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    South Hill Alterations - He can't follow instructions and can't deliver items when he's promised. Terrible customer service

    South Hill Alterations

    (33 reviews)

    This place has a new owner! The woman who is the owner is absolutely amazing. I brought in a dress…read moreI bought to get her opinion on how to get rid of a line caused by the liner. She was so helpful and friendly. She helped me problem solve and recommended removing the liner which was heavy and unneeded. It was the perfect solution. She was able to make the alteration and steam the dress so I would have it in time and the pricing was very reasonable. I love the business, how they operate, and their quality of work. I can't recommend them enough!

    I was referred to this business by a friend and went in with high hopes, especially because I…read morewanted to make sure I had plenty of time to have my bridesmaid dress altered for a September 26th wedding. My first impression was actually wonderful. Cricket was very warm and friendly when I dropped my dress off on July 21st. I needed the dress let out slightly around my thighs/hips and also needed the length adjusted. Cricket explained that the length would likely be $80-$100, but recommended waiting on the length until after the sides were adjusted because changing the fit could affect the length. I paid $40 that day for the initial alteration. After nearly a month without hearing anything, I called on August 19th to check on the dress. I was told I should have been given an estimated completion date and that they do not call customers when alterations are finished. I went in on August 22nd to pick up my dress, only to find that the alteration had been done in a completely different area than what I had requested. When the dress was originally pinned, I had specifically stressed that I needed the adjustment closer to my thighs rather than higher up around my hips. Thankfully, another woman working that day immediately recognized that the alteration did not look right and could see where it needed to be corrected. She offered to redo it overnight and asked me to return the following day. I live quite a distance away, so having to repeatedly drive across town was frustrating, but I was willing to do it because I wanted the dress done correctly. I also explained that I still needed the length altered, but I had previously been told to wait on that until the fit around the hips/thighs was corrected. A few days later, I returned expecting the adjustment to have been corrected, but instead Cricket had completely opened the dress back up so we could essentially start over. At that point, I felt more confident because she was personally pinning the dress and I was able to explain exactly where I needed it taken out. However, I was then charged another $140 for the length alteration. I had originally been quoted $80-$100, but was told that because the dress had multiple layers, it would cost more. Cricket did waive the additional charge for the hip/thigh alteration since she acknowledged that the first alteration had been done incorrectly, but at this point I was already frustrated and felt I had little choice but to pay the $140 because I needed my dress completed. I was told to return September 5th to pick up the dress. Unfortunately, when I came in today, the dress was STILL too tight around my thighs and uncomfortable to move in. When I explained that it needed to be let out a little more, I was told that I needed to close my legs. No further alteration was offered. At this point, I didn't even feel comfortable leaving my dress there again. I am now just three weeks away from the wedding, have spent $180 total, and my dress still does not fit the way I originally requested. I will either have to wear it uncomfortably or spend even more money somewhere else to have it corrected so that I can actually move, sit, and dance comfortably at the wedding. unfortunately my experience was extremely disappointing. Between the miscommunication, the repeated trips across town, the incorrect alteration, the unexpected increase in the quoted price, and ultimately not having the dress altered correctly after spending $180, I cannot recommend this business based on my experience. I will not be returning for future alterations.

    A Sewing Shoppe

    A Sewing Shoppe

    (20 reviews)

    Absolutely spectacular. Such a sweet lady, and was very helpful for my wedding dress. And she was…read moreinsanely affordable.

    Brides DO NOT TAKE YOUR DRESS TO THIS woman! My $2k dress was absolutely sabotaged. It only needed…read morehemmed up and bustled and the gal literally only cut the front of my dress from one design seam to the other and it made the whole appearance of my dress change and gave it corners which now it doesn't sit right. Not to mention the fact that my train is no longer in tact and the busily loops don't even fit over the bustle buttons. One of the bustle loops only goes through one part of the train. I did call and she insisted I bring it back to her but I'm afraid she did enough damage. Plus she knew my father was ill and I was going to lose him before the wedding even though we planned this wedding solely for him to be able to walk me down the aisle. Unfortunately I lost my dad a few days ago and I have not had the emotional capacity to deal with the dress, especially knowing that she has had this business for a very long time and she should know how to hem up a wedding dress since that's what her profession is. my honest feeling is that she was trying to half ass the job thinking that I would not notice since I was so occupied with my father and spending every last moment with him possible. I am absolutely devastated that she trashed my dress. I luckily was smart enough to take photos directly after picking the dress up from her so they have timestamps and I can prove that this is how I picked the dress up from her. And fortunately there was no seamstresses or alterations place that could fit my dress in before the wedding so I have to walk down the aisle like this . Although I did not notice, how butchered it was until trying it on days later from pick up. I cannot believe that someone who owns and runs a business in wedding dress alterations and dress alterations could do this to a bride, especially not a bride who's losing their father. She must've thought my mind was going to be elsewhere and I would not notice.. I absolutely would not recommend taking anything to her. I wouldn't even give her one star if that was an option. I hope other brides are smart enough to read her reviews prior to taking their dress to her .

    Expert Tailor - sewingalterations - Updated October 2026

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