Twice now I have made an appointment for service on my Toyota truck due to findings during the…read moreinspection process. The truck was purchased last year at Brattleboro Auto Mall. Was told I needed bearings, made them aware I was towing a camper to South Carolina the following week and could I drop it off and get a loaner car to go back and for to work for (for one day), as I live and work almost an hour from the Brattleboro Auto Mall. I arrived for the first app't to find they hadn't even scheduled it and there was not a loaner vehicle. Went through the whole scenario a second time - called ahead this time to make sure they had a loaner vehicle for me and they did not. A family member had to come pick me up after work and bring me to work the next morning as I had to get the repair work done. Very unprofessional, lack of communication or very poor customer service.

The rating for this business should be zero. In order to provide a comment, so one star clicked…read more Be extremely cautious when buying from them, especially if they are selling as they may not have disclosed the existence of frame rust. I recently purchased a 2013 GMC Sierra 1500HD as-is with a 5 years loan. They advised me to wait 30 days for the paperwork and registration in the mail, so that I could return for an inspection. Following receipt of the register, the inspection failed due to frame rust. I have called and left messages at times; yesterday they answered the phone but remained silent until the line was disconnected. Especially the general manager, Chad, it seems to be impossible to reach him. Buyer be fully aware of this before visit.

We bought at least 4 cars from this dealership owner over the years (not counting family members we…read morereferred). Most importantly, don't get any service done here. They destroyed my car (bought new) but really wanted to fulfill everything the dealership/manufacturer was needed. They totally screwed up. I won't get into details, but the car was FINE. Then dead on the highway. It sucks when they know you are right, and they look you in the eye and tell you "we will cover half to fix it". They are horrible. Honestly, even the service manager couldn't really look me in the eye. It was THAT bad. Buy it there if you want new, go elsewhere for service.

These people are DISHONEST about the condition of their used vehicles. Do NOT TRUST them…read more I recently purchased a vehicle that they supposedly fully serviced. I took this to a dealer who found that they had neglected to plug in the rear brakes!! DO NOT TRUST THESE PEOPLE!!

Very deceitful practices which shouldn't be super surprising from a car dealership. Their flyer is…read morea classic bait n switch. When they say winner, they don't actually mean winner and when they say cash they don't really mean cash. I called first so that I wouldn't have to waste my valuable time for nothing and it was just the human version of false advertising on the other end of the phone. It is disgusting and disappointing for a business to treat people this way and pretty stupid that they think they would somehow get business out of it. Times are tough. Please don't waste your time or money here.

Avoid This Business - Deceptive Practices and Rude Staff…read more This business runs a total scam. They advertise a lottery promotion where you think you might win a big prize, but all they give you is a $2 lottery ticket. It's a bait-and-switch tactic and completely misleading. To make it worse, the staff was rude when I questioned the process, and they collect sensitive personal information without explaining how it's used. This violates the Massachusetts Consumer Protection Act (Chapter 93A). If you were also scammed, send a 30-day demand letter and report them to the Attorney General and Better Business Bureau. Don't let them get away with it.

Amazing care and resolution from the team here after a TERRIBLE experience with Keene Dodge Jeep…read morewere they would not fix my vehicle for over 6 months leaving my family including my 1 year old in danger using the vehicle. All work was done excellent, and I will buy my next vehicle from them without hesitation.

Would HIGHLY encourage people to not purchase a car here. I purchased a used vehicle through McGee,…read moreand within 5k miles, the motor blew. They wouldn't do anything to make it right. I had been a long-time customer for years, and this is how they treated me. Do NOT go here unless you want to be scammed and taken advantage of.

I had a great experience working with Lawson Oullette! He helped me get my 2022 Chevy Express Cargo…read moreVan, exactly what I wanted. Super happy with the van and the friendly service. If you're looking for a great vehicle, definitely check out Monadnock Ford in Brattleboro or Swanzey!

