Had an appointment to install a garage door opener with a time frame of 9:00am to 12:00pm. Never showed up, no call, no text, just nothing!! Do yourself a favor, go elsewhere. read more

My issue was the garage door beam sensor would detect an obstruction due to the sensor being extremely loose. I tested the correction by having someone hold the sensor in place. It worked fine. My home warranty company sent these guys out to my home to fix the sensor and possibly adjust the force sensor. These guys invoiced the home warranty company for securing the sensor and force adjustment, but the problem persisted. I asked them for a recall and they refused to come out again, stating the problem was the door was to heavy and required a "Balance and Tune Up" for $575, which is not covered by insurance. I took a video of their work and proved they never touched the beam sensor. The force adjustment screw still had dust from never being touched. I would never use Exit Garage Doors. read more

I opened a ticket with my home warranty company (AHS) . Exit Garage Doors called 2 days later and set up an appointment for the next week. The tech Jesse arrived on time and quickly diagnosed 2 broken springs which is not covered by AHS. I was slightly perturbed that I hadn't looked this up or told the scheduler and saved the $75 fee from AHS but that was pretty much my fault. Anyway, Jesse had the supplies needed to replace the broken springs and quickly fixed it in less than 30 minutes. After calling around, I think I could have gotten a better price, but Jesse was quick and efficient along with being very friendly. read more

EXCELLENT! Same day service, Fernando was punctual, courteous and did an excellent job on a spring replacement. No BS, didn't try to sell me anything extra....this company has integrity. Highly Recommended ! read more

George and Jesse are Very knowledgeable, and professional. They had the parts that were needed on their truck. They were quick, respectful, and left the area clean as they found it. I would definitely recommend Exit Garage doors. Thanks, George and Jesse! read more

This company came out and looked At the owners and notice that they were old and charged them 600 bucks to replace a wheel on their garage door and it still doesn't work. This company has terrible customer service Over the phone they will hang up on you they will block you. They are crooks trying to get your money. Please use someone else to save your own pocket and headache. read more

Exit Garage Doors was sent out by our home warranty company. They came out and said that out garage door motor was no longer available. We were told that it would need to be replaced and it was not covered. Exit Garage Doors told the home warranty company that they replaced two parts and the warranty company paid them and closed the service call. Exit Garage Doors did not repair ANYTHING! read more

These people tried to rip me off. Once the home warranty denied the claim, they should have adjusted their price to what is fair for the damage. NOPE! So I called several other garage door repair services and they were all consistently $100s of dollars less. My advice to you is to get another estimate!!! read more

I paid $75 through AHS for 4 minutes and 31 seconds, for them to run my door up and down, and tell me I needed a new door and it wasn't covered by AHS. Quoted me a price and asked me if I wanted to get it done today. When I said no he just sent his partner to for paperwork and walked to his car and sat down. Gave me paperwork with chicken scratch recommendations and said they will send it to AHS! No explanation as to how to proceed or what happens next. I called AHS immediately to complain and they explained what would happen next. Gave them a poor review on AHS survey. I would never recommend them!!! I asked AHS to NOT send them back! I should of researched them on yelp! read more

On time but over priced. Charged $390 for 2 springs replacement on a simple 2 car garage. Reduced to $350 with Zelle. It seems they price based on where you live. If you can get an estimate before you choose this company read more

I was given this company to work thru AHS home warranty. All I needed was tension springs to be replaced, this fool said only one was covered the broken one but considering springs are covered in my warranty he shoulda replaced both. He refused without also replacing my rollers and doing a "tuneup" would not do the work I requested through my warranty because I wouldn't go ahead with paying him $600. I called Alex from garage door services in chino hills and he quoted me $165 to replace the springs and for labor, and the garage is leveled and working good as new. Stay away from AHS and this scam of a company. Didn't even have they're contractors license number on the invoice. Total joke! read more

