I'm amazed at the number of 5 star reviews here, which ultimately led me to using Expert Design Builders. Quick version: Zach left the job without finishing all of the work, but with all of it paid for. Lots of rework, and lack of accountability on his end.
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I had 3 contractors come and give me bids for work on my mother's house. This included a downstairs kitchen, an upstairs kitchen, a bathroom, repainting the upstairs interior, repainting the entire exterior of the home, installing a heater, waterproofing the entry stairs from leaks, re-routing a gutter, and some canned lights in the downstairs kitchen.
Of the 3 contractors, Zach was my 2nd choice since my first choice was not available during the timeline I needed. Zach struck me as a very calm, grounded and professional individual.
He communicated well at first, and made a very concerted effort to understand what we wanted, and what was a maybe - some items that may take us out of our budget. Overall, the pricing was fair.
He started work on our front stairs, using an epoxy-based deep penetrating wood sealer in order to mitigate the water damage on the wood under the stair structure, and then using a stair tread adhesive to waterproof the stairs over the entire surface, including the edges. The sealant was a 3-step process. However, after the 3 coats, rain came, and it leaked again. Zach went ahead and poured more sealant. Weeks later, it leaked yet again, and Zach informed me that he would not warranty the work on the stairs unless he used sealant to cover the glass blocks that were under each step; only charming element of these stairs. When I went to the house to examine the stairs, I noticed that the sealant didn't cover the bottom side of each step, so the water was just curling around the edge of each stair and penetrating where there was no sealant. He ended up correcting it after I suggested a solution for him, so no covering the glass blocks. But I don't think he will stand by his labor warranty since he no longer answers my calls.
He installed a heater upstairs. He had problems with his plumber not coming back to finish his work, so when he finally got it installed, the electrical outlet was misaligned with the heater. Oops. I didn't give him a hard time for it, but it's worth noting. The scary part is that he left the gas line, on the exterior of the house, completely unstrapped to the house. That's about 40 feet of gas conduit unstrapped, clanging against the side of the house in high windows, god forbid there be a seismic event. 4 weeks after the install, his helper (Gilbert was great, btw) came over and ended up adding a couple of conduit straps. Now, it was definitely not done to code. The gas line stub coming out of the house goes too far, so he couldn't strap it to the top side of the house unless he strapped it to strut, like any reasonable contractor would do. So the gas line isn't strapped where the conduit exits the house, and not for another 15 feet.
The kicker was the interior painting in the upstairs kitchen. In all fairness to Zach, I don't think that these were the guys that Zach typically uses. But, Zach being the GC, he really wasn't on top of managing these guys, and it led to rework. When they painted the kitchen cabinets the first time, the paint got tacky and didn't adhere correctly. Zach begrudgingly got a guy to strip the paint and repaint, but did a crappy single coat. He ended up refunding us $200 so my brother would paint it himself (although he originally offered us $1000 to do the work, he had to pay the guy for doing shit work). Also, they forgot to primer a significant portion of the upstairs kitchen, so that peeled off real quick. They also left paint on the cabinet hinges, cause the painters did not know how to prep correctly.
Yelp won't even allow the number of characters I need to describe all of the grievances.
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To be fair, Zach did a lot of things right. And some things I know he really went above and beyond on. If he finished everything, even weeks beyond the original construction timeline, I am understanding and would have given him 4 stars, despite the rework, stress and time it took on our end. But because he:
1) Basically didn't check his own work, needed me to leave punchlists for him that he wouldn't finish
2) Still hasn't provided receipts for the appliances he purchased
3) Charged us a late fee even though he completed the work late
4) Kept making himself out to be the victim, talking about "I'm losing money already on this job" when it was his own undoing,
5) Decided to stop answering phone calls and never finished the work, and
6) Had a conversation about "trust" with me right before he took the rest of his pay, then didn't finish the long punchlist I trusted him to finish,
I can only give him 2 stars. And I feel that I am generous with that.
His contractor labor warranty now means nothing. So I will be reporting him to the BBB and California State License Board. read more