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    Exotic Pets

    2.0 (8 reviews)
    Closed 12:00 pm - 7:00 PM

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    PetSmart

    PetSmart

    (19 reviews)

    Swan back in grooming well she slays her pup cuts! My dog is a maltipoo who needs constant…read moregrooming. Usually I merely turn down the street the groomer is on and he starts shaking and acting liken he's walking the row. But not with Swan! He waltzes in like he's at a dessert bar bout to be seated. She treats him like her own and baby you can't put a price on that! Oh, also she always remembers his cut and makes him look like a divo!

    My friend, Pat, needed to visit an eye surgeon in Edmond, OK, on November 15. Therefore, she…read morecontacted this PetSmart location to set up grooming appointments for her two dogs so they would be groomed while she met with her surgeon about 6 miles away. Pat called on November 13 to confirm the appointments. When we arrived shortly before 10 a.m. on November 15, she was told they could find no record of any appointments. Furthermore, although Pat had been taking her dogs to PetSmart to be groomed for over a decade, her PetSmart account had disappeared. The employee tried to locate her in the computer by using her name, dog names, current cell phone number and previous cell phone number, but to no avail. It took about 50 minutes to recreate her account and book an appointment at 12:30. We were told the dogs would be washed and dried prior to the grooming, and this would give them some time to be less nervous prior to the grooming. Also, we were told they would call Pat when the dogs were ready. Pat indicated he had a doctor appointment and errands to run, so that would be fine. By the time Pat met with her surgeon, had lunch, and visited Sam's Club, it was about 2:30 and we still hadn't heard from PetSmart. We called to see if the dogs were ready. Pat was told they were almost ready, so we went back to pay and pick up the dogs. When we arrived, a different employee/groomer said the dogs wouldn't be ready until 5:30 or 6:00 pm. We reminded them our appointment was supposed to have been at 10 a.m. One of the groomers tried to convince us they had found Pat's appointment in the system and it was really booked for next Monday, so we must have misunderstood. Since we live 108 miles away, there was no possibility she booked it on a different day than her doctor visit. The first employee also confirmed she remembered setting it up for today. The fee for both dogs with baths and grooming was supposed to be $122. When we didn't want to wait around 3 more hours for the grooming, much less leave them in the crates any longer, PetSmart was "only" going to charge $74 for the two baths. We spoke with two managers about all of the mixups on the schedule, One left to talk to the employees. Then the other manager did so. The second manager claimed he had seen evidence in the computer of an appointment scheduled for next Monday, and he would be happy to print it off for us. I told him if it was really there, then it was because someone had changed it in the system, because Pat's account wasn't even found earlier that day. Yes, go print it, I told him. He went back into the grooming office and was in the process of telling one of the employees to change the date of her appointment to November 26 before she printed it, right as Pat walked in and overheard him. She refused to pay anything for the dog baths and demanded her dogs back. The manager told Pat to leave and never come back. She said next time she'd take her dogs to Shawnee PetSmart. He retorted with a threat that he would call the Shawnee location and ask them to deny services because she was trying to get out of paying for their services. There were more words between them, but you get the idea. Talk about a dreadful grooming experience! P.S. As we stood there, another customer shared a similar story of having an appointment that kept getting moved back until he just asked to get his dogs back. Dog owners, beware. If they don't return your dogs on time or lose the appointment, you'll hear it's YOUR fault. We were even told they were so busy because "it's the holidays." Really?

    Exotic Pets - reptileshops - Updated May 2026

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