This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

This company had fantastic customer service and was responsive to all of our needs. They were very…read morefast to schedule and ensure a smooth delivery with zero issues. Highly recommend!

Crew did not speak English except for the foreman. Required CONSTANT supervision. Damaged multiple…read moreitems. Moved items to the wrong room. Removed multiple items that were to remain in place. A disaster of a move

Great service, super knowledgeable, and reasonable price point! We had not tuned our grand piano in…read morequite some time, and I am grateful that we chose to go with Pro Arte Piano. We contacted Piotr via Yelp, and he was very responsive. When he came over for the job, he wore a mask the whole time. At one point, I expressed curiosity in his work, and he stepped me through what he was doing, explaining as he went. We had a great conversation, and he gave me useful feedback about caring for pianos. Best of all, my piano now sounds great!

Very prompt. Was able to fit our tuning in within a short window of time. He responded to my…read morecommunication in a timely manner.

These guys did an amazing job of moving me even with the remnants of a blizzard making things quite…read moretreacherous. Honestly I am 1 person who could not have managed any of this alone. This included maneuvering a HEAVY bookcase up a narrow staircase with a low ceiling. They will know me as Michael Previs or Walgreens. I promised to leave a glowing review and forgot I have Yelp! under a nom de plume or different identity as the French say

SO unprofessional. The crew arrived at 8:39 and stopped at 12:36. There was an issue with the…read morecredit card because they use a swipe app on the phone. Not the best secure method. Our bank thought it fraud. We gave them another card but then they had to use a different phone, download some softeware and this process took over twenty minutes. I kept asking if the office could send an electronic bill and we could pay the same way we did for the deposit. No was the response and the office person was really rude to the poor guys who had just worked for 4 hours. I get an email confirming the payment but no breakdown showing the deposit and hours. Finally get the invoice and see they charged us for an additional half hour for their incompetent billing process. DO NOT WORK with this office. The manager was just as hostile to me as he was to the poor exhausted guys who helped us move our stuff.

We selected this company to help my daughter move from Herndon to Sterling VA. They got all the…read moreright buttons as my daughter loved how quietly and quickly they moved her furniture and stuff from her old apartment to her new townhouse. Enrique, the owner, was fantastic in terms of response time, quote delivery, and answering any questions we had. When the team arrived right on time they were very respectful, clean, and worked extremely fast while caring for our furniture (pointing out existing scratches and dents). Even the driver helped out when needed. Over the past few years, my daughter has moved from Virginia to Chicago and back and Expert Movers was, by far, the absolute best company we've used. If you have a move coming up in the NOVA area or beyond definitely use Expert Movers!

Helped me move some monster fitness equipment into my basement. Quick painless process to schedule…read moreand the job was efficient and flawless. I used to offer moving services in college and these folks knew what they were doing and were well equipped. Highly recommended!

We just bought a Kawai 607 piano from Piano Man Bethesda. Jamil and his staff were extremely…read moreprofessional, had a nice selection and good advice, and made the process very easy. Our daughter was able to try a number of pianos and find the one she most liked. They delivered and set up in our home, and did an excellent job. They clearly care about pianos and their work. We recommend them highly.

From the owner: We are a dedicated piano service business specializing in repairs, tuning, refinishing, and moving…read more We also offer a selection of pre-owned pianos for sale and provide piano rentals for events. Hassle Free Financing Available. *NOTICE: PianoMan Bethesda is an independent entity and is not affiliated in any way with the recently closed Piano Man Superstore.*

I had the best experience with Rick Jones Pianos. I found their website about a year ago and had…read morebeen slowly saving up money to buy my first piano. I love that every piano on their website has a video of Rick or another staff member playing the piano and talking about the history, touch, tone, feel, etc. but also the store policies and other FAQs. When I finally had enough money saved and a few pianos in mind I wanted to look at, I headed up to the store, and was greeted by the incredibly friendly staff. They let me know I could walk around and touch and play every piano in the store and they left me alone to fiddle around and I felt so comfortable in making my decision. No one tried to force me into anything, and it really came down to what I was comfortable with. With that being said, you can't beat the prices anywhere. Yes, Facebook Marketplace has "free" pianos, but I couldn't trust those because some have been sitting in garages and untouched for decades, where as Rick Jones has refurbished and taken care of every piano in the store. And free shipping within 100 miles! Anywhere else you would have to pay a minimum of $600 for shipping, and piano movers in my experience are not easy to work with. I have to say I got a great deal on my piano and I'm absolutely in love. I have no regrets and I would definitely recommend Rick Jones to anyone looking for a piano, especially a starter piano if you don't want to spend tens of thousands of dollars. Thank you, Rick Jones, for bringing this beautiful instrument into my life.

We just bought a wonderful Yamaha 5'8" grand from Rick Jones Pianos, and the process was delightful…read morefrom start to finish. My wife and I had a lot of questions, but Sam, Kathleen and Paul answered each with patience. Their depth of knowledge and love for piano excellence showed at every turn. I tried pianos for two and a half hours--there were so many excellent choices on their extensive showroom floor. It was a difficult decision, but with their help I know I made the right one. We couldn't be happier with the whole experience! If I could leave six stars, I would.

Fantastic!!!! Moving is always difficult, and my move with Mid Atlantic was a long-distance one…read morefrom a large apartment (with an elevator) to a small Boston apartment up a narrow/steep staircase in a 100+ yr old home. Orlando and partners (different one for move out and move in days) were amazing: fast, organized, friendly and patient with my dog who thought they were there to play with him. I received an email the night before the move-out, a text that morning saying they were on their way and a text the morning of move-in. Great price, Orlando alleviated a lot of my stress, and my dog gives them a 4 paws up!

Greetings DMV!!!These guys were awesome they did a great job nothing damaged at all. I would…read moredefinitely recommend them.

Company does not return repeated calls for damage done…read more This moving company broke an item in the house I purchased last month. All phone calls, emails, and attempts at communication have elicited zero responses. Don't trust them - and believe me when I tell you they will not return your call(s) if there's an issue....

We used Lloyd's for a local move to a larger house. Having never used professional movers before,…read morewe weren't certain what to expect, but the process went well. The movers were all friendly and introduced themselves to us, which helped us feel safe, especially with our kids around. They worked quickly, padded everything well, and worked to get our things into our new home where we wanted them, despite some challenging home angles to work around. Moving is a stressful event, but Lloyd's Transfer & Storage helped ease some of the burden. We'd like to thank Richard W., Aaron G., Trent R., Jeremy, Hunter F., and Tia A. for all their hard work. We hope to not have to move again for a long time, but I would be happy to use them again if needed.

Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.