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    Expert Piano Service

    5.0 (5 reviews)
    Closed 9:00 am - 7:00 pm

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    Services - Expert Piano Service

    Piano maintenance

    Piano repair

    Piano restoration

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    2 years ago

    He is the best. Period. I cannot recommend him enough. Very knowledgeable and very honest.

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    Emanuil Y.

    Thank you Julianne

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    2 years ago

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    Emanuil Y.

    Thank you so much Grace

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    2 years ago

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    2 years ago

    Emanuil did an amazing job on my 1951 Steinway! I couldn't be more pleased with the work.

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    2 years ago

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    Emanuil Y.

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    Downtown Piano Works

    Downtown Piano Works

    (17 reviews)

    This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

    I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

    Rick Jones Pianos - 1946 Steinway mahogany 40" console piano and adjustable concert bench

    Rick Jones Pianos

    (40 reviews)

    I had the best experience with Rick Jones Pianos. I found their website about a year ago and had…read morebeen slowly saving up money to buy my first piano. I love that every piano on their website has a video of Rick or another staff member playing the piano and talking about the history, touch, tone, feel, etc. but also the store policies and other FAQs. When I finally had enough money saved and a few pianos in mind I wanted to look at, I headed up to the store, and was greeted by the incredibly friendly staff. They let me know I could walk around and touch and play every piano in the store and they left me alone to fiddle around and I felt so comfortable in making my decision. No one tried to force me into anything, and it really came down to what I was comfortable with. With that being said, you can't beat the prices anywhere. Yes, Facebook Marketplace has "free" pianos, but I couldn't trust those because some have been sitting in garages and untouched for decades, where as Rick Jones has refurbished and taken care of every piano in the store. And free shipping within 100 miles! Anywhere else you would have to pay a minimum of $600 for shipping, and piano movers in my experience are not easy to work with. I have to say I got a great deal on my piano and I'm absolutely in love. I have no regrets and I would definitely recommend Rick Jones to anyone looking for a piano, especially a starter piano if you don't want to spend tens of thousands of dollars. Thank you, Rick Jones, for bringing this beautiful instrument into my life.

    We just bought a wonderful Yamaha 5'8" grand from Rick Jones Pianos, and the process was delightful…read morefrom start to finish. My wife and I had a lot of questions, but Sam, Kathleen and Paul answered each with patience. Their depth of knowledge and love for piano excellence showed at every turn. I tried pianos for two and a half hours--there were so many excellent choices on their extensive showroom floor. It was a difficult decision, but with their help I know I made the right one. We couldn't be happier with the whole experience! If I could leave six stars, I would.

    Suburban Solutions - This is stuff they originally said they would fix but then backed out after we shared its replacement cost.

    Suburban Solutions

    (387 reviews)

    Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

    AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.

    Expert Piano Service - pianoservices - Updated May 2026

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