1. Express Home Services

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New Britain, CT

Express Home Services

5.0 (1 review)
Closed • 8:00 am - 5:00 pm
Updated a few days ago

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3 months ago

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Pelletier does great work and stands behind it. Very nice place to do business with. I've used them…read moreseveral times for installation and maintenance and the team always delivers a top notch job. Highly recommend.

Update: This company went from a great experience, to the worst experience. My secondary heat…read moresource went out during the winter and I called for a service checkup. After about 15 minutes of work I was told the condenser had to be replaced due to mice chewing the electrical wires. I could understand this. Here is where the issue comes in. The technician first said it would be $3400 to replace. He then went to his truck and came back to tell my wife it would actually be $8,000, but they added a discount so I would Pay $6,000. The total cost of the whole install (condenser unit + 4 wall units) was 12,000. So just to replace the condenser is over half the cost of the initial install. I called to complain and spoke with the service manager. The service manager essentially explained to me that this was accurate because if they did the install today it would be 23,000. So they evidently had a 100% price increase. I then explained the invoice showed the unit itself as 2,000 and then labor as 6,000. He explained to me that was untrue, that due to the new invoice system they have, they can just put numbers anywhere essentially, so I should ignore the invoice. I explained my frustration and how that does not make any sense and I am not paying 6,000 for a condenser and labor. He said he understood and would escalate it higher and I would get a call later that day or the next. It's going on 3 days now and I have not heard back. This company went from one of my top rated to near highway robbery. I cannot reccomend them to anyone at this point, and will need to look into alternatives to get my heat back in the winter.

BreezeClean

BreezeClean

(1 review)

I have not been looking forward to leaving this review cause its a saga. To summarize I noticed my…read moredryer was not heating properly and the dryer was fine so I bought a kit to clean the dryer duct itself. Well...needless to say that broke off in the duct. So. On memorial day lenny answered the call and drove an HOUR away to handle it. He corrected my mistake and taught along the way. Unfortunately with the job done it turned out the work we accomplished made the problem worse and I called on ole lenny again. This time armed with the right tools and teamwork we figured it out. He offered a discount and I had to refuse because his worth ethic and drive to get the job done was inspirational. I highly recommend this company and I NEVER EVER leave reviews. They helped me in my time of need and the price was straight up the price from the first phone call to the time he left. None of that bait and switch stuff. Lenny Ill see you at Thanksgiving! If you want to see the turmoil of what he had to deal with its on the gram. God bless Lenny and god bless america!!!!

From the owner: We specialize in deep cleaning mini split and air conditioning systems resulting in enhanced energy…read moreefficiency with improved indoor air quality. We take pride in our services and understand the importance of clean air for your health and comfort. We believe in transparency and integrity, which is why we offer upfront pricing and clear communication throughout the process. Your satisfaction is our priority, and we won’t rest until your air conditioning systems are immaculately cleaned to perfection. Experience the difference with BreezeClean and breathe easy knowing your air is in good hands.

Express Home Services - hvac - Updated October 2026

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