Bottom line: No project manager, subs don't show up or are very late, not finished on time, no one answers calls, corporate doesn't know what local San Antonio team is doing. In my 15+ yrs of home renovations this has been a nightmare. No one apologizes. Do not recommend using Express Flooring San Antonio. read more

I had worn carpet n two bedrooms and closets replaced. I called and received next day consultation. Installation scheduled quickly. Installers came on time, worked hard and professionally. They were courteous and attentive. read more

STAY AWAY!! I received an estimate verbally but no breakdown on paper anywhere so basically it was pulled from their a**holes! How much am I paying you for labor or materiels?? Sorry my system doesn't show a breakdown then how did you come up with the price, RED FLAG! So basically I can be paying $500 for materials and $15k in labor!!! What a waste of time but that's my bad for not pulling up yelp to look at the reviews! Trust the reviewers!! read more

Had my floors done in November they started on two rooms but didn't finish those rooms and started on another room. I had to switch beds 2-3 times while they finish my master room. They broke the water line for the refrigerator and tried fixing it but they caused a leak in my wall. The supervisor Leo told me to get a plumber and they would reimburse me for the bill. Well it is February and have not received anything. They hire other people to do the work. They stated they would be finished in 3 days, my floors were finished in 7 days. After I called and asked why the left my house unfinished when they sent the workers to another job. Tried to call this supervisor Leo and he does not answer. read more

BE CAREFUL: POTENTIAL CUSTOMERS OF EXPRESS FLOORING I am not one for complaining online about a bad experience with a company, but I couldn't just let this go. I should also add that this was not about the cost or the installation service we received. This was all about the presales experience we received and the blatant lack of communication we received. Let me try and explain. We used this company once before and had to continuously request our contract, breakdown of time and materials and a breakdown of the discounts that were supposed to be applied. After a little bit of phone call fighting we resolved the issue. When it came time to do it again on our second floor, we decided to give them a second chance and this time we thought we were better prepared. My wife had researched the flooring we wanted and we budgeted appropriately. The sales consultant came and understood what we wanted and then went to work on us. Indicating that there was a cheaper flooring that met our pet friendly requirements and was cheaper. This sounded great and when we asked about discounts, he came back and gave us a verbal quote that was AT COST, which was odd to hear. When we asked him about it, he said he had the pull to do this and applied a custom discount as he would if he was completing a deal for a friend or family member. The cost was within budget and we agreed to the price. Electronic signatures were given for credit authorization only and a week later, the installer came in and installed the flooring, but there was a new problem. According the installation breakdown, we were supposed to have a specific brand (Soaring Heights Flooring) in a specific color (Silver Birch). The installer did his job and installed the flooring. When he completed the installation, I asked him if there was a box or at the very least extra pieces that we could use in the event that we chose to purchase additional pieces to replace the other carpeted rooms in our home. When they were shown to me, I quickly realized that the brand was different and while the color was the same, it threw up another red flag. My wife immediately looked online to look for the flooring that was on the installation breakdown, which was NOT found. We quickly reached out to the company where we were avoided, but perseverance paid off and we got someone finally. The company's sales manager informed us that the consultant had the authority to apply custom discounts. We inquired further and asked about a specific discount. There was a reason why. The consultant indicated that the flooring job would cost 10K before the discounts. We had recently seen several ads about a a 68-76% discount, however when we asked about it, we were told the job would have costed 22K and the 60 plus percent discount would apply to the 22K number which we were never quoted. When I asked for proof of the 22K dollar justification based on the square footage, time and materials. Basically the same quote without any discount applied, we were told that would not be sent. They indicated that no company is going to do this, which is also very hard to believe. Why would a company not show a customer all the discounts that prove the bargain or value they are receiving. Keep in mind by the time we finally got someone on the phone, the job was completed. ADVICE TO POTENTIAL CUSTOMERS: Stay away from Express Flooring. Do your homework and ask to see a complete breakdown of time, materials and all other costs as well as specific discounts that are being applied. read more

Austin did an excellent job working with us when he came to give us an estimate. We have our elderly mother sleeping in one of the rooms and he was quiet and respectful when he entered to measure the room. He was thorough with his job and answered all our questions. Another review to follow upon installation of flooring. Michael and Karen Leyba read more

