This place is busier and busier. It feels more like Kaiser then sharp. I am always waiting longer than my appointment time, to see my practitioner. And last minute cancellations and no one is covering them. The ADA parking is out of code with the federal and state mandates. So if that is something you need, plan for extra time to find a reasonable parking spot, bring a driver or use a ride share. Parking is atrocious for anyone needing ADA parking. This used to be the premiere health care, or at least second. And they are consistently slipping from that. The level of customer service at the front desk, the amount of time the doctors actually spend with you, makes me wonder if they have switched to a for profit healthcare system. Not horrible. Better than healthcare say in Alabama. But. There is a lot of room for improvement. read more

Sharp Rees-Stealy Rancho Bernardo - Medical Centers Near Me - San Diego, California

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I had such a great experience at the SHARP Rancho Bernardo lab thanks to the amazing team there! Ethan at the reception desk greeted me with a big smile, made eye contact, and had the kind of warm, friendly demeanor that instantly put me at ease. It may seem like a small thing, but it made a big difference--especially since lab work isn't exactly my favorite thing to do! As a bonus, Sarah, who drew my blood, was also fantastic--professional, gentle, and quick. The whole process was smooth and efficient, and I was in and out in no time, which meant I could get right to work without delay. Big thanks to both Ethan and Sarah for making what could have been a stressful experience surprisingly pleasant! read more

Dr. Veena Arun (ophthalmologist) at Sharp Rees-Stealy Rancho Bernardo - is the most egotistical, narcissistic, incompetent, dismissive, and unprofessional Doctor I have ever had the displeasure of knowing. She takes ZERO accountability for laser surgeries that she performed on her patients when they come back to her for after-surgery problems or complications. I RARELY write negative reviews but I wanted people to know what you're getting yourself into when you go into her office. In Oct 2024, I went in for laser surgery with Dr. Arun. On the day of surgery, she was highly unprofessional taking a personal call right outside the office door where I could hear the entire conversation. She took her sweet time nearly 15 minutes on the phone while I was sitting there sweating with pre-surgery jitters. When she came in to perform the surgery, the surgery itself took half the time it did for her personal phonecall, and not one word of an apology. In Nov 2024, I returned for a follow up appointment. During this appointment she was again highly unprofessional and inappropriate, this time trying to elicit my law knowledge for her personal life problems stating she wanted to sue someone for defamation. In late Nov 2024, I started having problems with my eye sight. "Floaters" appeared in my left eye and my vision was affected. I was scared and concerned! I reached out SEVERAL times to her office via phone and all those times I was told Dr. Arun and her staff were "UNAVAILABLE." On Jan 2, 2025, I wrote an appointment request via Sharp's app. Then wrote another message on Jan 8, 2025. I also called several times - always "NOT AVAILABLE." On Jan 15, 2024 , Dr. Arun's assistant Veronica finally responded but she was argumentative, berating and scolding me on why my new eye problems had nothing to do Dr. Arun. Then they tried to immediately transfer me to a different ophthalmologist Doctor. On Jan 16, 2025, I reported an official complaint about Dr. Arun and her office to Sharp Customer Service. And ONLY THEN on Jan 17, 2025 after submitting my complaint- Dr. Arun responded via Sharp app message. Note it has been nearly TWO MONTHS now since I've been freaking out. She feigned concern, but by then I lost all respect for her. She treats her patients like they are all beneath her, and her calm demeanor is a facade of her true narcissistic tendencies. If you value your eyes, your eyesight, and your health, STAY CLEAR of Dr. Veena Arun and her staff at Sharp Rees-Stealy! Currently I am finding a new eye Doctor to address my eyesight problems the incompetent Dr. Arun is responsible for. read more

Sharp Rees-Stealy Rancho Bernardo - Medical Centers Near Me - San Diego, California

I am a huge fan of their laboratory department. They are super quick, they never over poke and overall super clean space. The staff are always very friendly as well. read more

Why every time you want to make an appointment you have to wait 3 weeks ? Or and your Dr is on leave ! I get ! You're short staffed ! Stop beating up the customers ! We just want to be seen ! Administration needs to do e better job ! Get off your desk and walk the floor ! Hear the phone calls ! Feel the frustration! Then maybe you will do a better job ! Help us old folks out ! please sir or mam! read more

