The rental process went well and we received a nice, clean vehicle full of gas. When we returned the vehicle, they waited a few minutes more for us as we were stuck in traffic and were going to arrive right at closing. Very nice gentleman and I would recommend this location. Thank you Armen and Naj for your grace and excellent customer service! read more

I made a reservation a month ago Today I went to pick up my car and they told me they didn't have any cars available!!!! The counter person was very rude and the only option was to upgrade for $60 more I was not happy very unprofessional !! He was like are you going to take it or not I have Costumers in line ! I couldn't believe what was happening NEVER AGAIN USING THIS COMPANY THANK GOD I went down the street to Herzt and I found the same car and the customer service was amazing read more

I had a fantastic experience with Dollar Rent A Car in Simi Valley! From start to finish, everything was smooth, easy, and completely stress-free. The pricing was very fair--no surprises or hidden fees--which I really appreciated. What truly stood out was the staff. They were incredibly friendly, professional, and went above and beyond to make sure I had everything I needed. The check-in and return process were quick and efficient, and they made the whole experience feel effortless. The vehicle was clean, well-maintained, and exactly what I expected, which made my trip that much more enjoyable. It's clear this location takes pride in both their cars and their customer service. If you're looking for a reliable, hassle-free rental experience with a team that genuinely cares, I highly recommend Dollar Rent A Car in Simi Valley. I'll definitely be coming back next time I need a rental! read more

Dollar Rent a Car - Rental car received - Car Rental Near Me - Simi Valley, California

1. Got a reservation through Priceline for mid-size SUV for $153. 2. Got to the store, they said they didn't have a mid size SUV. They tried to up charge me an extra $125 to upgrade to an SUV. I said no, I have reservations already that I made a week ago. They offered me a Hyundai Venue instead. Me thinking it's at least an SUV, I said, yes. Got outside to see the car, that's a clown car. It can barely fit 5 people and a small luggage in the trunk. 3. I went back inside and told them to cancel because that Venue they offered is trash. I was already pissed at this point. 4. Horrible customer service, they tried to dupe me. read more

This was my second time renting from this location. Each time has been a pleasant experience. Many times, I've stated, Service is the key to success. This location has gone above and beyond the needs of service. A plus for this. Keep up the excellent service and you will continue to earn my business. Providing your customers with reliable vehicles and most of all clean and cost -effective with the current market. Great Job. Special thanks to the employees who help maintain and kept the cars clean for your customers to enjoy during their trips. Thank you to the Direct Manager, Masih Rassoli. read more

These gentlemen took such good care of me and my family. My daily driver went into the shop and I needed something reliable to transport loved ones during the holiday season. Armen got me into the perfect car at a fantastic price that still allowed me to afford my car repair. And my family loved the new car, turning an unfortunate event into something to smile about. The facility is new and spacious, the team is thorough and friendly. They helped me extend the return time with ease. I'll never rent from anyone else in Simi Valley-- Thank you to Armen and everyone at Dollar. read more

Excellent customer service both Armen Gulasaryan and Naj. Very professional and knowledgeable. I would recommend Dollar Rental especially this location in Simi Valley to anyone who needs a rental car.I definitely will patronize Dollar again!! read more

My experience with Branch MGR Armen resulted in poor customer service, lack of professionalism, lack of integrity and failed resolution. Confirmed auto reservations not honored, confirmed price points not honored and Branch MGR persistence in "up-charging" prices for vehicles available verse vehicle reserved. With many options in Simi Valley to rent an automobile, I would sincerely recommend you not becoming a patron @ Dollar Rent A Car, Simi Valley, CA. read more

Really impressed by the service at Dollar Rent A Car in Simi Valley. Masih R. went out of his way on a Sunday afternoon (after store was closed) to take my call and help with a last-minute rental need. He was very professional, accommodating, and friendly. Whole transaction during pickup and drop-off was quick and easy. A very positive experience all- around. I definitely recommend! read more

The only place I will ever rent a car. Very honest and very accommodating agents. Rented a car while mine was in the shop. They were very patient with me and had the best customer service. The car was in great condition and the price was better than all the other places. Definitely recommend ! Thank you to the location! read more

Bait and switch . You come in with a reservation and a pre arranged booked amount. The excuse is it's not in our system or we don't have any cars . But they do have a car at double the price . Unethical business. read more

Reserved a car. Came to pick it up and they tried to upsell me and said the car I had reserved was no longer available. Shady. They did offer other more expensive options that I declined and said they would not honor the price for the reservation I had made. Not renting here again. Read other reviews. This seems to be a regular practice here. read more

