After speaking to Darren the store mgr about a small issue, he made me feel like a valued customer…read moreand I am happy to continue shopping here as I have many years! He took time out of his busy day to spend time on the phone with me to resolve the issue.

Great location and small town feel. Love that I can run in quick, grab my goods and be on my way…read more Friendly knowledgeable staff, too.

A couple of the workers here are friendlier and more helpful than at your average chain pet store…read more Plus they have a larger selection of animals to choose from than Petsmart. Fish tanks are clean, and they have salt water fish, coral frags and live rock! First time I've seen the latter two at a Petco before. Only negative is on average, pet supplies are priced a bit higher than Petsmart and Walmart, and they run fewer sales on potential pets. I've never had a dog groomed here, so I can't comment on that. But the service we had was excellent and they let customers interact and touch a lot of the animals here, which was very helpful in deciding which pet to take home with us. Just ask and they will get an animal out for you. It is sad we have no locally owned pet stores, especially in a city of this size. And I know Petco and Petsmart were the cause. But in this post-LFS world, this is a pretty decent Petco location. If you do stop in, be sure to say hi to 'Heihei' the feisty Green-cheeked conyure.

This is a dog friendly place. They have quite a variety of food and clothes for dogs. There is a…read morelarge variety of things for cats too. They also have guinea pigs and reptiles and rodents. I love ordering from them online. I've gotten all of my dog furniture from there. However, I feel like their dog food prices are high. I generally buy dog food at local pet food stores for less than they charge.

Both Snakes I bought from Bob came in super healthy and they were exactly what I ordered. First…read moresnake was a purpleSunfire tiger and the second was a pied tiger both of them are retic's. Snake's took a about a week to get use to their new habitat and now they are eating on a regular schedule and growing fast and their colors are amazing. Couldn't be happier and I can not wait to get some nice babies out of them. Thanks again for the help Bob. I will be coming back and I am recommending more people to you.

Purchased a banana enchi ball python from Bob for being a larger breeder I was shocked he responded…read moreto email with in minutes. Snake showed up perfectly packed and healthy and couldn't have been a better experience purchasing a reptile online. Thanks Bob

The older woman that's almost always on the registers is rude and has very poor customer service…read moreskills. Rude to kids and dogs! And i called for help at the cricket area where another associate asked if I needed help I told her yes and she proceeded to stock a shelf and did not help me. wild because I usually only have issues with the cashier, the older lady has been here as long as I've been coming to this store and I come weekly. I'm honestly tired of having to deal with her and her crappy attitude but petcos bugs are always dead. I'm just going to order online through other stores for dog food, cat food, fish supplies and bearded dragon care because waiting for delivery and lost packages seems way better than having to go another week with someone else's awful attitude ruining the day.

I don't know if their service is any good as I never got to experience it. I walked around of the…read moreaquariums for a full 10 minutes and no one came and asked me if I needed help and no one was standing there to ask for help. So I walked around a little and noticed there was only someone at the and at a register other than that there were no employees that I could see. After five more minutes I left.

Avoid this place. Is it possible give negative stars? Be prepared for them to take 5 hrs and…read morestill not finish the job. There was a guy named Mike that used to groom there. I wish I knew where he worked now. We will never go back

Horrible, bought 7 fish here and 4 died. Told I had to bring in a watersample and when I let them…read moreknow I had released the fish and the water they sent with them I was told that because I put their water in my tank that they would not replace the fish. So it seems they have bad water. Very rude staff full of excuses.

My first cat from them died a few months after bringing him home. The second one has been going…read morethrough teSting for a large unknown mass. Not sure how I got two unhealthy cats, but I will never purchase from them again. It is too painful and too much stress to trust this breeder when you've gotten two sick cats from them. I don't even care about the money. When you love these cats like your own children it is heart wrenching.

Beautiful cats and well taken care of. Martin has been a top breeder for many years and always…read moretakes care of his cats and customers above and beyond!