THIS COMPANY IS ABSOLUTELY AWFUL, DO NOT BUY FROM THEM! I would not recommend them to my worst enemy. The sales person was very nice and seemed knowledgeable about the company, but every thing he told us was a lie. I wish we would have read the reviews before purchasing. We were told the job would take 2-3 days at the most. A month after they started it was finally complete. The installers are supposed to be licensed and bonded and the ones we got were not. The first two installers that came claimed to not have the right tools to do the job and weren't aware they were doing the whole, house. While they were waiting for someone to bring them tools they left for lunch and never returned. The second installer came alone even though we were told we would have a crew of 3 or more. He barely got one room done the first day and he didn't come till 1PM. The next day he came at 1PM again and about 6PM my husband found him sleeping on our closet floor. My husband said if your tired go home. The next day he showed up late again and had his teenage daughter with him. She was supposed to be his helper, but all she did was sleep on our couch. By this time he hadn't even finished 3 rooms and the quality of his work was horrible. I told them they needed to send someone else to finish the job. The next installer was very nice, but not licensed. He finished the work and fixed all the issues from the other installer. I took a lot of pictures and contacted several people in the company. None were very helpful! The floors have been done less than two weeks and there is already peeling issues and cracks. We were told the laminate we bought was top of the line and wouldn't do that. I am not impressed at all! I know this review is long and I've only touched on the issues we have had with this company. One of the managers said he would come out and inspect the work when they were finished and we would be compensated for everything. Haven't seen or heard from him yet. I wouldn't have even given them one star, but didn't have that choice read more

Isidro, Jose, and Rey were the installers on our new floors, and they were perfect! We were told it was a three day job, but they were so quick and finished in one day! They also picked up after themselves, leaving no mess. We highly recommend requesting these three gentlemen when you work with this company. This was such an easy experience! read more

Caveat Emptor. Do not use this company! I have never experienced such poor service, workmanship and quality in my life as with Express Flooring. I wish I had read all the reviews before we decided to go with Express Flooring. We installed vinyl floors on our stairs and upstairs. The reason for using them was the speed with which they promised they could do the install. We were notified that they could do the install within two days of the consultant giving us a quote. They did it approximately four days later. Off to a good start. The flooring was really good quality. The first problem however, came with the installation. The individuals installing the wood clearly were sub-standard. I have installed floors myself and have had multiple floors installed in previous homes. They could not properly install the nosing on the stairs. They used a grout that looked awful and after two attempts at trying to fix the problem, the nosing was still detaching from the stair. Based on this I contacted the company and requested an alternate installation crew. The conversations I had with customer service were very poor. The first individual stated that the service manager would contact me within an hour. After an hour and a half I re-contacted the company and another customer service agent stated that the service manager was not there! She was incredibly curt during the conversation. I currently sit with a floor install that is coming apart and will likely have to use another company to revise this situation. Look everywhere first. read more

See all

Received estimate to replace flooring on 2nd floor of my home, but told salespeople who came out not to finalize selections till painting was done to make sure flooring color selections would match. They said no problem, would generate contract / collect down payment and they could come back out if needed to make changes. I called them back about 3 weeks later after painting was finished, realizing I would need to make a flooring revision. Said consultant was not available and would have him call me back. This step has been repeated 3 times with no result despite their already getting my down payment. I finally had to get another company to do job, and telling Express Flooring this trying to get my down payment returned. STILL NO RETURN CALLS. I would not / never again recommend this company and guess my next step will involve getting a attorney involved to try getting my down payment back! read more

We made a contract to replace the flooring on our stairs from a promo on facebook. The price negotiated was great and we paid an initial deposit. On the scheduled date to install the sales manager called my wife to say he called off the install because the system had a glitch and the sale price was too low and wouldn't meet their expected margin and wouldn't give a proper profit. My wife reminded him that a contract was made and agreed on so there couldn't be a glitch. They are responsible for meeting their obligation. He told her that the job wasn't actually approved because it was sold below the profit margin and they don't do charity work. If that is how they get around their specials and promos, then stay away. I don't know if the charity comment was because are hispanic, however, I am a retired veteran of Iraq/Afghanistan and a working professional and my wife is a teacher. We are not poor nor do we ask for charity. We will take on a special or promo like anyone else. Racist insults like that are not appreciated at all. read more

Terrible experience with the Express Flooring. Don't waste your time! I had an appointment for a quote for new flooring for my newly purchased home. The Design Consultant, Luke, came by with his whole PowerPoint presentation to tried to sell me on the company while using very shady and manipulative sales tactics. He was professional and nice in the beginning, but once he got a sense that I was hesitant and potentially not moving forward, he started being verbally aggressive, unprofessional and rude. His original quote for the job ended up being the highest quote I got (~$6k) When I told him, I wasn't sure, he proceeded to talk down on me and tried to get me to move forward anyways. Once I said No for the final time, he smirked and said that the price will go up to $8,000 tomorrow if I don't pay the down payment today, then proceeded to walk away and slammed my front door without saying anything else. It was the worst experience I've ever had when interacting with a sales person and I would not want anyone else to have the same experience as I did. read more

it was such a pleasure working with Becca, she is absolutely amazing at what she does and takes care of her clients. Not only that but she makes it fun and very enjoyable with no pressure. Looking forward to working with Becca again in the future!! read more