Customer service is terrible. Over promised complete delivery of my home gym. It took BBB…read moreComplaint to get that resolved. Called to inquire about additions to my gym was promised a call back. Never happened. Had to make a second call. It fell off someones desk was the explanation Not sure how they remain in business

Superb service! Great knowledge and very helpful…read more Purchased a treadmill and weight system, explained all the ins and outs to the products.

I had a very frustrating and disappointing experience at the Play It Again Sports on April 6, 2026…read more I purchased an Odyssey putter for $130, used a $57 store credit, and paid the remaining $82.29 on my Mastercard. When I returned the putter because I wasn't satisfied, the refund process made absolutely no sense. I was only refunded $12.24, then charged $70.05 for two other clubs, and told I still had a $57 store credit remaining. When I asked for clarification, I was simply told "that's just the way it is," with no real explanation. Because of this, I felt forced to pick out additional clubs just to use the credit--something I did not originally intend to do. The whole situation made me feel like I was being treated as if I were trying to scam the store, when all I wanted was a straightforward return based on the store's policy. To make matters worse, one of the older employees took a phone call in the middle of my transaction and aggressively pounded on the keyboard, acting like I was an inconvenience. The level of customer service was unprofessional and disrespectful. What's especially disappointing is that just one week ago, I had an excellent experience at the Play It Again Sports Springdale location, where the staff was professional, helpful, and handled both a purchase and return with no issues at all. Based on this experience, I will not be returning to the Red Bank Road location.

My husband insisted on coming here while on vacation because it brought him nostalgia. It was…read morerather full in the store even with only one other group of customers because of all the products. My husband enjoyed himself more than I did but I did enjoy looking around at all the options. My husband ended up purchasing his first disc golf disc, which is was extremely excited about especially since it was reasonably priced. The employee was friendly and offered to help with anything we needed. We're definitely glad we stopped in.

When my husband and I finally decided to make the leap and get an elliptical we stopped by here…read morefirst. It was Saturday at 4:30 and with them closing in half an hour we quickly tried out their equipment and left to check out some of the cheaper sporting goods stores. We were very disappointed in the competitions selection along with their upkeep of the equipment. Also, they weren't even actually cheaper. So first thing Monday I went back to Exercise and Leisure and bought the elliptical of my dreams! They were fast, professional and helped make sure I got the machine right for me. I'm excited to have it delivered and installed in a couple days!

Exercise and Leisure rocks! They only sell high quality stuff, and the staff is super helpful…read more I've worked with Dean on several occasions. He's always been great. I purchased a Bodycraft XpressPro about a year and a half ago, and it's been a great piece of equipment. When my treadmill poops out, I'll definitely go to them for a replacement. I wouldn't even waste my time shopping for fitness equipment anywhere else.

Great place for summer fun!…read more Bikes, tennis racquets, tennis balls... great customer service!

A $5 off $25 coupon came up on yelp for checking in!…read more We were greeted upon entering. The young man who greeted us asked if we needed any help finding anything. While this is a small store, I was impressed with their selection. I was here a couple of months ago and they had a much smaller selection of baseball merchandise. They use the space wisely. They have a larger selection of items for a sport when it is in season. A smaller selection when it is not. They had everything my son needed to play baseball. A great selection of new and used items. Everything I wanted to purchase used I was able to find. The used items were reasonably priced and in good condition. The woman at the checkout counter was nice too. I had no trouble using the Yelp check in coupon. If you are looking to make a few bucks, they had a sign on the door of items they are looking to buy. I will be back in the future for any sporting goods needs.

The classes are so fun, and very challenging! Instructors are warm and friendly. I love the classes…read moreand studio! I wanted to caution on the cancellation policy. I had an emergency happen within the hour of my class, which made it physically impossible for me to get to the class on time. I called 3 times and texted all prior to class start time, and I was told 10 hours after class time that they'd make an exception this time, but if it happened again the policy would be enforced (I'd lose my class credit and get charged $25). This upset me, because I couldn't help that there was an emergency (and I was sad, I wanted to be in the class myself!). Maybe at least if you could submit proof of the situation, that would be a better alternative. If you are paying this much for a membership or classes, I would hope for a little grace when life's emergencies inevitably happen.