The merchandise part of the store is ok. Didn't spend much time there. The checker was sweet and…read moredid a good job...even cut the tags of the toy I bought for my dog. The back area near the groomers and the Banfield Pet Clinic was so dirty. Not just today's dirt and dog hair but weeks of it. My dog peed on the floor so I used their clean-up station to wipe up the tiny puddle and then used a clean paper towel with their sanitizer to kill the germs. I left a nice little clean spot on the dingy, dirty floor. Yuck. I let my poor dog walk on that floor. My appointment was scheduled for 4 p.m. I put it in my calendar the day I called. I had to cancel another appointment to be able to make this one so I know it was supposed to be at 4. They said they had me down for 5pm but they might be able to squeeze me in when they finished with the current patient. I waited 20 minutes and asked if they had any idea how much longer because if I was going to end up sitting there until 5, I could leave to take care of other errands and come back. Oh no, they're almost ready for me. So at 5:30, I'm called back. Inside the clinic, it's spotless. Thank goodness. The vet and the vet nurse were awesome. I think the store doesn't have enough employees. I didn't see many there and they must not have a night crew to stock and clean. Too bad because this is a busy location. Edited to add photos

I've given this store several chances but today was my last. The customer service by every single…read moreperson I have encountered at this store other than Brianna has been absolutely atrocious. The gentlemen that works the front cashier lately can't be bothered to speak above a whisper and lets everyone know just how much he hates his job. My final straw was a pick up order from this store. I placed my order at 3 pm, thinking that because Petsmart advertises 2 hour waits I was thinking it would be done in a decent time. The day ended, the store closed, and my order was delayed. Just to receive an email that my order was ready at 8 am this morning. I arrived at the store just for it to be closed. Was met out by the large white lady with blonde hair who went "oh" when asked what I was there for, and then proceeded to never come back. This store is a completely joke. I will not return and I look forward to when it shuts its doors like 75% of all the other places in this strip mall. I would never recommend this Petsmart location.

Swan back in grooming well she slays her pup cuts! My dog is a maltipoo who needs constant…read moregrooming. Usually I merely turn down the street the groomer is on and he starts shaking and acting liken he's walking the row. But not with Swan! He waltzes in like he's at a dessert bar bout to be seated. She treats him like her own and baby you can't put a price on that! Oh, also she always remembers his cut and makes him look like a divo!

My friend, Pat, needed to visit an eye surgeon in Edmond, OK, on November 15. Therefore, she…read morecontacted this PetSmart location to set up grooming appointments for her two dogs so they would be groomed while she met with her surgeon about 6 miles away. Pat called on November 13 to confirm the appointments. When we arrived shortly before 10 a.m. on November 15, she was told they could find no record of any appointments. Furthermore, although Pat had been taking her dogs to PetSmart to be groomed for over a decade, her PetSmart account had disappeared. The employee tried to locate her in the computer by using her name, dog names, current cell phone number and previous cell phone number, but to no avail. It took about 50 minutes to recreate her account and book an appointment at 12:30. We were told the dogs would be washed and dried prior to the grooming, and this would give them some time to be less nervous prior to the grooming. Also, we were told they would call Pat when the dogs were ready. Pat indicated he had a doctor appointment and errands to run, so that would be fine. By the time Pat met with her surgeon, had lunch, and visited Sam's Club, it was about 2:30 and we still hadn't heard from PetSmart. We called to see if the dogs were ready. Pat was told they were almost ready, so we went back to pay and pick up the dogs. When we arrived, a different employee/groomer said the dogs wouldn't be ready until 5:30 or 6:00 pm. We reminded them our appointment was supposed to have been at 10 a.m. One of the groomers tried to convince us they had found Pat's appointment in the system and it was really booked for next Monday, so we must have misunderstood. Since we live 108 miles away, there was no possibility she booked it on a different day than her doctor visit. The first employee also confirmed she remembered setting it up for today. The fee for both dogs with baths and grooming was supposed to be $122. When we didn't want to wait around 3 more hours for the grooming, much less leave them in the crates any longer, PetSmart was "only" going to charge $74 for the two baths. We spoke with two managers about all of the mixups on the schedule, One left to talk to the employees. Then the other manager did so. The second manager claimed he had seen evidence in the computer of an appointment scheduled for next Monday, and he would be happy to print it off for us. I told him if it was really there, then it was because someone had changed it in the system, because Pat's account wasn't even found earlier that day. Yes, go print it, I told him. He went back into the grooming office and was in the process of telling one of the employees to change the date of her appointment to November 26 before she printed it, right as Pat walked in and overheard him. She refused to pay anything for the dog baths and demanded her dogs back. The manager told Pat to leave and never come back. She said next time she'd take her dogs to Shawnee PetSmart. He retorted with a threat that he would call the Shawnee location and ask them to deny services because she was trying to get out of paying for their services. There were more words between them, but you get the idea. Talk about a dreadful grooming experience! P.S. As we stood there, another customer shared a similar story of having an appointment that kept getting moved back until he just asked to get his dogs back. Dog owners, beware. If they don't return your dogs on time or lose the appointment, you'll hear it's YOUR fault. We were even told they were so busy because "it's the holidays." Really?