says. " I got a lot of **** going on. What can I tell you" I asked him if that's how he wants to talk to customers and he says "Yup" My work boots which I need for work they never got out of the car and now I have to wait weeks to be able to get them back because the customer who has the car is off on vacation. What if they deliver the truck to another enterprise? What do I do now? I understand I'm the one who made a mistake, but Max the manager has failed to communicate or to even be polite. He had the audacity to challenge me to call his regional manager after he cursed at me again " I have a lot of **** going on. What the **** do you want me to tell you we dropped the ball." I did not curse at him. I didn't yell at him. I didn't raise my voice. I really hope they actually recorded that phone call so they can address his behavior because what Max did was unacceptable I really hope someone else doesn't have to deal with that. I wrote an email to the regional manager. I hope that she gets back to me.

I had a car reserved from State Farm. I called Hertz and they were supposed to get me a Lyft. Hertz…read morecorporate said the local office wasn't answering and they would "escalate the call" but still they never called back. So I called Hertz directly and still no answer. So I walked 15 to the location and decided to let the phone ring the entire time. When I arrived, the phone inside the office was ringing and a man "Ash" was sitting there ignoring the phone doing nothing. I asked why he wouldn't answer the phone and he became rude and aggressive towards me. Finally he went to help me get my rental and first he went to the wrong vehicle which took about 10 minutes and then he went to another vehicle. He was pretending to have problems with the app. He seemed to be intentionally prolonging the process and intentionally inconveniencing me by making me wait another 10 minutes or so. Then he walked away rudely once he gave me the keys. I will never do business with this location again.

I'll give it a solid 4 Because they always give me an SUV loaner versus a small passenger car when…read moreI come here from my car dealer and the deposit is always returned right away to my credit card . no games . GMC uses this vendor for service loaners . The only complaint is transaction time is Slllllooooooowww. This past time they gave me a freshly detailed vehicle but sprayed a god awful perfume in the car and it even stunk up my garage when i had to leave the windows open. The smell was overwhelming .I returned at my dealer with a full tank so the return is always convenient .

Take your business elsewhere. Prepaid a day in advance of rental, got a call day of that they…read moredidn't have anything. Called corporate to figure out my payment and was told they did have cars, went to the location and it was closed with a 'be back in 25 minutes sign'. An hour went by before someone came back. There were 7 of us waiting on car reservations for pickup that were all within that time frame, some there even before me. Went inside, was told they didn't have a car for me and that I shouldn't have came. When I brought up getting my money back he made a phone call to someone and suddenly I could have a car in the parking lot. No walk around precheck, just handed me the keys at the desk. Car wasn't cleaned from the last user. 3 days later I returned it at my scheduled time, same employee. No walk around recheck, he just asked if I filled the tank and I said yes I did, and he said I was good to go. Hours later I got an email that I'm being charged $90 for a tank of gas?? Don't waste your time with this place.

Confirmed by phone the shop closed at 1:00 pm. Arrived 20 minutes later and it was already closed…read more-- no drop box. Customer service charged me extra and told me to return the car 10 miles away, which isn't realistic when you're out of town. Had to repeat the same story to multiple agents. Not helpful at all. It took over 2 weeks to resolved and had to call Avis customer service 5 separate occasions to discuss my overcharge. I received 6 different invoices one day with various amounts for the same two day rental. Extremely confusing and not helpful.

This company practices the old "bait and switch" routine--known by attorneys as "fraud in the…read moreinducement." I was looking for a jeep type vehicle to rent at the Kahului, Maui airport. Photo 1 shows the "bait." $49 a day. I looked at that page at 10:54.14 AM. Photo 2 shows the "switch." $98 a day. I looked at that page exactly 14 seconds later at 10:54.28 AM. And note the disingenuous "we hate it when this happens" message. Rates do change frequently, but do they double every 14 seconds? Scumbags. I just uploaded the photos. They look all squished together. I hope they display properly. But anyway, you've been warned!

DO NOT RENT FROM HERE!!! I reserved a truck online and…read moreprinted my confirmation. The day of my move I come here to pick up the truck- they don't have it. The desk guy says he doesn't know why it let me reserve a truck they don't have but that there is nothing he can do. They offer no apology and no solution. I then go to U-Haul and rent a truck there, which was super easy and hassle free. Then Budget tried to charge me a $50 no show fee! Thankfully my credit card company flagged it and didn't allow the charge through. Don't waste your time. They need to do some serious re-training at this location.

Midway Car Rental was fantastic! The staff was friendly, the service was fast, and the car was…read morespotless and reliable. They made everything easy and stress-free. I highly recommend them and will definitely rent from them again! All the employees are so helpful, friendly and truly amazing. See you guys again soon.

Tyler was extremely polite and very patient. I had just had a photoshoot and had lots of equipment…read morein my rental, he helped me with rebooking a more roomier vehicle that was better suited. The cars here were impeccable as if they were off the showroom floor. Tyler explained mileage and tolls for the rental. This is why I use them often. I don't mind. Tyler was amazing. Ladies, he is a definite heartthrob.

