I received a letter that Dr. Vourlitis could no longer be my doctor (she had been scaling back her…read morehours from full-time to part-time to less and less over the last few years to focus on raising her kiddos) and I could not be more sad about it. Dr. Vourlitis has been the absolute best doctor I have ever had. I'm not sure if she's still practicing for a small group of patients, but if she is and you're able to have her as your doctor, consider yourself lucky!! She was always so attentive during visits and it was always apparent how much she truly cared for me and my health. Now I have the daunting task of finding a new doctor.

Dr. Melissa Vourlitis at Scripps Clinic in Rancho Bernardo is brilliant, honest, real, and…read moreprofessional. Melissa is innovative and thinks beyond the box when trying to diagnose medical concerns. Melissa does whatever it takes to get you the care you need and delivers the information in a way that you can understand.

During my pregnancy I had a problem with my family practitioner, a follow up was made by the…read moremedical facility and it was suggested that I change my family practitioner to Dr Mark Shalauta. As the medical facility is convenient for where I live I agreed to give him a go. On all occasions that I have been to see Dr Mark Shalauta he has been willing to spend adequate time to explain information to me, listen to any concerns and provide solutions and answers to my questions. He really listens to what you have to say which is a big positive in my book in regards to a doctor. I am so impressed with him that I have changed my daughter over to him from her pediatrician as I was not feeling a connection with that doctor. I am glad to have found such a great doctor, he is an asset to Scripps!

Dr. Shalauta has been my primary care physician for years, and I couldn't be happier. He's a really…read morefriendly person and always takes the time to answer questions. The nurses in his office are all very friendly as well. There can be a bit of a wait to get any appointment, but it's never been bad enough for me to even consider switching doctors after probably six years.

I had a great experience at this urgent care over multiple visits this week…read more I came in with an unusual situation +abnormal lab results that ultimately required a higher level of care. While the staff appropriately recommended the ER, they also took the time to listen to my concerns, answer my questions, and treat me like a whole person rather than just a lab value. Dr. Julie Sullivan was thorough, knowledgeable, and took my condition seriously. I always felt informed about what was happening and why certain recommendations were being made. I especially want to recognize my nurse, (also) Julie!!!Her bedside manner was exceptional. She was compassionate, reassuring, and genuinely invested in my care from the very beginning. Returning for follow-up can be stressful, and seeing a familiar face who remembered my situation and jumped in to help made a huge difference. She brought professionalism and kindness to every interaction. Being in healthcare myself, I know how difficult urgent care can be. The team balanced appropriate medical caution with empathy and treated me with respect throughout the process. I'm incredibly grateful for the care I received and would not hesitate to return in the future, although fingers crossed not for a while as nurse Julie is probably in need of a break from me! !!

This urgent care is AMAZING! Kind staff. Low wait time. Providers that actually care! Would def…read moredrive longer to come here. Thank you guys.

Dr. Robinson is the very best doctor I've ever had and I'm 75! She listens, she asks questions and…read moreshe cares more about me than just my health. I am blessed to have found her. It's a bit of a drive for me to see her but well worth it. Her video calls are just as warm and heartfelt as seeing her in person.

Dr. Robinson is the the best doctor that my daughter and I have ever had the pleasure of knowing…read more My daughter has down syndrome she is 33 years old and she is absolutely amazing with my daughter. My daughter has had many, many, many doctors in the past, but Dr. Robinson really takes her time, and actually goes out of her way to help her patients. You never feel like she's in a rush, she takes her time to listen, she asks questions, she makes you feel that you and your concerns are important and that she really cares. She is the most caring, understanding, kind, professional doctor, I really can't say enough about her. If she ever changes locations I would travel to where ever she goes. Every opportunity I get to fill out the surveys that they send me I fill them out. I really hope that she is recognized for all that she does for her patients. Thank you so very much Dr. Robinson. :)

I had a very positive experience at Perlman Clinic. I went in because earwax buildup was causing…read moresome hearing loss. Jennifer Pham, PA, was professional, thorough, and took the time to evaluate my ears and explain what was going on. She answered my questions and made me feel comfortable throughout the visit. The ear cleaning was performed by another member of the staff, who was also very friendly, professional, and did an excellent job. The procedure was quick and my hearing improved immediately afterward. Overall, everyone I interacted with at Perlman Clinic was kind, knowledgeable, and efficient. I really appreciated the quality of care I received and would gladly recommend Jennifer Pham and the Perlman Clinic team.

Very unprofessional!!! From the front staff to the doctors. Will never go back, or refer to anyone…read more Took me 2 weeks to get my results, from a urinalysis, was given the wrong medication to get rid of it. Had to be rushed to the hospital to get taken care of. I'm 85 almost 86, and they made me come pick up a piece of paper to get results from my test. I called 7 times waiting on someone to give me a call back, kept telling me I needed an appointment.

Top quality care. I have been going for all my medical needs since 2010…read more Best Dr Denice Coyle (Family dr).

Left specific message to be called after 4. Joyce has been calling during the day when she knows I…read morecannot answer. Said she was holding an appt. Called there THREE TIMEs today and was on hold for over 10 min each time, took three tries. Told the appt is now gone. Told she is unavailable. My original appt were made OVER TWO MONTHS AGO and Scripps cancelled them 48 hours prior and told me they were bumping them out almost ANOTHER MONTH?!?!?! Scripps Rancho Bernardo on Innovation Drive - they DO NOT CARE.

