Customer service is lacking in the office. Very difficult to get calls returned or questions…read moreanswered. If someone named Miriam E. answers the phone, she will gaslight you and talk in circles.

Dr P is a patient-attentive doctor. She's knowledgeable and personable, communicates effectively,…read moreand takes real time with each appointment to ensure questions are answered and issues are addressed.

I received a letter that Dr. Vourlitis could no longer be my doctor (she had been scaling back her…read morehours from full-time to part-time to less and less over the last few years to focus on raising her kiddos) and I could not be more sad about it. Dr. Vourlitis has been the absolute best doctor I have ever had. I'm not sure if she's still practicing for a small group of patients, but if she is and you're able to have her as your doctor, consider yourself lucky!! She was always so attentive during visits and it was always apparent how much she truly cared for me and my health. Now I have the daunting task of finding a new doctor.

Dr. Melissa Vourlitis at Scripps Clinic in Rancho Bernardo is brilliant, honest, real, and…read moreprofessional. Melissa is innovative and thinks beyond the box when trying to diagnose medical concerns. Melissa does whatever it takes to get you the care you need and delivers the information in a way that you can understand.

Dr. Robinson is the very best doctor I've ever had and I'm 75! She listens, she asks questions and…read moreshe cares more about me than just my health. I am blessed to have found her. It's a bit of a drive for me to see her but well worth it. Her video calls are just as warm and heartfelt as seeing her in person.

Dr. Robinson is the the best doctor that my daughter and I have ever had the pleasure of knowing…read more My daughter has down syndrome she is 33 years old and she is absolutely amazing with my daughter. My daughter has had many, many, many doctors in the past, but Dr. Robinson really takes her time, and actually goes out of her way to help her patients. You never feel like she's in a rush, she takes her time to listen, she asks questions, she makes you feel that you and your concerns are important and that she really cares. She is the most caring, understanding, kind, professional doctor, I really can't say enough about her. If she ever changes locations I would travel to where ever she goes. Every opportunity I get to fill out the surveys that they send me I fill them out. I really hope that she is recognized for all that she does for her patients. Thank you so very much Dr. Robinson. :)

During my pregnancy I had a problem with my family practitioner, a follow up was made by the…read moremedical facility and it was suggested that I change my family practitioner to Dr Mark Shalauta. As the medical facility is convenient for where I live I agreed to give him a go. On all occasions that I have been to see Dr Mark Shalauta he has been willing to spend adequate time to explain information to me, listen to any concerns and provide solutions and answers to my questions. He really listens to what you have to say which is a big positive in my book in regards to a doctor. I am so impressed with him that I have changed my daughter over to him from her pediatrician as I was not feeling a connection with that doctor. I am glad to have found such a great doctor, he is an asset to Scripps!

Dr. Shalauta has been my primary care physician for years, and I couldn't be happier. He's a really…read morefriendly person and always takes the time to answer questions. The nurses in his office are all very friendly as well. There can be a bit of a wait to get any appointment, but it's never been bad enough for me to even consider switching doctors after probably six years.

I'll start by saying David was great! His nurse Adelle doesn't know how to code for billing and the…read morebilling department is incompetent. My physical was billed as office visit and they keep emailing for me to do a physical. Was going to be 100% covered, now forced to pay $540. I was told to not say anything at physicals or they can charge anything they want. I'm finding a new trustworthy Dr.

Very responsive and listens to your issue. Office is well organized, but busy. I recommend for a…read morequality MD.

Doctor Novales has been my doctor for 7 years. She is a great listener and her energy is calming…read more She is extremely thorough and detailed and a cool person all around. You can talk serious medical stuff with her, but you can also chat about music, tattoo art, and Padre baseball. She is a special down to earth person.

This was the best and easiest trip I've had with a doctor. Dr. Novales was amazing! Quick and to…read morethe point! I recommend her 100%! Thank you for getting me on the right track!

