1. exhale Spa

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Bal Harbour, FL

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exhale Spa

3.6 (74 reviews)

By appointment only

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Frat House or a Spa bathroom????
Robby K.

Every year before school starts this was our go to place to unwind and relax before life gets wild. We were severely disappointed. This place was dirty, loud, restrictive, etc but unwinding and relaxing. Drinks, towels, and trash were left everywhere like we were in a frat house. We were always allowed to visit the pool or the beach to relax before our massage and apparently without saying anything before booking, they revoked that option. So we're were stuck to the steam room, which wasn't working, the sauna which was and the "Relaxation" Room. I say that with air quote because it was anything but relaxing. Staff would come tell us we weren't allowed on the Terrance to watch the boats drive by but didn't say a single F***king thing to the people playing loud videos on their phones. It was very sad to see this once beautiful, relaxing and blissful place turn to the crapshoot it currently is. The massage was great sooooo yea there's that

Pilling on the bath robe
Janelle B.

The facial I received was amazing and incredibly relaxing; however, the condition of facility itself was rather shocking. It was not up to par with what you'd expect out from a Ritz Carlton hotel but rather something I'd expect out of an old Best Western if they had a spa. Most of the spa felt very outdated and cheap. The bathroom was practically falling apart with hooks falling off the wall and clogged sinks. The robe you're provided was in poor condition (old and pilling fabric) and even the relaxation room felt like an afterthought, despite the beautiful view.

Jasmine H.

Amazing facial!!! They made me feel so comfortable and good. My skin was glowing and I left with a feeling of being totally relaxed. The facilities are clean and the ambiance is calm. Definitely recommend if you want to treat yourself.

Receipt of my spa experience: $660 later and no fine print that states a 20% tip is mandatory.
Michelle W.

Extremely disappointed about my recent experience at the Exhale spa at the Ritz. Where do I start: 1) I called 2 months in advance to reserve multiple spa appointments for my 5 girlfriends coming into town to celebrate a babymoon. We had confirmations of our appointments. When we showed up the day of our appointments, to our horror, the spa had no record of our reservations. When we told them "Barbie" was the person we booked them through, the ladies at the front desk looked at each other and said to themselves- "oh- that's why"- inferring that Barbie must have had a poor reputation of booking appointments. We were devastated as we looked forward to these appointments for months now. 2) While the spa was able to accommodate most of our bookings, it failed to disclose that one of the massages was a back to back booking. Thus, my 60 minute massage was actually only 45 minutes and this was NOT disclosed to me at the time I accepted the service. I had only found out it was going to be cut short because my masseuse had a piece of paper in my massage room that outlined her schedule for the day. As I looked at it, there was going to be NO way I would be done in time for her next scheduled massage. When I asked my masseuse if there would there be time for my full 60 minute massage, she assured me that there would be time and so we proceeded. Of course: she ended my massage at the 45 minute mark (I had checked my watch immediately before and after). I did bring this to the attention of my masseuse, annoyed because I didn't get the full 60 minutes as agreed upon. Upon checking out of the spa, Kara, the lady working the front desk asked how my massage was, to which I replied "Great, but I only got a 45 minute massage". Kara then proceeded to unprofessionally argue with me about how sometimes some people will get a shorter massage and this was normal. For $180 dollars for 60 minutes, this is NOT normal. I am paying $180 for a 60 minute massage, so cutting 15 minutes of my massage time is significant given that I was not made aware of this before. Kara refused to make any sort of discount for this mishap & suggested I take this out of my masseuse's tip, which she said was a mandatory 20%. I asked where was a sign or any written agreement stating that a 20% tip is mandatory at the spa. She could not produce anything that said a 20% was mandatory. She kept suggesting that I take this out of the masseuses tip. When I said, "OK, I tip 0%", she said "you cannot tip 0%, I cannot ALLOW you" to tip 0%. I again, asked her to show me where it says the spa doesn't allow a zero percent tip. She couldn't produce anything in writing. I am completely appalled that: 1) the manager suggest I reduce a masseuses tip for an error the spa appointing service made; 2) the manager stated that a 20% tip was mandatory and demanded such and 3) no consessions were made due to my 60 minute massage being only 45 minutes. Not to mention, the utter disorganization that resulted in the spa forgetting to schedule our massages in the first place, even after a confirmation. When I asked Kara to speak to a manager, she responded "I am the manager". She then continued to escalate the situation to the point where I was extremely uncomfortable arguing with her about in front of others. This spa experience was supposed to relaxing and pleasant. We had looked forward to it for months. This was by far the most UNpleasant and stressful spa checkout experience of my life. I ended up tipping my masseuse 10% because I knew it was unfair that the manager of this spa suggest that I eliminate the masseuse's entire tip because my massage time was cut short. For the record, I spent $660 for the experience that day and $180 of it was my 60 min massage that was unexplainably cut short to 45 minutes. It was an extremely disappointing spa experience all around- especially for the Ritz. I left feeling very stressed and upset. Would not recommend.

Pool at Ritz Carlton/Exhale

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7 years ago

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3 years ago

horrible experience. basically just a money grab. ambiance is once and that's all I have to say. I would not recommend.

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Exhale E.

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5 years ago

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4 years ago

Amazing customer service. Massages and facials are so relaxing. Membership options are price friendly and so worth every penny!!!!

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8 years ago

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10 years ago

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Lara I.

Thank you, Jason! We are so grateful for wonderful members like you.

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7 years ago

Morgan is the best barre teacher so patient, sweet, helpful I look forward to coming to class!! The environment is super clean as well!!!!!

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Ask the Community - exhale Spa

How about the pool? Any pool inside or cam members use outdoor pool?

Hi Victor, Unfortunately, the hotel pool is limited to hotel guests. Members can use the beach… 

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exhale Spa - spas - Updated November 2026

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