Exit Garage Doors was sent by the home warranty company, AHS. Exit said the motor was bad and the parts were no longer available. Their recommendation was an "upgrade to motor with WiFi and backup battery...for safety reasons", my cost, $695. Because they wrote it as an "upgrade " rather than just a replacement, AHS would not pay for the repair and only offered me a $195 cash payment. This is the scam. The fact is, garage door openers with battery backups are, by law, the only garage door openers allowed to be installed in CA and the only ones sold in CA. The issue is that if Exit performs the work under the home warranty, they receive predetermined rates, which is less than they would receive if the homeowner pays out of pocket. I have a second garage door and that opener was replaced under a different home warranty using a different contractor a year ago, with no problem. Exit Garage Doors schemes have resulted in me wasting time trying to get this resolved with AHS. I finally decided to get it replaced myself; garage door opener and labor only cost $377. read more

Our garage door wasn't working and Jesse came by to check it out for us. He let us know that the safety sensors on our door were out of date! With three kids, I'm really glad he came by and caught that for us so we can make the needed changes to the door! Thank you Jesse! read more

I was very happy with the service provided by my technician Jesse and his coworker. He called me to let me know when he was 10 minutes out from arrival, which I really appreciated. Jesse was very knowledgeable, polite and courteous. He explained everything that was wrong with my garage door opener clearly and provided me with additional information on how to keep my unit working properly in the future. They were very efficient and had my garage door working after replacing parts within an hour! I will recommend Exit Garage to all my friends and neighbors. read more

I called out a garage door opener company because my garage door did not work, and I thought that maybe it was an easy fix. He told me that the motor had gone out, so I contacted First American Home Warranty. They assigned a company,Exit Garage Doors, so I went and read the over 300 reviews that explained how they operate. I asked for another company, and First Am said this is the only vendor in the whole Coachella Valley. They came out, and sure enough he told me that I needed an upgraded opener(that can be operated from my phone)(a button is just fine with me)!, the garage door is too heavy for this motor(worked fine for 20 years), need new wheels(just replaced last year), and I need an adjustment. So First Am denied the claim, because they do not cover these problems. I called the first company back, they came and replaced my garage door opener with the exact one that I had, and he said everything else is fine. read more

Do not ever use this company. Exit Garage Doors came to service an American Home Shield I made. It turned out that the repair wasn't covered by AHS, so the repairman told my wife he could fix it for $275. He put in a reinforcement bracket on my garage door. It took about 10 minutes. He claimed the price was so high because the bracket cost $200. I was dubious, but I paid. Then, I looked up the cost of the identical part and learned that it was anywhere from $25-$29 and could readily be obtained at Home Depot. I called the company and talked to Jesse. I explained the situation, and gave him the benefit of the doubt that it was a mistake. I asked for a refund of $150, giving him $50 for the part, a fair markup. I was beyond incredulous when Jessee actually said to me that I should have done my homework first, and that it was too late now because I had already paid the agreed price. I was a virtual admission that he overcharged me ! He was rude, condescending, told me he would not even resolve the matter, and that it would cost me more time and money to get it back. I am not making this up. I am pursuing various means of recovery, but I needed to write this review out of civic duty. I noticed a review dated a few weeks ago with a very similar story, so this is an MO. Again-do not ever use this company. read more

Really pushy for us to just get a new garage door I called another company Bradbury garage doors they fixed it for $199