I bought a 2017 Ford Explorer here 11 months ago. Within 3 months I had to replace the water pump…read morewhich cost me $3k. I called to see if there was anything they could do even a slight discount. The answer was no - along with giving me an estimate for even more than Midas gave me. A few months after that the explorer was having issues with acceleration. It would hit high rpm with normal acceleration & be jerky- I found out I needed a tune up and all spark plugs to be replaced- something I believed they said they did. I was also told I needed at least one of the catalytic converters replaced 1200(for one) & there was a hole in the flex pipe. I got the tune up, spark plugs replaced & the hole in the flex pipe repaired (as a more affordable option than replacing it) $850 -but have yet to get the catalytic converters replaced $$$ as emissions isn't due yet. A few months after that I found that the rear differential was leaking and it needed to be resealed $1250 & one of the wheel bearings needed to be replaced $500. The next project is figuring out what is wrong with the AC. When I bought it they said it just needed to be recharged and if I come back in they will recharge it for free which I did. Well that lasted a few months before it started blowing hot air again. Now that the summer heat is coming I need to fix the AC. Did they sell me a lemon? I think so.... Buy a used vehicle here at your own peril.

Staff is really nice! Went here for an oil change..usually my bf drives so I don't have to worry…read moreabout getting the car on the lift..but this time I drove and was very nervous about driving the car up on that thing and taking direction from the employee. Well I survived and the staff was extremely patient with me and nice to me! (Usually in situations like these I would get the 'dumb broad eye roll' and be treated rudely hence why I always make my bf do this stuff) The staff definitely did not make me feel uncomfortable or stupid which I really appreciate! The price was great for regular oil change, and I decided to replace two tires here the next day because staff said I had damage to one of them..price on those was also really good.

This place sucks do not get fluid film applied here they do no surface prep and don't even spray…read morethe inside of your frame. Don't waste your time like I did.

Fletcher's is awesome. Friendly, trustworthy, knowledgeable, and reasonably priced. Supper nice…read morestaff. I've been bringing my cars to Fletcher's for years.

We have brought several cars there over the years. Great service and repairs, that I highly…read morerecommend.

Do not use this business for any purpose. Especially do not buy a car from Allen Scott. I only…read morefound out after purchasing a car from him all the things which were wrong with it. He did not disclose: broken air conditioning compressor, oil leak, broken back window motor, ill fitting front fender repair, front lights worthless, radiator leak, extra key worthless, various hoses needing replacement, bent wheel rims, I found out too late about his bad reputation among other mechanics and townspeople. I asked him several times to do the right thing and buy back the car. I have repeatedly contacted him about these issues he has never responded. It it unconscionable a dealer would sell a car and not present the issues wrong with it. On top of this he charged me $1,500. more than the blue book price. Beware, he uses a dealer blue book to show you the ( higher) value estimate.

I had called in several days ago asking for an estimate on some work for my truck. The guy was…read morecondescending and never called me back with a quote. Don't waste your time.

NOT A GOOD EXPERIENCE - purchased 4 new Winter tires. One needed replacement after being damaged…read more Couldn't get through to them - kept getting connected to someone in the Philippines or put on hold with no pick-up. When I finally got through, they said they had not record of the purchase. I went and found the receipt and have now been on hold for 30 minutes... Not good. Should have noted the poor recent reviews.

2010 Subaru Forester…read more SERVICE: new tires, brakes, rotors, struts PROS: (1) Work done in a reasonable amount of time CONS: (1) Relatively young and inexperienced workers. Interpersonal skills somewhat lacking. Did not inspire a lot of confidence. (2) Was recommended new tires (Nexen CP672) that should not have been recommended. Researched afterwards and found that reviews were unanimous in that these tires were not to be used in wintry conditions. I live in Vermont, so will try to survive the next two or three winters before replacing.   (3) Was not informed about waiting area (hidden behind row of tires). Instead, sat on dirty worker's chair outside of building. (4) Advertisement on counter says free check of battery, brake lines, belts, fluids, filters, and more. Upon inquiry, however, told that Tire Warehouse only checks battery. That's false advertising. Will try Brattleboro Tire next time.

I arrived for appointment basically ignored aside from a technician asking for the keys. Lobby is…read moredirty with dead flies etc the window sill. Not clean with a hole in the reception desk/ kiosk drywall. Manager ? Patrick was on a 45 minute conference call with the other locations on speaker phone the whole time.. very strange to hear about their internal business, P/L, manpower levels etc. Car was done they could care less about explaining the warranty on the new glass; unless I asked. Unprofessional. This would be a place to avoid. (Brattleboro Location) One star only by default

The glass work is excellent, however, the current front desk person is sadly incompetent. She…read moreappears completely disorganized and ill-trained. One might assume she's new on the job - as in first day without a clue - but I hear she's been there over a year. Nice person, but not up to the job.