Twice now I have made an appointment for service on my Toyota truck due to findings during the inspection process. The truck was purchased last year at Brattleboro Auto Mall. Was told I needed bearings, made them aware I was towing a camper to South Carolina the following week and could I drop it off and get a loaner car to go back and for to work for (for one day), as I live and work almost an hour from the Brattleboro Auto Mall. I arrived for the first app't to find they hadn't even scheduled it and there was not a loaner vehicle. Went through the whole scenario a second time - called ahead this time to make sure they had a loaner vehicle for me and they did not. A family member had to come pick me up after work and bring me to work the next morning as I had to get the repair work done. Very unprofessional, lack of communication or very poor customer service. read more

The rating for this business should be zero. In order to provide a comment, so one star clicked. Be extremely cautious when buying from them, especially if they are selling as they may not have disclosed the existence of frame rust. I recently purchased a 2013 GMC Sierra 1500HD as-is with a 5 years loan. They advised me to wait 30 days for the paperwork and registration in the mail, so that I could return for an inspection. Following receipt of the register, the inspection failed due to frame rust. I have called and left messages at times; yesterday they answered the phone but remained silent until the line was disconnected. Especially the general manager, Chad, it seems to be impossible to reach him. Buyer be fully aware of this before visit. read more

Excellent honest experience. We have purchased a vehicle from another of their locations. We were looking for a second vehicle. I had a list of specific vehicles in mind. Stop number one was Granite Auto sales along Rt 9 in NH. Slippery as hell. Left there. Went to a Subaru dealer to look at a used Mazda CX 50. We were told is was at a Mazda dealership for repairs. Not forthcoming as to what was wrong with it. Stop number three was Brattleboro auto mall to look at a used Kia Sportage. Met John in sales. Great guy. He went to get the keys and drive it up front. Came back and said he wouldn't sell us the vehicle as it had an engine vibration. Thanked us anyway. Didn't try to sell us another vehicle when I told him I had a list of about 10 vehicles I was looking at. it was my wife who asked about Chevy Equinox. He had two. We test drove and ended up purchasing one. John was great to deal with. Honest. As was the sales manager. Same for the finance manager. Didn't try to sell us add ons like extended warranty when we told him we were not interested and were paying cash. car was detailed in an excellent way. Highly recommend Brattleboro auto mall. read more

AMAZING customer service, never have i had such great communication and speedy service, couldn't be happier with how I was treated, super understanding staff and I highly recommend working with Shane he's an outstanding gentleman that was extremely knowledgeable and i refuse to call him a salesman because he didn't make me feel like just another sale, he made me feel like I was part of the family, the whole time we worked with him it wasn't just about numbers and costs, it was about life experiences and days leading up to the purchase and the experiences I had with my old truck, very down to earth and great man to work with. I will definitely be doing business here in the future as well!!! read more

DO NOT DO BUSINESS HERE!!! My wife and I were promised by our salesperson, the sales manager and even the finance manager that we would be receiving our spare set of keys to our 2019 Toyota Highlander shortly, they needed to first locate them and if they couldn't locate them they would have one made for us. We bought the car in February 2022, called at least 8 times to check on the whereabouts of our spare keys and here it stands still without the spare set of keys. My wife spoke to the sales manager today who basically explained to her that he was under the impression that she was lying to them, even though their records and their saleswoman, Bailey, agreed with us, because it has been so long and that their hands were tied and that they would not be getting us a spare set of keys. He said "it's your fault for not following up harder"!!!! Shady business and shady business practices!!! He then said "this conversation is over!".... Business must be booming over there to feel like talking to a person who spent a lot of money at your company like this is acceptable!!! Whoever owns the Auto Mall, your employees are useless and are costing you so much money in the long term... I will never buy a car from You again unless this is made right and I will be sure to tell everyone I come across who is wanting to buy a car to not come here and explain how terrible of an experience we had after purchasing our car after you already had our money!!! Shameful!!! One star because you can't give a lower rating Jeremy and Ashley Lipka read more

DO NOT BUY HERE!!! GO SOMEWHERE ELSE!! If you want the details keep reading... Sales manager is disrespectful and rude. I do not appreciate being spoken to on the phone like that and he refused to fulfill the promises that the sales guy sold me on when I bought a 90 thousand dollar vehicle from them. I definitely will not be buying here again and I would recommend you bring your business elsewhere. read more