If I can give 0 star I would! My two-year-old son had vomited 3 times and experienced runny stool…read moretwice in the last two days. He is in good spirits and has no other life-threatening symptoms. Since I am not sure it is stomach flu or something else, as I am not a trained pediatrician, I wanted to bring him to urgent care. Tonight (11/11/2024) at 6:55 pm I called Scripps Rancho Bernardo to confirm they are open on Veterans Day. After the reception asked me the reason for my call, she said "we are going to close at 8" and transferred me to nurse Katie. After the nurse asked for the reason for this call, she said " we are going to close at 8 then leave, and not keep any patient". I asked why can't your clinic see my son, since it is obvious his condition is not critical and does not require ER. She replied "yes if you live near by, you can try, and seeing one of our provider. But since we are close at 8 and leave, and the provider may tell you to go to er. maybe you can just go." I asked her again and she responded again that they close at 8. All they care about is getting off work on time. Such unprofessional behavior! The ER is packed at all times, and I wonder how many parents and children there ha the same experienced? Scripps is such a large medical institution, and yet their response is so lacking. How can they provide decent healthcare this way? I am deeply disappointed. They kept pushing the patient away. As a former medical professional I am very dissatisfied with this nurse's attitude. How can they expect any respect or goodwill from patients? Please remember: as a parent in need, do not call one hour before they leave for work, because they care more about clocking out in time, than the needs of your ill child.

We drove 40 minutes to get to the pediatrics urgent care in time (closed at 5pm, we arrived at…read more4:30pm to a completely empty waiting room). When we came in were told the dr wasn't taking any more patients even though they were open for 30 more minutes? Had to drive another 30 mins and wait for 2 hours at another urgent care. Terrible experience.

They have hours posted that they are open until 8pm. My 4 year old son has been getting ear…read moreinfections and because he is 4 he cannot elaborate on it until he is in tremendous pain. This particular time I tried to visit I looked up the hours and decided I could make it there before 8 to avoid having to pay urgent care prices as money has been very tight for us lately. My husband rushed home from work to stay with our other children and I rushed my son to this health express location (about a 20 minute drive) went through the lobby, double checked the hours which were indeed until 8pm. Went to the location and walked in to find it empty and somewhat dark. There was one guy behind the desk just staring at me until I finally said, 'you're open right?' To which he said 'oh no we're closed' I checked my phone it was only 7:30pm I said 'why you're supposed to be open until 8' and he replied 'we reached our max patients for the day'. Here I am with a sobbing, in pain, child being turned away from a business that has posted hours well within the time I showed up. If they are going to operate this way they need to have their hours posted as we close at 8pm unless we don't feel like taking more patients. At this point my son is crying, I'm in tears out of frustration and we end up at urgent care which I had to pay a $75 co-pay I was not counting on and really couldn't afford that night. This is really bad business etiquette and on top of that the employee who I spoke to was cold and unmoved turning us away. Also while in the urgent care I explained to them my frustrations and they let me know they were surprised by this as well since they all of a sudden had a large quantity of children come in at this time and I said at the very least they should have closing hours say call first or something and he stated one parent did call first and was still turned away! I generally have not had any major issues with Scripps and use them for all our healthcare needs but this was a horrible experience and I hope they can fix this issue.

Unfriendly service staff and nurse…read more We recently moved to San Diego and we were looking for a new pediatrician for our 4year old twins. The process of making an appointment was difficult and confusing, and also they did not provide any precaution beforehand that only one parent can accompany the children for their appointments. Worse yet, when we arrived, the security guard interrogated everyone going into the facility as if this was a prison. Finally the nail to the tomb was the front desk staff. She did not greet us not was knowledgeable at all when asked about the typical questions such as follow ups or insurance. As expected, none of us felt uncomfortable after the visit and we would never come back again for any checkup. For those thinking about visiting, you should note that when the clinic was completely empty when we were here. This speaks volume on the quality of care provided here. I'd advise spending more time on the web as there are many other places much better.

BEST DOCTOR EVER!!!!…read more she is the nicest women ever!! loved her. she will now be my doctor forever. shes very nice sweet and answered all my questions. would highly recommend

Dr. Hampshire has been my PCP for a while now and she is awesome! It's really difficult to find a…read morePCP who actually spends time with her patients and cares about them. You never feel rushed during a visit and she will answer any and all questions or concerns you have about your health. She never makes you feel silly or stupid. I also love her support staff - they are excellent. All of them provide a high quality of care and I feel safe and confident about the level of care I always receive. I highly recommend her!

"It's not often that someone is able to find a doctor like you.You're a wonderful doctor that cares…read moreabout your patients and always looks out for their best interests. Thank you so much for looking out for me and helping me with all of the things that you have done. I don't think many people can say that they have the best doctor in their world. I can say that with complete confidence. Thank you!

Dr Carambas specializes in Internal Med. what more can you ask for... she sees many elderly. good…read moredoctor. she's helped me in many occasions. I don't get sick much but when I do. she was there. my mom sees her too. she's cool and mellow. I'd recommend her if u asked for a doc.