1. Executive Telephony

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Grapevine, TX

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5 years ago

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Patriot Mobile - Patriot Mobile, wireless freedom for Patriots!

Patriot Mobile

(19 reviews)

Patriot Mobile is an excellent cell service. Their staff and customer service is outstanding and…read morethey make every aspect of one's experience and services very smooth and they are highly professional. One of the best changes I made was to switch after three decades of service from another to Patriot Mobil. We have not had any issues and challenges with the quality of their services. We are saving money and you don't deal with virtual assistance, nor wait for a long time to speak to a real human being at their customer service. It is truly a great wireless provider. Prices are great and they offer a great value and prices. I think they are the best wireless network at this time.

Patriot Mobile sold my elderly Navy veteran father-in-law an iPhone 11 for $542.14 June 4, 2026. He…read morehas significant cognitive impairment, lives in assisted living and memory care, and already had two phones he could barely use. He forgot the new phone's passcode early on and could no longer access it. The purchase left his bank account hundreds of dollars overdrawn. After paying for his care facility, he has approximately $100 of his monthly Social Security income left for all other expenses to live off of. He tried to return the phone 24 days after purchasing it, but Patriot Mobile refused because its return window was 14 days. After our family discovered the situation recently, we obtained power of attorney, I explained his circumstances to Patriot and offered to return the barely used phone. We still have the phone and offered to return it for a full refund, but Patriot Mobile refused. The company has lost my trust, and I will not recommend it to anyone. I attempt 3 times via email. In my opinion, this experience raises serious concerns about the potential financial exploitation of an older adult. Families assisting veterans or relatives with memory impairment deserve to know how Patriot Mobile handled this situation. Note: Patriot Mobile says it refunded three months of service and applied $20 toward the phone purchase. I appreciate those steps, but the company refused a full refund for the device. A $20 credit against a $542.14 purchase does little to address the financial loss. Its alternative--a partial-value trade-in paid with a Visa gift card--would not resolve his overdrawn bank account or the continuing overdraft fees. Here is their latest response after multiple attempts to recover the cost of the phone: "We understand that a trade-in will not refund the entire purchase price, but it would provide some value toward the phone and is better than letting the device sit unused. We genuinely regret that we cannot provide the resolution you are seeking. We have done all we can to assist within our ability, and unfortunately, we simply cannot approve the full refund requested. You are, of course, free to do as you feel is appropriate. Again, we appreciate your understanding. Thank you for supporting Christian conservative values. May God meet your needs. Amber Patriot Mobile Customer Relations Supervisor Romans 12:2 " As a Christian, I find that response appalling. Compassion should be reflected in the treatment of vulnerable customers. We believe Patriot Mobile took advantage of him, and the company's handling of this situation has cost it our trust. Based on how it treated my father-in-law and our family, I would neither give the company my business nor recommend it to others.

Executive Telephony - telecommunications - Updated October 2026

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