Purchasing my vehicle three years ago was a great experience.... the service however was horrific. I am not entirely sure how it is possible, but they managed to install new break pads inside out and backwards (they documented this as such.. can't make that up) thus causing further damage that needed to be replaced. When I identified there was something wrong, the service member, Jeremy, had the audacity to yell at me and my significant other in front of other customers stating, "you must have done something when you drove off the lot" and even went as far as to say "we can never tell if there is wear on break pads or rotors.. it is impossible". I continued to be dismissed and treated unfairly and the service manager, Randy, even thought it would be a good idea to inform my significant other, who is male, that as a woman I did not totally understand how "breaks work". I brought the issues to the General Manager who was appeasing during our initial conversation, but when I came back less than a month later stating my car was still not driving correctly and the breaks were squealing and smelled.. he was dismissive and said, "what is the problem now?" And would not make eye contact with me. As if I was inconveniencing him. I even stated if he could find me a different car I would be willing to do a trade in. He said he would call me within a week. It has been 4 months and he has yet to call me. Do not ever go here for service. I have given several opportunities for the business to try and rectify the situation and at no point was there any reach out from the business to try and ensure their community presence remained a positive one. It is a small town, and unfortunately experiences like this are widely reported from consumers of this business. Do not ignore them and save yourself the time and aggravation. read more

Sent an email on 1/2/2023 asking if a car was available. Shane Greene emailed back the next day saying he would check on it. Bailey left a voicemal on 1/3/2023 at 2PM saying it was available. I drove 135 miles round trip in the dark, rain, and fog and arrived around 5:15PM. Bailey was busy with someone else. I was told the car could not be found. I was told it might have been sold, or was out on loan or they never had it, but if it was found they would email a video so I could see it. I emailed Shane the next day and no one from Auto Mall has reached out to me. Avoid this place. They are unprofessional. They like to play games and waste people's time. Save yourself a headache and shop somewhere else. read more

We love giving the Auto Mall our business! Just purchased our second GMC from them! The customer service we received is outstanding. Shane is our go to guy who helps us with sales and he always hooks us up! Very responsive had everything ready for us when we came to pick up our second car. Answered all my husbands questions throughout the week and had us fully prepared. I recommend them to all of our family and friends. read more

I had brought in my certified Duramax because of some warning lights and being kicked into low power mode. I called the dealership even though I did not purchase the vehicle from them. Jeremy was very helpful and had great communication with me throughout the process. After 24 hours my truck was repaired under warranty and so far have not had any issues so far. read more

BUYER Beware....DECEPTIVE SALES PRACTICES On February 20th 2020 we drove from Massachusetts to the dealership to buy a used Chevrolet traverse, upon checking the car few things were pointed out to the sales person and we were told that it will be taken care of, upon delivery of the car and as I drove it the car had the same problems, called the dealership and complained and the car was picked up for the second fix and the dealer had it for a few days, the car was dropped off again and upon driving the card after the 3rd fix it still had the same problems with nothing done to it. The problems were the following, 1. Brakes are soft and the car doesnt stop on time. 2. Car tilts to the right and as it drives and it's very hard to control the steering wheel. 3. Steering wheel wobbles as the car drives and excessively vibrates and shakes. I called and complained to the sales manager (Nate) and instead of listening to the problem in hand he started threatening me if I were to complain more about this that he will toss the car back in my driveway and that there is nothing I can do about it. Called the general manager Chad and left him a message but have not heard anything back from him or his office. The dealership still has my car since the purchase date....please stay away from this dealership. read more

I brought my car in for an estimate and ended up having to pay 135.00! Avoid this place!

