Very unprofessional from beginning to end. This unpleasant experience started when I first tried to call the company to schedule an appointment for a standard pre-employment drug screen. I waited on hold for 40 minutes, following several different menu options to try and get someone on the phone and never once was my call answered. Because I really needed the results to start a new job, I finally decided I would just show up in person. When I arrived, there was already someone inside and I had to wait for about 20 minutes, which is why I had wanted to call to make an appointment in the first place. I was annoyed enough already, but it only got worse. The facility did not appear to be clean. Upon walking in it was very cluttered with papers, boxes and other items, and it smelled like stale cigarette smoke. This could have been from a previous tenant, but very off-putting none the less. The bathroom where I gave my sample was really gross. The sink was very rusted and it just had a very unsanitary appearance. Nothing like other professional places where I've had similar services before. The person who attended me was very creepy and made me uncomfortable. Not wearing gloves and refusing to wear a mask was bad enough, but I was SHOOK when the attendant used the same thermometer used to read my temperature TO READ THE TEMPERATURE OF MY URINE SAMPLE rather than simply using the temperature strip on the side of the sample collection cup. I can't be certain, but I'm willing to bet this would not be considered best practices. When the temperature of my first sample came back 101, the attendant discarded it and made me sit in this dingy office space for 40 minutes while drinking tap water from his gross rusty sink, so I could produce another. All the while, he proceeded to make inappropriate comments such as "I can either play dumb, or not dumb," "whatever you tell me I don't have to repeat to your employer," or my favorite, "you social workers are all the same..." It seems he was insinuating some misconduct on my part which I did not appreciate whatsoever, ESPECIALLY BECAUSE MY SECOND SAMPLE CAME BACK NEGATIVE FOR EVERYTHING I left the place with a very poor impression, but that was only half of my dissatisfaction with the services. I took the test on a Wednesday and I did not get results UNTIL FRIDAY OF THE FOLLOWING WEEK! Granted, the day after my test was Thanksgiving, but that still allows at least 5 business days with no results. And just as before, they were unable to be reached by phone after being on hold for another 40 minutes. This is especially frustrating because I had a new job pending on these results. This poor quality service literally put my life on hold. If you're a company looking for a service to ensure a quick hiring process, or an individual looking for a clean facility to test in for personal reasons...LOOK ELSEWHERE. read more

This business is right in Mission Valley and is a small business that is quick and efficient in administering drug tests. I started a new job that required a drug test and they sent me here. I was in and out in about 15 minutes which was a smoking fast time. Previously, I've been sent to locations such as Sharp Rees-Stealy Clinic for a drug test and I had to wait for hours to be seen. Then the technician promptly cut a lot of hair off of me and gave me multiple bald spots! I could tell she wasn't sure of what to do because she asked me where to cut (didn't listen to where I suggested BTW) and then asked if she cut enough! Here I was in and out. Showed identification, filled some paperwork out, gave a urine sample and initial, signed and was on my way! It couldn't be easier. The technicians were also friendly and nice which is always a plus as well. read more

I have to say this was by far the most run down hole in the wall unsanitary unorganized place I have ever seen. He doesnt wear gloves EVER dealing with urine from random people. Doesnt wear a mask when its MANDATORY to do so. Makes you wait outside. I will for sure be calling the health department and bbb. Not to mention he dumped my sample out due to it being 100 degrees which is the max temperature it can be....and I had been standing outside in the heat and just getting over a cold. Hes a joke. And I will be reporting him. read more

As always, it's not what happens its how it's handled. The staff here truly puts customer satisfaction and service first and it shows. This office is discreet and professional. They understand privacy and confidentiality. We will continue to do business here. On a side note there is an option to submit a drug test for personal use and remain "anonymous." read more

So, I was asked to provide more detail about my experience with Tony and Expert Drug Testing. So here it is... I contracted with Tony to provide drug testing for my employees on an on-going basis. We agreed to a price per test in writing and signed the contract. I come to find out after a few months that Tony had been charging me an inflated price for each test. I guess he assumed that the volume of tests would mask his bait-and-switch price gouging. I called him on it and he tried to explain it away as a bookkeeping error, but then I caught him doing it again a few months later. And to try to get my money back, I would have to hire a lawyer that would cost me a bunch of money... no thanks. Run, don't walk to any other drug testing business. This is a shady, shady, shady business. read more

Tony is a true professional and was able to answer all my questions. Quiet, discreet office with very little wait time (unlike those big corporate places that are treating all kinds of people for a bunch of different things). Tony had me and in and out in a flash. I would recommend any employer to use expert drug testing for any pre-employment background checks or pre-employment drug screen services. read more

Great service! Quick turnaround on results! Tony is a great person who treats people with respect and dignity. I would definitely recommend his company and services anytime! read more

Took my wife to this place as part of her custody evaluation. First off hard to find. Plain printed sign in window. Watched several women go in first. Each was locked in with the guy Tony. No other staff at all. I went in with my wife.Tony refused to ware a mask as mandated by state. Office was hot, dirty, a dog in office and everything boxed up. Ask tony he stated I got to be ready for Blm. ???? Didn't understand that. Made my wife sign a contract stating she would receive 3 copies of test. Wife requested copies go to Attorney, evaluator and herself. Tony then said no that's not how I do it only the evaluator gets one. Even tho his contract stated other wise we agreed but stated we ask would her attorney about it. Tony flipped out " I know how this goes! Attorneys get involved and I get the shaft! Get out!" We where gone. Shady guy shady business. read more