I've rented twice and both times I received paperwork with lower amount . When I return the car the paperwork was the original amount minus discounts promised. Ol bait and switch. both times. Crooked facility read more

Armen is great!!! I rented a car for almost two weeks and everything went smoothly. I will definitely rent from them again. read more

Just returned my car 15 passenger Mercedes Sprinter. I had a quote for $299 a day and Dollar gave it to me much cheaper. My family enjoyed it and it was a brand new car. District Manager Masih is incredible and very knowledgeable. I recommend this place to everyone hands down. read more

Dollar Rent a Car - Mercedes Sprinter 15p van - Car Rental Near Me - Simi Valley, California

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Great customer service; made us feel welcomed. Not going back to the other car rental companies.

After contacting them and posting the negative review I got a credit for the money they charged me. I am pleased they made it right.

Super nice manager who went above and beyond. Don't hesitate to go here. Thank you.

Fantastic service, ownership, and location. Car was clean, drove great and we will absolutely be back!! read more

Dollar Rent a Car - Business Car and information. - Car Rental Near Me - Simi Valley, California

They did not telling they charge $570 deposit for rental and placed a hold on my card which thankfully I had on there... very high deposit will not go again read more

New car rental spot in Simi and I have to say it's by far my new favorite place to rent cars from! They have a great selection, the guys who work there are super nice and accommodating, very easy to talk to and always make me feel comfortable when I'm there. The place itself is super clean inside and looks to be well taken care of. The cars are always clean and in great condition whenever I've rented from them. If you need to rent a car, don't bother with the other places just spare yourself and go here! I've compared prices and they are definitely the most affordable. I look for reasons to rent a car more often now because of how fantastic their vehicles are. Customer service is on point, keep it up guys! read more

Everything was absolutely the best! The car was clean and ready as soon as i completed paperwork. The manager and everyone in this branch were the most customer service orientated group I think I have ever dealt with. I reserved a car online thru AAA, but apparently it doesn't verify auto availability. They worked it out where I was able to get a vehicle on THE busiest rental day of the year! It enabled me to make my trip to see my family. Thank you all at Dollar Rental for everything! read more

Made car reservations via Expedia. This location is brand new. Armen upgraded my vehicle free of charge to a brand spanking new car for my little weekend road trip. He was super nice. It was a quick and painless pick up and drop off experience. I will definitely rent from them again in the future. read more

I rented a car to travel to San Francisco. I selected Honda Accord as my preference and paid for it two weeks in advance. On the day of delivery I was told the car I selected was not available instead the offer me 2024 Nissan Kick which is quite a downsize for the same price. When I inquired why I am being charged same price they gave me various excuses. Since I was in hurry to go and time was as essence I accepted this car. And they assured me the reliability of this car. Half way between my destination we stopped for gas. After filling it up the car wont start. All electrical system gone off. Desperate to reach my destination for my appointment I called their customer service agent and asked for help. I was told to call my insurance agent and have it fixed as they cannot do anything else. Rest assured I will never go to this rental company again. Thay are more to align their pocket then giving you quality service. read more

Friendly and helpful staff. Not pushy with upgrades. Good deals. Arman is great! Will continue to rent my cars from here.

Great business. Office new and clean. Staff friendly and handsome too! In all seriousness highly recommend read more

Awsome experience great customer service. Wil definitely rent again. The staff always goes above and beyond to for the customers needs thanks again read more

Dollar Rent a Car - Qx80 was immaculate leather seats and all - Car Rental Near Me - Simi Valley, California

they are liars and bait and switch. they need to go out of business and hope they do. not sure why all the fake good reviews. they tell you onr price and when you get there it is another. read more

I like to support local business in Simi Valley but I had a terrible experience with this location. I reserved a Hyundai Santa Fe for an out of town sporting event 2 months in advance. I followed up 2 weeks before the pick up to make sure we were good. On the Friday when I arrived the Santa Fe had was not available. OK no problem as I have had this problem before. The Direct Manager, Masih Rassoli was helping us and said no problem we can give you a passenger car. I told him we had equipment and a passenger car would not work. This is why I rented a SUV. He then told me for a Nissan Pathfinder or Mini Van was going to cost me $20 extra per day!! I have rented plenty of vehicles for business and pleasure and if a rental company does not have the class you rented they will upgrade at no charge. Masih told me he was the boss and the other vehicles he could get more money on the weekend. I reached out to corporate and they apologized and offered a certificate. I will try the Dollar Rental again but will NOT go to VALLEY HOLDINGS the licensee of the Simi Valley store. read more