DO NOT DO BUSINESS HERE!!!! I once said years ago that I would never purchase another vehicle from this establishment but thought since it has changed a bit, I would try again.... Well needless to say I will never buy another vehicle from this establishment. Our car salesman was amazing, and we think the world of him. The financial team and managers are a different story then the service department is horrendous. First of all we should have walked out when the financial team was getting our paperwork together and a well known local business man came in and they stopped helping us and asked us to come back the next day so they could be at his beck and call. Hmmm strike #1 on professionalism. Then we buy this truck and have had nothing but problems with the springs in it. Only to be told it is our fault because we oil under coated our vehicle and they don't recommend doing that. They charge me to look at the vehicle and tell me nothing is wrong with it and to wash off our oil undercoating. So waste our money so we can have a rotted out pos in a couple years to buy a new truck. Nah I'm good. They pressure washed the oil undercoating then said the problem was fixed. Thanks for wasting my money. Low and behold we are back because the persistent noise is back once again, we are accused of going and getting our truck oil under coated again (which is not true) and we are costing them money. We bring it to our own mechanic and in 3 minutes he tells what the problem is and he calls auto mall himself and talks to them. They agree to replace the part but are not happy about it because we are wasting their money. Fully warranted truck. It had 5 miles on it when we drove it off the lot and only has 12k on it now a year later. We have been doing this for the last 4 months. We had to schedule a time when we could leave the truck there for a few days. While I'm there fuming because they are an absolute joke and try talking down to me because I'm a female, I see there google reviews scrolling by on a big screen. I ask them if they are honest with their customers and let the negative reviews scroll across that screen? He was appalled and even said, and I quote "We do not show the negative reviews because they hurt our business and we don't want people to see them." Then says to my husband when he went back in to get the paper "Please beg her not to leave a bad review as it doesn't look good for us!" Strike 2 because no matter what you should be transparent and honest. Now we have scheduled our oil change and a time for them to fix the spring, wouldn't you know that once again we are accused of going to get another oil undercoating. I don't know about any of you, but I can assure you that I would not be throwing money away on oil undercoating's. So, we left yet again without anything being fixed and another paper that says dirt and the oil undercoating are causing the problem. They just do not want to do the work because they would lose a little bit of money. They are a terrible establishment and want to hear nothing about actually helping you and having satisfied customers as long as people continue to line the pockets of the owner. I will never purchase another vehicle from them and I will never recommend anyone to either. They entire place is shady and just out to screw anyone over. read more

After 3 bad experience trying to have my son's brakes fix on his car ( due to high estimates and lack of interest of doing the job). i'm glad to have connected with Auto Mall in Brattleboro VT. Randy was very professional and sympathetic with my dilemma as I was vacationing with my family. Price was reasonable and i was very happy with the quick service. read more

This place is a complete joke. We live in NY, and found the exact car that we were looking for (through CarGurus) at the Auto Mall. Being 2+ hours from our house, we did everything we could to ensure that it would be available for us to drive/purchase. After 10 emails back and forth with Auto Mall setting up an appointment to look at the car, my wife and I took the day off from work and headed to VT. Upon arriving there, we were informed that the car had gone to auction and was sold long ago. Their explanation was that we had been dealing with their 'Call Center', and that someone had 'misinformation'. While there, we called their Call Center, and were told how closely they worked with the Sales Team at Auto Mall (even though the sales person told us that he had never spoken with anyone at the Call Center, and that they had never received a call to confirm the appointment or the car's availability). To make matters worse, even though the sales person had to go speak with the Sales Manager (Chad) multiple times during our visit, Chad never once deemed it important enough to get out of his chair, introduce himself to us, and offer an apology. This entire experience was customer service at its absolute worst. Avoid this place at all costs! Update: A week after this disaster of an experience, the car remains listed on CarGurus. Amazing! read more

This place just keeps getting WORSE. I went in today to get my car inspected and was told it won't pass inspection bc of my Tires's and I told them my tires were fine. They charged me $50 and I went down the road just to pass inspection with NO problems and now they won't refund me my money. This place is a rip off they want you to do work to your car that isn't needed and than charge you for services that can be done and they just won't do and when you get them done they won't refund your money. I am going to take legal action against them for my money that they owe me it's not okay that they are ripping people off. I hate this place and will NEVER go back after this experience. Subaru in Brattleboro by far is the best forget the automall they are terrible!!!!! read more

Absolutely horrible business, left me without a rental hours after purchasing a car that broke down. Would not recommend purchasing from this dealer read more

Thank you Jeremy for such excellent service today. Car broke down on way to red Sox game in Boston and he and the team fixed up the car and had us on our way. Thanks so much for fitting us in! GO SOX. read more

