I went to Sharp Rees-Stealy Urgent Care in Santee after cutting the corner of my finger off and…read morebleeding throughout the entire day. I was in severe pain and repeatedly expressed that to Dr. Natasha Boydstun and Nurse Brenda. My pain was dismissed from the beginning. I was told to "just take Tylenol and ibuprofen" and that was the extent of their pain management plan. After receiving a tetanus shot (my first since 1998), I was told I would be sent home with basic bandaging supplies and Surgifoam for aftercare. They never gave it to me. Let me be clear: when someone is in severe pain and likely in shock, it is not their responsibility to remind medical staff to provide the supplies they themselves said they would give. That is basic follow-through and basic care. When my pain worsened, I called multiple times asking for help. Instead of addressing it, I was told I would need to go to the ER to be reevaluated for the same pain I had reported from the start. There was no empathy, no accountability, and no urgency. I have never felt so dismissed by a medical team in my life. I would NEVER recommend this facility to anyone seeking basic competent and compassionate care. Ironically, my pharmacist showed more compassion and concern than the medical team who treated me. She took the time to listen and speak to me kindly, something I never received at this urgent care. And honestly, after this experience, it's no surprise the ratings for this location are so low. I would NOT recommend being seen by either of those two medical so-called professionals to anyone in the community seeking urgent care.

A very busy medical building And specialty clinics inside…read moretoo All in all I need some imaging and this was were I needed to go I be here before and it was a quick visit Very nice tech.

Starting when I arrived to parking lot, followed simple instructions, walked in 15 minutes before…read moreappointment. Immediately rep saw my sign in, asked me to wait to hear my name, didn't sit longer than 5 minutes . Was called in back to get my mammogram , tech was very friendly & clear on instructions!!

looks as if my original review got deleted?…read more its ok i suppose? i will now rewrite up my experience when i went here for my mri. i got to the building early as requested, i used the ipad thing to proof that i am there? after so, a woman got in and she signed in that she was also there that i do not know how she was seen before me. i finally got my mri done by 9:50... i got a text message saying that my mri is supposed to be by 8:10. now from 8:10 to 9:50 a tad bit over am hour, yet during before i was seen i was already agitated because i was there at the time supposed to be there by, knowing that an mri does not take a full hour to be done. i was so agitated earlier i believe that is because of this tbi that i am fighting through out. to be a tad bit kinder, i understand that a lot of other peoples are more important than me? which i have learned that a lot of dosabled people just gets pushed to the side that we are kust expendable

Giving this clinic 3/5 because the staff is super friendly and we love our pediatrician. However I…read morecan't help but be frustrated that there's a lack of follow up when we aren't at the clinic My baby needed 2 ultrasound done and when we called to schedule with Radys they only allowed us to have 1 ultrasound done because the second could not be done due to the diagnosis. Apparently the diagnosis wasn't sufficient enough so the Santee clinic had to clarify. Despite our constant follow up nothing was sent from the clinic to radys. We went in and got 1 ultrasound done. Only a day or two after we were approved for the second. We received our bill and we have to pay $750 for the ultrasound and now we have to go back for the 2nd and pay another $750 bill. If we just had gone there and done both scans in 1 visit we could have avoided this. Because of the Lack of follow up from the clinic we have to pay even more out of pocket and more time spent when it should have not happened. I hope scripps understands there are families that don't have the luxury to waste money

I have blood work done at Scripps Clinic by Wendy alone. Finding a vein on me is like looking for…read moregold. She's the only one in the WHOLE COUNTY that's able to find it on the first try. Signing in and Care is top notch. Because everyone knows I won't go to anyone else there, they ask to watch, ask questions, and Wendy's happy to let them know how she finds the vein. This is true teamwork.

I needed a blood draw and I am so glad I chose this lab. I went on a Friday morning, with an…read moreappointment, and was impressed by the efficient self check in machine, seeing my name on the screen in the order I would be called, and how quick the wait was. The young lady who drew my blood was very skilled and fast. She was also incredibly pleasant and kind which made the experience one of my best for a lab in the San Diego area. I highly recommend this lab.

I went here from El Cajon because i read great things about the Santee location…read moreKassandra with a "K" and Sarah with an "h" were outstanding! Professional helpful warm and friendly as well as their manager! I HIGHLY RECOMMEND THIS PLACE!! GRADE A+

Dr Mahmoud and Joy his nurse are the best Doctor/care team I have had in my 68 years. He is caring,…read morelistens, takes his time, answers all my questions and I never feel rushed. 10 out of 10! What a fantastic Doctor!

Dr. Mahmoud and his nurse Joy are fantastic. They were attentive, kind, and really listened to my…read moreconcerns. I felt comfortable and well-cared-for during my visit. I highly recommend Dr. Mahmoud to anyone looking for a knowledgeable and compassionate doctor.

Yes, they helped me with my x-ray problem and saved me several thousand dollars. The problem was…read morehandled professionally and quickly. Thank You Jim

Don't buy anything from Southwest imaging, they are the biggest rip offs. They are liars, cheats…read moreand will miss represent what they sell you, their service doesn't exist. We bought a complete X-ray system for our urgent care from Ralph sales man in Southwest Imaging. He will promise you the world with his boss Jim the Owner. But be aware of these two cheaters. Southwest Imaging promised us the digital X-ray, we ended up with a fake software version that's never worked. We had to install ourselves and had to call other people to help us troubleshoot. They took a month trying to install the equipment we bought, and it was never done right. Our X-ray has been acting up for 5 weeks, no one can help us, they just give us the run around, they are cheaters, and they should never be in business. We finally got to speak to Ralph (the sales guy) and Jim the President after we threaten them with our attorney. So now they want to charge us for shipping the part tube, and charge for labor, they claim the warranty will cover parts only, no shipping and no installation, but wait they can't show us where they read this. The contract says full warranty labor and parts. Run away from Southwest Imaging, they are nothing but trouble.

I'm always amazed at the quality of those people employed here. Especially those I've dealt with…read moreat any front desk to those on the phones. Of course, we all put a lot of trust and faith that the care we receive from the doctors to always be the best. But remember, they're licensed to practice medicine! As much as we hope for a miracle cure & or a quick resolution to our health problems - we just have to have faith.

Really lame to stick someone with a parking bill after screwing them with a medical billread more

I have had numerous visits for Urgent Care over the years at Santee, Grossmont and Downtown Sharp…read moreUrgent Care's and every visit was 5 Stars! The reception and registration staff are always efficient, friendly and empathetic. The nurses and doctors are great as they make sure you are comfortable while you are waiting and the skill of the doctors in dealing with so many medical needs is truly incredible. I was shocked to see that the average for reviews and I have to believe that are many expert complainers in that average who can never be satisfied judging from my repeated great experiences. The convenience of having a great medical staff in a beautiful comfortable clinic with x-rays, scans and laboratory and knowing how long waits are at various clinics to avoid long waits is great!

After waiting an hour, only five patients have been seen, with 10 more waiting to be seen Before…read moreme. Then was told there's still two more hours of wait time to be seen, definitely understaffed and lack of effort or compassion from staff. I be rescheduling with my primary due to inefficiency of this location.

Recommend coming at 25 weeks so baby isn't squished but had a great scan to get 5D color photos…read more Large room with TV to accommodate family and very friendly staff. Had my scan at 34 weeks. Thank you Hi Baby in El Cajon!

I loved this experience it was so beautiful and Nancy was very helpful. I would definitely…read morerecommend coming here!