***BEWARE!!*** OF THESE CROOKS!!! Beyond the WORST type of "company" to EVER be in business. PLEASE DO NOT LET THIS "company" of 2-3 CROOKS TOUCH YOUR GARAGE. They have left me high and dry and out $295. By the way, THEY ONLY ACCEPT CASH, WHICH IS AGAINST EVERY CODE OF ETHIC! They MUST be able to provide PROPER DOCUMENTATION for each and every service hack job they CAN'T complete. In other words, THEY ARE HIDING FROM THE IRS by saying they ONLY ACCEPT CASH(which is NOT TRUE! They HAVE TO ACCEPT OTHER FORMS OF PROPER PAYMENT!). JESSE came out and told me that I had two problems and that only one problem was covered by my HOI, which so happens to be the motor to my garage that he "doesn't know what to do or how to fix it, you will need a second opinion," because as of Wednesday, LAST WEEK, I have NOT been able to leave my house due to my garage opening on its own and since I didn't pay cash for what is covered by my HOI, he could no longer fix what HIS ONE "employee" BROKE, mind you, JESSE SITS IN THE PASSENGER SEAT OF HIS TRUCK, while ON HIS PHONE while his "employee" does all the crooked "work." They came out yesterday, Monday 3/23 and "fixed" my garage motor, all for it to start opening and closing on its OWN. Called him and told him and he said "I don't know what would be wrong, but we will come out tomorrow morning(TODAY 3/24) and check it out. Cool, sounds like he is going to actually do his job, right? N O P E! They come out this morning, knock on my front door and then when I am trying to rush downstairs WITHOUT LETTING THEM KNOW I WAS EVEN HOME NOR AWAKE, proceed to MANUALLY LIFT UP MY GARAGE WITHOUT MY PERMISSION, while I'm rushing downstairs because I hear my garage opening and they are standing in my garage and when I said I need to get dressed, they proceeded to UNSCREW AND REMOVE MY GARAGE WALL OPENER, WITHOUT ANY KIND OF PERMISSION, and when I opened my door to see what they were doing(which took NO longer than 30s-1minute for me to put sweats on)they told me that they THINK THAT WAS THE PROBLEM, my wall garage opener. NOT ONCE DID THEY CHECK ANYTHING ELSE!!! They hurried up and left and within 15 minutes, my garage was back to opening up ON ITS OWN. I once AGAIN CALL HIM BACK; he proceeds to tell me that he doesn't know what is wrong and there is NOTHING HE CAN DO BECAUSE HE DOESN'T KNOW WHAT IS CAUSING IT TO OPEN ON ITS OWN! He says that he thinks I need a second opinion and that I should call my HOI and ask for a second opinion. So, I called my HOI and let them know just HOW MUCH OF A PATHETIC AND CROOKED+SKETCHY "company" these crooks are. I ALSO notified my HOI that they ONLY ACCEPT CASH, to which she told me that they are NOT ALLOWED TO DO THAT and that she is surprised to learn of this so called "company" ONLY ACCEPTING CASH, which is technically put at "paying under the table and hiding from the IRS(Which I have alerted the IRS about this "company")" Which brings me to the ending; I AM NOT ABLE TO LEAVE MY HOME! Please please PLEASE do NOT hire this crooked "company" and let them RUIN YOUR GARAGE AND OVER CHARGE YOU and then ASK FOR YOU TO GIVE THEM 5 STARS ON YELP, and as JESSE told me, "You help me, I help you: just go to yelp and give me a 5 star positive rating and review and you know, we can help each other out." HERE IS YOUR 5 STAR REVIEW! :) PLEASE PLEASE AVOID THIS CROOKED "company" and find a REPUTABLE COMPANY THAT ACTUALLY KNOWS WHAT THEY ARE DOING!!!!! Please!! read more

Exit Garage Doors - EXIT GARAGE DOORS INC BUSINESS CARD. **ASK FOR JESSE!** - Garage Door Services Near Me - Riverside, California

The company informed me that the home warranty would cover replacement and installation of the part at issue, but that the issue would likely reoccur unless I agreed to additional work that would "not be covered by the home warranty" in the amount of $295 dollars. I thought it was strange that they offered me a higher price for a credit card vs. cash, and asked me to Venmo or use Zelle to send the $295 to one of the workers present rather than to the company. Although the work was completed well, I question the process as it seemed dishonest. The workers were also claiming that something would not be covered by warranty without actually contacting my warranty company to see if it would be covered. It felt like they were trying to just increase the profit on the job since the actual work only took about 20 minutes. read more

Believe the other one star review folks. Had home warranty, they sent these guys out. Garage door opener broken and needed replacement, ok cool. Battery backup upgrade not included per new code. Ok, so how much? $295!!!! Just for the freaking battery alone!!! A whole entire set of battery and the garage door opener doesn't cost that much!! I complained to home warranty, they said tough luck. These guys are a complete rip off. For shame. Avoid!! read more