I just purchased a new AT4 truck and I simply love it. The "beast" tows my 14 foot trailer and 2 ATVs like I am slicing butter. The service department was great as I needed to hop in and get an inspection sticker on short notice. Then the head of the service department stayed after to help me figure out several of the buttons on the dash board after hours. I would highly recommend Auto Mall for the sales department as well as the service department. read more

BAIT AND SWITCH DEALERSHIP! Went there to lease this 2020 GMC Spider Truck for 426.00 a month for 36 months with $6,309.00 down and got we can do that. This truck was advertised at this leased price and we're told it was not leasable and that it was an advertising error after we drive over there with intentions of driving home in it? we got this quote from a employee...."customers come in here asking about this a million times and I am sick of having to explain it to them". Nice customer service touch wouldn't you say? I'd steer away from this dealership--zero integrity, zero customer service and they certain can be trusted to stand behind what they advertise or say. You have choices, choose somewhere else! read more

Everybody in the service department is great, but Jeremy has been our go to guy. He calls with updates, is sure to be courteous of our spendings, and is friendly! He was very patient with all my annoying questions lol so I couldn't help but treat them to fresh donuts! I have a strong automotive and service background, so I'm very impressed with how well we were taken care of. We will ONLY be going to Auto Mall for our service needs =D read more

Not only did the salesperson deliberately show us vehicles out of our price range, and continuously drop the F-bomb, but didn't listen to our needs, and was rude when we didn't accept a price of $7000 over fair dealer asking price. When he called us again to see if we would buy a different vehicle, my husband told him we had purchased elsewhere. He actually told my husband he was glad, because he didn't want our business. No worries there. We won't be back. Ever. read more

My horror story started at Auto Mall in Brattleboro, Vermont this past April. As far back as I can remember my family has always had an infatuation with Chevrolets. My late father owned two beautiful, hallmark '57 Chevy Bel Air 's as a young man, so I was ecstatic and proud to purchase a Chevy truck and do right by my father's memory. Following the fulfillment of my financial obligation to the truck, and relocation to a more 'ponycar~as~a~daily' permissible climate I had even set my heart on a new Camaro. So I walked confidently in at the beginning of the day and explained to the team at the dealership that I knew what the current factory rebates and incentives were on the model I was interested in, and also heard their advertisements on the radio. I felt having done my homework and what I wanted would make the experience all the better for myself, and the deal smooth for them. I got to the Dealership at 11 am and was jerked around and toyed with until they closed at 7 pm. I was immediately deflated when met with disparity, and discourtesy. They condescendingly told me that I was wrong. No such specials were available, that the MSRP was the ironclad price. Whoever had led me to think that the MSRP isn't written in stone by the ghost of Luise Chevrolet himself"...was WRONG." I was also scoffed at and dismissed when I mentioned redundant charges and fees dealerships beguile customers into paying can be thwarted as they've already been awarded those sums by the manufacturer. I'd explained that I was in the market for a new Chevrolet Silverado (nothing fancy, I need it because of where I live) and was subsequently told to pick the one I liked and take it for a test drive. Upon doing so, and handed a set of keys, they insisted "go take it to lunch and come back in an hour or two." Stating my situation and desires, I thought all was copesetic and agreed to the test drive, I made certain to explicitly permit the salesman "Not to run my credit more than once!" ( My credit was great, and I did not want anything to bring my score down) I wouldn't find out for two days, exactly how many times they ran my credit. When I did, it was to the tune of some nineteen to twenty-nine times, for a total of four vehicles of interest, or possibilities. Dragging a reputable 702 credit score into the dregs of the mid five hundreds.I got into the vehicle and immediately noticed I was unable to see over the hood, attempted to make the required adjustments but discovered that the trim level selected wasn't equipped to adjust the driver's seat elevation. I thought maybe the vehicle was just so new, and new to me that I just hadn't found it yet and carried on with my test drive. I didn't take it to lunch, but after 45 minutes I returned to the dealership and explained my inability to see over the hood. Only then was I told an upgrade in the trim package would be necessary for that particular privilege, however, I wasn't offered the next or any other trim package that would have that capability. The salesman said that I was approved for THAT truck at the time. Swallowing pride I agreed to the model and was abandoned for at least an hour, to an hour and a half. Irritated with my plight I finally got the finance manager's attention but only in as much as he flew by me muttering only "They're still working on the financing" I left to get lunch across the street, was away maybe 45 minutes at best. I returned to the dealership and again had to 'where's Waldo' the salesman. Only for him to that "You can't have a truck. Would you consider something used?" Whereupon he put me into a 2018 Jeep Cherokee Latitude (I presumed it'd been a demo as it was immaculate inside and out.) The salesman, himself, had chosen the Jeep and stated: "YOU CAN DEFINITELY get this, why don't you take it for a ride." I had no objections at all. Because it was all or 4 wheel drive, I knew it'd get me up the dirt hill and driveway with no problem. When I returned, elated, from the test drive there is a different salesman confirming my satisfaction with that vehicle, after which he promptly instructed me "YOU CAN'T HAVE IT EITHER" At this point I was sick and tired of being played, and treated like a nobody. The salesman said to me " What do you think about a Chevy Cruze? Cause, I can DEFINITELY get to out of here in one of those." I reiterated the requirements I'd stated in the beginning and why. I pointed out to him that there was NO way a Cruze is going to do the job, let alone survive the conditions and amount of mud and snow on a good day on my hill and driveway. NO! I did NOT want a Cruze! But akin to a gang-bangin' dope dealer this man kept pushing this little inept car on me, insisting I take for a test drive. Incensed that I'd been treated completely differently by each individual I met there (and at every Chevrolet dealership that's followed, for that matter.) I conceded with, "fine whatever.." Yet, unphased he KEPT shoving this car down my throat! read more