What started great became a huge disappointment--especially for patients on Medicaid…read more At first, this facility and Dr. Hegyi were great--attentive, communicative, and thorough. But as time went on, that quickly changed. I'm not sure if it was because my mom has government-provided insurance (Community Health Group), but the care and service she received noticeably declined. Her in-person appointments were suddenly switched to virtual, and the doctor consistently showed up extremely late--or not at all. And I don't mean 10 or 30 minutes late--I'm talking 2 to 4 hours late, or completely missing the appointment with no notice. We'd have to reschedule for the next day, only to sit in the digital waiting room for hours again. When I asked about returning to in-person visits, I was told those were "for paying customers," not those using Medicaid. That kind of distinction feels discriminatory and elitist. Communication became incredibly difficult. I had to call multiple times just to get help with urgent medical issues, and getting a straight answer became almost impossible. Then my mom--who is 100% disabled, relies solely on Social Security, and lives well below the poverty line--was blindsided with a bill of over $400. She had no idea she even had a co-pay. No one ever explained this, and it was never brought up during visits. I called her insurance provider myself and found out that billing was never properly submitted, even though my mom has dual coverage. I left a detailed voicemail explaining this. I followed up a week later. I emailed them on February 20 and March 7. Still--no response. And now my mom has been sent to collections over something she was never told about and that could've been easily resolved had anyone returned a call or sent an email. This might be a minor inconvenience for office staff, but for someone sick and in poverty, this is immensely stressful. And that stress is now affecting her health. Internalized stress in someone already disabled is dangerous. The real issue isn't just a billing mistake--it's the complete breakdown of communication, professionalism, and care. Had we been private pay clients, I truly believe the attentiveness would have been entirely different. That's the part that's most upsetting. We weren't treated like human beings--we were treated like less. DO BETTER. Patients deserve respect no matter how they pay. The way this was handled was not just disappointing--it was completely unacceptable.

Dr. Hegyi has been my primary care physician for many years and has always been knowledgeable,…read moreprofessional, efficient and considerate with a positive attitude and appearance. The office assistant is also helpful and patient. I highly recommend Dr. Hegyi for your primary care needs.

Dr. Genovese is one of the most caring doctors I've ever had the pleasure of being a patient of…read more He listens and cares for me without any judgement, and I feel like he is present with me through the whole visit. He obviously is very passionate bout being a doctor, and I always feel well taken care of and heard when I leave his office. I email him for questions or small issues, and I always get an answer within 24 hours, and that is a extremely significant knowing how busy they are. Thank you Dr. Genovese.

From the owner: Health care leader whose mission is to keep you healthy. Under-one-roof convenience, 24-hour advice…read morenurse, and online access to manage your health - anytime.

Dr. Priya Jagasia and her nurse, were kind and took the time to answer my questions…read more Thanks Deborah B

Great service people are friendly and professional. Service is fast and friendly.Everyone is so…read morefriendly and professional.

This place is busier and busier. It feels more like Kaiser then sharp. I am always waiting longer…read morethan my appointment time, to see my practitioner. And last minute cancellations and no one is covering them. The ADA parking is out of code with the federal and state mandates. So if that is something you need, plan for extra time to find a reasonable parking spot, bring a driver or use a ride share. Parking is atrocious for anyone needing ADA parking. This used to be the premiere health care, or at least second. And they are consistently slipping from that. The level of customer service at the front desk, the amount of time the doctors actually spend with you, makes me wonder if they have switched to a for profit healthcare system. Not horrible. Better than healthcare say in Alabama. But. There is a lot of room for improvement.

I had such a great experience at the SHARP Rancho Bernardo lab thanks to the amazing team there!…read moreEthan at the reception desk greeted me with a big smile, made eye contact, and had the kind of warm, friendly demeanor that instantly put me at ease. It may seem like a small thing, but it made a big difference--especially since lab work isn't exactly my favorite thing to do! As a bonus, Sarah, who drew my blood, was also fantastic--professional, gentle, and quick. The whole process was smooth and efficient, and I was in and out in no time, which meant I could get right to work without delay. Big thanks to both Ethan and Sarah for making what could have been a stressful experience surprisingly pleasant!