The Owner named Masih and his 17 y.o. son Imaan actually drove in from Pasadena after hours when my rental from another company didn't work out so I could start my vacation on time. Incredible customer service!! It was my second rental from them and tho I had called after hours, he recognized my number and called me back himself. I won't rent anywhere else. Also his rates are decent and cars are immaculate. read more

Armen was easy to deal with and very helpful and affordable Already told all my friends Did not have a good experience with enterprise A friend recommeded going to dollar rent a car Had a very nice experience will go back Thank you again read more

My brother's family was coming to town and we needed a van on very short notice. The other local car rental businesses did not work out. Fortunately, we found Armen at Dollar Car Rental which was open on Sat. (a big plus). Armen was stellar. He calmly worked on our behalf as if he was a family member. He quickly arranged the perfect vehicle for us, was refreshingly friendly, professional, helpful, and encouraging. He took just the right amount of time to tell us those little things that you need to know. I know the first place I'm going to go next time I need a rental car. This was an A++ experience and now an extremely happy memory. I enthusiastically recommend Armen and Dollar Car Rental in Simi Valley. read more

I rented a 15-passenger van for the weekend from Dollar Rent-A-Car, and the car was great. The service was exceptional. I was able to book it on Expedia and pick it up from these guys. They're very professional, and I look forward to doing business with them again. I know they're a new business in Simi Valley, and I hope they do extremely well. read more

Clean car very easy rental process with great service. Needed to rent another day and it was very simple

This location is wonderful! The great customer service, professionalism, and very nice vehicles made my rental experience perfect. Armen suggested the vehicle to ensure my family enjoyed their vacation here. I rented a 15-passenger vehicle and it served the purpose. Thank you for the excellent service! read more

As a first time car renter, this process was very new to me. I had trouble with the first few dealerships I tried to work with and stumbled upon Dollar Car Rental as a last resort.. And let's just say, I will never be using any other Car Rental company ever again. Not only did they make the process quick and easy, but the location is vibrant, the employees are welcoming, the deals are unbeatable and the cars are top tier. Armen is an absolute joy -- super professional and kind, and he made sure I was getting the best bang for my buck. This is a great place, ran by a great staff, and I would 10/10 recommend to anyone. read more

I had to rent a car for 5 days while my car was in the shop and I cannot recommend Dollar enough! The staff was so friendly and helpful and the car was brand new and clean! Armen, the manager, even gave me a free upgrade because it was my first time renting a car! I will for sure go back and recommend all of my friends to Dollar in the future read more

I rented twice with this company, the branch manager Armen was very nice. However they don't take pictures of the car in front of you. They have you sign the agreement and once you pick up I noticed that he wrote (pics) but he never took any when picking up. He saw a scratch on the back bumper and asked was this there? I said well can you look at the pics, when he went to pull up there were none. So he said that's fine. I rented w/ them again since it was a good price n pretty smooth. Once I brought the 2nd rental back a diff guy was there, he did a walk around the car & checked gas level, he said if I write a review I will get $5 off, I told him I didn't have time at the moment but def will. That is all we discussed upon check out. After I left I get a call from the branch manager saying there were 2 cracks on the windshield, he said his employee told him I said "oh they were already there" which I never had that discussion, he lied. I told amen I never saw anything, can you send me the before n after pictures. He said they don't take pics of the windshield but they never rent out if windshield has damages. He then said he would go Safelite or another company they use and usually they can repair it and not replace the whole thing. It should be about $80 each. I told him that I don't feel comfortable with that as I never saw anything. He said he would call me back after he got the estimate. I was very responsive, he said he needed to close out the claim I said that's fine but it's only fair that we split the cost. He even said maybe they'll do it for less since it's one visit out and they'll do both for the same price I made it clear and said please let me know. Do not charge my card so we can discuss it first, he leaves me a message saying that he tried to call me and they went ahead and charge my card for $130. It was only a few hours between the message he leaves n the charge. I called back very upset, because they charged without my consent. Mind you this is only about 3 days it wasn't like I was dodging the calls. He told me he could give me some discounts when renting again to make up for it, this was his GM's instructions, so I don't blame Armen, and said his GM would call me never received that call. I normally do not write reviews like this, but simi valley residents just make sure you take your OWN PICTURES before you leave that lot. That was my fault, I never got the windshield pics. read more

Very good customer service, I would definitely rent from them next time I visit Simi Valley CA

renter a car for a day trip. the people where so nice and friendly helped me with the prices and everything.