bought a 2007 Subaru Impreza a few weeks ago with 80,000 miles. Went roughly 100 miles until engine light flashed on and off and starting misfiring and left me stranded. Mechanics say its time for a new engine! Thanks Auto Mall for not doing a thing about it and making one pissed off college student!! Would not suggest this place if you want a running vehicle that will last read more

called about a vehicle on the lot...made appointment to go see it....saw it in the dark..did the test drive in the dark....was sent the entire listing for the vehicle....was told it had been gone through by the service department and it was ready to go.....was told it had electric front seats for raising or lowering the seats, heated seats, remote start, was just over #16,000.00, everything had been checked, it was a helluva a deal when did we want to come and get it.....did not like the salesman Mike, almost everything he said was a lie.....we went to buy it and were told it had never been serviced and would we mind waiting....I said no we are no longer interested in it...but my husband wanted it because I am disabled and it was easy for me to get into and out of....I was told (no papers drawn up or signed yet) that I could not back out of the sale! I was like that is wrong...I used to work for a dealership....and I asked why they ran my credit score so many times (9 times) and he said the credit company I use is crap and my score is not what they say it is!! By now I am really getting PO'd and do not want the car at all....so they do all the work they said was needed on the vehicle and added it to the selling cost!!!!!!!! Do not ever buy a vehicle from this place....after the paper work was all done Mike handed me the keys and said "I know I told you it had a remote starter but it does not.....i looked at the key fob and there was the button for a remote starter!!! Never have we been treated so badly and lied to so much and degraded verbally......I would like to add that we purchased and drove home ib the dark and it was a few days before we actually used it...it was the first time we used it in daylight and lo and behold the windshield was broken.....we called and were told our warranty didn't cover it and to run it through our auto insurance...unbelievable...deceitful, lie right to your face and treat you like shit.....this was our experience at Auto Mall of Brattleboro, Vt. read more