I am a patient of Dr. Kapoor at Sharp Rees-Stealy. Typically I will schedule my appointments for the Santee office. This time around she was booked out too far in Santee, so I had to schedule for the Rancho Bernardo location. This was my first time at this location. It was easy to find, just off of the 15 on Rancho Bernardo Dr. There was plenty of parking between the surface lot and the tri-level parking structure. The building is quite large. The pharmacy and Urgent Care are among the ground floor departments. My appointment was 2nd floor Ophthalmology. I was pretty early for my 8:40 AM appointment. I checked in at the kiosk and took a seat in the waiting area. In less than five minutes my name was called and I was led into an exam room. Easily a good 20 minutes earlier than my appointment time. The staff were all great and Dr. Kapoor, as usual, was great. She explains things thoroughly with easy to understand terminology. She is really pretty too. When I was left alone, it was always less than 10 minutes. I felt as though the personal care level was excellent. I had their undivided attention. An on-site coffee/snack shop or cart would be great. I was pretty hungry upon arrival. Would've loved a bagel or muffin or something. I was in and out very quickly and was back home in Santee before 10:00 AM. read more

Location: this is one of the busiest Sharp locations in the area, so it's often harder to get an appointment and wait times are longer. When I urgently need a lab done, I prefer to schedule at Sorrento Mesa or Mira Mesa, which have much shorter lines. However, this location is beautiful and much newer than the other ones. Parking: free! There is outdoor parking or indoor parking in the garage. There is a bridge on one level of the parking garage leading directly into the hospital. Quality of care: I've seen my regular doctors here, and I've also seen urgent care. Urgent care has LONG wait times here. I really recommend using virtual urgent care whenever possible because it's not fun to sit in a crowded waiting room. Even if you come right when they open, you'll still wait a long time. That's the only negative. read more

In 15 years, I've been able to see my PCP May 3 times. Just today, I tried to schedule an appt with her, thinking I'd be able to get something in September. I've attached a screen shot of her first available. This is ridiculous!! read more

Sharp Rees-Stealy Rancho Bernardo - My PCP's first available appt. - Medical Centers Near Me - San Diego, California

I like to express my gratitude to Dr. Lovell and her nurse Nicole and to the lady in the front desk. I'm sorry I did not get her name because I was in a lot of discomfort and pain at that time she was checking me in.I did receive an excellent care from these people. They are all caring, compassionate healthcare workers Thank you so much! Mrs. J. Marinas read more

I try to be very understanding of people's time but it's been over 3 years of me going to Dr. Cobbs office and just getting a call back, is impossible. It has been nothing but frustrating trying to get an appt or get help with birth control refills. Maybe he and his staff pay more attention to women of birthing age but if you're done having babies I do not recommend his office at all. read more

Very thorough and expert care. A little wait time but nothing abnormal. Great doctor and staff.

Ughh..getting injured as an active person sucks arse!!! I had a sprained foot that took almost two months to heal. I decided it was time to see a doctor. I scheduled an appointment to see a podiatrist and was assigned to Dr. Pham. Location: I love the location since it's close to home, has plenty or parking, and well-maintained. I appreciated the Covid protocols set in place ensuring everyone is masked and practicing social distancing. Everything seemed well-organized and departments were easy to locate. Experience: First visit for X-rays: The Radiology department was fast and thorough. No complaints. I was in and out in 30 minutes. Customer service was also friendly and prompt. Second visit with Dr. Pham was less than outstanding, but satisfactory for what it is. The receptionists were very nice on the phone and in person. Unfortunately, the wait time took longer than Dr. Pham's assessment on my foot. I appreciated that he was quick and straight to the point, but it felt rushed. I hate that feeling. The X-rays showed no fracture (yay!) but the overuse of physical activities (i.e., spin and barre) caused inflammation/bruising and swelling of the ball of my foot especially my poor big toe. Walking was a struggle and any pressure on my foot felt like stepping on a sharp pebble stone. No fun! Dr. Pham also noticed my ankles needed support and gave me braces which can be worn while doing physical activities such as hiking. I have yet to use them. His assistant, Eric was great and demonstrated how to place the braces on. It sure has a lot of straps and not the most comfy. Funny how I walked in with a foot injury, but came out with ankle braces instead. Was I duped? With a bill of $350, I can say the whole visit was a complete waste of time. I was better off waiting it out and letting it heal on it's own. A least I didn't fracture my foot. I do have to make modifications when working out from now on. I have special insoles for my shoes and a bunion corrector. I'm getting old guys! LOL! Overall, 3 stars because I knew what I was expecting. I was just hoping I would be wrong. Le sigh. read more

