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    Pany Robinson, MD

    5.0 (7 reviews)

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    9 years ago

    Excellent! Takes time to listen. Good, clear explanation of treatment options. Highly recommended.

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    Edit Hegyi, MD PhD - Silvergate Medical Center and Medical Spa - $400 bills due to their incompetent billing

    Edit Hegyi, MD PhD - Silvergate Medical Center and Medical Spa

    2.7(3 reviews)
    0.8 miRancho Bernardo

    What started great became a huge disappointment--especially for patients on Medicaid…read more At first, this facility and Dr. Hegyi were great--attentive, communicative, and thorough. But as time went on, that quickly changed. I'm not sure if it was because my mom has government-provided insurance (Community Health Group), but the care and service she received noticeably declined. Her in-person appointments were suddenly switched to virtual, and the doctor consistently showed up extremely late--or not at all. And I don't mean 10 or 30 minutes late--I'm talking 2 to 4 hours late, or completely missing the appointment with no notice. We'd have to reschedule for the next day, only to sit in the digital waiting room for hours again. When I asked about returning to in-person visits, I was told those were "for paying customers," not those using Medicaid. That kind of distinction feels discriminatory and elitist. Communication became incredibly difficult. I had to call multiple times just to get help with urgent medical issues, and getting a straight answer became almost impossible. Then my mom--who is 100% disabled, relies solely on Social Security, and lives well below the poverty line--was blindsided with a bill of over $400. She had no idea she even had a co-pay. No one ever explained this, and it was never brought up during visits. I called her insurance provider myself and found out that billing was never properly submitted, even though my mom has dual coverage. I left a detailed voicemail explaining this. I followed up a week later. I emailed them on February 20 and March 7. Still--no response. And now my mom has been sent to collections over something she was never told about and that could've been easily resolved had anyone returned a call or sent an email. This might be a minor inconvenience for office staff, but for someone sick and in poverty, this is immensely stressful. And that stress is now affecting her health. Internalized stress in someone already disabled is dangerous. The real issue isn't just a billing mistake--it's the complete breakdown of communication, professionalism, and care. Had we been private pay clients, I truly believe the attentiveness would have been entirely different. That's the part that's most upsetting. We weren't treated like human beings--we were treated like less. DO BETTER. Patients deserve respect no matter how they pay. The way this was handled was not just disappointing--it was completely unacceptable.

    Dr. Hegyi has been my primary care physician for many years and has always been knowledgeable,…read moreprofessional, efficient and considerate with a positive attitude and appearance. The office assistant is also helpful and patient. I highly recommend Dr. Hegyi for your primary care needs.

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    Sharp Rees-Stealy Rancho Bernardo

    Sharp Rees-Stealy Rancho Bernardo

    3.0(216 reviews)
    0.4 miRancho Bernardo

    This place is busier and busier. It feels more like Kaiser then sharp. I am always waiting longer…read morethan my appointment time, to see my practitioner. And last minute cancellations and no one is covering them. The ADA parking is out of code with the federal and state mandates. So if that is something you need, plan for extra time to find a reasonable parking spot, bring a driver or use a ride share. Parking is atrocious for anyone needing ADA parking. This used to be the premiere health care, or at least second. And they are consistently slipping from that. The level of customer service at the front desk, the amount of time the doctors actually spend with you, makes me wonder if they have switched to a for profit healthcare system. Not horrible. Better than healthcare say in Alabama. But. There is a lot of room for improvement.

    I had such a great experience at the SHARP Rancho Bernardo lab thanks to the amazing team there!…read moreEthan at the reception desk greeted me with a big smile, made eye contact, and had the kind of warm, friendly demeanor that instantly put me at ease. It may seem like a small thing, but it made a big difference--especially since lab work isn't exactly my favorite thing to do! As a bonus, Sarah, who drew my blood, was also fantastic--professional, gentle, and quick. The whole process was smooth and efficient, and I was in and out in no time, which meant I could get right to work without delay. Big thanks to both Ethan and Sarah for making what could have been a stressful experience surprisingly pleasant!

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    Pany Robinson, MD - familydr - Updated May 2026

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