*** Updated *** - had another garage door opener repair company out for a second opinion. The verdict is a fried capacitor due to age, nothing to do with the computer control unit anything I did to the unit. An appox $20 part to replace, but I guess the Exit employee couldn't figure that out. Original review... Unnamed employee from Exit was dispatched by First American Home Warranty to my home to repair my garage door opener. I told him I was programming our car's home transmitter when the unit fizzled and started smoking (electrical) - I was 10 feet away when this occurred. He told me that the computer board is very close to the rolling code set button on the back of the unit and that pressing it too hard can cause the metal unit frame to come in contact with circuit board, shorting it. There is no way I pushed that button any harden than to get it to light - it is there for the consumer to program openers. He then told me it would 3-6 months to get the replacement part (this is believable), but he was very adamant that this is what occurred to cause the damage. My home warranty claim was immediately denied by the warranty company based upon his opinion (called this "secondary damage", alleging that I damaged the unit). Keeping in mind that the Exit employee did not open the unit to inspect and verify the damage - after I paid $85 for him to show up. To dispute "unnamed" employees diagnosis with the warranty company, I need to hire another contractor at my own $$ to refute his findings. I pulled the opener apart, no physical damage to the circuit board nor signs of arcing. I pulled the whole casing off and found evidence of arcing at the front of the unit - at least six inches or more from the circuit board. If your employee would like to contact First American to advise what damage really occurred so my claim can be paid, I would be happy to change my rating for your company. read more

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"I am doing you a favor, I am paid a salary." Oh my goodness, I got swindled by Jesse. Called AHR for to get my opener serviced and the guy said nothing was wrong with it. Said he couldn't service the opener unless he replaced my wheels for $350 cash. Said nothing was wrong with the opener even though it malfunctioned while disengaged. I am such a dope, I can't believe I got played by Jesse and Exit Garage Doors. Do not trust them at all. read more

Very rude and just hangs up on you when you talk to them. I called asking a question and he said no then hung up on me.

I used Exit Garage Doors through my home warranty company. The technician came out within a few hours of my call. Now that's service! My garage door motor was not operating. Obviously the door was not opening or closing. The tech repaired the motor and did an overhaul on the door. He replaced the rail wheels and tightened all the bolts. The motor and door is really quiet now. Really happy with his quick response and completion of the job. No issues. Highly recommended. read more

They were friendly and efficient. The work completed was good, and they even took the time to explain the process (work was being done on the springs of my garage door). read more

Our garage springs broke coming home from work and it's my only way in n out of the house. I called my insurance and they sent me this cool fucking guy who pulled up did a quick inspection and thought me step by step what he was looking at and what he was doing . Gave me great recommendations and spoke Spanish for my mother witch was another win Highly recommended read more

Our garage door has been having issues opening so we've had to manually roll it up to get it to work which has been super inconvenient! We called Jesse yesterday and he was here bright and early today to check it out and give us a quote. He explained everything thoroughly, broke down the pricing, and was very professional. We will definitely be using him in the future! read more

Answered they're phone the first I called, came out right away on time fast service, good work and great price . read more

Exit Garage Doors - Garage Door Services Near Me - Riverside, California

I was having difficulty with the garage door opening and had at least three estimates for repair, each with differing opinions and estimates. Jesse at Exit Garage Doors (the first one to give me an estimate) informed me that the old opener was outdated (and it wasn't working) quoted me a price for a brand new unit, which I thought was high. He explained that the system was outdated and unsafe and explained the entire unit to me. I was never pressured and he told me to get other quotes, which I did. Each one was so much higher and when I called back, he was very friendly and accommodating and even set the installation appointment for the very next day! The installation was done quickly and efficiently and is working like a charm. I highly recommend Exit Garage Doors for any service and/or repair. I give them an "A." read more

They were recommended by my home warranty company. This guy came over to my house, and he just literally touched my garage opener and he said the garage motor is broken, wheel is damaged, and required tune-up, I asked him to inspect it properly he was upset and went to his truck and brought ladder to see the motor and he gave me piece of metal that was he claimed it's broken. I knew for sure there was no metal broken sit at the motor. He is the scam. I had to fight t my insurance to get another contractor because I refused service from this guy. Stay away from this company. read more