Best service! I booked online and picked up a very clean, fully loaded Toyota Avalon Touring…read more Sharon walked me through the process and I was on my way to San Francisco to see The Cure with my daughter. Did I mention their rates are much better than the national rental car chains!?

Such amazing customer service, they took care of all my needs they even gave me lunch Jordan meyer…read moreand Oscar Negrette helped me such a wonderful experience I recommend this place for people who gave up hope!!!!

I understand that people's experience and expectations may vary, but I was surprised to read so…read moremany negative reviews about this particular Hertz Car Rental location. In spite of this, I decided to try it out anyway and rent a car from them for a 4-day family road trip, thinking "how bad can it really be?". Well, wanting to be as fair a customer as possible, I'm happy to report my experience with them was excellent. The staff there was attentive, efficient and extremely courteous. The process was fast, the price extremely competitive, and all went without any issue. I really cannot fault them for anything, except maybe that the car they lent me could have been a bit cleaner inside and out (but I'm a clean freak, so that's on me - no one else in my party complained about it). On the plus side, the tank was full from the get-go. Nice. Regarding the car itself, it was great: I was given the choice between several full-size SUV's, and I ended up picking a 2020 Infiniti QX60 for the road trip. What a great ride!

Do NOT rent from this location. Staff is extremely rude, unprofessional and shady. I rented a…read morevehicle in which was faulty and was unable to utilize. Unfortunately I picked it up for usage just before the office closed for the day and so my only option for help was the 24 hour roadside assistance, however it took over 2 hours for an answer to my phone calls. They provided a tow that also took hours to arrive. It was 3:36am to be precise. I called to ask for a refund of my rental as I was unable to utilize it in which I was notified that the vehicle was missing and never arrived to tow location and that I was being charged until it was found. For days I have been trying to track down vehicle. I found it had been placed in storage as the tow was given wrong address for drop off. I did not give the wrong address, Hertz 24 hour roadside assistance did. Something this location could have found out. Instead they lied and said they had no notification of tow in first place. They refused to take information as to where vehicle was located and said they would not close my rental out until it was returned to location. I again tried to tell them where the vehicle was. They said it was above their pay grade to contact tow company (their tow company!) In the course of the day I was hung up on 4 times by this thousand oaks location, including when I asked to speak to their supervisor. They then would answer and hang up immediately when seeing my phone number. To deny helping customer resolve issue with something I had no control of is ridiculous. Billing and customer service both referred me back to the location to resolve yet the location continued to refuse to speak to me in regards and hung up on me. I was not rude, yet was treated extremely poorly. This is a money grab. Charging customers for additional days when they know where the vehicle is and how to get it but refusing and reporting no knowledge. Hanging up on customer is not no knowledge, it is refusal and corruption. I also had purchased the "insurance" yet had zero help in closing out something I had nothing to do with. The only way I knew the vehicle did not arrive at hertz facility from tow was because I saw over $400 additional in charges to my credit card along with the deposit that was never returned. Nobody from TO location bothered to contact me, just kept charging my card. MONEY GRAB. Shame on them and rude employees that need fired. Please corporate listen to the recorded phone calls and hear how unprofessional and rude your employees are at the thousand oaks location. Customers take business elsewhere or be ripped off.

I've needed to rent here on and off for the past four months after my car was totaled in a hit and…read morerun with a semi-truck. Lily, one of the managers, has been incredibly helpful and friendly and has gone above and beyond my expectations. She really worked with me during a difficult time and made the whole process so much easier. Abel, the general manager, is also very professional, helpful and welcoming. The young woman who drove me home after I dropped off the car was kind. The cars have all been great, and the overall environment feels warm and positive. You can tell the team enjoys working together and takes pride in what they do. Thank you, Lily and Enterprise, for making a stressful situation so much better.

Was a long time client, but no more. Reserved a car, went in, and even with 30 rentals over the…read morepast 10 years, the guy at the counter, started to go thru a long list of requirements, back up references, secondary phone number, etc. He was rude, short with me, then pushed my CC back and said he would not rent to me. Somebody check his meds - he is not Enterprise material. By contrast, the folks at Midway Rentals bent over backwards to help me. and 25% cheaper.

Best deal I found. We rented a 16' moving truck and a car trailer. When I picked up the truck I…read morenoticed it had less than 500 miles on it. NEW and it ran great. The most comfortable truck I've ever driven. We did have a flat on the trailer. Budget dispatched a mobile mechanic to fix it. We drive 1,300 miles.

Should've checked reviews before booking here. They obviously have given up on customer service and…read moredon't care how that reflects on their overall status. I reserved a 12 ft truck to move a 1 BR apartment and received a call from a "Guillermo" who stated he was the branch manager. He told me he did not have any 12 foot trucks available and would only have vans available. I explained to Guillermo we would need to make more trips which would cost us more with the rental and overall time which is an inconvenience and asked for a better rate for the day or on mileage. The branch manager attempted to tell me there was nothing he could do, which is complete bs, having worked in the industry. Bate and switch isn't going to go well. I decided he will no longer get my business and Budget will lose my business in the future as well. Thanks Guillermo