After speaking to the salesman, I drove 90 miles one way during a storm to get to this dealer, it took over 3 hours and I had to rent a car. I explained to him over the phone my circumstances and pleaded with him to make sure everything about the truck I was interested in was disclosed and was as advertised, as well as the due diligence questions I had asked when I spoke to him to be stated as true. For two weeks prior to this I have been to 8 dealerships in three different states and have been met with nothing but lies and deceit. Bait and switched 5 times, 2 times the check engine lights came on before the test drive revealing major repairs once checked. On par, once I got there, more of the same. The salesman didn't even bother cleaning off the 4 inches of wet snow of the vehicle before the test drive and once the engine was started the engine light came on.......really? I had driven so far and spent so much on the rental that it seemed worth the while to find out what the problem was. After 3 hours of waiting for them to plug a diagnostic tool into the truck, which takes literally 5 minutes, I was told that there was a problem with the NOC Sensors. I said ok, that is a broad issue and asked what the codes were that the vehicle had thrown. The salesman told me that the service department "didn't write them down".......hmmm......once the diagnostic tool is plugged into the computer a report is given and then printed in order to determine what service needs to be done, what do you mean they didn't record the codes. I was then handed a typed out sheet of paper with general repair descriptions stating a leak in the upper oil pan, a loud noise from the right side of the glove box, steering alignment issue, low DEF additive and replacement of the bald tires that where currently on it. No specific repair descriptions, pricing or actual information regarding the diagnostic. I was then told that this vehicle is "AS IS" and they can fix the problems as long as I pay for it and that the price of the vehicle would not change. "AS IS" from a dealer means they are not willing to invest the money to certify it as CPO. That means they took it on a trade, paid out too much, and plan on selling it as is to make a profit without having to fix what is wrong and certify it as a Certified Pre-Owned. Passing it off to some unsuspecting soul without disclosing what is wrong with it. I was then told that the vehicle would most likely go to auction. If there was a negative review rating I would give it to them. The day off, 6 hours of driving, 3 hours of waiting for simple info that should have already been disclosed and two days of rental because they made me sit there for 3 hours waiting for lies so I could not get the rental back on time. While I was there, another gentleman who was having problems with his batteries was told that the 3 sets of batteries that were previously installed, that he paid are not covered under warranty although a faulty starter was the cause of the power drain, which killed the batteries. That means that the truck he bought there, had a faulty starter to begin with and rather than correctly diagnosing the problem they just charged him for new batteries on three occasions. What competent service dept. would ever replace three sets of batteries without realizing there is a power drain causing it. Stay for away unless you are a glutton for punishment and enjoy being taken for a very expensive ride. read more

Don't get services here. Felt like a good place to go years ago. Now it feels like you're paying for all the posh updates. I waited 2 hours to get an oil change and inspection. They came out with a ridiculous list of minor repairs- on an older car.... please! Left feeling so robbed. Every single person that was waiting for service had a guy come back with a list of additional, expensive needs. It was like they had a corporate meeting and were told everyone needed to bump up their repair quotas or something. DON'T GO HERE! read more

I cannot say enough about the people at the Auto Mall in Brattleboro. This past Friday our car died, and we were towed to the Auto Mall. It was 6pm on the Friday night of a holiday weekend, and we were over an 1.5 hours from home and over 1 hour from our destination. Stuck between a rock and a hard place, the staff found a way to get us a loaner despite there service center being closed. They then would not even charge us for the loaner. They then did a full check of our car the next morning despite being fully booked. By 10am Saturday they had the car fixed. Every person from the manager to the people in the service center were top notch. We got the type of service here we could only hope to get every place we go. If you want to work with people who truly understand customer service, do yourself a favor and stop in. I only wish we lived close enough to use them in the future. read more

Bought a truck at the Auto Mall and was satisfied. Sadly to say the service department is not to be trusted. Recommended work to my vehicle that was not needed. read more

Excellent service. Even washed my truck!!!! Very happy and highly recommend! They have drive up service so I was able to stay warm and was greeted right away. Always friendly faces and fair prices. read more

Nicest dealership in the area for GM cars and trucks. Bought a new truck last March. Today I came for the first inspection and I learn it is free. Saved me $35 read more

was looking for a part that is on backorder from all the other parts places,a knock sensor for a chevy cruze 2014,they had it!! the guy that I talked to in the parts dept,was a really nice guy,he was more helpful than ANY other parts place that I called! he needs a raise!!,now,onto these bad reviews,I cannot let them give bad reviews about things that they don't know,tires,some places wont inspect your tires if they are old,worn,mismatched,it is the law,if you get someone to pass your car with those tires,if something happens because of a blow out,it goes back on the inspector and the owner,some dealers don't want the problem,read up on the laws before you leave a bad review!,also,employees need to bring money into the business,recommended doesn't mean it has to be done,also,if you don't get anything in writing,you have no right to complain later,also,if you feel that you are vulnerable,then you have no right to sign your name to any purchase agreement,when you go to a place where sales are the only thing that goes on there,then be prepared for pushy salesman,they need to make money,if you can't deal with that,then bring someone with you that can,all these bad reviews should be deleted! read more