I usually refer people to sharp since I had my kids there years ago. Great staff and care. That was years ago , I never really had a problem till I moved and got a new doctor. Why my meds haven't been refilled. The pharmacy called after no response they called me. I called the office and went to the office, they said the message was being relayed. Still nothing I called a couple of more time and here it is 3 months later for my high blood pressure meds to be filled, thank the Lord I had some in an old purse. I moved from North county and expected the same great service. I guess the doctor must be inexperienced cause who keeps high blood pressure meds from a senior patient. I'm not new to Sharp. Thanks to CVS for staying on it. She approved the meds but didn't give instructions so that was a hold up too. High blood pressure kills Dr A Ram... read more

This is a full Service medical clinic and I went there for a doctor appointment and also to have my blood drawn for labs. It is a lovely place and the staff are quite helpful and friendly. I went there on a slow day after a holiday so there was no waiting, but I have only gone there once as a patient read more

Sent home with kidney stones, made apts for specific reasons only to get there and they were more worried about vaccines status , which I'm up to date on , then they did not have time to see me for the reason I came in. Had scheduled procedures in cardiology that kept getting rescheduled after driving a long distance to have the test. They twice did not have the correct supplies. Always a long wait. . Seems to be more about bottom line, than patient care. read more

This place is awful. I've never written a review for a medical facility because I'm usually understanding but this was complete incompetence. A few patients including myself were here before certain patients and the order was complete chaos. The staff went to lunch and completely lost track of the order of patients and couldn't explain why the order was a mess. AVOID this facility. read more

This is the place where business is important than health which I get it. I work in the banking industry and I have now better idea how sharp is running their business. I will make sure to post that on public platforms. When you're a new patient you get appointments same day. But when you're an existing patient , you may have to wait few months. Yesterday dr told me before he even started that it's a new rule that we can only perform one thing. I was there to do my physical and I had one health concern that I wanted to share. He stopped me right there and told me that either physical or regular visit. I don't even know how sharp is getting away with this. When someone is at drs office to talk about concerns is it ethical to stop hearing the concerns since it's only physical? What if it's something serious and is it ethical or legal to completely ignore it? read more

The hard working and friendly staff of Sharp Rees-Stealy deserve a round of applause. Friendly, patient and understanding. This facility is new and has all the higher tech gadgets you can count on. Parking is easy both on the lot and garage. Never gets too busy! Thanks for helping my wife and I prepare for the arrival and birth of our son. I highly recommend this place! read more

Sharp Rees-Stealy Rancho Bernardo - patient-ly waiting - Medical Centers Near Me - San Diego, California

Extremely disrespectful and rude billing department. Talked to 2 people, both were rude. The person named Diana was outright disrespectful and nasty. Instead of helping with the situation, she was insulting, not willing to listen and playing blame game. What a shame! read more

Family member needs a physical. Insurance says it can be anytime in calendar year. Sharp refuses to book it less than a year from previous appointment, in spite of the fact insurance says they will pay. Because of scheduling always being more than a year after previous one, they'll soon go a year with no physical, because Sharp refuses to offer care that insurance will pay for. Are you a hospital or just a bureaucracy? read more

Went to urgent care this morning for heart issue. All staff were quick, professional, and on top of things. Was evaluated and in an ambulance to the Sharp Memorial emergency room before I had a chance to worry. A+ response and care. read more

Still waiting to hear back after I received a bill for a wellness check that the doctor coded as " meet and great" and "diagnostic " so my health insurance won't pay for the lab work the doctor ordered. Called many times, takes forever to get through, sometimes the call gets disconnected. Now they send me letters from a collection agency. I wrote an email as well and nothing. This is becoming a nightmare. With my back against the wall I will end up paying the high bill but never ever use Sharp again. Never. read more

This review is for John in the optical shop. I had a prescription request for a pair of very complex shaped sunglasses I had. He took the time with me. He was professional, personable, knowledgeable, and attentive. He was very honest and upfront about the time it could take to receive the deliverables. I finally got my sunglasses and they are stunning. My prescription will take a little bit of time to get used to as expected. I am thrilled that he went above and beyond to ensure that these sunglasses could be worked on. Thanks John! Also, the young lady who helped me when I picked them up was wonderful too! read more

Horrible office experience, and lack of customer service. I called to pay out of pocket for my son that may die on his next seizure. And they said 'no'. This company has no compassion. Avoid at all costs. No wonder their rating is so low. read more