Exit was hired by our home warranty company. The tech tried to sell a "garage door tune-up" for $350. I sensed a scam. Did some online research and discovered that they only problem was a detached wire. I reattached to the wire to the sensor and the problem was solved. Draw your own conclusions. read more

The technician, George, came by to inspect the damage to be covered under our First America Home Warranty. The issue is that the door came off the rails, because one of the rails is not attached to the ceiling of the garage. The warranty clearly covers issues related to the track assembly, but his report merely stated that the door came off the rails, so the claim was denied. I take issue with this poor inspection, as he did not even identify the root cause of the issue. Not only that, it appeared to me that he never any intention of doing a proper inspection because he left his truck door open the whole time he was there, which was only a matter of a few minutes! After my claim was denied, I contacted the company to complain about the inspection. The person who answered the phone, who did not identify themselves, interrupted my description of what I had experienced when the technician came by. He started talking over me, so I raised my voice and told him to hear me out before he interrupts me. He then stated, "I can't talk to you right now" and hung up on me. I called back and it went straight to voice mail, so I left a message indicating my displeasure with being hung up on. I was clearly agitated, but used measured speaking instead of yelling, but I have yet to receive a call back. I'm pretty sure this company has no interest in ever doing business with me again, and I regret that I have now have no way of remediating this situation with them. They will still likely be paid by the warranty company, for their service call, and my garage door is still not repaired. read more

Keep your money and avoid this company at all costs! They are scammers! Broke our garage door and wanted to charge us to fix their mistakes!

These guys are a bunch of crooks. They refused to take the home warranty job assigned to them after I declined an $500 in door tune-ups they wanted to charge me. Their tune-up price is 3+ times the industry standard. Then, they told the Home warranty company that the work needed wasn't covered (after they told me it was needed), so now I'm out of pocket for a second opinion. Run away from these fraudulent creeps. Lastly, their customer service was garbage, condescending and rude. read more

Wish I could give Jesse and the rest at Exit Garage Doors zero stars. They were sent out by our home warranty service when our garage door opener stopped functioning properly. Jesse and his assistant were rude to my wife, didn't even set foot in the garage much less examine the opener, lied about how much of the replacement cost our home warranty policy would cover, and told my wife that it would cost us $795 out-of-pocket. Pretty nice racket, right? Charge the home warranty policy for the replacement and install, then double-bill the policy holder at a rate about $100 higher than the industry standard. A word of advice Jesse, making false representations to insurance companies and/or their policy holders in order to collect money to which you are not entitled is actually criminal conduct for which you could be prosecuted. I would stop before you end up with a felony conviction and a hefty restitution order. CPC 532. (a) Every person who knowingly and designedly, by any false or fraudulent representation or pretense, defrauds any other person of money... is punishable in the same manner and to the same extent as for larceny of the money or property so obtained. read more

Not a good my insurance send this company. Rude very late on appointment tried to diagnose my garage door with other issues not covered with my insurance just to get extra money read more

Great and speedy service as well as decent pricing. Will definitely keep this company in my contacts for future reference.

We were in a bit of a mess! Our garage door was stuck and the coils were broken. We contacted exit garage doors and spoke with Jesse. He explained everything over the phone and gave us a time frame for that day regarding his arrival time. He was very professional, informative, arrived on time and fixed our problem in a timely manner. Their prices were very reasonable as well. I highly recommend going with this company for all of your garage needs! read more

Two Garage doors. One wouldn't open the other wouldn't close. In five minutes these guys had it fixed. They were great guys, friendly and polite, and more importantly...they knew what they were doing. Recommend them highly. read more

I had submitted a claim with my home warranty company. They were dispatched to service our garage. They arrived, identified the issue (spring broke) and gave me options on how I could repair the problem. I chose to go with a double spring. They repaired the broken spring in about 20 minutes. I paid and they were gone. I would definitely use them again. read more