Emily wouldn't let me join a 12pm class due to a '2 minute policy' when I arrived at 12:03pm…read more Ubered across town, paid for class, and had to Uber right back. Throwing away a paying customer over 60 seconds is truly disappointing. That said, my previous classes with Cambrie and Cadi were great and I had no issues. I guess it's up to the trainer's discretion.

Have you been to Dicks on Montgomery lately? I'm sure you have as you're all runners out there...I…read moresee ya. Lol Well yesterday the hubby and I stopped in. For many seasons I've been wanting a particular shoe. Not just any shoe-the most comfortable shoe to walk in. And let me just say...it's been elusive to me. Not all of you though because I see ya wearing them and I always say, "Hey! Where did you buy your Hokas around here?? I've been everywhere!" (Obviously I haven't but in my mind I have since I have a nice supply of other brands that didn't make the cut in my closet on my hunt for this brand, lol. Call me a collector.) Before I get to the point-I promise I will, let me just say it's been a couple years since I've been in this Dicks. But last time I was, they didn't have any Hokas, and they had a walking track around their shoes area. After doing a Google search as I was out and about, the hubby was tired of hearing how my feet hurt and starting looking for shoes stores so I thought I should participate. The search kept saying only 3 stores carried them and two of them were in KY. One e of those was Dicks. So we decided to drive to our local one. The point: (Told ya I'd get here ) Making my way to the back of the very clean and organized store, the heavens parted and I heard angels singing-it was really a baby crying but I snapped to reality rubbing my eyes in disbelief at what I was seeing! Hokas!! And not just a few pairs-a whole designated section of them! I promptly shoved my hubby and the crying baby out of the way, calm down this is all mental lol, and made my first pick. Scanned the shoe's barcode in a scanner, and out popped a young man almost instantaneously to serve me. Was it meant to be? Ohh yes. The comfort, the immediate relief on my feet! I was being propelled forward to walk as if these babies were one with body. I boxed them up. Said yes to the shoe. The hubby said aren't you going to try on others? I said, "I found the truth. There is no other. Now go pick yourself out a pair." Lol He did. And he tried on two just because he likes to overachieve. But he settled on the first pair he tried on which, by the way, was the same model as mine only mine are cooler looking. He found the truth too. And the prices were comparable to what's out there so I was happy! Do you want the same experience? Do your feet hurt in your other expensive gym shoes?? Dicks on Montgomery Rd has it. Don't walk-run, but only after you visit Dicks. *Disclaimer: No actual baby was harmed in the writing of this review.

Okay experience we got to the cleat section to get me cleats for baseball. And we waited so long,…read moretheir were two people working and a lot of customers we had to sit around for a while. Then they told us the shoes I wanted they didn't have two times and had to wait even longer. Some really crappy service. We didcied to look in the app and we saw the shoes and finally we we got directions on what to do. We did it we got the shoes finally. Final review 2 stars, still go to dicks it's just my experience.

Barbi went on a bit of a spending "Spri" and picked up some of these…read more The packaging is exciting and appealing, especially to someone like Barbi, and for the price she found that they were actually pretty good and durable. There are better out there, and it wasn't perfect or perfectly comfortable, but it was better than you'd expect at this price, and the packaging is special.

We went to buy new shoes and I asked for a specific pair of shoes to an employee. He took some time…read moreto get the pair but eventually came back. He managed to get them but it didn't fit me so I asked for another pair but he had already left to help someone else out. I waited for a while but they kept ignoring me. In fact, an assistant was walking when I asked to switch sizes, but he looked at me and went right past me. It took so long just for another assistant to finally help me, but they didn't have the size I wanted nor the color. So we left disappointed and went to shoe carnival

The service is amazing! A special shout out to Julia who was my cashier and was very welcoming and…read morealways smiling! She was very polite and super nice!