I really like how Fast and accurate diagnosis. Been there two time in the past few months, cool staff and great doctors. read more

Dr Goldberg in pediatrics is a legit nightmare. Unhinged and unprofessional in her conduct. She was confrontational and overly emotional and ridiculously unhelpful. Never have I witnessed behavior that disturbing for a physician before, scary. Wouldn't trust her to treat anything or anyone SMH, sick. Also Dr Sarah Rojas in family medicine I believe was very unhelpful and had a poor bedside manner. Among many failures she didn't refer me to a specialist, had a condescending judgmental tone and attitude and didn't perform a physical which the appt was scheduled for, how can a md be a failure won so many levels and be work here. Makes me miss Kaiser drs which is saying something . read more

I was hesitant to come here because of the whole pandemic. This was the urgent care with the shortest wait time on my insurance company's website. I don't love that there isn't a lot of privacy when you're checking in and having to say what you're coming in for. The guy next to me had a private issue and was trying to whisper but the lady at the front desk could not hear him through the plexiglass. Yikes! All things considered, I can confidently recommend this place. Staff is relatively fast and efficient. Everyone was compassionate and friendly, and both the nurse and the doctor took time to explain what they were doing and why before they did it. I was frequently updated about my estimated length of stay and given options about my treatment. Definitely in the top 3 experiences I've had in a medical setting in my lifetime...and during a pandemic no less! read more

Sharp Rees-Stealy Rancho Bernardo - Exam room - Medical Centers Near Me - San Diego, California

I sprained my ankle hiking and was seen at this Urgent Care the same day. CHECKING IN There is no privacy whatsoever when checking in here so be aware. If you are coming in for a private matter, just know that. You even give out your address, DOB, and phone number so everyone else in the room can hear it. Didn't really like that at all but it is what it is I guess. Wait time was about 15-20 min on a Sunday evening around 7pm. No one takes your temperature upon entry or goes through any covid protocols anymore. Masks I believe are required. CARE TEAM & EXPERIENCE Receptionist was thoughtful & gave me ice & a wheelchair after I checked in. Dr. Lowell & RN Michael were fantastic! 10/10 recommend Urgent Care here. Dr. Lowell was hilarious, detail oriented, and did not rush through the appointment even though they were about to close. Gave me detailed info about my X-ray and aftercare. Prescribed me 2 options for drugs and was very friendly. He went above & beyond to show me images of foot ligaments & bones too so I could better understand my Xrays. Thank you! Michael was very careful pushing me around in the wheelchair & made sure to lock it whenever I had to get in or out of it for safety purposes. He never laughed at me even though I told him I fell on my @$$ while hiking with my dog. I feel like I would've. Lol. He was very professional throughout. He adjusted my crutches to the perfect height & even made adjustments. It was my 1st time using crutches so he even gave me a detailed tutorial on how to use it. Wow. Now that's a legit nurse right there!!! Thanks to Dr. Lowell & RN Michael for taking care of me an hour before closing. You guys were amazing! TO IMPROVE Wish there were reusable ice packs I could have taken home with me, but I think they were out. read more

I have never been one to leave reviews but this Sharp does not have any care or urgency in helping there patients. I had to leave multiple "high priority" messages that were sent to Dr Barmettlers office and neither Rose nor anyone in there told me after days later until days later "ohh yes hes not in today" i was calling all these days and everyday nobody of you could have told me hes on break or what can we do to resolve this issue. The cardiac center needs the form faxed over since last week.! A whole week has passed and no help from them. Just that each time i called all they do is they send that "high priority" message, that it takes 2-3 days each message. Its ridiculous so much for the sharp healthcare!!! read more

Not to happy with Sharp. Took 5 weeks to get a prescription filled. This was a old prescription. Over the past weeks I spoke to many at Sharp and none of them knew what to do. Finally after 5 weeks talking with many people at Sharp I found the right person and she was able to get my prescription filled. Good thing this was not an urgent life threatening situation. This could have been a sentinal event. Ever since Sharp switched to the new Epic system, Sharp has gone down hill.Both in service and quality. read more

They said the wait was 1 hour. It has now been more than 3 hours. Not happy! Still waiting for a chest X-ray

They tend to cancel your appointments all the time. And appointment wait time is horrible you have to wait 2-3 months before seeing your doctor, and then they call and cancel on you. read more