Tony and Jessica are outstanding! I have (unfortunately) had to use their services for the last few months and have never had any problems. They are always so friendly and helpful. You might experience a small wait time, but that is only because Tony is ensuring a proper and professional drug test. He is very respectful and non-judgmental, which is a big plus. I would highly recommend them for any of your drug testing needs. read more

Didn't really have trouble finding the building, it's on the right hand side and the Numbers are HUGE so you can't miss the '3435' number! Their usually on the 2nd floor, but because of the remodeling status, their on the 3rd floor. It was a quick and easy urine test. You pay $30, they take cash or credit card. Afterwards they give you a receipt of course and a copy of the information that you filled out before you took the urine test. read more

Called to ask for information and they were very helpful over the phone, later that day I took in my friend since they needed a drug test for a job and they were very helpful in what was needed. Overall a very comfortable non awkward experience. Definitely would recommend to employer's if they are in need of drug testing ! read more

An Easy five stars no doubt no hesitation. This place rocks! This kinda work needs a rock solid backbone of structure and consistency as well as the highest levels of consideration and customer service. Tony is an old school professional, he never skips a step - so his procedure and results can not be questioned. And if they are, everything is in place to back them up! He takes the time to explain everything and answer all your questions ahead of time in a manner that is easy going and non judgmental. I will go not anywhere else. read more

Expert drug testing is well known with the family court services mediators and judges in San Diego county because it's impossible to cheat on the test with them which is good for proving innocence. The owner makes a note of your hair length in the report and how far back it goes in months. It is also known that larger scale drug testing companies will take any amount of hair and anyone can pass if they just buzz their hair off and leave a millimeter. Expert drug testing will only take your hair if its long enough to go back 3 months. They will also take your nails to go 6 months. They can tell if someone alters their hair to cheat. These drug test have a lot more weight. read more

I came here for a pre-employment drug screening. The wait time was awful and the attendant was rude. He didn't bother to greet me. He was on the phone complaining to the credit card company while he was taking a hair sample of another customer. The same ogre of a human being slammed the door in my face when I knocked on the door to ask for an expected wait time. Mind you, my bladder was about to explode from the copious amounts of water I drank and I was parked in a 30 minute spot. If I had a choice of the company I would have gone anywhere else but there. read more

Totally takes too long sitting around waiting for assistance. This place sucks, and as a company I would NEVER recommend it.

Being a small biz owner, this company was very easy to deal with and had all the data I needed to get this set up fast. :)

I would highly recommend this business. The staff is professional and very helpful. Ashley made what could have been an awkward and potentially fearful process very easy and comfortable for me. I would highly suggest if you have any type of custody battle going on, or if you are being accused of using drugs and/or alcohol to check this place out!! read more

Expert drug testing went above and beyond my requests for their assistance in providing drug tests and associated documents for me numerous times, especially once when I needed specialized assistance from a key employee who wasn't working that day but came into work to aid my situation on short notice. Truly deserving of the highest rating here on yelp in my view for their customer service, I highly recommend them for any type of drug testing needs for any reason. read more

The people at Expert Drug Testing are the most professional and have the most courtesy staff out there. I dealt with Tony, very understanding and non-judging, who explained things to me as a human being with dignity. He was also helpful to the people in the room the same way and everything was CONFIDENTIAL. I urge anyone who needs a test like for ANY reason, go to Expert Drug Testing. Affordable CONFIDENTIAL and Fast!! I am a regular person just like you, who needed their service read more

I called because I was running late and was worried I would miss the cut off time to take a drug test. TONY answered the phone and was so helpful! He told me not to worry and just get there as soon as I could.When I got there TONY greeted me as well as filled out my paperwork while exemplifying great customer service and holding conversation at the same time. He got me set up and finished my drug test quickly. It was a great impression for me seeing as I had never used this company. I would def recommend and was highly satisfied. read more

This is the best place to get testing done. The staff is always helpful and try to get the testing done as fast as it it possible. I would not hesistate to recommend Expert to anyone needing to get testing done. read more

This facility is amazing!!! Very polite and professional staff, your greeted with a smile and feel welcome the moment you walk in. one gentleman there went out of his way to help get what i needed done, he offered multiple options to help me out if this doesn't work. I had to have something tested that wasn't urine or hair and when no one was even willing to let me explain what I needed they found a way to make it happen, explained the cost and everything over the phone then they let me come in 15 minutes later! I was helped right away and walking out the door in no time! read more

Tony was very helpful over the phone. He's very thorough and clear. I paid $70 for a 10 drug panel test. I came to the office and there was about a 10 minutes wait because he was helping 2 other people. Two days later they sent the test results via email. Everything was smooth, no problems here. read more

I printed out a form for my daughter to take to this place for her CNA reciprocity (BCIA 8016 rev 1/2011). They told her they weren't sure it was the right form and printed out a different one for her (BCII 8016 rev 10/98), filled it out and charged her $69. When she came back I noticed that it wasn't the form I sent her with and that it was sent to the wrong place. I called the California Department of health to make sure I had sent her with the right form (which I had) and I waited online while they helped me fill out the top. My daugher took this form back (BCIA 8016 rev 1/2011)and they charged her another $32 for services. When I called and talked to the Vice President "Tony Holland" he listened intently then asked me to hold on and then put me back on the phone with Ashley W, the employee who printed out the wrong form in the first place. Is that how a manager takes care of complaints....by passing the buck to his employees???? I would think that an employee who does this work day after day would know which is the correct form to fill out for CNA's, RN's, EMT's etc. They should have refunded my daugher the $69, or not charged her for the second submission, or referred her to another agency who knew what they were doing. By the way, there's an Ashley W who posted a great review of this company and the employee who printed out the wrong form was named Ashley W.......hmmmmmmmm. read more