Everyone, believe it when you read that it is awful getting an appointment here. Just go somewhere else for your medical care. I just transferred my primary care here due to proximity. I requested an appointment to have a smooth transition as I have several health issues that are in progress. I also told them that I had a new problem that was causing such pain that it was altering my basic life habits. I was told by a "scheduling assistant" that the soonest I could see my new doctor was late August (four months!). And, they closed the conversation to leave me to use the scheduling tool. Very rude. I sent a new message to reiterate how bad my pain was. Another assistant wrote back that I can see a nurse practitioner sooner using the same scheduling tool - not my doctor though. The soonest appointment was in one month. Unacceptable. Save yourself some trouble and steer clear of this Sharp facility. read more

My care was good but a 8yr child came in with an ear ache In pain in both ears. He cried for a good solid 45 minutes and all they offered was heat and Tylenol, those were not helpful at all and you could tell. The mother kept asking for help but they fell on deaf ears. I felt sorry for the kid and he should have been moved up read more

For years, my husband and I received excellent care and customer service at the Sharp Rancho Bernardo facility. That was until we had to interact with their billing department. We will consider other options as a result of this negative experience. We certainly didn't benefit from the "Sharp Experience." read more

I guess I was inspired by reading about the broken toilet issue at a friend's place and went to clean the toilet bowl at my own place. It only took me a moment to get the supplies... the brush and a new bottle of Lysol Toilet Cleaner 10x. It's a deep blue and I generously squirt the liquid in the bowl and get to work. After cleaning up my area for most of my life, the unthinkable happens. A blue speck lands directly in my eye and starts burning! Oh crap! I went to the sink and turned on the cold water to flush the eye. It's BURNING! I manage to stop long enough to read the bottle with the notifications... - protective eye gear (mia) - rinse eye for 10 minutes (felt like hours) - call Poison Control (bleep) Poison Control informs me to seek immediate care if it doesn't stop hurting after doing what was needed. Spouse is involved and we zip over to Sharp. The staff is kind and quickly access me. I'm in the back in minutes. My visit consists of two different nurses and a super friendly doctor with short hair and glasses (Dr. Zheng?...not sure). Numbing drops, black lights, more drops and eyeball flushing work to rid the rest of the chemical (hydrochloric acid 9%). It seems this toilet bowl cleaner stuff will scratch your cornea. "I'm a bit embarrassed and should become more methodical." I tell the doctor. She smiles and replies, "Don't tell anyone. If everyone is too careful, I will be out of a job." We both laugh. I'm in and out in less than an hour with the advice of using preservative-free lubricating eye drops. The service is great! The staff is patient and knowledgeable. This is why I love Sharp! I am going to be more careful. Where's my goggles and cleaning suit? read more

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I was involved in an accident and I need spinal fusion. I was extremely scared. I was blessed to come to scripps and meet dr Jermey Ciporen, a world class neurosurgeon. Dr. Ciporen and his team made me feel extremely comfortable about the procedure, I was very well informed and never felt pressured. I am 5 weeks post surgery and I feel amazing, although there is still a long road ahead, I feel 100 percent again. I have zero pain or burning sensation in the forearms and hands. I feel so much better. Thank you Jermey, Hunter and team you are truly amazing. You made me new again, you saved my life. Thank you. read more

Appointment for my wife's health and wellness exam with her PCP, Angelica Bayardo, who normally works out of Scripps Ranch. Well organized process under COVID-19 restrictions. I drove her in and dropped her off in front. Convenient parking while waiting. My wife was in and out within 30 minutes and she said it was a great visit. read more

I have been receiving my Health Care at Sharp Rees Stealy in Rancho Bernardo for 10+ yrs. The Physicians and Staff Associates have been great! I did experienced 1 Dr. that I thought should leave Sharp Rees Stealy, all she did was complain about the work she was expected to perform. She was a cranky, negative, and unprofessional person. I felt she was condescending, and rude when speaking to me. I had picked her as my Primary Dr. because she was of Indian ethnicity and I have a wonderful Indian Yoga Teacher and enjoy him so much, I thought I'd be in good hands....NOT, I did drop her. I have been so fortunate to find a wonderful, professional & caring Physician! Honestly with the exception of that incident mentioned (above) I would refer my family members to Sharp Reese Stealy. . . the BEST !!!! C.E read more

Customer service at the laboratory & radiology was horrendous. No respect in communication & the ladies at the desk had to complete there 10min conversation before asking if I needed help. Experience really sucked and I'll be driving further from RB to get good service. read more